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Puerto Rico Onelink Lineup Problem

Discussion in 'TiVo Help Center' started by neldyn, Mar 14, 2011.

  1. socotroco

    socotroco New Member

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    May 2, 2011
    Told you about dose damm "duendes" lol. Ohh well. It seems that we are at the mercy of OL. I tried to send an email today to TiVo without any luck. They did answer me but basically "le tiraron la papa caliente" to OL. They told me I shuld take it up with OL. I am paying for this month without beein able to use my TiVo.

    I dont now if I can take this to "DACO" or maybe the FCC. Dose someone have an Idea??????
     
  2. dcss

    dcss New Member

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    Apr 30, 2011
    Socotroco..I know it is a big PITA but while this mess gets sorted out I'm setting up manual recordings based on my To Do List. I do this a couple of days in advance, so basically I check what programs in my season passes are due to be recorded and I set up a manual recording using the corresponding low number channel.
     
  3. JimboG

    JimboG New Member

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    May 27, 2007
    San Diego, CA
    You definitely should bring this up with the FCC and with your local cable franchising authority.

    The PR cable companies have been playing fast and loose with Cablecards and support for third party DVRs for years now.

    (Cynically, I think your best hope would be to complain in January or February. It's cold in DC and you might get a bureaucrat from the FCC who decides he'd like to fly down to Puerto Rico to "look into the issue".):D
     
  4. akjai

    akjai New Member

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    Jul 6, 2010
    I am so tired of trying to talk to OL. They told the same thing. They will contact me when my area is ready for the box. They dont support TIVO...so they told me to contact TIVO directly (& TIVO told me to contact OL..so its pass the buck from both companies).

    Can someone tell me...since I have 2 more months to go for TIVO contract...can I get out of it without paying penalty or something like that?
     
  5. socotroco

    socotroco New Member

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    May 2, 2011
    akjai,

    Seems to me that you should just wait the 2 month since that way you wont need to pay their penalty fee. I do now your frustration is the same as mine. In my case I think I will call tivo to end the service, since I am not sure when we are getting the OL DAT Box. And then there is the issue of the Series 2 Dual tunner. I just dont know If I will get the best out of my Series 2. Best of luck.:up:
     
  6. akjai

    akjai New Member

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    Jul 6, 2010
    Thanks soco...I will wait out the 2 months period...& just set manual recording if I can...For sure with the box...the dual tuner is becoming single tuner..since the box will have 1 output anyway.

    A big :thumbsdown: to both OL & TIVO for treating their customers like this.
     
  7. yvocol

    yvocol New Member

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    Jun 2, 2011
    Hola:

    Alguien ha podido resolver el problema? He hablado atraves del chat 4 veces y no han podido dar con el problema.

    Estoy desesperada porque no puedo dejar grabando nada.

    Si alguien a podido resolver, please, dejenme saber.

    Gracias
     
  8. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    Si tienes un TiVo HD, Serie 3 o Premier la solución es bien fácil, lee mis posts anteriores en este mismo thread para las instrucciones... Si tienes un S2 necesitas una caja DTA de OL, no se si alguien aquí ya ha conseguido una para tratar de correrla con un S2.
     
  9. dcss

    dcss New Member

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    Apr 30, 2011
    yvocol,

    Ayer estuve en OL para renovar el contrato por 12 meses (pago $20 menos al mes de esa manera). Le explique a la persona que me atendio el problema que tenemos y me emnciono que es la primera vez que escucha esto!!!! Le mencione que habia llamado a customer service varias veces. La situacion es que el call center de OL esta en Republica Dominicana y estas quejas parece que no les llega aqui. Me dio el siguiente e-mail address para que escribiera (servicio@onelinkpr.com). Esa cuenta de e-mail la leen localmente. Tambien me hablo de los cable-cards pero no estaba segura si al momento los CC que estan ofreciendo son los HD (esto sale en $25 adicionales al mes NO WAY!). De todas maneras me tengo que conseguir un S3 o algo mas reciente para poder usar el Cable Card. Lo que estoy haciendo por el momento en mi S2 es dejar las cosas grabando usando el "set manual recording". Manana escribo a ver si me pueden adelantar la instalacion del DTA. Ya me dejaron plantao una vez.
     
  10. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    El que te hablo de los CableCards te trato de coger de ya tu sabes que, o el mismo no sabe lo que esta hablando. La última vez que yo llame pa preguntar sobre ellos me dijeron algo similar (llamé pensando q lo iba a necesitar para arreglar el problema en mi TivoHD), pero ya yo sabía por donde venía la movida y le digo "yo solo quiero el Cablecard para acceso digital, o sea, el paquete que tengo actualmente, no quiero acceso a nada HD", entonces me sale con "ah, pues de esa manera son solo unos $5-6 por la tarjeta". Lo q pasa es q están entrenados para encasquetarte otras cosas con el CableCard y en efecto, la mayoría de la gente que quiere o necesita uno es porque quieren los canales HD (all five of them, da pena el lineup HD) o quieren acceso a los canales digitales después del 100.
     
  11. dcss

    dcss New Member

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    Apr 30, 2011
    Impulses,

    Gracias por el "heads-up". Con el cablecard se puede grabar dos programas a la vez?
     
  12. Impulses

    Impulses New Member

    74
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    Jan 24, 2006
    Puerto Rico
    Yes you can, regardless of whether it's HD or not... Aunque con cualquier TiVo q acepte CableCards ni si quiera necesitas el CableCard para grabar dos programas a la vez, solo para poder ver o grabar los cabales digitales (100+), premium (HBO, etc.) o HD. Para ver y grabar del 1-100 no necesitas na, más que setear el lineup listing como lo describí hace unos posts atrás.
     
  13. lunaazul

    lunaazul New Member

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    Apr 30, 2011
    Anybody with a Series 2 been able to solve the problem by installing a cable or dta box?

    Alguien con un Series 2 ha podido resolver el problema adquiriendo la caja de cable?
     
  14. fernan16

    fernan16 New Member

    1
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    Jun 8, 2011
    San Juan, PR
    We got a cable box from OneLink today and connected it to the Series 2 DT unit as described in the TiVO support website. We re-ran guided setup and adjusted the channel listing. We are now able to record from channels 2-99 with one tuner and watch another channel on the other tuner. However we can't record on both tuners simultaneously. It's now functioning as a single tuner TiVO.

    The line-up for the 800 channels is still wrong in the channel guide.
     
  15. akjai

    akjai New Member

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    Jul 6, 2010
    Correct. Basically u got 1 tuner working with digital box....but the channels on the 800 range is wrong. U can watch a channel...but its not the correct channel. OL provided me with a cable box also & not a DTA box....since they said they are having supply issues with it. This box works ok though..& gets the job done...but still not happy losing 1 tuner (I have actually set the TIVO is single tuner itself...since it was creating recording issues..as it was forcing some recording in the 800 range which are wrong)
     
  16. socotroco

    socotroco New Member

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    May 2, 2011
    Ok, Pregunta que tengo. El line up de los canales 2 - 99 todavia existen. Me refiero TIVO los tiene bien?
     
  17. Ada

    Ada New Member

    1
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    Dec 8, 2011
    Por fin tengo dta box de Cisco q es una porqueria, para cambiar canales. Lo conecte a mi TiVo series 2 con ir cable pero Cisco no aparece entre las opciones de cajas digitales en el setup. No hay manera q el TiVo controle el dta box. Alguien ha tenido suerte ? Onelink esta dando Los Peores dta box available, quieren obligar a UNO a pagar por la cara mensual ?
     
  18. ecr80

    ecr80 New Member

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    Aug 25, 2013
    Puerto Rico
    wow i just bought a Roamio box, hope i don't run into issues like this. hope fully its all sorted out.
     
  19. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    I'm still rocking a Tivo HD here but I haven't had any serious lineup update issues as of late... And Onelink's been shuffling their lineup a lot, updates for small changes (a couple of channels being moved or added) tend to take a week or two at most (I'm guessing sometimes it's down to how quickly or loudly people write in to alert them of a change).

    I'm not sure how long it took when they added all those HD channels in January since I was on vacation but they've added or shuffled a few times since then (like 2-3x) and like I said, the guide/info's been updated in a reasonably timely fashion.

    They're about to move their entire HD lineup from the 600s down to the 200s IIRC tho (SD's also moving from the 800s I think, I stopped caring about SD this year), and they're adding/deleting a dozen channels in the process (probably the end of their major reorganization)... Hopefully those changes don't take a week to reflect in the guide or it'll be a PITA.

    They sent out a flyer that seemed to indicate it might happen by the 18th but clearly it didn't, I sure hope it happens before all the new series seasons start. The internet features still don't work at all on my Tivo HD, I had hopes they might figure out whatever legal scramble they needed to at some point for that...

    Does anyone know if that stuff works on newer Tivo models in PR? Aside from the performance improvements, the online features are the biggest reason to get one of the new models. I can't be bothered to set up a VPN and jump thru hoops for it tho.

    Also, it seems all HD channels added before the Liberty merger was official (start of the year) had that broadcast flag turned on so you can't transfer recordings from those channels to a PC, the few channels they've added recently don't have that flag tho (FOX for instance). I'm really hoping they knock that nonsense out with the upcoming reorganization.

    I'm pretty happy with the direction Onelink/Liberty are headed (probably switching my internet to them soon, Claro's a mess), I'm satisfied with Tivo... I wish the online features worked here and/or they had some Android support for recent features. The new boxes are too expensive an upgrade otherwise, but I'd still buy a new one if I had to part with my current one.
     
  20. ecr80

    ecr80 New Member

    15
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    Aug 25, 2013
    Puerto Rico
    yeah if the online features don't work, i'm returning it as soon as i get it, as they work on my Roku.


    Since the apps are on in HTML5 i'm hoping they work since i heard the content providers update the code directly.
     

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