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Puerto Rico Onelink Lineup Problem

Discussion in 'TiVo Help Center' started by neldyn, Mar 14, 2011.

  1. dcss

    dcss New Member

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    Apr 30, 2011
    akjai...I also have a Series 2 and have the same remapping issue. Although I figured out in my case that 770 has old channel 2, 771 channel 3.. etc. I also tried to explain this to Tivo support because it seemed to me to be a simple fix, given all channel signals are available but starting in channel 770 instead of 802. No luck though, I was told there was nothing that could be done in that respect.

    I was told on Saturday by a customer rep supervisor that OneLink will eventually also scramble basic channels (that is one of the reasons for the DTA box). Earlier this year they got a waiver from the FCC that allows them to do it . This to cut down on basic service signal "steling".

    So eventually unless the DTA plays nice with Series 2 boxes the alternative will be to upgrade to a newer Tivo box or maybe think about Dish.
     
  2. socotroco

    socotroco New Member

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    May 2, 2011
    Has anyone tried going directly to Onelinks offices? I dont know if anyone has noted but OL phone support has been outsorced to "Santo Domingo" so when you actually call you are calling to Santo Domingo. Just want to know if the "Santo Domingo" and Local office are up to date with this information. I will try to visit OL offices tomorrow and keep you all to date.
     
  3. lunaazul

    lunaazul New Member

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    Apr 30, 2011
    Impulses,

    Keep "spamming" all you want ;). I have gotten more information from you, and from this thread, than from my multiple calls and chats to tivo and OL these past 4 days.

    Tivo's web page explains how to set up a DTA box with a series 2. However it says that for a dual tuner box (like I have), you lose the dual tuner capabilities unless you get a cable box, which adds to the cost. Like you I have always had the lifetime membership, so I hope I can find a way to make my tivo work with all these changes. Plus, Tivo is so much better than OL's dvr
     
  4. socotroco

    socotroco New Member

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    May 2, 2011
    I mean. If they new this was going to happen they should of informed their clients way back. When ever they are going to charge more for their service they allways send a notification about that.

    And also if they are going to do this, well have the damm DTA boxes available for clients. Like I posted earlier I will go to OL office tomorrow just to see if they do have these boxes available.
     
  5. socotroco

    socotroco New Member

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    May 2, 2011
    Luna,

    I was just thinking the same thing. I think we are going to loose the dual channel feature. Witch by the way I LOVE!

    I also noticed that TiVo has not made a new Dual Channel TiVo.

    Damm lol
    :(
     
  6. Impulses

    Impulses New Member

    74
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    Jan 24, 2006
    Puerto Rico
    Same thing w/Claro's DMAX (DSL) support... I'm not one to broadly discriminate, but any time I've dealt w/CS departments over there they've been utterly worthless (kinda like US companies off-sourcing the same jobs to India, etc). Most of the time they barely even have a clue if there's any service outages on our island, etc. It's a sad situation that's not looking to get any better.

    Sometimes if you ask for a supervisor enough times in a row they switch you over to someone on our side of the sea who might just have a clue what he's doing, maybe. :confused:
     
  7. Impulses

    Impulses New Member

    74
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    Jan 24, 2006
    Puerto Rico
    Absolutely, and they've known about it for years, literally. They've been talking about it internally since at 'least 2009 and the discussion filtered thru unto the thread about Cablecards (since the guys who wanted the cards for HD were hassling any OL rep who would listen). See this post or this one for instance, and make sure you look at the date(s).
     
  8. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    Actually, TiVo did produce a dual tuner S2 for a while, I beleive they called it just that too (S2 DT)... I even remember seeing it locally at RadioShack and there was some discussion about it on the Cablecard thread I've referenced before.

    Problem is it took forever to come out (relatively speaking, to where the cable industry was at the time), so it was phased out fairly quickly in favor of the Cablecard-based solutions that enabled you to watch HD programming w/o using the cable co's box (as mandated by the FCC). Either way, you'd probably need two DTA boxes to get it fully working, so it's kind of a dead end.

    Ugh, every time I think about having to replace my TiVo my head starts to hurt, there just isn't anything better out there, it's all just a money grab w/inferior products. DirecTV's DVR looks decent (at 'least the one I've seen in the US) even tho it doesn't allow you to archive recordings to your PC, and they're supposedly even working w/TiVo to re-release a TiVo-based satellite DVR, but they're nowhere near a shipping product.

    TiVo hasn't handled it's affairs in the best way possible either, I dunno... It's been in that prolonged lawsuit w/Dish for years to earn some money back instead of just relying on a solid product/service, but I guess it's a gagantuan chore to fight w/the massive cable/satellite companies and their agendas.
     
  9. akjai

    akjai New Member

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    Jul 6, 2010
    I am thinking abt dish. I was at friend house...who have a hd dvr & can record 2 programs like TiVo does. Plus he gets abt 40 hd channels I think which IMO is the max by any provider in PR.

    Another of my friend that have this box from OL was saying its a cisco box.... Very small & can only tune 1 channel. I might bring that box to my house or take my TiVo there to test. Again only 1 output from the box so u lose TiVo DT feature anyway.

    Disappointed that TiVo just do t want to tune or map the analog channels correctly from 2-99 to 802-899. Let it be there as long as it there. Also unlike zapit site....the channel listing is only basic ie 800+ or digital which forces TiVo to use the box. Grrrrrr
     
  10. akjai

    akjai New Member

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    Jul 6, 2010
    No way I will pay 20+ to TiVo + OL just to record and watch my programs.

    When OL totally converts the channels....bye bye OL & TiVo (hate it but not my fault). I need at least 2 tv working with option for 3rd(like now....watching NBA on it)
     
  11. ggieseke

    ggieseke Active Member

    4,029
    12
    May 30, 2008
    For S2 owners: A DTA is just a cheapo set top cable box without A/V outputs. Once you get your DTA just hook it up as shown on TiVo's site and it will get all of the digital channels. Of course, the lineup issue stilll needs to be resolved.

    If you have the S2 Dual Tuner (model TCD649xxx) using a DTA will turn it into a single tuner box, but there may be hope. Most of the cable companies in the US still leave the lowest 20-30 channels analog, and these are usually the network channels. If you rent a full-featured cable box with A/V outputs frome OL you can split the coax from the wall. One side goes to the cable box and the other to the cable input on the TiVo. Hook up the cable box to the TiVo using the A/V cables. Rerun Guided Setup and tell it that you have a cable box AND analog cable. Then in the channel lineup you can mark the lower analog channels as 'cable' and the higher digital channels as 'box'.

    If OL actually does leave some analog channels and you hook it up that way it will still function as a dual duner as long as one of the shows is analog.
     
  12. jrm01

    jrm01 New Member

    2,619
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    Oct 17, 2003
    Pittsburgh
    For those of you with a Series 2 TiVo, receiving channels still on 2-99, but guide data indicates channels 800-900 have you tried the following:


    1) Report the problem to TiVo using the link posted above.

    2) Go to www.zap2it.com and enter your zipcode. In many cases you will see 2-3 options for Suddenlink. One may be "San Juan", another "San Juan, PR" and another San Juan Digital".

    3) See if you can find one that still shows the channels on 2-99. Even try a different zipcode if necessary.

    4) Repeat Guided Setup on the TiVo using the lineup identified above.

    5) If the channel changes are ever made for your area you may then need to repeat Guided Setup with the DTA.

    Good luck.
     
  13. akjai

    akjai New Member

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    Jul 6, 2010
    Thanks suggestion. Yes...have reported to tivo...& basically tivo told us..its not their problem (which is actually).

    TIVO box...on every zipcode..only shows Onelink Basic or Onelink Digital (both also with extended lineup). It dont allow for OL PR option..even though zapit shows it.

    Basially TIVO...who made the chance without any notice to its subs...told us to frack off. They are so busy counting the millions they are getting from Dish...that they dont even want to recognize..that the analog channels 2-99 are still there....& that TIVO is forcing those to map into 802-899...& they **** up that mapping...& dont want to fix it....blaming that its digital crap. OL is not shutting the analog down...when it does..then TIVO can wash their hands off
     
  14. jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    Have you specifically told TiVo (thru the link or phonecall) that the lineup that you receive is available on Trimune Media Services website (zap2it.com) with the name of xxxx, but that option is not available on Guided Setup.

    That is something that they should be able to correct rather quickly.

    What is the zipcode and lineup name that is unavailable on Guided Setup?
     
  15. akjai

    akjai New Member

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    Jul 6, 2010
    No...I havent atleast told them that. Might try to see tonight

    eg...zipcode 00956. on zap2it.com shows 3 options:

    OneLink Communications - Cable (San Juan, PR)
    OneLink Communications - Cable (San Juan)
    OneLink Communications - Digital (San Juan)

    Tivo dont show the Red one above. it only have 2 options. For basic cable.....its:
    OneLink Communications - Cable (San Juan)
    OneLink Communications Extended - Cable (San Juan) (its the same lineup with some extra channels)

    For digital (requires OL box which will make my S2 dual tuner to just single tuner) besides the 2 above:
    OneLink Communications - Digital (San Juan)
    OneLink Communications Extended - Digital (San Juan).

    Only if TIVO can add the red one to their lineup ie
    OneLink Communications - Cable (San Juan, PR)

    This is looking like a basic cable setup that include all OL channels...only though in TIVO it will tune just the basic channels ie 2-99 & resolve a lot of issues for a lot of TIVO users here...who were not having OL boxes. TIVO just flipped the channel lineup..& messed up.
     
  16. socotroco

    socotroco New Member

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    May 2, 2011
    It looks like TiVo will loose me as a client. I think they won't mind. Still why keep Laing 4 a service I can't use. :-(
     
  17. socotroco

    socotroco New Member

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    May 2, 2011
    Any news? Anyone?
     
  18. dcss

    dcss New Member

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    Apr 30, 2011
    Got a call late yesterday from OL to set an appointment for the DTA box installation. This as a result I presume of my call to OL on Saturday and asking if in my case they could expedite the installation. It will be on Saturday AM. We'll see how this DTA box plays with my Tivo Series 2.
     
  19. socotroco

    socotroco New Member

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    May 2, 2011
    Dcss,

    If you get any good results out of this please let me know.

    BR,:)
     
  20. dcss

    dcss New Member

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    Apr 30, 2011
    Socotroco,

    My fault for believing in "duendes"! Onelink stood me up. I called them and the CS guy told me that there was no appointment in their system for such installation and that I would have to wait for when the area I live in gets its turn to have the DTAs installed. I told him that it was THEM who called me to set the appointment and asked to speak to a supervisor. End result is that they will "escalate" this incident and someone will get back to me. Yeah, good luck with that. I'll call back on monday and see if I can speak to someone here in PR.
     

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