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Puerto Rico Onelink Lineup Problem

Discussion in 'TiVo Help Center' started by neldyn, Mar 14, 2011.

  1. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    Everyone should fill that out if you're not comfortable sharing zip codes or whatever here, and even if you are. Here's what I entered:

    " Channels haven't physically changed or moved but ALL programing data and channel descriptions for the basic cable channels (1-99) is missing, correction, it's not missing but has been shifted up to 801-899. It is my understanding that Onelink is going thru some kind of transition but they've screwed it up big time. Most of my 800 channels are blank. I have a TivoHD without Cablecards. My friend who lives just a few miles away has the same Tivo with a Cablecard and he's able to tune his basic cable channels both on 1-99 AND 801-899; what's more, he has the correct programming data showing on both sets of channels. I'm not sure if it's due to the cable card or his location. Same cable co for both of course. "
     
  2. lunaazul

    lunaazul New Member

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    Apr 30, 2011
    Impulse, I don't have a cable card, and like you, I also have random channels in the 800's, all mixed up and many channels are missing. I am able to watch the original 1-99 channels but also have no programming info. I'm in San Juan, near Hato Rey. Also my tivo box is not the HD so I can't watch the HD channels at all.
     
  3. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    Here's what a knowledgeable person at onelink had to say about the cablecards as a solution...

    I've emailed her to ask if Onelink doesn't intend to actually move said channels up to the 800s permanently... Because if they do, then I believe we WILL need the cablecards eventually regardless of any other programming guide issue. If they don't intend to move said channels and it's just an issue with the channel lineup info being fed to Tivo then it very well may be a TMS/Tivo issue.

    I'm about to try a different zip code at the www.zap2it.com site and/or during the guided setup to see if I can somehow acquire the correct lineup info that my fiend's Tivo has. I'll report back if I figure anything out.
     
  4. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    I'm not near my Tivo right now so I can't test anything... But what I'm seeing at the Zap2it site is this, there's three visible lineup listings for Onelink regardless of which zip code I searched with (my 00966 or my friend's 00969, where he's not having any issues). The first listing says OneLink Communications - Cable (San Juan, PR); this listing shows the correct info for channels 1-100 and even up thru the digital and music channels afterward.

    The second listing says OneLink Communications - Cable (San Juan); basically the same minus the PR at the end. Now this listing only shows info for channels 800+, and nothing under that. The last listing says OneLink Communications - Digital (San Juan); no PR and the word Digital instead of Cable. That last listing shows the combined info of both previous listings, 1-1xx as well as 800+.

    If this is just a lineup info error, we should all be able to fix it ourselves by re-running the guided setup and switching the listing source being used... Unless for some reason the Tivo doesn't display all the same choices as Zapit (even though they use the same company as their source); but I know of at least one Tivo that does (my friend's, who has no issues). Soon as I get home I'll try it out.
     
  5. CableCard

    CableCard New Member

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    Mar 4, 2008
    Guys:

    I called one of my friends which happens to work at OL and knows and understand the problem... This is what's really going on... The 800's are encrypted digital channels which you will be unable to see unless you have a cablecard. OneLink is moving all their Basic channels to digital. TIVO already has recognized this change... in other words... you will be unable to see those channels in the 800's series unless you have a cable card or another box supplied by them (OL). I hope this helps...
     
  6. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    I've already said as much, however Onelink is still providing the basic cable channels on 1-99 and the card is an extra ~$7/month. It's an unnecessary expense until OL actually stops transmitting on those lower channels (or unless you actually need the card for premium/HD channels or for the digital ones after 100).

    I've actually managed to fix this whole problem, no thanks to Tivo or OL. Details are forthcoming in another post.
     
  7. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    Before I share the solution to all this (at least for now) I wanted to share the fact that I received two responses from filling out the above referenced form, found at:

    http://www.tivo.com/setupandsupport/contactsupport/lineup_tool.html

    I got an automated response immediately after filling out the form, later I got another email stating that Tivo had opened an incident report and they would contact me if they needed any more details to fix the issue. I think someone else in this thread had done this as well and received the same response; so it's possible Tivo might fix this for everyone even if you do nothing else. Below I'm including a portion of that last email from Tivo:

     
  8. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    FML I had like 3/4ths of the post with the solution written and my phone (where I was writing it) restarted itself, so bear with me while I re-write it from my netbook tethered to my phone. As if the TiVo/OL hassle wasn't enough, the phone/DSL connection at my house also went down, which is why I'm having to do all this and why it's taking me so long (I think the heat generated from simultaneously using the phone while others at the house used it's connection while tethered is what caused it to restart). Sorry!
     
  9. akjai

    akjai New Member

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    Jul 6, 2010
    Impulses..I am in the same boat. I dont want to pay OL till they have completed their change. I am still getting 2-99 channels...but the guide is all messed up with 802 lineup.

    What I find interesting is in the new mapping are as follows

    2-33...no mapping by TIVO into 800
    34..mapped ot 802
    35..mapped to 803
    36..mapped to 804
    37..mapped to 805...& so on.

    I have already tried unsucessfully with TIVO support to explain this issue. That they just missing the correct mapping...& if they fixed that..it point correctly the analog 2-99 to 802-899 as long as the analog is coming in....then I am fine with it till then...but TIVO keeps saying its not their mistake.

    I have S2 box...so even with a seperate box..it will become just a single tuner...& I cant upgrade to a premiun box for cable card etc.

    All in all...am disppinted with TIVO. Hoping to find Impulse fix & see if I can resolve the issue. I am doing manual program recording & its quite fustrating.....not to mention already missed quite a few shows because of it.
     
  10. akjai

    akjai New Member

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    Jul 6, 2010
    Lol...Just talk with OL...& they say the same...I have to get the box...& they dont confirm that it will work with TIVO or how many channel I can get. They told me to contact TIVO for that.

    Very fustrating. I have 2 month left for Tivo contract & already out of OL contract. If the problem continues...cant go on with manual recording setting every day. Might either get OL with DVR or go to Dish/DirecTV....even though the TIVO has work very nice till now.
     
  11. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    SOLUTION - at 'least for now (and for S3/TiVoHD or newer users), as of May 2nd, until OneLink stops transmitting basic cable on channels 1-99 and/or you get a CableCard (at which point you at 'least won't have to re-run this setup)

    I arrived at this solution thru trial and error, no thanks to OL or TiVo, YMMV... And it might only be a temporary solution if or until OL stops transmitting basic cable on 1-99. FWIW some of the OL reps gave me the impression that it was to occur in a matter of months; at which point you WILL need a CableCard to tune the encrypted 800 channels (and will likely have to put up with the $1.75 monthly charge for the card plus the $5 or $6 BS digital access charge).

    Note: This is primarily for TiVo S3, TiVoHD, and Premium TiVo users. Series 2 users see note on the following post.

    People who don't own a TiVo nor rent any boxes from OL will still need a DTA converter box (and OL will eventually charge for those too).

    STEP I

    Alright already, here's what you need to do... First you need to re-run the Guided Setup. To do so simply go to Settings (or Messages & Settings) -> Restart or Reset System -> Repeat Guided Setup. Just follow the prompts as usual and enter your pertinent information (WiFi SSID/password if you're using it should already be filled out btw, so don't skip ahead and start re-entering it if you don't have to).

    Now, when it asks whether or not you have a CABLECARD it'll give you three different options: yes, no, and install later. You'll actually want to go ahead and select the last one, it mentions something about digital access as well IIRC (I'm doing this from memory so it's not verbatim). Basically what you're doing is selecting the lineup listing that's labeled Digital at Zap2It, same listing that TiVos owned by people using a CableCard automatically pulls in (hence why they haven't had any issues).

    That's it, once you're at the last step you'll notice that it will properly recognize a basic cable channel and when you finish you'll have all the info for those channels in your TiVo Guide. Enjoy! But not so fast...

    STEP II

    Now, if you've ever messed around w/the TiVo much or noticed the intelligent (though not necessarily intuitive) way in which it handles channel lineup changes you may already know where this is going... This listing your TiVo is now using contains the info for all the basic channels as well as the digital & music channels past 100 and even the new 800 channels which you don't receive. The problem is that when the original lineup change to 800 occurred your TiVo may have already automatically re-arranged your Season Passes and even your manual recordings (if you selected a show to record rather than a time slot & channel).

    Fear not, you don't have to re-program all this again manually... Just go into Messages & Setting again, then Settings -> Channels -> Channel List. Scroll down the list (using Page Down is the quickest way) and simply press select to un-mark all the channels you don't receive. If you don't have a CableCard that will include every channel past 100 I think, just unselect them all. After you're done you can restart the TiVo or just let it sit for a while.

    I haven't fully tested this but I already did it for a couple of channels and my TiVo has already adapted... It may not reflect the change immediately, it's likely that the channel listed next to the Season Pass title may never even change (long-standing bug), but eventually the recordings on the To-Do list will reflect the correct channel (check the View Upcoming Episodes menu too, it's usually reflected there before the To-Do list even).

    Again, I haven't tested this bit fully, but I believe that telling the TiVo which channels you don't receive should save you the trouble of re-doing any recording settings (even for manual recordings), just like the TiVo shifted them on it's own originally. Also worth noting is that channel 21 recordings were re-arranged for me before I even did any of this, I think it's because 821 never existed in the lineup to begin with, not sure.
     
  12. akjai

    akjai New Member

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    Jul 6, 2010
    Impulse...the solution you mentioned will work with Premium TIVO I guess. The thing is I have S2 TIVO...which anyway dont support cablecard. I have tried selecting the digital lineup but when I do...it selects a digital box also. I dont have digital box. I anyway went ahead.....but when I go to channels 2-99...it shows blank...bacislly it is expecting the picture from the digital box...& not directly with the cable cord.

    Thanks Impulse....good that you atleast get it to work no thanks to TIVO & OL...& save some money for sometime. OL wants more money from its subs...& this is the way.
     
  13. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    Note: This procedure is for a TiVoHD (or a S3, or most of the newer models). I'm not sure it'll work with the S2 since those never had CableCard slots, so the Guided Setup on them will behave differerently obviously... I advise you to re-run the Guided Setup and play with the available options thru trial and error to see if you can bump it off the lineup listing that only contains the 800 channels (look for any listing that says OneLink San Juan, PR in full, or any mention of digital channels).

    I have an old S2 TiVo I could boot up to test with but the hard drive on it died, I bought the software to replace the hard drive myself (possibly to use it in another room) but I've never gotten around to it so I can't really look into this w/the S2 just now. Sorry I can't be of much help to those of you w/the Series 2... If you can't trick the Guided Setup into pulling the correct lineup listing then I'm afraid you're SOL until TiVo and/or TMS fixes the listing on their own accord (see one of the posts above for the form at TiVo's site to file that complaint).

    What's more, if Onelink eventually decides to transmit basic cable only on the 800 channels you may be screwed either way, since those are encrypted and you'd need a CableCard to tune them. A DTA box would allow you to watch them (I think OL will provide them for free for a year) but the TiVo can't control that box for channel tuning, etc. You might be able to get the TiVo to control one of OL's other boxes thru an IR blaster, but this is a deprecated method that older TiVo's used (pre-digital, pre-HD and pre-CableCards), so it may be hit or miss.
     
  14. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    Ack, that's what I feared when I saw your previous post mentioning the S2... Your only recourse might be to get TiVo to fix the lineup programming on their end, as I mentioned in my additional note above; but since it's an older unit they might be dragging their feet on that as well, altho it should be the same listing that newer TiVo's w/o a CableCard use. Sorry I don't have better news for ya. :(

    I only bought the TiVoHD because the hard drive on my old Series 2 started giving me trouble and at the time Costco was clearing out the TiVoHD's for $150 (great price tbh), so I jumped on it and decided to fix the out-of-warranty S2 on my own later. Actual HD lineups in PR are so anemic (for both cable and satellite, we don't get the same satellite coverage as the US AFAIK); that it's never been worth it for me to actually get a CableCard to use more of the TivoHD's capabilities.

    Having ESPN HD would be nice, but that's about it for OneLink, I think DirecTV has a couple more cable channels but they still don't carry the national US stations (ABC, CBS, FOX, NBC) in HD either. If you subscribe to premium channels like HBO then that's one other worthwhile reason for having a CableCard and HD access ($16 on top of the $7 for the CableCard btw), since those are transmitted in HD.

    I've never paid TiVo a monthly fee tho, I always went for the Lifetime sub since in the long run it saves ya a bundle... If you're forced away from the S2, you might be able to find a used TiVoHD or S3 w/a Lifetime sub on Ebay if you're really attached to it. Otherwise it's probably back to company-provided DVRs, I think DirecTV's is much better than OneLink's . I think they do use the same one as the parent company does in the US, it even has a feature that lets you stream live TV to any PC in the network w/a free app.

    I'd been looking into DirecTV lately since I wanted to watch Mad Men and I realized OneLink doesn't carry the channel (AMC), plus I've been hankering for some HD programming for years. I'm still not completely clear on what channels they carry in HD. We in PR live in such a grey area... :eek:
     
  15. socotroco

    socotroco New Member

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    May 2, 2011
    Impulses,

    I tried your solutions without luck. Is there like a specific zipcode that I need to use?
     
  16. socotroco

    socotroco New Member

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    May 2, 2011
    Impulses,

    Never mind. I got a S2. It seems I am #$@#$% till I can get a hold of a DTA box. I have tired a few setting changes without luck. If anyone has something else please post it.
     
  17. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    Alright after this post I swear I'm done spamming for a while... ;) I just wanted to mention one amusing byproduct of this mess, all of a sudden the online features on TivoHD are all available again (haven't been for something like two years).

    I'm not quite sure if it's because I re-ran the Guided Setup again and the TiVo service hasn't re-located it geographically by IP address.... OR if it's actually because I've got the TiVo hooked up to the internet thru a tethered connection on my Sprint phone (rooted HTC EVO) rather than my home broadband (DSL, which is currently down, rains damaged a cable in my roof). If it's the latter I suspect it's because the phone's connection is routed differently than cable or DSL and it often appears as a continental US connection to many online services (though not all, Google Voice still doesn't fully work, unfortunately).

    Sprint's 3G is kind of pokey at home (Buchanan's hill lowers my signal strength) so the connection isn't the greatest for say... Netflix or Amazon video rentals, but it seems to work okay for YouTube and Pandora on the TiVo. I don't have a real big interest in any of it, maybe Amazon VOD but Redbox is still cheaper and of higher quality (and searching IMDb on my phone is infinitely faster than TiVo's Swivel search), just thought it was kind of amusing.

    I'm watching Obama's address from last night (first clip that came up) on YouTube on the TiVo thru the tethered WiFi connection to my EVO's 3G connection... Now try saying that three times fast. :p
     
  18. Impulses

    Impulses New Member

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    Jan 24, 2006
    Puerto Rico
    A DTA box will let you tune the 800 channels but I'm not sure how the TiVo is gonna interact with it (if at all), I don't think the S2 can... I'm not trying to be a naysayer, but that's what I understand from what I've read. I'd rather be wrong about it tho...

    I still intend to get in contact w/Esther Curbelo again (or anyone at OL w/o their head up their you-know-what) to figure out whether they fully intend to stop broadcasting on 1-99, and if so, when will this shift occur. I find it kind of disheartening that they've done such a poor job of informing their customers of what's going on. It's been two years since they started providing CableCards (see the long thread about it in these boards) and most of their service reps still don't have a clue what it is or how to issue it.

    What's more, CompUSA, Best Buy and Costco sold a LOT of TiVos on this island... Even if they're not selling it anymore and half of them aren't being used anymore, there's still a ton of TiVo's in use out there. Heck, this doesn't just affect TiVo users either, it affects anyone with a cable-ready TV or HDTV who didn't previously need a box of any kind... If Onelink moves basic cable to encrypted channels they're also gonna need additional equipment.

    Hopefully this move is paving the way for additional bandwidth/channels and more HD content, as it's long overdue. If it's just a cost-cutting measure and I'm forced to use a Cablecard, I'm gonna fight the $5 digital access charge until they get tired of hearing from me. :mad:
     
  19. socotroco

    socotroco New Member

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    May 2, 2011
    Ok Guy's there maybe hope yet... I'll let you know in a few!
     
  20. socotroco

    socotroco New Member

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    May 2, 2011
    Nope! :-( It didint work. Just tired to set it up again. By telling it I was in 00976 then telling it I had no cable box. When it asked if I knew my provider I told it that I did not now. Then it asked me if I has local channels on 2-99 I said yes. Then it said it was good to go.

    I do get my local channels where they are supose to be. But keep getting a compleate different channel lineup. ... Well at least I tried. If anyone else has some thing post it.

    P.D. Impulses.. it seams that OL wont even talk about TiVo since they have their own DVR, witch by the way wont eveng get close to TiVo.
     

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