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Program Data Will Run Out

Discussion in 'TiVo Help Center' started by kumaaz99, May 9, 2013.

  1. May 9, 2013 #1 of 26
    kumaaz99

    kumaaz99 Member

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    Nov 16, 2008
    I reviewed all the posts on this subject and they're pretty old.
    Is anyone still dealing with this issue?
    When I spoke to support today, they said noone else is having this problem.
    =============
    Series 3 - connects sucessfully every day - cox cable w/TA
    Got the message "program data will run out......"
    I didn't believe it because I could see data way past that date.
    After that date, the data was only there when looking at the directory on live tv. Search function wouldn't show anything.
    Repeated the complete guided setup and message went away for a few weeks then came back.
    Went in and reset the zip code (only takes a few hours to download instead of all day with new guided setup) and message went away for a few days. Now it's back again.
    TIVO says to connect to the service twice in a row then restart so I'll give that a try.
    The tech says noone else is calling with this problem so if others are maybe we should start calling and calling.
     
  2. May 9, 2013 #2 of 26
    dlfl

    dlfl Cranky old novice

    6,991
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    Jul 6, 2006
    Near...
    See this:
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=503291
    If you're using a TA, the solution will probably be to disconnect it (power down or disconnect USB cable) for 3 or 4 hours. Some users have put their TA's on lamp timers that power them down for 4 hours every night.

    I couldn't believe a search wouldn't find this and other relevant threads so I tried searching, and indeed it is very difficult to find.
     
  3. May 9, 2013 #3 of 26
    WO312

    WO312 Active Member

    1,372
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    Jan 24, 2003
    Finger...
    Check the GC date in the System Information section. If it is more than a couple of days old I would go with putting the TA on a timer. I do and it works fine. This is assuming you are using a TA.
     
  4. May 9, 2013 #4 of 26
    dlfl

    dlfl Cranky old novice

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    Near...
    A GC date even 3 days old isn't a problem AFAIK. The "running out" message appears when the GC date is a week old, on my TiVo HD.
     
  5. May 9, 2013 #5 of 26
    WO312

    WO312 Active Member

    1,372
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    Jan 24, 2003
    Finger...
    Actually, my GC was about 2 weeks old when I was having the problem. What I meant is that if it is more than a couple of days old it is indicative that the problem is there.
     
  6. May 9, 2013 #6 of 26
    dlfl

    dlfl Cranky old novice

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    I understand, but is there evidence that a 3-day old GC reallly indicates a problem? That may be within normal bounds.
     
  7. kumaaz99

    kumaaz99 Member

    46
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    Nov 16, 2008
    Thanks for the tips. This time a connection and a restart solved the issue but I'm sure it will be back. I'll check the GC date and next time I'll power off the TA and reconnect to see if that works. It's hard to believe it's a TA problem but one never knows.
    Has anyone had this issue who does not use a Tuning Adapter???
     
  8. WO312

    WO312 Active Member

    1,372
    0
    Jan 24, 2003
    Finger...
  9. dlfl

    dlfl Cranky old novice

    6,991
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    Jul 6, 2006
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    Some have posted that if you keep forcing GC by restarting the TiVo, you eventually get even worse problems, e.g., the "S03" error.
     
  10. WO312

    WO312 Active Member

    1,372
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    Jan 24, 2003
    Finger...
    That was the start of my problems.
     
  11. kumaaz99

    kumaaz99 Member

    46
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    Nov 16, 2008
    Well the message came back again in a week. I looked at the old posts and tried resettng the TA but that did nothing. Talked to Tivo AGAIN and they say they never heard of the issue. They had me reboot and that cleared the message so they had the nerve to tell me to reboot every week. I sent an email on the problem and I'll post their response for what that will be worth.
    We still need to know:
    Does everyone with this problem have a tuning adapter?
    Does everyone with this problem still have the original hard disk?
     
  12. WO312

    WO312 Active Member

    1,372
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    Jan 24, 2003
    Finger...
    I think very few people have this problem. We are the lucky ones. :rolleyes::mad:

    There have been a couple of cases of this happening with the original drive, but most are upgraded drives.

    Not sure what you mean by "resetting the TA". What you have to do is to pull the plug and leave it off for many hours. The first time may take 12+ hours. After you have a good GC it takes less time. As I said above, my power is off for 4 hours each night and my GC keeps updating every other day or so.

    You don't want to power down when you are going to be recording because each off and on sequence interrupts any recordings happening at the time.
     
  13. dlfl

    dlfl Cranky old novice

    6,991
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    Jul 6, 2006
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    For the usual Cisco TA setup (i.e., the cable signal passes through the TA on its way to the TiVo) if you "pull the plug" (by which I assume you mean power the TA down) you lose ALL cable signals. You can just disconnect the USB cable for several hours. Then you at least can watch the channels that aren't SDV.

    BTW the no-GC problem has stopped occurring for me for the last several weeks. I can't correlate this behavior with any factor -- have to suspect it's related to signals from Tivo's servers. I went for 3+ years without this problem before it cropped up earlier this year, and I haven't changed anything in my setup over all that time except to swap in a single m-card for two s-cards, last July.
     
  14. WO312

    WO312 Active Member

    1,372
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    Jan 24, 2003
    Finger...
    True. I don't do it this way - I have a splitter and one cable goes to the TA and the other to the Tivo, so powering down only affects SDV channels for me.
     
  15. jhyler

    jhyler New Member

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    May 19, 2013
    I had the same issue, but found an alternative way to recover - at least it worked for me. It was a long time ago, but I think what happened was that I had replaced the TiVo drive with a larger one and noticed that the problem went away for a while, then came back. I started wondering if the disk being full (of deleted programs) had something to do with it. So I tried manually deleting all of the deleted programs, rebooted the TiVo and TA, and then occasionally deleted the deleted programs again to make sure the disk would never fill. Sure enough, I didn't have the problem any more.

    Permanently deleting already-deleted programs is NOT fun and not what you want to do on a long-term basis. I was originally thinking that if this worked, I might break into the Unix OS and put in some kind of cron job to periodically delete deleted program older than some threshold. But by that time I'd heard about the timer trick and adopted that instead. Only problem with that is, I tend to record a lot of old-time movies and series that only show up in the wee hours, so I have to be careful.
     
  16. kumaaz99

    kumaaz99 Member

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    Nov 16, 2008
    Well this issue is back again. I guess it's been about a year since I did restart and clean out of everything. Since then I've been peranently deleting all the deleted files so that's not a long term fix.
    Has anyone found a new answer for this problm yet?
     
  17. carterblumeyer

    carterblumeyer New Member

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    Nov 9, 2003
    After force connecting to TiVo I restarted the TiVo and all went back to normal.. This happen on both of my premiere's..
     
  18. dlfl

    dlfl Cranky old novice

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    Jul 6, 2006
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    Not as far as I know. Either disconnect the USB cable for a few hours or use a lamp timer to power off the TA for a few hours.

    What causes this is a real mystery although I don't think there are any reports of it happening with the original size hard drives delivered in the TiVo.
     
  19. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    Often, simply depriving the TiVo from having a video signal input (coax connection) frees up enough resources to allow GC to occur.

    If you have a TA, disconnecting the coax that goes into the TiVo, plus unplugging the USB link between the TiVo & TA, should do the trick for many.

    One needs to remember that as long as a TiVo has a signal, the TiVo will be buffering all tuners, all the time, and that takes a lot of resources.

    I also recommend disconnecting the TiVo from having access to the internet, so no new data can be introduced, until the old data has been cleaned.

    This is not a long-term fix, but a per-incident approach. I have more data, and more steps to use, in order to not lose your recordings with a C&DE (the last resort measure). But, I'm tired of reposting so much data, and am busy with things I must get done right now.
     
  20. randywalters

    randywalters AVS Old Timer

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    Oct 21, 2003
    El Segundo,...
    Go into Account and System Information screen and check the GC date, and also check to see if the Last Connection Succeeded or Failed Error S03.

    Your GC should only go back one or two days, but if yours is 3 or 4 days old then it's stuck. If it's a week or two out of date then that will cause your Guide to run out soon and can give you the S03 Error.

    About a month ago my S3 was suddenly running out of Guide Data, and my GC was a week out of date!! I was also getting the dreaded "Connection Failed - Error S03" on both automatic daily connections and forced Connections.

    I read several threads here and ultimately disconnected my TA completely and also disconnected my Network cable and let it sit overnight, then the next morning i checked my GC and it had finally updated to the current day. I then forced a connection and it was successful for the first time in a week, and soon i had 12 days of guide data. Try it.

    Currently i'm monitoring my GC daily and most of the time it's updating normally within a few days and my connections have been successful. Twice in the past few weeks my GC got stuck at 3 and 4 days, so both times i just turned the TA OFF with the front panel button (left it connected) and kept checking my GC for the next few hours. One time the GC updated within 1 hour and 22 minutes, and the other time it updated after 1 hour 47 minutes.
     

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