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Problems with TiVo mini through Gigabit switch

Discussion in 'TiVo Mini' started by alexksj, Mar 20, 2013.

  1. Apr 2, 2013 #41 of 123
    todd_j_derr

    todd_j_derr Member

    180
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    Jun 6, 2000
    Pittsburgh,...
    Ethernet cables spontaneously failing is not a very common problem. I'm starting to suspect there is something a bit flaky about the Ethernet port on the Mini.

    While dealing with my Mini problems, I've noticed that just brushing against the Ethernet cable can make it lose link. My usual problem is I pull the power cord from the back and reconnect it (which I've probably done more than anyone on the planet aside from Tivo employees) and when it reboots it has no link, so I wiggle it around a bit or maybe unplug/plug and it works. At first I thought it was the cable, or that it was only one of my Minis, but it's definitely happened with 3 different cables (which I believe are of differing providence), and using 3 different switches, and I think it's now happened on all 4 of my Minis. That is unusual for ethernet connections in my experience - if you don't insert the cable fully that's one thing, but once it "clicks" into place it's usually a very solid connection and even pulling on the cord won't disrupt it.
     
  2. Apr 2, 2013 #42 of 123
    aaronwt

    aaronwt UHD Addict

    19,173
    21
    Jan 31, 2002
    Northern...
    That sounds like you need to take your Mini back and exchange it.
     
  3. Apr 3, 2013 #43 of 123
    todd_j_derr

    todd_j_derr Member

    180
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    Jun 6, 2000
    Pittsburgh,...
    If it wasn't happening on all 4 of them, I'd tend to agree, but...
     
  4. Apr 3, 2013 #44 of 123
    jfh3

    jfh3 New Member

    4,469
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    Apr 15, 2004
    Denver area
    FWIW, I changed all the Ethernet cables in my house to Monoprice cat6 cables about a year ago and haven't seen any problems.
     
  5. Apr 22, 2013 #45 of 123
    Loach

    Loach New Member

    376
    0
    Jan 11, 2013
    Omaha, NE
    I finally got around to changing my 2nd Mini to a MoCA connection and have had it running that way for about a week. Unfortunately, it behaves exactly the same way it was when I had it connected to the Ethernet switch - unresponsive to remote commands for about 30 seconds or so, then it works fine after that. So it apparently has nothing to do with the Ethernet switch I was using.

    Not sure why my other Mini seems to "wake up" quicker.

    EDIT: I believe I've narrowed the problem to the Universal Remote Control. The Mini is pretty much instantly responsive to the Tivo peanut remote, but doesn't seem to like the MX-600 until:

    1. 30 seconds or so have passed
    or
    2. I've "awakened" the Mini with a button press from the peanut

    It's sort of bizarre to me that the URC works just fine after that. Perhaps the peanut's IR signal is much stronger than the URC's and the Mini needs a strong kick in the pants to wake up? Maybe, but one of the commands programmed into the URC's "on" macro is the Tivo button, and the Mini seems to respond just fine to that the Mini always goes right to the main menu even when it's been dormant for hours or days. It's the 2nd command from URC that it doesn't seem to want to respond to. I'm pretty much baffled.
     
  6. Jun 20, 2013 #46 of 123
    Neilwltr

    Neilwltr New Member

    19
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    Mar 7, 2011
    in reply to the person that had a gig switch and router - plug all your tivo devices into the gig switch - this includes any and all mini's - connect port 1 of the gig switch to the router - remember you want maximum file transfer speed "within" your network - going to the outside internet will ALWAYS depend on your ISP bandwidth capability....
     
  7. Feb 19, 2014 #47 of 123
    eboydog

    eboydog Just TiVo'ing.....

    904
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    Mar 23, 2006
    I know this is an older message thread however i thought I would offer a little insight to problem some people may have with using Gb switches. Many of the older 10/100 ethernet devices can not properly connect to the unmanaged residental Gb ethernet switchs. The issue is in the auto-negotiation of the ethernet port, for example I had a older 10/100 Dlink switch that I connected to unmanaged Gb switch, the link lights lite up and the activity lights would flicker however nothing attached to the 10/100 Dlink switch could communicate.

    The reason is that unless the older slower device has the internal drive support to properly connect at slower speeds, the unmanaged Gb switch will "fool" the older device into thinking it's connected when in fact it's not. This is just a limitation of some older 10/100 devices not having the ability to properly handshake physically to newer Gb ethernet enter face, the work around is using a managed Gb switch were you can manually set the speed of the particular port to 10 or 100mb instead of allowing it to automatically detect the ethernet speed.

    You may think it is a cable problem but that usually isn't the case, it's just the older ethernet device not being able to communicate to the newer, faster ethernet device unless the newer Gb switch can be told to slow down and not use Gb ethernet for that connection. It will drive you nuts if you aren't aware of this technical incompatibility. :up:

    Now with that, I would be surprised if the Mini can't properly auto-negotiate to most unmanaged Gb ethernet switches. You will usually only see this problem with older ethernet interface devices (ones that are several years older or older). Most Gb interfaces on residental routers and switches are unmanaged in the sense you can't turn off ethernet auto-negotiation.
     
  8. Feb 21, 2014 #48 of 123
    aaronwt

    aaronwt UHD Addict

    19,173
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    Jan 31, 2002
    Northern...
    I can't say I've run into this before. I initally used Linksys gigabit unmanaged switches when they first came out for residential. They were huge and had a fan in them. Then I switched all of those out to a bunch of Netgear gigE switches. Then I switched those out to all Dlink. And then I switched all my old Dlink GigE switches to the newer design Dlink GigE switches. i now run around 15 of the newer Dlink GigE switches. But in all that time I've not had any issues connecting 10/100 devices to the GigE switches.

    The only issue I had was actually with the Roamio Pro when it first came out. But that was with the green GigE switches which were my newest Dlinks. And that was a TiVo issue which was fixed with an update.
     
  9. Feb 21, 2014 #49 of 123
    eboydog

    eboydog Just TiVo'ing.....

    904
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    Mar 23, 2006
    If you want a real gigabit switch, check out Nortel 5510 switches on eBay, I picked on up for $25 for at 24t switch which has 24 ports of 10/100/1000 managed ethernet ports and Gb sfp ports. They are more user friendly as they have a Web interface and a Java device Manger that runs on both Windows and Linux. They are true layer 3 Routing switches which means you can do some cool things if you know how.

    Very nice, granted they are older, made around 2009 but much easier to work with if you aren't a network guru. You can get similer older Cisco interprise type switch too,. These things were +2 grand switches when they were new.

    Another issue with these is that they are large full size rack mount switches not to mention they make a lot of noise. I have mine downstairs in the basement storage room were room and noise isn't a problem.
     
  10. Feb 21, 2014 #50 of 123
    jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004
    Well those are enterprise switches which just aren't practical for 99% of residential users. I'm very knowledgeable on networking (CCNA certified, Juniper certified, etc) and consider switches like that overkill for most home networking situations.

    In addition to the size and noise you mention there is also the issue of those switches typically being power sucking monsters. I don't know what the power draw on your particular model is but power draw of 100-200 watts is not unusual in those units. That can amount to a $10-$15 a month electrical bill for a device that runs 24/7 when compared to a green gigabit 24 port switch that uses 8-12 watts.
     
  11. Feb 6, 2015 #51 of 123
    lavenderhaze

    lavenderhaze New Member

    16
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    Dec 30, 2002
    Warren, MI
    I just got off the phone with TiVo Tech Support where I pretty much got a bunch of annoying "help" which basically pointed me to the Community Forums after they showed that when directly connected to my router, things worked. Well, the Mini asked me to go to network settings and lo and behold, the Mini had a 169.x.x.x IP, my home network is 192.168.x.x, so I setup a static IP on the Mini and guess what, it works.

    So you understand my frustration, this is how my network is setup

    4 D-Link Gig Switches connected to my router. Roamio Pro connected to one Gig Switch, a Mini on each of the remaining.

    These are all unmanaged network switches.

    TiVo Mini's problem, can't hold onto an IP... go figure!
     
  12. Feb 7, 2015 #52 of 123
    DeltaOne

    DeltaOne Mount Airy, MD

    269
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    Sep 29, 2013
    I'd be suspicious of your router. It's the router's job to assign IP addresses, either through your manual configuration or DHCP.

    When you saw the Mini with a 169... IP address it means your router did not give the Mini an address -- the Mini asked for an address, got no response, and defaulted to 169.

    This can be a timing issue -- perhaps the router and Mini were booting at the same time and the Mini asked for an address before the router was ready to assign addresses. Getting no response it defaults to 169.
     
  13. Mar 14, 2015 #53 of 123
    Bighouse

    Bighouse 200 Club Member

    1,767
    8
    Sep 3, 2004
    Guerneville, CA
    I have a DOA mini. Purchased from TiVo directly. I tried to set it up, but it wouldn't work. The LED on the front just glows a light purple color and the network traffic lights on the switch it's connected to just blinked off and on at about a one second interval.

    I called TiVo support and they will be sending me a new one...but, the tech support had me run through a lot of options. What concerned me the most was that they said the Mini is NOT supported unless it is directly connected to a router. What house these days has only four or so devices that need a LAN connection?!? Heck, even having a TiVo Roamio and a TiVo Premier XL4 takes up two of those...and then the Mini is supposed to take up the third?!? I cannot believe that they would make a device that doesn't work with most major network switches.

    So, the tech had me work through all kinds of things...and even connected directly to the router. Nothing worked. So they're sending me a replacement. I'm hoping that it will plug directly into my gigabyte switch and, like the rest of my equipment from all different kinds of manufacturers (including TiVo), work flawlessly.

    So, I'm wondering if anyone is using the same switches that I am? I'm on Comcast with an Arris telephony cable modem. That, in turn has an Asus RT-AC66R router. Downstream from that is a 16 port gigabyte Dlink DGS-1016A which my Tivo Roamio is plugged into. From the router again is another switch a TrendNet Green 8 port gigabyte switch TEG-S80g which the Mini (and my brand new Sony XBR70X850B!) is plugged into.

    So, I guess I'm asking if anyone has either of these two switches and whether your mini/multiple tuner Tivo is having success working together behind different switches?
     
  14. Mar 14, 2015 #54 of 123
    gespears

    gespears Member

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    Aug 10, 2007
    Phoenix
    It's my understanding that the "Green" switches can cause problems when they sleep or whatever. Hopefully somebody who has more info can chime in here.
     
  15. Mar 15, 2015 #55 of 123
    aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    I use at least fifteen of the Gigabit Dlink 8 port and 5 port green switches. There was an issue back in 2013 with those Green switches but that got fixed by a TiVo update. No idea about the TrendNet
     
  16. Mar 20, 2015 #56 of 123
    Dixon Butz

    Dixon Butz Anal Member

    128
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    Mar 27, 2003
    I have 2 of the Trendnet TEG-S80G's.
    Roamio is plugged into one. Mini plugged into the other. They are connected to an Asus AC-68 router. Works fine.
    Other mini is connected by ethernet to a Asus AC-66 in repeater mode. That works fine too.
     
  17. Mar 21, 2015 #57 of 123
    Bighouse

    Bighouse 200 Club Member

    1,767
    8
    Sep 3, 2004
    Guerneville, CA
    Got my replacement mini yesterday and hooked it up. Everything seems fine, switches and all! It's supplying signal to an older crt Sony XBR that was pre-HDMI era. However, the TV is HD ready if it gets an hd signal.
    I was going to get a av breakout cord to feed the red, white and yellow feeds to the TV, but it seems that the yellow video output can only send standard def signals- can someone confirm this?
    If I use the RGB component for the video, does the mini put out a HD signal through it?
     
  18. Mar 21, 2015 #58 of 123
    Arcady

    Arcady Stargate Fan

    3,960
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    Oct 14, 2004
    Philadelphia...
    The yellow, white and red cable (composite video and analog audio) is indeed standard def only, putting out old fashioned 480i video. The RGB cable can output up to 1080i to a set that can accommodate it. Depending on the TV, it may take any combination of 480i, 480p, 720p, or 1080i over component. (There are a few rare sets that know how to do 1080p over component, but the Mini can't send it over component anyway.)

    Is this CRT a 16x9 set, or 4x3? I don't remember any Sony XBR that did anything higher than 480p through component. What's the model number on the TV?
     
  19. Mar 21, 2015 #59 of 123
    gespears

    gespears Member

    387
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    Aug 10, 2007
    Phoenix
    I just ordered a set of cables off amazon for 19.99 total. I was going to order them from TiVo directly but they were over 25 shipped.
     
  20. Mar 22, 2015 #60 of 123
    Marty1781

    Marty1781 New Member

    91
    0
    Jan 2, 2004
    Baltimore
    Correct, the red/white/yellow only does audio + standard def.

    If you want HD, go with the red/green/blue breakout cable. You will still need to use the red/white/yellow cable, specifically just the red and white plugs (leave the yellow unplugged), for audio.
     

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