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Problems Out of the Box

Discussion in 'TiVo Roamio DVRs' started by joelw, Aug 28, 2013.

  1. joelw

    joelw New Member

    26
    0
    Jun 9, 2003
    Long Island, NY
    I'm very disappointed in the setup of my Roamio Plus. I called Tivo to switch my activation from my Premier XL to my new Roamio, and they couldn't get it done. After many attempts and a long time on hold, Tivo concluded that there's a problem at their end, and they are working on activating my unit. It could take 24 - 48 hours :eek: Really? Come on guys... I have no guides, information, pause, and can't record. I checked it out this morning, and there's no progress.

    Second problem - the Roamio's telling me that my expander unit is not compatible with the Roamio. I've been using this on the last two generations of Tivo's with no problems. The tech guessed, however, that the problem lies with the authorization failure. I don't know if I'm going to wait another day or two for the problems to be resolved. I'm thinking of just taking the Roamio back to Best Buy and exchanging it for a new one. :mad:
     
  2. NJChris

    NJChris Kermie Loves Elmo

    5,381
    33
    May 11, 2001
    Riverdale,...
    From reading another thread about the expander, I think it mentioned you need to do all the updates then it will recognize the external.
     
  3. joelw

    joelw New Member

    26
    0
    Jun 9, 2003
    Long Island, NY
    Thanks for the reply - I did the updates as part of the initial setup, but ... nothing.
     
  4. NJChris

    NJChris Kermie Loves Elmo

    5,381
    33
    May 11, 2001
    Riverdale,...
    The other thread mentioned the person forced it to connect to Tivo a few times after the initial setup, including rebooting.

    I'm surprised the support for it isn't in the initial software since it's not something new.
     
  5. joelw

    joelw New Member

    26
    0
    Jun 9, 2003
    Long Island, NY
    Here's an update to my earlier post - The Roamio is now activated, and has full functionality :)

    As for the extender disk, the Roamio recognizes it, BUT wants to prepare it for use by formatting. All programs will be lost. :( I'm going to keep my XL on the network for a few days and try to transfer my recordings to the Roamio. Then, I'll let it format the extender disk. All is good. :cool:
     
  6. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,529
    184
    Apr 17, 2000
    Nevada
    Yeah you can't just move the expander to another TiVo and keep all your shows. The way the expander works is that it's married to the TiVo it's connected to, and once it is all shows recorded there after are split between the internal drive and the external drive. This is specifically to prevent people from connecting the external drive to a PC and extracting the shows. The only way to move shows is to use MRV to transfer them via the network.
     
  7. phillygirl

    phillygirl New Member

    1
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    Aug 29, 2013
    joelw,
    did you just have to do multiple updates for it to recognize the expander? I'm still getting the "does not support this expander" message.
     
  8. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,529
    184
    Apr 17, 2000
    Nevada
    I think it was mentioned in another thread that you have to force a few calls and go through a couple of updates before it'll recognize the expander.
     
  9. joelw

    joelw New Member

    26
    0
    Jun 9, 2003
    Long Island, NY
    Once Tivo was able to activate my new unit, the expander was recognized. I didn't have to run through the menus or force a connection.
     
  10. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,529
    184
    Apr 17, 2000
    Nevada
    Ahh... so it's an activation problem. I wonder why the TiVo has to be activated to support an extender?
     
  11. Goober96

    Goober96 New Member

    300
    0
    Jun 28, 2005
    Anderson, SC
    Speaking of activation, Weaknees sent me my TSN even though my Pro just shipped today. What would be the advantage to activating it before I receive it?
     
  12. brianric

    brianric Active Member

    1,410
    2
    Aug 29, 2002
    Pennsville, NJ
    In my case activating the unit while I could read the TSN. Had an eye exam when my Pro arrived, eyes were still dilated. :D
     

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