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Problem - Windows 7 / Media Player - Video playback out of sync with audio

Discussion in 'TiVo Help Center' started by PDXPat, Dec 31, 2012.

  1. PDXPat

    PDXPat New Member

    Dec 31, 2012
    The audio and video playback of many, if not all, of the videos that Tivo Desktop downloads to my Windows 7 PC are out of sync.

    I have searched several threads for an 'easy' answer, but I have not found one.

    Is there a step-by-step guide to check for mpeg codecs and upgrades?

    Is there a better playback application other than windows media player?

    I am running Tivo Desktop V2.8.2.

    Here are some support details from Windows Media Player:

    Video Codecs

    Type Name Format Binary Version
    ICM Microsoft RLE MRLE msrle32.dll 6.1.7601.17514
    ICM Microsoft Video 1 MSVC msvidc32.dll 6.1.7601.17514
    ICM Microsoft YUV UYVY msyuv.dll 6.1.7601.17514
    ICM Intel IYUV codec IYUV iyuv_32.dll 6.1.7601.17514
    ICM Toshiba YUV Codec Y411 tsbyuv.dll 6.1.7601.17514
    ICM Cinepak Codec by Radius cvid iccvid.dll
    ICM XviD MPEG-4 Codec XVID
    ICM ffdshow Video Codec FFDS
    ICM TechSmith Screen Capture Codec tscc tsccvid.dll
    ICM DivX® 6.8.3 Codec (8 Logical CPUs) divx divx.dll
    ICM Helix YV12 YUV Codec YV12 yv12vfw.dll
    DMO G2M Session Decoder G2M4, G2M3 G2M.dll
    DMO Mpeg4s Decoder DMO mp4s, MP4S, m4s2, M4S2, MP4V, mp4v, XVID, xvid, DIVX, DX50 mp4sdecd.dll 6.1.7600.16385
    DMO WMV Screen decoder DMO MSS1, MSS2 wmvsdecd.dll 6.1.7601.17514
    DMO WMVideo Decoder DMO WMV1, WMV2, WMV3, WMVA, WVC1, WMVP, WVP2 wmvdecod.dll 6.1.7601.17514
    DMO Mpeg43 Decoder DMO mp43, MP43 mp43decd.dll 6.1.7600.16385
    DMO Mpeg4 Decoder DMO MPG4, mpg4, mp42, MP42 mpg4decd.dll 6.1.7600.16385
    MPEG/DVD Filters

    Type Name Binary Version
    video ffdshow Video Decoder ffdshow.ax 1.1.3984.0
    video MainConcept MPEG-2 Video Decoder mc_dec_mp2v_ds.ax
    video DScaler Mpeg2 Video Decoder MpegVideo.dll
    video Microsoft DTV-DVD Video Decoder msmpeg2vdec.dll 6.1.7140.0
    audio AC3Filter ac3filter.ax
    audio ffdshow Audio Decoder ffdshow.ax 1.1.3984.0
    audio DScaler Audio Decoder MpegAudio.dll
    audio Nero Digital Audio Decoder NeAudio.ax
    audio MainConcept Layer II Audio Decoder mc_dec_mpa_ds.ax
    audio Microsoft DTV-DVD Audio Decoder msmpeg2adec.dll 6.1.7140.0
  2. ggieseke

    ggieseke Well-Known Member

    May 30, 2008
    From your codec listing it looks like you have Desktop Plus. At least the MainConcept MPEG-2 decoder listed is the one that comes with Plus. If you do have the Plus upgrade Desktop will automatically use the Plus codecs (mostly from MainConcept) and it should work fine.

    If you look at the sticky at the top of the Home Media forum, you can download TDCM and use it to see what codecs your computer is using to play .TiVo files. Just open a file and it will show you the entire filter graph. It will also let you select preferred codecs for playing .TiVo files if the default choices don't work for you.

    Any video player that uses DirectShow codecs should work. VLC is a popular player but it doesn't use DirectShow and can't decrypt .TiVo files. You can use kmttg to decrypt them into straight MPEG if you want to go that route. Media Player works fine for me.

    I've tried like hell to get them to play directly in Media Center, but no luck so far.

    It could also be a corrupted timestamp issue in the actual files. If that's the case the only solution is to run them through the QuickStream Fix utility in VideoReDo first. You can get a 15-day free trial of VideoReDo on their site to see if that fixes it.

  3. jcthorne

    jcthorne Active Member

    Jan 28, 2002
    Drop Tivo desktop. Use kmttg to download and decrypt to standard mpg files and have it run quick stream fix. Audio/video sync failures are comment at commercial interruption points. QSF gets rid of those glitches in the sync.

    Once you have standard mpg files, many more players, and those on other devices will play the files fine. They can also be easily converted to mp4 files for use on media players, android and ios devices etc. Smaller file size is nice too.

    To reemphasize, get rid of tivo desktop. Its very poorly written software and will continue to cause you problems.

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