I have a TIVO Premier. Because I live outside the city I do not have access to unlimited broadband. I have to use the phone adapter. The TIVO has been unable to download the new software 20.21 because the phone modem keeps timing out. I have tried "forcing" the unit to connect to TIVO and get the dowload in spurts. The problem is the modem will time out and the unit restarts. That means I have to go back and start the download from the beginning. Any ideas as to what I can do to correct this problem. My guide info will run out at 6pm cdt on Tue. Without the new software the guide will not load. Thanks for any help.