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Pro black-screen tuner failure, but Mini works!

Discussion in 'TiVo Roamio DVRs' started by lew-wolfgang, Sep 27, 2013.

  1. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    Ah, yes, the old "Be careful what you wish for, you just might get it", and "Be careful what you ask for, you may regret it" conundrum...

    A very good point, indeed. I'd rather let some other people test it before I start pestering Cox about it...

    The most recent updates for Roamios & Premieres are supposed to have a workaround, that will try multiple re-tunes, from what I've heard around here.

    I'd want to see how that workaround works, doesn't work, or both, and get a feel for things before & after whatever TiVo has done to deal with the known issues, before I change another variable factor.
     
  2. ToddD

    ToddD New Member

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    Jul 9, 2001
    Satellite...
    I'm not the buddy in question, but I do live in Melbourne and run WMC w/ Ceton! My TA locked up Sunday night and killed all of my recordings for Monday daytime and I was forced to reboot everything, so as to not miss Monday nights recordings. Today, I saw a post over on AVS that linked here about BH pushing a new FW to the TA. So I went to my TA screen in the Ceton Manager and found that my TA was locked up again. Another full Reboot.Good News- I have the new FW. Bad news- the TA is the source of trouble just as always. Unlike TiVo users we (MCE) have 3 things to reboot....I have to agree with HarperVision, I NEVER had any problems with my DirecTV. They are offering major discounts to come back. I'm thinking very hard on it. So that's how we are doing over in Melbourne....
     
  3. BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    Your TA locking up has nothing to do with this issue. If it is truly locking up as you state this is either a defective TA or a signal issue where we have lost two both fixable. As for your DirecTV statement you are comparing Apples to Artichokes...with DirecTV you have one tuner and that is it. With cable and cable card you have many tuners up to the limit of your specific Tivo or Ceton device. I get it you don't like tuning adapters...nearly as much as I don't like misinformation :)
     
  4. BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    Ouch.... in fairness I think every company regardless of who they are have opportunities for improvement. What sets one company apart from another is their willingness to embrace those opportunities as they uncovered. :)
     
  5. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
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    May 14, 2007
    Paradise...
    You mean the same misinformation you just posted about directv? To clarify, their Genie DVR (both versions) has 5 tuners and in a normal residential home you can usually have up to 16 tuners going at any one time (SWM16 system with the possibility of even more with dual SWM16) PLUS have numerous genie clients that don't add to the tuner count with the ability to have 3 active at a time. They borrow a tuner from the genie, same as a TiVo mini does with a premiere4/Roamio.

    And yes, sometimes flashing new firmware and/or software onto existing hardware CAN make it lock up, glitch, break, etc. It happens all the time, so I can't see as that is "misinformation" at all. :rolleyes:
     
  6. HarperVision

    HarperVision TiVo's Italian Cuz!

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    May 14, 2007
    Paradise...
    Agreed, but that's exactly what I'm taking about. They're not willing to open up and see the big picture and always seem to treat the end user like they're idiots with a condescending tone and manner, always blaming them, the other company's hardware or software, etc.

    I will guarantee you I know more about cablecards and TAs (and that's not saying much really) than every person I have spoken to in my local Oceanic TWC system, including the supervisors and lead tech that came to my house to prove ME wrong, but in fact the opposite happened. :)
     
  7. BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    We aren't talking about the Genie DVR ....you were talking about Tivo and Ceton...NOT Genie. I'm fully aware of what the Genie can do and of the available hardware,. If however you want to connect a Tivo or Ceton it will be one tuner period.

    And no the firmware update didn't lock up your TA. First of all it didn't happen on Sunday it happened last night for Bright House customers (have no clue when or if TWC plans to release it) and the only reason your TA locked last night is probably the same reason it locked on Sunday totally unrelated to any update. What you need to do is call your local office and have them look at historical data for that device and two way connectivity and see if there was and detected loss of said connectivity on our around the time the device is alleged to have locked up. They have access to the same or similar tools I do and this is a no brainer. They should be able to tell you within about a 5 day history window perhaps longer. They can also put you on constant monitoring which is sure to catch it provided the disconnect duration is greater than about 3 minutes.
     
  8. BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    Okay so you are TWC's customer...we are not TWC and I promise you I know more about this equipment than you do. You sit there and say they treat you like you're an idiot....my hunch is just in two encounters with you that you treated them the same way...you made assumptions that every rep is an idiot and has no clue and you didn't let them do their job opting instead to argue with them and give them a hard time. Humans tend to react negatively to that kind of treatment even those tasked with tolerating it and acting above it the best they can which is what a rep does. Next time you work with them give them a break and let them do their job. You might be surprised at the extent they will go to help you....verses the other approach which is just to get you off the phone as quickly as they can. They are after all humans and have already dealt with 80 others just like you. My best advice.
     
  9. HarperVision

    HarperVision TiVo's Italian Cuz!

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    May 14, 2007
    Paradise...
    Who said ToddD and I weren't talking about the DirecTV Genie DVR??? I know I was and then he agreed with me that we never had issues with it. We were comparing DirecTV's DVR service with the TiVo and Ceton cable DVR solutions. You're the one who isn't following along here and stated that DirecTV only has one tuner.

    I never even mentioned anything about my TA locking up either, so I'm not sure where you're getting that from too?
     
  10. BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    Todd Did....

    Originally Posted by ToddD
    I'm not the buddy in question, but I do live in Melbourne and run WMC w/ Ceton! My TA locked up Sunday night and killed all of my recordings for Monday daytime and I was forced to reboot everything, so as to not miss Monday nights recordings. Today, I saw a post over on AVS that linked here about BH pushing a new FW to the TA. So I went to my TA screen in the Ceton Manager and found that my TA was locked up again. Another full Reboot.Good News- I have the new FW. Bad news- the TA is the source of trouble just as always. Unlike TiVo users we (MCE) have 3 things to reboot....I have to agree with HarperVision, I NEVER had any problems with my DirecTV. They are offering major discounts to come back. I'm thinking very hard on it. So that's how we are doing over in Melbourne....



    -------------
     
  11. HarperVision

    HarperVision TiVo's Italian Cuz!

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    May 14, 2007
    Paradise...
    Yeah, but you quoted and replied to me. :confused:
     
  12. HarperVision

    HarperVision TiVo's Italian Cuz!

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    May 14, 2007
    Paradise...
    I know you're not TWC and I never said I knew more than you, I said I knew more than the people that I talked to at my local oceanic system and even said "that's not saying much". Your "hunch" is completely wrong btw. I treat them and everyone with the utmost of respect initially and talk very humbly and nicely until it's not returned. I am VERY well liked there and compliment them a lot on their patience and understanding with clients. They help me A LOT as a matter of fact. It is some of THEM, as I said in my post, that treat US like we are idiots and like no one else knows anything about their technology. You need to start reading and comprehending what I "am" writing and not what you "perceive" I write or who I am.
     
  13. ToddD

    ToddD New Member

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    Jul 9, 2001
    Satellite...
    I'm confused. Is it your job to help Brighthouse customers on internet forums or is it to show up and bash them? Are you to provide a positive image of Brighthouse on the net or a condescending smart ass one?

    Why do you always feel the need to bash all of your competitors? And now your customers. I really do not get what your intentions are.

    As has already been pointed out, It is you that are misinforming. I'm not going to waste any of my time by trying to educate you, but all you posted above is crap and wrong. For the record I was not saying that the FW caused my TA lockups...In fact the opposite, Problems before upgrade -Problems after.

    All of this is off topic and not on your forum. So please let it end here.
     
  14. sbiller

    sbiller Active Member

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    May 10, 2002
    Tampa, FL
    On a more positive note, the new Cisco TA firmware BHN pushed appears to be working flawlessly in conjunction with the latest Roamio SW build. :cool:
     
  15. mrizzo80

    mrizzo80 Active Member

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    Apr 16, 2012
    I have the latest Roamio software but not the Cisco T/A firmware (I'm on TWC). It's definitely too early to say for sure, but it looks like a major improvement on the black screen issues I've been experiencing since January 2013. :up::up::up:
     
  16. jwbelcher

    jwbelcher New Member

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    Nov 13, 2007
    Orlando, FL
    I have a bit of positive news too, with Margret's help in the 11th hour, I stayed on 20.3.7 to test TA firmware update alone. I've tested having 5 tuners on SDV premiums and going through the full channel line up a few times on the 6th tuner. So far so good. Plan to do a bit more tomorrow once the kids are out of the house.

    I did check with my buddy in Melbourne and his WMC w/ Ceton froze up after the FW upgrade Thursday night too. I've never had the that with either of my Tivo boxes. He also mentioned its something he experiences periodically. Maybe its something specific to WMC or Ceton implementations.

    Anyway, plan to report back next week. All the bashing aside, thanks to TivoMargret, BHNtechXpert, and the folks at Cisco for their quick responses.

    James
     
  17. HarperVision

    HarperVision TiVo's Italian Cuz!

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    May 14, 2007
    Paradise...
    That's great to hear! I agree Margret has been awesome and regardless of the conflict BHNtechXpert created with me for some unknown reason, he has been a Godsend for Brighthouse customers with his knowledge and assistance! I hope they don't let anything (including me) keep them from coming here and assisting with issues we may have. Their assistance is invaluable!
     
  18. lew-wolfgang

    lew-wolfgang New Member

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    Sep 23, 2013
    San Diego
    Well, the recently deployed 20.3.8 release seems to have fixed my original black-screen problem. I've tried to replicate the issue since the update, but every tune has worked flawlessly. Case closed, at least for me.
     
  19. jwbelcher

    jwbelcher New Member

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    Nov 13, 2007
    Orlando, FL
    Tuning has been very consistent with 20.3.7 + STA1.0.0_1520_LR_F.1901. However, last night after having a channel tuned for most of the day, I got a v58 unauthorized. Its been very rare to get the v58 error, maybe the second time since I hooked up the Roamio. Overall, doesn't seem related to the TA since tuning was fine during the issue. My Cablecard is Cisco w/ 1.5.3.0601 running on it.
     

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