1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Pro black-screen tuner failure, but Mini works!

Discussion in 'TiVo Roamio DVRs' started by lew-wolfgang, Sep 27, 2013.

  1. Dec 8, 2013 #121 of 159
    mrizzo80

    mrizzo80 Active Member

    1,291
    16
    Apr 16, 2012
    IIRC, when I reported this issue to the TWC Nat'l Cable Card support people a few weeks ago they said someone in your market had also reported this issue. I doubt TWC would have been able to verify the Cisco firmware update on their network already, but who knows. If you post your Tuning Adapter firmware version I'm sure someone can chime in if it looks "new".
     
  2. Dec 8, 2013 #122 of 159
    BHNtechXpert

    BHNtechXpert New Member

    94
    0
    Nov 7, 2011
    I can answer that question...nope. The fix was just sent from Cisco within the recent past so it will be a bit. The issue however is random. Sometimes you have the problem sometimes you don't. One minute you can tune to specifc channel then tune off and return 5 minutes later and pffft it's gone so it doesn't surprise me in the least that you had no problems up until now. Flip side of that is there are some where it's constant no matter what you do...this is the odd thing about this whole mess.
     
  3. Dec 9, 2013 #123 of 159
    sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    Hi Gary,

    As always, I appreciate the candor! :) I continue to have infrequent issues with the latest Roamio update but they are not nearly as problematic as they were before TiVo updated the Roamio software to address the TA instability -- probably added the fixes that were already present in the Premiere software baseline.

    ~Sam
     
  4. Dec 9, 2013 #124 of 159
    Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    You are correct "this was preventable", had the cable companies chose to NOT use SDV.
    Never had these problems before SDV was foisted upon us.

    As far as "other impacts" I do understand about the dealing with the biggest fire first. But in this case, IMO, there should have never been the ignition point caused by SDV.

    Finally this is not personal BHNtechXpert, I (we) do appreciate your involvement here and the work you are doing. I fully recognize that "IT'S" not YOUR fault.
     
  5. Dec 9, 2013 #125 of 159
    BHNtechXpert

    BHNtechXpert New Member

    94
    0
    Nov 7, 2011
    BRIGHT HOUSE NETWORKS TIVO CUSTOMERS - who currently have 4 or 6 tuner units including Roamio units. I need you to contact me https://secure.dslreports.com/forum/bhousedirect as we are getting close and I will need several volunteers. When you post there use the subject heading "Tivo Issue" and be sure to include your modem MAC address so I can pull your account information. When I'm ready to proceed I will respond to your post.

    Thank you,

    Gary
     
  6. BHNtechXpert

    BHNtechXpert New Member

    94
    0
    Nov 7, 2011
    It isn't OUR fault period meaning this issue, this has been well established already. We however are doing what we need to do to help bring resolution to it. As for the SDV comment....SDV was brought to be to effectively manage the ever increasing customer desire for more and more content. It is no mistake that we have the largest HD offering in the industry....hands down and SDV has played a significant role in making that possible. While it does complicate things a bit technically we have worked around most of those issues so that generally speaking the experience is seamless for everyone. Is everyone happy with the solutions...nope...we can't please everyone, everytime all we can do is our best effort.
     
  7. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    I just went through my entire lineup on my Roamio after realizing that oceanic TWC just started doing the auto tune of the HD channel when you select the SD digital version. It was then that I really realized the extent of the tuning and black screen errors of this thing. I can't believe how much this thing fails to tune channels, and I don't even mean only SDV ones! It did it with many normal channels like CNN. I immediately thought of this thread so I went to my living room where a mini is installed and I went through the lineup one channel at a time again and it tuned every channel!

    I'm so sick and tired of TiVo blaming the tuning adapter, Cablecard, signal, etc! This once again proves it is TIVO at fault here, plain and simple, case closed.

    If the new software update doesn't happen by Friday and fix this after months of BS, then I'm out for good.
     
  8. BHNtechXpert

    BHNtechXpert New Member

    94
    0
    Nov 7, 2011
    Bright House Florida customers heads up: We will be updating your Tuning Adapters after midnight tonight. During the update expect the usual Tivo messages and inability to tune channels. Post update if you have any questions or problems reach out to me here or here https://secure.dslreports.com/forum/bhousedirect

    Once again I encourage Tivo to reach out to us directly next time they encounter issues that may be mutually impacting instead of asking their customers to contact us on their own. Working together we can investigate and resolve these things far more efficiently and avoid situations where our mutual customers are caught in the middle.
     
  9. jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    You probably shouldn't expect a magic bullet from Friday's release. Its seems like they're letting Cisco own this issue. Hopefully the firmware fix BHN pushes tonight will resolve the tuning issue here; I also get failures on non-SDV too.

    Btw, have you tried contacting TWC @ https://secure.dslreports.com/forum/timewarnerdirect

    Based on BHNtechXpert's comments, I'd assume TWC engineering is also in the mix. Maybe their forum guys will have a target date for you.
     
  10. BHNtechXpert

    BHNtechXpert New Member

    94
    0
    Nov 7, 2011
    No TWC is not involved. We are two entirely different companies and march entirely to different drummers. We however are updating the Tuning Adapters tonight. As for TWC no clue.
     
  11. jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    Okay. Didn't know from a "technology" perspective or if Cisco may have alerted them. Guess I'm done making assumptions. Thanks for chiming in.
     
  12. BHNtechXpert

    BHNtechXpert New Member

    94
    0
    Nov 7, 2011
    The mistake is common....just because we partner for programming and SOME technology the relationship ends there. We do our thing...they do theirs and from time to time our paths do cross but no assumptions should be made there. TWC is a public company we are private.

    The assumption is that Cisco shared the fix with all providers who use SDV technology. What they do with it beyond that is their business. I can speak only of what we're doing tonight.
     
  13. BHNtechXpert

    BHNtechXpert New Member

    94
    0
    Nov 7, 2011
    I can confirm folks are receiving the update as I type this :) Looking forward to your feedback.
     
  14. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    I was told by Margret to have patience and that this update contains fixes for the tuning issues similar to how Ceton does it with their six tuner devices (by sending multiple tune requests).

    My patience is EXTREMELY thin after tonight missing The Big Bang Theory due to "No Signal". Needless to say with the family sitting there with their pizza plates full of slices ready to watch our Thursday ritual show, TiVo disappoints and pisses off again. Luckily CBS on PlayOn saved the day. We may as well cut the cord and save money if this is how its going to be. I have a Simple.TV sitting right here. Just pickup a couple of Rokus and I'm all set.

    We NEVER once experienced this with DirecTV, even during tropical storms that caused a couple tsunamis!!!
     
  15. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    Oh, so just like Time Warner and TiVo then, huh? ;)
     
  16. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Can you tell us the new Cisco TA firmware version# so that the rest of us can bug our providers.

    FWIW: I received SW update 20.3.8 on my Roamio Pro tonight and was immediately presented with this issue, again, so the TiVo update alone is not enough, rebooting the TA every few days seems to help quite a bit.
     
  17. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    +1 :up: That information would be very helpful, so we know what to ask our providers for. Thanks in advance, BHNtechXpert!
     
  18. sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    Software Versions
    PTV OS: Explorer1kg6 NGP OS
    Tuning Adapter: STA1.0.0_1520_LR_F.1901
    App(s): SARA v1.61.41.a203

    I'm watching an SDV channel as I type.
     
  19. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
  20. jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    I'd recommend giving the BHN customers a few days to report their experience after the FW update. I had some weird behavior on my TivoHD right after it was pushed out (2 am). Its settled down this morning, so maybe there was other stuff going on last night. Needless to say, I got nervous about compatibility in the HD. I was planning to talk to my buddy over in Melbourne that runs WMC w/ Ceton and see how he's doing today.
     

Share This Page