1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Pro black-screen tuner failure, but Mini works!

Discussion in 'TiVo Roamio DVRs' started by lew-wolfgang, Sep 27, 2013.

  1. Oct 17, 2013 #61 of 159
    sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    Hi James,

    Yes. I've been in contact by email and telephone with Gary (BHNTechXpert) and Margret at TiVo.

    The good news is that Cisco and TiVo are actively working the problem for BHN.

    I've provided Gary with a link to this thread so I suspect he might chime in as well.

    ~Sam
     
  2. Oct 17, 2013 #62 of 159
    BHNtechXpert

    BHNtechXpert New Member

    94
    0
    Nov 7, 2011
    Hi Guys,

    Just an update we are engaged with Tivo and Cisco on this issue as well and great progress has been made. To be clear this is a Cisco issue. An ETA for fix I do not have at the moment but will update when I can.

    Thanks,

    Gary
     
  3. Oct 17, 2013 #63 of 159
    jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    Thanks Gary. Appreciate for the added insight.

    James
     
  4. Oct 17, 2013 #64 of 159
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Seems to me that the black screen problem experienced by certain (most if not all) TiVo users has been identified as a problem with Cisco tuning adapters.

    So why can't we get the firmware update direct from Cisco?
    There should be more than one way to apply the patch, other than, wait for the cable companies to push it out. Cable companies could care less about TiVo users and probably wish we would all just go away...
     
  5. Oct 17, 2013 #65 of 159
    sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    TA is a leased piece of cable operator equipment so all updates are pushed from them.
     
  6. Oct 17, 2013 #66 of 159
    BHNtechXpert

    BHNtechXpert New Member

    94
    0
    Nov 7, 2011
    First of all I resent that statement. You are also our customer and your experience matters greatly to us whether you use TiVo or Silcon Dust or our box. We're providing the content..we could care less how you choose to watch it and this myth that we will do anything to keep you in our box is dated and simply just not true. We help people all the time get into alternative viewing solutions.

    As for the update from Cisco they are working on it now. These things don't happen overnight in fact...it takes quite some time for them to fix then test and then release to the MSO's and then we have to test it to make sure it doesn't break anything else before finally pushing out to the devices. It isn't as simple as clicking our fingers and poof there it is.

    While your frustration is understandable also understand we did not create this issue and it is not ours to fix...this belongs to Cisco and we are doing everything we can to make that happen along reasonable timelines. Your patience is appreciated....
     
  7. Oct 18, 2013 #67 of 159
    HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    So how was Ceton so quick to fix this issue in their own firmware, yet everyone keeps implying its solely a Cisco TA issue? Sure, there may be a glitch with their TA, but as Ceton has proven already, there's more than one way to skin a cat and service their customers! They simply said its just the way the tuner/cablecard sends tuning messages to the TA and they have found a fix.
     
  8. Oct 18, 2013 #68 of 159
    sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    Was it really fixed by the Ceton workaround? My Premiere XL4, for example, might have some TiVo workaround so installed as it was much more reliable than my Roamio on SDV channels. The 2-tuner Premiere's were even better.

    I'm encouraged that Cisco has identified the problem and is working on a true fix that we should see on our TAs in the next few months.
     
  9. Oct 18, 2013 #69 of 159
    jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    Couldn't say it better. Its possible that Ceton and SiliconDust just retry until they get a successful tune (brute force). There's more than one way to fix an issue, but its better for all the third-parties if Cisco fixes the bug rather than each vendor having to make the same workaround. With that said, its truly speculation since we don't have insight into the issues being fixed.
     
  10. Oct 18, 2013 #70 of 159
    BHNtechXpert

    BHNtechXpert New Member

    94
    0
    Nov 7, 2011
    I have nothing to indicate that it was fixed and Ceton has had their fair share of issues that mimic this issue so my hunch is "the fix" you claim they made had nothing to do with this specific issue. Each device will behave differently so you cannot make the assumption that (1) they were impacted to begin with (2) they have fixed anything related to this specific issue.
     
  11. Oct 18, 2013 #71 of 159
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    And, in the end if the cable companies would updated their infrastructure, so a tuning adapter was not needed; we wouldn't even be having this discussion.
     
  12. Oct 18, 2013 #72 of 159
    BHNtechXpert

    BHNtechXpert New Member

    94
    0
    Nov 7, 2011
    It has nothing to do with outdated infrastructure as your post implies...never did.
     
  13. Oct 18, 2013 #73 of 159
    jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    As far as BHN, in my area they ARE upgrading their infrastructure by pushing out all digital. By eliminating analog it should free up loads of bandwidth. I'm hoping that means the a reduction (if not removal) of SDV and need for the TA. My fingers crossed of course
     
  14. Oct 18, 2013 #74 of 159
    HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    Look, No one is saying that Cisco shouldn't fix "their issue". What I am saying is that at least Ceton was proactive enough to do something as a workaround to get it working for THEIR customers, so why can't TiVo at least do the same thing, in the interim??? Who cares if for NOW it's working by "brute force", as long as it is WORKING???

    At least for me, the Ceton now tunes 100% of the time after THEIR fix, so gloss over the issue all you want, but at least they did something about it and it is working. Wish I could say the same thing for my TiVo gear! :rolleyes:
     
  15. Oct 18, 2013 #75 of 159
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    If not, then why is there SDV?
     
  16. Oct 18, 2013 #76 of 159
    moyekj

    moyekj Well-Known Member

    11,140
    29
    Jan 23, 2006
    Mission...
    They don't necessarily go together. Cox here has very up to date infrastructure including an expansion to 1GHz a few years ago for all their nodes, and more recently broadcasting several channels in H.264 instead of mpeg2, and yet they still pretty aggressively employ SDV. Part of it likely is because they still are holding on to analog channels.
     
  17. Oct 19, 2013 #77 of 159
    jstevenson

    jstevenson New Member

    37
    0
    May 6, 2007
    I have the same issue with a Cisco TA in Los Angeles on Time Warner in the West SFV.

    Really frustrating
     
  18. Oct 21, 2013 #78 of 159
    peekb

    peekb Member

    31
    0
    Feb 11, 2005
    I'm sure this is coincidental and I'm sure the instant I press Post on this it'll stop but...has anyone had tuning issues after the 20.3.7.1a TiVo update last week? Since installing, I haven't had a single failure when tuning a channel over the course of 3 days. It almost seems like the TiVo is attempting to re-tune a failed channel at times though this is probably in my head.

    I welcome the "You're insane" replies.
     
  19. Oct 23, 2013 #79 of 159
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    I cannot seem to reproduce this issue either, although I have had two missed recordings due to no signal in the last couple of days.
     
  20. Oct 23, 2013 #80 of 159
    sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    There does appear to be some sort of an update on the Roamio side to make this more reliable. My guess would be the same logic that's executing in the Premiere has been implemented. I know the Premiere still has the black screen issue and the occasional missed recording due to this so I'm still looking forward to the TA firmware fix that will hopefully eliminate this bug.
     

Share This Page