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Premire XL only displays SD menus

Discussion in 'TiVo Help Center' started by 57a649, May 17, 2014.

  1. 57a649

    57a649 New Member

    4
    0
    May 17, 2014
    I have a PREMIERE XL that is missing the ability to switch to HD menus. I noticed this a couple of weeks ago when a notice came through that effect impediately the Premiere will not be able to access Amazon instant videos. I've call Tivo and they are stumped. I've ordered a new drive and that didn't fix it.

    Premiere XL
    20.4.1-01-2-748
    CableCard installed

    I'm at a loss. Does anyone else have this issue?

    Thank you,

    Cris
     
  2. telemark

    telemark New Member

    1,544
    1
    Nov 12, 2013
    What kind of TV do you have and what cabling are you using inbetween it and the Tivo?

    Which video modes do you have enabled? Unless 720p or higher is activated, it won't offer HD, from my memory.
     
  3. 57a649

    57a649 New Member

    4
    0
    May 17, 2014
    I have an LG HD TV using an HDMI cable between the two.

    Video:
    Aspect Correction Mode - Full
    Letterbox Color - Black
    TV Aspect Ratio - 16:9 Wide
    Video Output Format - All - 480i 480p 720p 1080i and 1080p
    Video Smoothing - Off

    Some time ago I was able to display HD menus but didn't like it so I went back. Now there is now option.

    Thank you for your help.
     
  4. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Just a thought, Have you tried turning off all but 720p, 1080i and 1080p?
     
  5. lgnad

    lgnad Pantless Mofo

    691
    0
    Feb 14, 2013
    Massachusetts
  6. 57a649

    57a649 New Member

    4
    0
    May 17, 2014
    I did opt out on the privacy settings. I will see what it does tonight after I call customer service and have it changed. It would have been nice to know before spending $$$$ on a new drive.

    I'll post my findings.

    Thank you everyone for your help.
     
  7. 57a649

    57a649 New Member

    4
    0
    May 17, 2014
    changing the "OPT-OUT" status fixed it. I'll pass it one to Tivo and Weaknees (who recommended I replace the drive).

    Thank you everyone.
     
  8. lgnad

    lgnad Pantless Mofo

    691
    0
    Feb 14, 2013
    Massachusetts

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