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Premiere tuner(s) "stalling" periodically

Discussion in 'TiVo Premiere DVRs' started by sar840t2, Nov 24, 2012.

  1. BHyde

    BHyde New Member

    44
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    Dec 14, 2003
    Connecticut
    Do I need to call in if I sent you a private email with my service numbers?

    And FYI, on the TiVo with the problem, my Elite box with four tuners, service # 758-2001-901F-BB54, the DVR Diagnostics screen is blank. On my other box, a two-tuner XL on which I've not yet seen this problem - although I view it much less frequently, there IS a working screen on DVR Diagnostics.
     
  2. emanon256

    emanon256 New Member

    2
    0
    Nov 16, 2009
    I purchased a Tivo Premier recently and started having this exact same problem yesterday. I called and was told that its a Comcast Issue. However, no matter what I do I can not get that channel unstuck. I changed both tuners, and I can still not watch NBC, I get a blank screen and when I rewind I get a show from yesterday. I even re-set up my old Tivo and NBC works fine, so its not a Comcast issue.

    I have had Tivos for 7 years now and this is my third, I have never had a problem before and always got a new one while the old one was still working. This time I broke down and got a lifetime subscription and am wonder if it was a mistake.
     
  3. HDRyder9

    HDRyder9 Member

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    Aug 2, 2007
    What happened to the post from tivosupport_jacob? I want to send my information, too.
     
  4. sar840t2

    sar840t2 Member

    179
    4
    Mar 1, 2003
    Edmonds,...
    He now has 0 posts, so it looks like they all were deleted.

    I hope this wasn't a scam.
     
  5. beejay

    beejay New Member

    683
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    Feb 3, 2001
    Richmond, IN
    It does seem a little strange.

    Can we know that someone who is identified as tivosupport here really works for TiVo?
     
  6. sfpegasus

    sfpegasus New Member

    17
    0
    Dec 14, 2004
    San Francisco
    My issue seems to be similar. TiVo Premiere, OTA 5.1 appears all black. Changing to 4.1 works fine, but back to 5.1 and it's all black again.

    Going into "Signal Strength - Antenna" will initially show no signal strength and a second later it will jump up to 95 and instantly bring the picture back.
     
  7. beejay

    beejay New Member

    683
    0
    Feb 3, 2001
    Richmond, IN
    Not the same issue.
     
  8. steve614

    steve614 what ru lookin at?

    10,722
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    May 1, 2006
    Dallas, TX
    I was beginning to wonder. You would think there would have been a global announcement about TiVo support becoming active on the forum.

    I think his posts being deleted proves he works for TiVo, and his "help" here wasn't sanctioned by them. :p
     
  9. xander777

    xander777 Member

    74
    0
    Feb 23, 2010
    Yes, It was real. I submitted my info to him and received the following response via email from TiVo:

    Thank you for your continued patience in working with us on the blank tuner issue you reported. Your Premiere unit recently received our most current software release 20.2.2.1. We are optimistic that this release may have corrected the blank tuner issue you encountered when attempting to tune to your second tuner after not using the TiVo for a period of time. Please let us know if your unit is still having this issue, if so we will be happy to continue working on it for you. Thank you for being a TiVo customer!

    The case reference number referring to this issue is xxxxxx-xxxxxx. Please continue to use this case number should you contact us in regards to this particular issue. In order to reply to this email, please log into My Support at www.tivo.com/mysupport. Replies directly to this email will not be received.

    Sincerely,
    David

    TiVo Customer Support Representative
    www.tivo.com/support
    http://forums.tivo.com



    Stop with the conspiracy theories. It adds nothing to the discussion and isn't helpful to anybody.
     
  10. steve614

    steve614 what ru lookin at?

    10,722
    0
    May 1, 2006
    Dallas, TX
    Who said anything about a conspiracy?

    I believe he was real, but it has been tradition that TiVo does not allow their customer support people to post to this forum as represenatives.
    It doesn't surprise me that Jake's posts were deleted.
     
  11. sar840t2

    sar840t2 Member

    179
    4
    Mar 1, 2003
    Edmonds,...
    Did that fix it? I didn't get a similar email from them.
     
  12. xander777

    xander777 Member

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    Feb 23, 2010
    Yes, it fixed the problem.
     
  13. xander777

    xander777 Member

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    Feb 23, 2010
    I apologize. Caught me at a bad time. No excuses.
     
  14. sar840t2

    sar840t2 Member

    179
    4
    Mar 1, 2003
    Edmonds,...
    Good to hear. My two Premieres are still stuck on 20.2.2-01-2-xxx (and I just verified one of them has the problem today).

    Ah well, it sounds like they have it figured out, and it's not affecting the "current" tuner or any of my recordings so I'm not too concerned.
     
  15. BHyde

    BHyde New Member

    44
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    Dec 14, 2003
    Connecticut
    I haven't seen any posts on this problem for a few days, and hope that means the problem has been resolved for the rest of you.

    But for me, it seems to be getting worse. Now two tuners on the four-tuner device (the one they sold as a Premiere Elite, then renamed) are sometimes stuck on the black screen. And I am also now seeing the problem on my two-tuner Premiere XL.

    I finally called Tivo support yesterday, and the person to whom I spoke was courteous, but not helpful. He basically told me that he had added the information about me having problems on my two-tuner Tivo, but offered no idea about a solution. He suggested I call back in a couple of days.

    For years I've had both Comcast using a Tivo HD DVR (first the Series 3, then Premiere XL, then Premiere Elite) and DirecTV using an HR-DVR. I much preferred using the Tivo, but DirecTV had way more HD and the quality of its HD DVRs kept improving, though still not up to Tivo simplicity. Comcast has gradually added more HD so that it has now has more than DirecTV, with the exception of premium movie channels, where Comcast recently reduced the number as part of adding many additional other HD channels. It also does not provide BEin in HD. When the four-tuner Tivos and HD guide were released, I cut way back on my DirecTV subscription - basically just to keep SundayTicket and Fox Soccer HD. THen Comcast added Fox Soccer HD. So my reasons for keeping DirecTV reduced. With a DVR, there is less importance in having multiple premium movie channels because you can record and save movies at times you wouldn't actually be watching TV - although that doesn't mean it's nice to have the extra channels. Most of the time I've done alright since Comcast reduced the number of HD premium movie channels.

    I had been planning, when the pro football season ended, to cancel DirecTV.

    But this problem with the Tivo stuttering has got me down. So I'm reconsidering. DirecTV has its new five-tuner device - although it doesn't seem to be quite as user friendly as the Tivo - I do like having recordings go on all four tuners all the time.

    And dealing with DirecTV customer service reps is always so much better than dealing with the people at Comcast customer service, who never seem to know anything. Plus the Comcast bills are infuriating - Comcast is charging for services it tells our state utility agency it provides for free, but I can't get Comcast to do anything.

    So . . . the upshot may be to say goodby to Tivo and Comcast.

    Hopefully, the stalling issue will get solved. But how long do I wait?
     
  16. beejay

    beejay New Member

    683
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    Feb 3, 2001
    Richmond, IN
    I'm still on 20.2.2, but the problem seems to have gone away for me. I check every morning to see and haven't had the problem for over a week. Before that it seemed to happen every day.
     
  17. sar840t2

    sar840t2 Member

    179
    4
    Mar 1, 2003
    Edmonds,...
    "Stuttering" doesn't sound like the same issue I was describing. That said, a few people have reported getting version 20.2.2.1 (not 20.2.2-01) and the stalling problem has gone away for them.

    I received an email from support a few days ago saying that the new version had been "pushed" to my TiVos (not sure of the actual terminology they used), but it doesn't appear to have been installed yet so I can't verify the fix for myself.

    Mike
     
  18. BHyde

    BHyde New Member

    44
    0
    Dec 14, 2003
    Connecticut
    It sounds like we have experienced the same problem. Instead of "stuttering," I probably should have kept using the word "stalling," since that word has commonly being used on this forum to describe the problem of turning to a tuner and finding it blank. Your earlier description below perfectly matches the problem I've been seeing, but it has spread to two tuners sometimes on my four-tuner "Elite" box:

    "The behavior (intermittently) is that if I switch to one of the other tuners, either with the Live TV button, or using the Info button and then selecting a different tuner, the video output is black and the progress bar is showing the green triangle to indicate it's playing. The channel banner displays the name of the current show on that channel. I can rewind a little and start playback, and it plays until it gets back to the point it was at when I switched to that tuner, and freezes (I presume if I were to stare at it long enough it would go to a black display)."

    I hope your update solves your problem and that, when I get it, does so for me as we'll.
     
  19. m_jonis

    m_jonis Member

    625
    0
    Jan 3, 2002
    Albany, NY
    well 20.2.2.1 didn't fix anything here. lost several recordings and constantly having to reboot. obviously a problem with the tivo software.
     
  20. BHyde

    BHyde New Member

    44
    0
    Dec 14, 2003
    Connecticut
    Is anyone else still having this problem?

    I had gotten a recent message from Tivo Customer Support saying that Tivo believed it had solved the problem, but watching the inauguration today I saw that it's still happening on my four-tuner Tivo. Cycling through my four tuners, one of them was black, on the local NBC station. But going back, there was a 30-minute recorded buffer that I could see, of events that had been recorded a couple of hours earlier.

    I also have a two-tuner Premiere box that I watch less frequently; so I don't know if the problem is still recurring on it.

    I called Tivo, and now they want me to get a different cable card to see if that solves the problem.
     

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