I had a Series 3 that I got the $99 lifetime on it. Less than 2 months later, it stopped working (reboot loop). I tried EVERYTHING to get it going; new hard drive, replaced caps, swapped the power supply with another identical S3 that was fully working. Nothing worked. I thought was out of luck. I finally got around to calling TiVo about 7 months later. I went through the tech dept. and went through some procedures to try and get it going. As I figured, nothing worked. Finally, they decided to just offer me a 500GB 2-tuner (refurb) premiere for $79. They also said since lifetime had been on the S3 unit for less than a year, they could transfer the lifetime for free to the new Premiere. Seeing as I heard about CSR stories here and how you sometimes have to play roulette with them to get what you want, I JUMPED on this offer right away & as I was talking to the guy. I had to give a $99 deposit, but this was fully refunded when I sent them the non-working S3 unit. The new 2-tuner Premiere arrived quickly, has lifetime on it & is working great. I got my credit card refunded $99 shortly after sending the S3 back and all is good. It cost me about $15 to ship it back, but I could still live with this too. I have a 4-tuner premiere that is coming up on its annual renewal here and I am thinking of either cancelling it or trying to get the $99 offer for it. Not sure they will do it for a 4-tuner Premiere, but we'll see & worth a shot. I may actually get offered a $199 lifetime so may take that as well. I guess if you are offered a good deal, GO FOR IT right away as it might not be offered again.