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Premiere Elite won't update to 20.2.0a / xfinity issues

Discussion in 'TiVo Premiere DVRs' started by Derek Nickel, Apr 27, 2012.

  1. Derek Nickel

    Derek Nickel TiVannosaurus Rex

    Oct 7, 2003
    My relatively new TiVo Premiere Elite won't upgrade to 20.2.0a. My older Premiere XL has been running 20.2.0a for a while now.

    I’ve tried connecting to the TiVo service quite a few times as well as rebooting but it has not helped. Is there some other method to force the latest version to be downloaded?

    However, xfinity On Demand is available – how odd – but not working.
    Is this just me or are other people having the same problem?
  2. socrplyr

    socrplyr New Member

    Jul 19, 2006
    I don't know if this will help or not, but maybe you can try putting yourself on the priority update list.
  3. mrsean

    mrsean New Member

    May 15, 2006
    Try these instructions from Margret on Twitter:

    "Try a second connection, and then from TiVo Central press THUMBS DOWN, THUMBS UP, PLAY, PLAY."
  4. techguy14

    techguy14 New Member

    Oct 11, 2011
    so what exactly does the "THUMBS DOWN, THUMBS UP, PLAY, PLAY" do?
    just curious
  5. caryrae73

    caryrae73 New Member

    Dec 1, 2008
    Just tried it and screen went black for several seconds then the TiVo guy cartoon started like when you reboot. Not sure what it's suppose to do.
  6. Bighouse

    Bighouse 200 Club Member

    Sep 3, 2004
    You aren't aware of the "One Upgrade Per Household" policy????

  7. printis

    printis New Member

    May 9, 2002
    I just tried the "reboot" the tivo box technique. It worked.
  8. Derek Nickel

    Derek Nickel TiVannosaurus Rex

    Oct 7, 2003
    I tried that about two weeks ago, but the web page was broken. If I enter my TSN and click the Submit button, nothing happens. It just sits there.

    However, I did email my TSN to Margret.

    Yes, I've tried that several times as well...

    "THUMBS DOWN, THUMBS UP, PAUSE, PAUSE" restarts the menus in Stardard Definition.
    "THUMBS DOWN, THUMBS UP, PLAY, PLAY" restarts the menus in High Definition.

    D'oh! I forgot my part of the Bay Area was in China.

    Yes, I've tried rebooting a number of times. It hasn't worked for me.
  9. TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    Feb 2, 2008
    Please email your TiVo Service Number to margret@tivo.com and we'll see what's up with your Premiere Elite.
  10. Derek Nickel

    Derek Nickel TiVannosaurus Rex

    Oct 7, 2003
    Well, I sent the information on to Margret, but a week later and my TiVo Premeire Elite is still stuck at 20.2

    Is anybody else having this problem? Do you think TiVo Support can fix this or is it beyond them? And of course Henry was going to eat the apple tart.
  11. Derek Nickel

    Derek Nickel TiVannosaurus Rex

    Oct 7, 2003
    FYI - I never did get the xfinity (20.2.0a) update, but I did get the Spring Update, so now all is good.
  12. mnb

    mnb New Member

    Sep 15, 2004
    I don't see any closed captions when I enable them. I'm trying to watch the HD version of episode 1 of Game of Thrones. I turn cc on and there's no subtitles.

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