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Possible Dish to Comcast

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Gorendel, May 15, 2014.

  1. mlcarson

    mlcarson Member

    161
    1
    Dec 30, 2007
    Lompoc,CA
    I'm also considering a move from Dish to Comcast. They have a great deal for 24 mo's where I can get a Double Play (Digital Premier TV+ 25Mbs Internet) for $109.99/mo but it includes an X1 DVR for 1 year. I already have a Tivo so don't need the X1 -- even if it's free, it isn't because that would be considered the free Cable Card and I'd have to add one for the Tivo. To make matters worse the online ordering system insists on including a rented cable modem as a mandatory option at $8/mo on top of the $109.99 even though I already have my own D3 Cable Modem. And I know there will be other fees and taxes. It's pretty hard to shop based on price when they never list all of the fees.

    Is there any way of getting rid of the X1 and the Cable modem fee and adding the Tivo. The fine print on this offer says "TV and Internet service is limited to a single outlet", "cannot be combined with any other offers". Are these offers designed to eliminate Tivo as a viable option? The OP didn't seem to get anywhere with the service rep on getting rid of the "free X1".
     
  2. tarheelblue32

    tarheelblue32 Active Member

    3,657
    9
    Jan 12, 2014
    Raleigh, NC
    The service reps probably won't be able to help you with this, as they are only able to read from a script and TiVo/Cablecards are never on the script. You're probably just going to have to take the package as it is offered. Then after it is all installed, take the Comcast cable modem and X1 box down to your local Comcast store and exchange it for a CableCard. That should eliminate the modem fee and I think you should also be able to get an equipment credit on your bill for turning in the X1 box and using your own TiVo.
     
  3. mlcarson

    mlcarson Member

    161
    1
    Dec 30, 2007
    Lompoc,CA
    It sucks that the nearest Comcast office is 40 miles away. They closed the one just down the street last year. My parents are on Charter and in a similar situation -- they have Tivos but still had to take a Charter box because it was part of the package even though it's not turned on.
     
  4. tarheelblue32

    tarheelblue32 Active Member

    3,657
    9
    Jan 12, 2014
    Raleigh, NC
    After they install the X1 for you, you could call up Comcast and tell them you are having problems with it and that you want to use your own TiVo and have them send out a tech with a CableCard and have him haul away the X1 and cable modem while he is there.
     
  5. Bigg

    Bigg On the fence to being a cord-cutter.

    5,702
    57
    Oct 30, 2003
    Hartford-...
    Wow, that's pretty bad. They shut down one of our offices too, although it's not nearly 40 miles to the other one.

    I was able to get an online deal in-store, but that of course requires the store part of it. It was an insane process with several hours fighting them to get the online deal in-store, but I finally got it. You're probably going to have to take all the extra crap and then have it swapped out...
     
  6. mattack

    mattack Active Member

    20,942
    19
    Apr 9, 2001
    sunnyvale
    You will get the cable card 'free' (instead of your cable box), and a small discount for customer owned equipment.

    You definitely can use your own cable modem to avoid paying monthly (won't get a credit, but it will pay for itself in way less than a year.. 7 months IIRC..)
     
  7. moedaman

    moedaman New Member

    236
    0
    Aug 21, 2012
    I had no problem getting exactly what I wanted by chatting with an online csr. They couple I originally chatted with knew all about replacing Comcast boxes with cable cards and letting you use your own modem. Although I didn't sign up online with Comcast.

    But I did sign up with Comcast after being invited to an Game Of Thrones Season 4 premier event. The sales rep also was very knowledgeable with what I wanted and I had no problems having the installer getting every thing up and running.
     
  8. mlcarson

    mlcarson Member

    161
    1
    Dec 30, 2007
    Lompoc,CA
    Good to know Mattack.
     

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