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Possible Dish to Comcast

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Gorendel, May 15, 2014.

  1. Gorendel

    Gorendel New Member

    5
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    May 15, 2014
    Looking at going from Dish with 2 Hoppers and 2 Joeys to Comcast with 2 Tivo DVRs and 2 Minis. But, Comcast sales is driving me CRAZY!

    They keep pushing me to bundles which are fine. I was wanting to get the 105MB internet with the HD Premier 260+ channel lineup. I keep saying that I want to use cable cards and Tivo but they keep saying that I need the X1 box, which I don't if I have Tivo.

    Any advise on how to proceed?

    Below is just one example of a chat I've have with them


    Chris: Hi, I'm a live Comcast product specialist. What questions can I answer for you today?
    Chris: Just type your question below.
    You: with the Digital Premier linup is HBO OnDemand in HD?
    You: my zip is xxxxx
    Chris: I'd be happy to assist you regarding your inquiry today.
    Chris: To better assist you, may I ask a few questions?
    You: sure
    You: my address is as follows
    Chris: Just to check before we move on, are you a current Comcast customer or have you had Comcast service in your name within the last 120 days?
    You: *my address*
    You: *my address*
    You: no
    Chris: Thank you for considering Comcast!
    You: let me know if you need anything else
    Chris: Thank you.
    Chris: Thank you for providing your complete address with zip code earlier.
    Chris: Going back with your concern, yes you are correct, HBO OnDemand is in HD.
    You: thanks
    Chris: Thank you for waiting. To make sure that Digital Premier suits your needs, may I ask what channels are essentials to you?
    You: all of them :)
    You: i have dish right now with their 'everything' package
    Chris: Do you watch channels, including HBO®, STARZ®, Cinemax® and SHOWTIME®.?
    You: yes
    Chris: Great! How many TVs do you own? How many are HD?
    You: Well my problem is that I want to use my TIVO DVRs (2) not the X1 DVR unit
    You: If i get say the triple play package with 105 internet and phone
    You: do i just trade in the X1 dvr for 2 cable cards?
    Chris: Just to clarify, are you interested in our Triple Play bundle?
    You: yeah
    Chris: Thank you for clarifying that for me.
    You: i don't really need the phone service, but not sure that not getting the phone service will save me money
    Chris: Thank you for letting me know.
    Chris: For your Internet needs, what types of things do you like to do online?
    You: streaming, online gaming, etc
    Chris: Great! How many computers or gaming devices do you connect to the Internet?
    You: ~10-12
    Chris: How many TVs do you own? How many are HD?
    You: 2
    Chris: Perfect! Are you looking to transfer your phone number?
    You: both HD
    You: no
    Chris: Thank you for all the information.
    Chris: Based on the information you have provided earlier, I would highly recommend the HD Premier XF Triple Play Bundle. This package has the Digital Premier TV which has access to over 260 digital channels including HBO®, STARZ®, Cinemax® and SHOWTIME®.
    You: ok
    You: I would like to provide my own DVR
    Chris: This package also includes XFINITY Voice Unlimited with unlimited nationwide calling with best call clarity and unlimited text as an additional feature. And the Extreme 105 Internet has download speeds up to 105 Mbps and upload speeds up to 20 Mbps. Perfect for hard-core gamers, households with multiple computers or devices and downloading large multi-media files. This is the ideal speed that will cater to your online activities.
    Chris: How does that sound?
    You: okay
    You: i would like to provide my own DVR
    You: so how would that work?
    You: I believe the TIVO Roamio is fully compatible with Comcast
    Chris: Yes, you have the option to use your own DVR. However, you will not be able to access OnDemand channels using your own DVR.
    You: Actually I can in my area
    Chris: Thank you for letting me know.
    You: so how much is the triple play as suggested using my own DVRs and swapping out the X1 DVR for 2 cablecards?
    Chris: HD Premier XF Triple Play is $159.99 per month for the first 12 months. After 24 months, monthly service charge goes to around $179.99 for months 25-36. After promotional period regular rate will apply which is around $209.99/month. There is a Free $200 Visa Prepaid Card. AnyRoom DVR is included. Equipment, installation, and taxes are extra.
    Chris: On top of the package, it is recommended to lease our EMTA modem for around $8 a month. It will connect both the computer and the phone to the cable line with just one piece of equipment.
    Chris: One moment please.
    You: I would like to use my own modem from the Comcast compatibility list
    Chris: Thank you for waiting, I understand that you would like to use your own modem. However, it is required to lease our EMTA modem since you will be having our Phone service.
    You: ok
    Chris: Going back to your concern about the switching of the X1 AnyRoom DVR into 2 cable cards, I apologize but I do not have control over that. The services found on the site with their corresponding eligibility are the only things I can offer you.
    Chris: The X1 Platform makes your entertainment experience as smooth as possible with convenient features and the latest technology.
    Chris: The X1 AnyRoom DVR lets you record up to 4 shows at once, so your entire family can enjoy recording shows without any conflicts. It provides integrated search results, which means you can search for your favorite shows across live TV, On Demand, and the DVR.
    Chris: A great feature that you can download on to your Apple device is the X1 Remote App. It lets you control your TV, plus it uses voice commands so you can change channels, search for shows and get recommendations.
    Chris: How does that sound?
    You: The problem is that the X1 DVR just doesn't have enough space for my needs
    You: which is why i want to use my TIVO DVRs
    Chris: With our AnyRoom-DVR you will have up to 500GB of storage; you will be able to store up to 300 hours of Standard Definition programming or 60 hours of High Definition programming.
    You: My current Dish DVRs have 2TB drives and they are both between 50-75% full
    Chris: Thank you for letting me know.
    Chris: Do you have any other questions before we place the order?
    Chris: How are things coming along?
    You: So how much per month would it be to not bundle and just get the 105 internet and the Premier channel lineup?
    You: That way I'm not tied to the X1 DVR
    You: and I can use cablecards?
    Chris: Let me check that for you.
    Chris: Based on the information that you have provided earlier, I highly recommend the Digital Premier XF Double Play Bundle.
    You: as long as i can use my own DVRs
    Chris: This bundle has the Digital Premier TV which has access to over 260 digital channels including HBO®, STARZ®, Cinemax® and SHOWTIME® plus Sports Entertainment Package with NFL RedZone. This also includes the Extreme 105 internet which has download speeds up to 105 Mbps and upload speeds up to 20 Mbps. Perfect for hard-core gamers, households with multiple computers or devices and downloading large multi-media files. This is the ideal speed that will cater to your online activities.
    Chris: Digital Premier XF Double Play Bundle is just $129.99 per month for the first 24 months. For months 25-36, monthly charge goes $149.99 per month. After 36 months, regular rates apply which is around $180 per month for both services. There's a 2 year agreement for this bundle. HBO®, STARZ®, Cinemax® & SHOWTIME® included and also AnyRoom DVR. Equipment, installation, and taxes are extra.
    Chris: On top of the package, it is recommended to lease our XFINITY Wireless Gateway for around $8 per month, which includes a router and a cable modem. It allows multiple devices in the house to access the Internet at the same time with reliably fast speeds!
    Chris: How does that sound?
    You: Can I use my TIVO DVRs and cable cards with that?
    Chris: It also includes a $50 Visa Card.
    Chris: You do have the option to do that. However, you will need to purchase a cable card from us.
    Chris: Do you have any other questions before we place the order?
    You: yes that is fine
    Chris: Please note that X1 AnyRoom DVR is also included on this package.
    You: So if i agree, and the installer comes out he will have the cable cards?
    You: I have no need for the X1 if I get cable cards
    Chris: Yes, you are correct. However, I understand that you don't need the X1 DVR since you already have the TIVO DVR, just letting you know that it is also included when you purchase the package.
    Chris: Let's go ahead and get you started!
    Chris: Here's a link to a new window where you can see all the Double Play Bundle promotions that are available in your specific area. Please Click Here to see the page.
    Chris: If you see the Digital Premier XF Double Play Bundle please click the yellow 'Add to Cart'' button to add the specific package to your shopping cart.
     
  2. tarheelblue32

    tarheelblue32 Active Member

    3,649
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    Jan 12, 2014
    Raleigh, NC
    Most of the Comcast reps and techs have no idea what CableCards or TiVos are. They are trained on selling/installing Comcast equipment and nothing else, so trying to get them to understand what you want to do is probably way more trouble than it's worth. I suggest you get whatever Comcast bundle package you want and take their boxes at first. Then after a few days just add the Cablecards to your account and replace their boxes with TiVo boxes. Once your TiVos are up and running, just return their boxes back to your local Comcast office. You definitely won't need any Comcast boxes for anything if you have TiVos working with Cablecards. Even Xfinity on-demand is available through TiVos in many (and eventually all) Comcast markets.
     
  3. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    38,329
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    Apr 17, 2000
    Nevada
    Why 2 TiVos? The Hopper is only 3 tuners right? So a single 6 tuner Roamio would be equivalent to what you had. Unless you need a his/hers, in which case I understand as me and my wife both have our own TiVos too. :)
     
  4. Gorendel

    Gorendel New Member

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    May 15, 2014
    Right now I have 2 hopper 2TB units, one for kid shows and one for everything else. The kid's unit is about 60% full and the other about 40% on average. The kids unit is more for long term storage. We have a child with autism and he gets stuck wanting to watch certain shows over and over.
     
  5. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    38,329
    462
    Apr 17, 2000
    Nevada
    So which TiVo are you going to get? Unfortunately there is no Roamio with 2TB of storage so you'll either need to get two Pro units (3TB/ea) or get some lesser units and upgrade them yourself. Luckily the Roamio units are easy to upgrade. Just drop in a blank drive and it dose the rest.
     
  6. Gorendel

    Gorendel New Member

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    May 15, 2014
    I was looking at getting 1 3TB and 1 1TB.
     
  7. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    38,329
    462
    Apr 17, 2000
    Nevada
  8. telemark

    telemark New Member

    1,544
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    Nov 12, 2013
    At my BestBuy, there's often a Comcast rep in the TV section, especially weekends. I assume they get a lot of Tivo questions.

    Actually, I've never asked them anything cause I would usually first come across a BB employee who has Tivo's at home. (especially the Magnolia locations)

    If OnDemand is important to you, you'll want to see if you're in the coverage area:
    https://www.tivo.com/discover/cable

    What I actually do is go through the Comcast and 3rd party websites to see what specials and packages are offered. And then call a local rep I like to put the order in.
     
  9. jrtroo

    jrtroo Chill- its just TV

    4,179
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    Feb 4, 2008
    Chicagoland
    Comcast on demand is now available nearly everywhere. <== oops. Meant to include the June date for the rollout completion.
     
  10. ggieseke

    ggieseke Active Member

    4,090
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    May 30, 2008
    Not Houston. :(
     
  11. tarheelblue32

    tarheelblue32 Active Member

    3,649
    6
    Jan 12, 2014
    Raleigh, NC
    Give it another month or two and you should probably have it.

    "Market-by-market rollouts are occurring now, with full scale deployment in all U.S. markets &#8212; including Chicago, Atlanta and Houston &#8211; expected to be complete by June 30, 2014."

    http://www.zatznotfunny.com/2014-02/com/
     
  12. unitron

    unitron Active Member

    16,400
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    Apr 28, 2006
    semi-coastal NC
    Inside our city limits we only have TWC available, cable-wise, so I'm going to guess we don't qualify as part of "everywhere", but then people (including some of those of us who live here) have been saying "Man, this place is really nowhere" about us for as long as I can remember (which goes back to before there was a cable company here) anyway.
     
  13. Gorendel

    Gorendel New Member

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    May 15, 2014
    I verified that my area Central FL, has on demand.
     
  14. mcf57

    mcf57 Member

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    Oct 19, 2012
    GA
    You may want to try for a double bundle instead of a triple play. I have this (105Mbs internet and their highest "preferred" TV package) & I am paying a base rate of about $100/month. This actually is also including 4 cable cards & they threw in HBO for free for 12 months. I then use Vonage ($15/month) for phone service (but probably don't need this as we use cells more these days). I can easily cancel my phone service if needed without affecting my Comcast bundle.

    Now, in order for me to keep getting this lower rate, I have to call EVERY November cause around this time, my bill shoots up to about $150/month. I threaten to cancel and they lower it back to my current rate for another year. The other thing too is they are only charging me about $1.50/month for each cable card. I have heard a lot of other Comcast customers are getting charged about $7.50/month for each cable card ($10 outlet fee - $2.50 equipment credit) so this could be a factor too.

    The tradeoff/problem is they normally don't make it easy to own a TiVo. I have had techs out and they are usually CLUELESS about a TiVo and cable cards & how they work. I also have a family member who has an Comcast X2 box and I recently used it. I must that that it is the BIGGEST piece of junk I have seen yet. Unfortunately, there aren't many other good options out there for cable cards.

    Yea, there are a few cable card options like the Silicon dust, Samsung, Hauppauge and Ceton products, but in my opinion none of them compare to the TiVo hardware & its ease of use. I am also afraid that we may have seen the last line of retail TiVos with the Roamios as cable companies are increasingly make it difficult to own these products (price and support reasons) & TiVo just won't be able to weather the storm in the long run. I think TiVo is going to wind up having to move into software only and will provide their interface in more cable boxes (like they currently do with some of the smaller cable companies). This will stink as it will require renting a box from them.

    I love my TiVos and amazingly my Xfinity OnDemand is working great with all my premieres, but I wonder where I will be in 5 yrs. Oh well, TiVo was nice while it lasted.
     
  15. buscuitboy

    buscuitboy Member

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    Aug 8, 2005
    Atlanta area

    I have a friend who has the X2 box as well. I must agree that it is HORRIBLE compared to TiVo. They have a main DVR with remote terminals on two other TVs. Not only is the interface not good on all of it, but apparently you can't pause live TV on the remote terminals. What idiot thought up this lame idea? Just another example of the Comcrap service.

    The other problem too is when I tried to sell them the general idea of TiVo & how its a much better product, it doesn't end well when I tell them they need to shell out at least $150 for the hardware and then another $12.95/month for the subscription (or $400 for lifetime service). This IMMEDIATELY turns them off as they apparently like the idea of Comcast "giving" them (in their eyes) the equipment. Or at least not charging them so much upfront for the X2 equipment needed (even if it is inferior) & in some sort of bundle deal. I think this is another factor that is killing TiVo as well.
     
  16. caughey

    caughey Member

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    May 26, 2007
    Orange County
    Go Rendel, I don't know about the Hopper, but with TiVo, you can move non-copy-protected programs to an external hard drive (through a networked PC) for long term storage. From what I read here, I think Comcast has a pretty good copy-protection policy. People here will be happy to help you set up kmttg and pyTivo--that might help you survive with just one Roamio.

    Here's a little bit about cable cards and packages from the Comcast website:
    http://customer.comcast.com/help-and-support/cable-tv/about-cablecards
    Another page says the credit it only $2.50, but hey...
     
  17. Gorendel

    Gorendel New Member

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    May 15, 2014
    I ended up going with the double play, 260+ channels and 105Mb internet, Roamio Pro and 4 minis.
     
  18. mcf57

    mcf57 Member

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    Oct 19, 2012
    GA
    Yea, I have had several similar instances like this. I even had one person get turned off by my TiVO suggestion for not only the larger up front price factor, but the fact that if something goes wrong with the TiVO DVRs, its basically up to them to get it fixed. Unlike how they can take their current Comcast DVR back to a local office and easily trade it in for free when needed. I then chuckled when they informed me they have easily done this 5 times with their Comcast DVRs in the last 2 yrs. That ALONE should be a deterring factor & worth the cost of TiVo equipment, but I guess not with some people. :thumbsdown:
     
  19. Bigg

    Bigg On the fence to being a cord-cutter.

    5,607
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    Oct 30, 2003
    Hartford-...
    Remember also that 2TB on DISH is roughly equal to 4TB on Comcast because of MPEG-4 vs. MPEG-2. Both are heavily compressed, so it's likely around a 2:1 ratio. I'd go for twin 3TB units if I were you...

    FIOS is the heaviest user of disk space, that same 4TB on Comcast is roughly equivalent to 6TB on FIOS...
     
  20. FitzAusTex

    FitzAusTex Member

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    May 7, 2014
    As a point of reference, I still have a Dish vip622 that shows how many hours available, rather than percentage available. It has a 320gb HD, that says 30 hours is available. This was roughly true, when Dish was mpeg2,but when they converted to mpeg4,the 30 hours became 90hours, although it still lists the 30 hours (deleting 3 one hour episodes increases available capacity by one hour).

    Now as lousy/compressed as many claim Dish is (and that may very well be true), I find that Time Warner that I switched to on May 2nd to have inferior picture quality to Dish, especially when watching sports. Anyway, I seem to be getting less than the 75 hours I thought I might get with my Roamio which has a 500gb drive compared to the 90 hours I got on my 320gb Dish dvr.
     

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