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Poll: What is Comcast billing for CCs?

Discussion in 'TiVo Series3 HDTV DVRs' started by FrogGremlin, Dec 4, 2006.

What is Comcast charging for your last CC?

  1. Nothing :)

    66 vote(s)
  2. Under $1.00

    0 vote(s)
  3. $1.00-$1.99

    78 vote(s)
  4. $2.00-$3.49

    34 vote(s)
  5. $3.50-$5.00

    15 vote(s)
  6. Over $5.00

    59 vote(s)
  1. chrishicks

    chrishicks Tivo Junkie

    Dec 30, 2003
    I wanted to pick up the cards at an office and was told that only the installers have them.
  2. jjarmoc

    jjarmoc New Member

    Sep 14, 2006
    It took some arguing, but I got my second cablecard reduced from a second outlet fee to the $1.50 second cablecard same device fee.

    It took about 6 emails back and forth to customer service, and I finally sent them a screenshot
    showing their published pricelist (from a PDF of my last bill) with the $1.50 charge highlighted. They reduced my billing and credited me the difference since the card was installed.

  3. treacherous

    treacherous New Member

    Oct 2, 2005
    $0.00 charge for the three cable cards I have.

    Seattle area
  4. pl1

    pl1 New Member

    Jan 17, 2007
    Boston Mass, North of Boston

    New prices effective 2/1/07

    This is per the price list included with my bill. Forget asking any CSR since you will get every answer EXCEPT this one, the amount I was actually billed for.
  5. jstrazz

    jstrazz Jstrazz

    Jan 20, 2007
    I was told by Comcast that the cost is about $4.20 per month for each cable card. In addition, they're charging me $29.95 for installation of each card (I'm getting two). It's amazing what they can get away with when they're the only game in town. Due to my apartment location, I can't get satellite.
  6. pl1

    pl1 New Member

    Jan 17, 2007
    I paid $52 for my installation and the upgrade to HD. Of course, I did 90% of the work on my end.

    I just saw my recent activity after returning my HD STB. I was credited exactly as I expected (Thank God). I received a credit for my STB and for 1 CableCARD A/O, for a total of $13. They ALSO charged me $1.99 for a change of service. Crooks!

    Transaction Date Post Date Description Amount 
    ---  ---  STATE SALES TAX  $ -0.01 
    ---  ---  ACCESS FEE  $ -0.66 
    01-20-07  01-20-07  STANDARD CABLE 01/20 TO 02/23  $ 56.16 
    01-20-07  01-20-07  HD BOX UPGRADE 01/20 TO 02/23  $ -5.08 
    01-20-07  01-20-07  DIGITAL VIDEO 01/20 TO 02/23  $ -61.58 
    01-20-07  01-20-07  CHANGE OF SERVICE  $ 1.99 
    01-20-07  01-20-07  CABLECARD A/O 01/20 TO 02/23  $ -3.14 
    Here is a copy of the old and new rates per Comcast in the Boston Area regarding CableCARDS.

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  7. TerpBE

    TerpBE Go Terps!

    Jan 23, 2003
    Philly 'burbs
    $10.40 ($1.50 + $8.90 additional outlet charge that I can't get them to remove without crippling my second cablecard)
  8. jedwards

    jedwards New Member

    Jun 1, 2003
    I have 4 cards in 2 tivos.
    I am charged $2.75 cablecard A/O (additional outlet) fee for each of the 4 cards, $5.50 per tivo.
    I am just west of boston Comcast Needham/Newton.
  9. pl1

    pl1 New Member

    Jan 17, 2007
    Sounds to me like you also have a cable box. That's usually why they charge for the first cablecard A/O (since it is free acording to the price sheet.)
  10. ewilts

    ewilts Who, me?

    Feb 26, 2002
    Mounds View, MN
    Comcast finally saw the errors of their ways and I am now paying what I said I should be. No more ADO TiVo tax!

  11. azitnay

    azitnay New Member

    Jan 20, 2003
    After several months, I'm finally able to respond confidently to this thread that neither CableCARD is costing me a cent... There is an "Additional Outlet" line item, but it's always had an amount of $0.00. Let's hope it stays that way.

  12. lessd

    lessd Active Member

    Jan 23, 2005
    The problem with this pole is how Comcast charges for Cable Cards. If you don't have a cable box (and no digital cable) and add a Series 3 and digital the two cable cards cost you $0 as that is one outlet and the first outlet has no cost, but you do have to pay for the Digital package that you want and you must pick one. (a separate charge). In Ct the 2nd outlet charge is $2.75.
  13. ivyvine420

    ivyvine420 New Member

    Mar 14, 2007
    I pay $1.50 for the second cable card, the first is free as we do not have a cable box (or cable company DVR) and the cost of a single cable box wth remote is included in the price of our cable package... Actually, our new one includes a second outlet and cable box/remote set with it as well (but that's in another room with another tv).

    The really aren't supposed to charge you for a 2nd outlet when dealing with just the 2 cablecard slots on the Series 3... An "Outlet" is supposed to be a separate "wall outlet", if you have a cable splitter and have 3 tv's all with a cable to a cable box then the tv (so 3 cable boxes), you technically are supposed to count those as all part of one outlet... When dealing with the extra cable boxes, you only get one as part of your package usually, so then you pay the rental fee of about $6 per month for each additional box and remote set.

    When dealing with the cablecards, you get ONE free as a "replacement" of the cable box, and then pay a rental fee for the extras (which most areas are now making cheaper than the cable box itself at around $1.50/month). Anytime you would have had to (previously) rent another cable box is the times you need to pay for the cable card. Some areas let you get away with both for free as they are used in the same device, but this is NOT standard procedure and you can't count on this to happen. They also cannot call the 2nd tuner of the Series 3 a "new device" and make you pay another "2nd outlet fee" for that. Even if you weren't allowed to have many items with use of a splitter, the Tivo is only *one* device.

    If you have a TV that takes a cable card and also use a series 3 tivo with it, you would end up getting one card for free, pay rental fee for the other 2 (tv free, 2 for tivo rented) which is why it just makes more sense if you don't want to waste the money for a 3rd card, to just get 2 for the tivo (1 free, pay for 2nd).

    I was told by the comcast people serveral different times when here for an install or repair job, that you could basically hook up 5 tv's with cable (using any number of tivo/dvr/cablebox/cablecards with them, or just straight coax cable) and also have your comcast high speed internet and comcast digital Voice (if using the triple play package like I do) and as long as your signal is strong enough in your home to support all that (or add on a signal booster if you wish), that it is totally fine with them... And that's for the "one single outlet" paid deal even. It's only once you start to get around 7 or more TVs going on and other stuff that they consider it to be "too much" for the one outlet and will want you to pay for more...

    We have one LCD HDTV with Series 3 Tivo (2 going on right now until we get our UPS thing to ship one back to Costco even- one has 2 cablecards and the other just coax line in), another CRT tv with Cable box and Series 2 Humax DRT800 in the bedroom, our line to the modem (used for both internet and digital voice) with 2 telephone lines, and an ethernet/wifi router plus an ethernet converter (to wifi which connects to router) and 2 desktop computers and 3 laptops using the internet. One of the desktops is our "media center" computer and has an external USB TV Tuner that takes in a coax cable line, plus our HDTV and our upconverter DVD player/burner both have TV Tuners built-in (we don't use them currently, but we could go and attach the cable lines from the splitter behind the entertainment stand to each and would be fine.... Doing so would be right at the point that our signals on the second split would start to suffer a bit too much, but we also have a (currently unused) cable signal booster with 2 way signal travel for if we ever needed it.

    If you got Comcast, don't let them bully you into paying more $$$ each month than you really need to be spending.
  14. sfhub

    sfhub New Member

    Jan 6, 2007
    Could you apply for a job at Comcast then post your phone # on this thread? It would be nice to talk to a rep who felt this way.
  15. tsquared

    tsquared New Member

    Dec 28, 2006
    I'm lost about what I should be paying.....I had:

    Digital Basic $61.94
    DVR Service $9.95

    Total $71.89

    Now I have:

    Digital Basic: $61.94
    Tivo Series 3 with 2 CC's
    1.50 CC + 5.99 Digital Service A/O

    Total $69.43

    So I save only $2.46.....I thought I would save more....I was told I would save more.....does that look about right? I live in Atlanta, GA
  16. ivyvine420

    ivyvine420 New Member

    Mar 14, 2007
    You should find out from them what their standard is on cable cards, for the price and when second outlet fees are supposed to apply.

    It seems that they do the first for free (which is correct) and the second card for $1.50 which is also correct (some areas do charge more for each extra cablecard but Comcast was supposed to make a change for the whole country (it's different service locations) and make it $1.50 flat rate everywhere (less confusing).

    Now they seem to be getting you for a second outlet fee, which should *not* be happening unless you had another tv with either cablebox or just straight coax cable from wall to cause the TV with your series 3 to be the 2nd outlet (outlet in definition -from my local comcast techs mouth- is only when you have an actual second (or other additional) outlet(s) that have cable straight from separate individual wall outlets. If you have more than one TV connected (or other devices etc) but they are all from the same wall outlet, using extra coax cables for length and splitters to divide the signal, then this still counts as ONE outlet and therefore NO A/O fee should be charged.

    Sometimes certain techs in some areas might say there is a limit to how much you can add on to this ONE OUTLET, but I have been told that up to 5 TV's (using straight cable/cablebox/tivo (with cable cards)/computer's TV Tuner/coax to Tuner on TV/coax cable to DVD player with tv tuner built-in) are totally fine. In fact, I just listed part of what we have connected to out ONE built-in outlet.

    - 1 TV with Series 3 w/2 cable cards (pay for 2nd card = $1.50)
    - 1 TV with Comcast Cable box (this 2nd box is part of our triple play package we got installed, gives free 2nd unit) and Tivo Humax Series 2 DVD burner/player
    - Coax cable to HDTV's built-in TV tuner (non-encrypted lower changes only)
    - Coax cable to Toshiba DVD burner/player's built-in TV Tuner (low channels only)
    - Coax cable to my USB TV Tuner attached to main Media Center 2005 PC (uses the HDTV as a second display) (lower channels only)

    Then we have a HDTV Antenna and HDTV Tuner USB stick which we currently aren't using (since we got the Series 3).

    We also use our cable outlet for the modem, which is used for both the Digital Voice service AND the High Speed cable internet, with our router attached to that and about 2 PCs, 3 laptops, a PDA and all of our Network accessories (NAS and other External HDD) using the connection.

    If you add on the one or 2 "on demand" boxes I am going to be getting in the mail soon (adds on demand capabilities to any extra TV in the house, also acts as a cable box -but smaller- and should let you get encrypted tv channels through it), I will add on to the TV with the series 3 (since cable cards don't let you access on demand stuff, and maybe the computer.

    This (above) is a super deal, and good until June 15th. Get the on demand box(es) for extra TVs (not your main 1st one) for FREE for the first year (then $6.99/month each after that time period).

    So yeah, I got awy off track with this... but, I have all that on ONE outlet and no a/o service charges, and my only additional fee is the $1.50 for the second cable card.

    Some techs or phone support reps try and charge for a second outlet fee saying that the one tuner (and cablecard) is the first and the second one is the second and needs the fees -2nd cc fee and A/O fee... But they are not correct with this, as the A/O fee is for each *additional* outlet after the first one FOR OUTLETS and *not* different DEVICES. Now as the Series 3 has 2 tuners, the first cc for that device is free, 2nd cc has fee. If you have a CC used in a TV too, the same tv that the Series 3 is connected to, the TV is a different device, and therefore gets it's own 1 free CC for it (and if it had a 2nd tuner, then that would get a CC fee if used). If using devices that only have single cablecard slots, then each device would get it's CC for free (they might try to put a limit to how many a household can get for free, or then start adding on A/O fees).

    Use this post to get info from your Comcast rep that you talk to, help straighten them out if they have been misinformed all along, so that they will know for future references.

    As for your cable costs each month, wow. I never knew digital basic could cost so much. We have the Platinum Digital Package (includes all tiers except mostly sports and international channels, all premium channels) and this was up to $125/month after taxes and stuff, but with the triple play package - adding unlimited digital voice US and Canada plus ALL calling features imagineable, and the 6-8MB level High Speed Internet +plus no modem fees, they also threw in the Digital Sports Tier (yay for the Speed Channel), the second cable box for free and I think that's it for the package. It's $159 before taxes, we add on 1.50 for the cablecard and $5 for the HD programming. Now we will have one or 2 on demand boxes for free (for 1 year) too. Our bill is now at $175 after all taxes and fees etc, and it's all the cable you can want or need, your Internet and your ultimate digital voice phone too. After 1 year it will go up to about $200 for all 3 I think, but we will still get a $25-30 discount each month for having the triple play package though.

    That's only $100 more per month than what you are paying now for just Digital Basic cable and your extra cable card... Hee.

    *tries to talk you into getting more cable channels cause it ends up being so cheap*

  17. MScottC

    MScottC New Member

    Sep 11, 2004

    You need to have them remove the Additional Outlet Fee. The second cablecard in a TiVo is NOT an additional outlet. Read the following Comcast Cablecard Charges FAQ, and call your local cable office... have them read this link and stick to your guns. It took me 8 months, but they are finally billing me correctly.

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