Please i need help. i am about to toss this device out the window. I cant get this thing to stay connected to the Tivo service. the wireless keeps losing connections. I am running this DVR with a simple Dlink DIR615 router. all my other wireless devices work flawlessly on this network. installed dvr and connected. worked beautifully for 2 days. then stopped connection and got N02 first call to tech support: they told me to reboot router and dvr. service connected second call to tech support the next day: they told me my dvr was DOA and to return to best buy. said the wireless network car inside the dvr was defective. exchanged device and installed a new unit from best buy. worked for one day. got No2 again this morning, called it in and they told me my ROUTER WAS DEFECTED. this is complete BS. told me to unplug the device. spent hours trying force connected to tivo service. Basically the most sophisticated solution they could give me was to unplug the device. any problem i have unplug the device. i have had this dvr for 7 days now and ive been unplugging it several times a day ever since the day i got it. is this a normal part of the tivo experience? please help.