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Please Help! Tivo Keeps Restarting!

Discussion in 'TiVo Help Center' started by platinumkid222, Oct 29, 2007.

  1. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    http://www.mfslive.org/

    Read everything

    Then come back and ask more questions
     
  2. funnyesq

    funnyesq New Member

    67
    0
    Feb 15, 2003
    It will stop...and then reboot...the powering up...almost there and then THX.....It does it quite often whether while watching live tv or a pre-recorded program. It's frustrating and I'm sick of it.

    I need extremely idiot proof instructions to fix. It's only 3 years old.
     
  3. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    So does it ever reboot and get all the way through the process to the part where you can watch recordings, change channels, look in the menus, etc?
     
  4. funnyesq

    funnyesq New Member

    67
    0
    Feb 15, 2003
    Yes,...it will stop, reboot in the sense of I get the powering up....then almost there...then THX (it usually takes a few minutes)....I think in hind sight it only happens if I am playing a recorded program or if I go backwards from live tv to replay something...so I guess it is the hard disk? Shoot. If I watch live tv only...I think it's fine. Will pay more attention.

    After it reboots...yes I can watch recordings and change channels etc....but if I watch another recording...it may, after awhile, stop again and reboot etc.... do I need a new hard disk? It's only 3 years old!!! This sucks. Again....please give me very idiot proof instructions. can it work off an external hard drive if I don't want to open the box? (assuming it needs a new hard drive).
     
  5. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC

    I'm not sure how one would go about fixing it without opening it up.

    I'm pretty sure there aren't any TiVo faith healers.

    If it's the hard drive, you have to open the case to get to the internal drive to replace it.

    If it's the power supply, you have to open the case to remove it and repair or replace it.

    What part of the country are you in?

    Please be as specific as you are comfortable with being.
     
  6. mac

    mac New Member

    6
    0
    Jul 5, 2002
    Minnesota
    Unitron ...
    http://www.mfslive.org/
    Read everything
    Then come back and ask more questions

    Thanks .. helpful. Turns out upgrade of drive was done by weaknees (I don't have old disk). MFS tools would probably be useful .. but I'll send this into Weaknees for repair or replace - hope they can salvage programming. I have lifetime service on this unit .. worth saving.
    Thanks again.
     
  7. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    What size is current drive?

    What brand?

    Get the manufacturer's diagnostic software and run the long test on it.

    And have you carefully examined the power supply capacitors?

    If it's a Series 2 or a Series 3 the very first troubleshooting step is to be sure that the power supply isn't the problem.
     
  8. tspofford

    tspofford New Member

    19
    0
    Feb 26, 2008
    I resolved identical behavior with a new hard drive. Instructions are easily available with a search. If memory serves, I lost a few protected programs but otherwise it was seamless, and easy.
     
  9. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    As much as I hate to poke my head back into this old mess, you may have just given me an answer to something that had me quite baffled...

    I had a room that was full of NOS (New Old Stock) computer mainboards, video cards, etc., that are of the age of Core 2 Duo processors. Nearly every electrolytic capacitor on everything, even new, in shrink-wrapped boxes, in an air-conditioned, low-humidity storage, had the tops blown out of them.

    So, if I'm understanding correctly, the electrolytic caps blew because they sat in a discharged state for too long? All this equipment was expensive, high-end merchandise, top name brand, some even plastered with award badges from all the major review and overclocking web sites, some even said "military spec".

    The caps were all major name brand, Japanese made, not-counterfeit. The ones that really violently exploded were electrolytic, with aluminum casings, that at first glance appear as "all-solid", but closer inspection shows the telltale K-shaped scoring on the tops and the insides electrolytic, while the outsides didn't have any plastic wrap on the cases, and were marked in the same manner as true solid caps, neighboring them, which didn't erupt.

    I bought some new equipment that is the same way, electrolytic, neighboring solid, with only the scoring on the tops. Is this the new thing companies are doing to fleece the consumer? I plugged in a never used MSI mainboard, and all the Sanyo electrolytics blew as soon as I hit the power switch. Yet, the board booted up and is running glitch-free, as long as I don't overclock the CPU. I pulled out another of the same board, manually poked and vented the pressure from the never used caps, plugged it in and no violent eruptions occurred.

    I used to work with 286, 386, 486, & several generations of the Pentium processor, N.O.S. equipment and never had this happen. Care to enlighten me on why newer equipment would be doing this?

    I am fully aware that all the electrolytics must either be replaced, or the equipment scrapped. I had an event in my life that took away my interest in building the systems the equipment was purchased for. I've looked at some brand new equipment, and see the same pattern of making electrolytics blend in with all-solid caps, and wonder if they should be putting expiration, or "use by" dates on the packaging, like groceries... How ridiculous is that?...

    Sorry about my past altercations. I was going through a rough time.
     
  10. waynomo

    waynomo My One Time TCF Club

    12,049
    36
    Nov 9, 2002
    Seven...
    /Bump

    I just tried running kickstart 58 on my Series 1 Sony 2000 TiVo twice. Both times it brings up the "Installing new software from the TiVo Service. This will take a few minutes" screen.

    I ran kickstart 57 successfully before that.

    I'm a little confused. Any thoughts?

    ETA: And kickstart 52 doesn't seem to do a thing.
     
  11. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC

    If you're going to run 57 you might as well run 58, cause 57 is part of it.

    How long since that Sony has phoned home before this?
     
  12. waynomo

    waynomo My One Time TCF Club

    12,049
    36
    Nov 9, 2002
    Seven...
    It hadn't phoned in over 5 years. It seems to be working fine after a few "Failed to load series errors." The shows played with no problems. I tried a number of different things and I'm not sure if any of them helped or it just needed several attempts to download and index, etc.

    I only ran KS 57 after it had successfully made a call and loaded everything.

    I was just following the order suggested in post 2.

    1. Kickstart 57
    2. Kickstart 54
    3. Kickstart 58
    4. Kickstart 52

    57 works as advertised
    54 didn't seem to do anything
    58 worked like I think 52 would work
    52 didn't seem to do anything

    So I was just curious if the codes were different on an old series 1. FYI it is on 3.0-01-1-1- which is the latest.
     
  13. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    Sometimes the "...Installing an update..." type screens are just there to say "Yes, something is actually going on".

    KS54 hard drive diags should work on anything made by TiVo (but not necessarily boxes made by others). I imagine there could be an age limit, where if old enough, TiVo had not yet added that KS function.

    KS57 & 58 tend to have a 50/50 change of putting a working TiVo into an endless GSOD reboot loop, on any unit (or one working not so well, into that state). But, I've been tempting fate, and found that the Roamio seems to be the first unit that is immune to these random unlucky events.

    KS57 is purely a generic file system integrity check.

    KS58 is more of a "file system clean up for garbage that can't be cleaned in normal operating mode" function.

    My favorite "as safe as they come" kickstarts are 52 & 54.

    KS52 only works on units that have dual sets of partitions, that alternate which are active after the install of new software. "Emergency software reinstall", as it is named, does lots of integrity checks, and will reinstall the current version of software onto the alternate partitions, then set them as active. Repeating it would do the same again, and put you back where you started, with a good chance of it fixing something along the way. IMO, based on lots of experience, and watching for posts by others on it, if it kills your TiVo, your drive was failing, or so corrupt, failure was going to happen, anyway.

    It sounds like you might need to pull the drive and run mfg diags using a PC, then get yourself a known-good image to try, if yours is beyond repair.
     
  14. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Which TiVo units do not have dual sets of boot partitions? (2,3,4 and 5,6,7)
     
  15. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    The Roamio series no longer works with KS52, due to it having nearly all the things a software install would write to the dual partitions of older generations, written to the NAND chip, which somewhat behaves like a ROM SSD, when not in the process of being updated.

    A new software package is downloaded to the Roamio hard drive, first, for checking integrity of the download, gets un-archived, then gets to the staging, to write it into the flash. Once done, it seems the Roamio has no mechanism to re-flash the NAND (at least via KS52).

    The Roamio still has the older partitions on the hard drive, including alternates, but are mostly empty placeholders, except for those that get used for data that needs writing to disk, as opposed to wearing out the NAND.

    I'm not 100% sure that any older models exist, lacking the KS52 function, and/or not having the alternating partition scheme. If attempted on a Roamio, it just boots as if you didn't even do a KS52.

    If attempted on anything else, and not getting any "...installing...update..." screen, that would tend to mean there's a big problem with the drive's integrity, physical and/or file system-wise, requiring connecting the drive to a PC, for further diagnostics/actions.

    You are like the allfather of old TiVo info. So, if you feel certain you have verified all of the old, oddball, other brands, running on the TiVo software, have them, I'll take your word for it.

    I was able to break the KS52 mechanism (on Premiere & TiVo HD), by accidentally using "ddrescue SDA1 SDA2", while sleepy, and cloning drives. The TiVo still worked, but KS52 didn't.

    Do you have a list of any old models, that KS54 doesn't exist/work on, or know the oldest model to have it?
     
  16. joe.masters

    joe.masters New Member

    10
    0
    Oct 10, 2006
    Atlanta, GA
    Anybody have a TCD648 image they're willing to share? :)
     
  17. kkmcgowan

    kkmcgowan New Member

    1
    0
    Mar 28, 2015
    I lost power to the house due to construction down the street in where i live. After a while. Got the power turned back on. When retuning to watch tv, my TiVo keep rebooting constantly and i unplug the power to the dvr and pluged it back on after 15 second delay. Nothing changed the problem still continued. After being angry with it. I decided to do research on the issue at hand and came about an artical that says to unplug the ethernet cable, which i did, but it didnt solved my problem.
    So i decided to un plug the tuner box. I unplugged the coaxial cable and the ethernet cable i also unplugged the power cord. Then 15 second delay i plugged in only the plwer cord to see if anything changes within the TiVo. Then after a few minutes of booting the system. It worked i waited for nearly five minutes and the dvr did not restart. So one by one i plugged in my ethernet cable then my usb to the tuner box and my portable hard drive and my coxial cable, and wolla no restarts to the dvr. As if nothing ever happened to it...

    Steps to follow
    1st unplug the power to ur dvr.
    2nd unplug all usb from the back of the dvr. Tunner box and external hard drive if have any...
    3rd unplug ethernet cable
    4th unplug coaxial cable only to the back of the dvr.
    5 wait for 15 seconds
    6 then plug in the power to the back of the dvr. Wait for it to boot first. It should sucessfully. Once it boots up plug in your coxial cable your ethernet cable your usb cable.


    These steps i monkeyed with and it worked for me. I hope it works for you as well.


    Thank you
     
  18. cybern8

    cybern8 New Member

    2
    0
    Jul 19, 2016
    i have a series4 tivo premiere xl that keeps restarting. internal drive only.

    i have run kickstarts 57 and 54... cancelled out of the last S.M.A.R.T. test (all others passed).

    the last time it rebooted i was watching live TV, and all of a sudden the audio is continuing but the picture is frozen. this lasts a minute tops and then the screen goes black and it's off to reboot again.

    just now i was going through system settings and scrolling through the tivo diagnostics (and see nothing useful or of interest there) and when i returned from that screen to the previous menu, it froze. now rebooting AGAIN.

    so my question is: other than a bad drive, are there other common problems that can cause this reboot merry-go-round? i'm sure there must be, but most of this thread seems to be talking just about drives (internal and external).

    adv-thanks-ance.
     
  19. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC

    Series 4 and newer TiVos aren't really infamous for power supply problems the way S2s and S3s are, but it's not impossible yours is failing.

    Do you have your S4 plugged into a UPS?
     
  20. cybern8

    cybern8 New Member

    2
    0
    Jul 19, 2016
    not plugged into a UPS, just a surge protector / outlet strip.

    however, i seem to have temporarily solved the problem.

    while frantically exploring the dvr between reboots, i came upon my 'recently deleted' folder which had 200+ shows in it. i started 'permanently delete'ing these, until i'd gotten all of them, and voila - no more rebooting/restarting.

    now what does all this mean? possibly a recent service update has done something so that the space being used by shows in 'recently deleted' are not being reclaimed properly? or maybe in spite of the fact that the kickstart hard drive tests were all 'pass' that there is a bad spot on the hard drive that the system "thinks" is free space, and every time it tries to use it it coughs up a hairball and reboots. but now that i have forcibly created free space, it has lots of other space to use.

    so i guess i'm going to be periodically cleaning out 'recently deleted', at least until the new tivo bolt i just ordered arrives ;)

    **update: i had it right; 'temporarily' that is. i still get reboots, but not every 10-15 minutes as before. regardless, i consider any at all unacceptable. cleaning up definitely helped.

    **another update: much, much better. hardly any restarts/reboots. i'll just continue to keep it cleaned up. this worked for me.
     
    Last edited: Jul 27, 2016

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