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Please Help! Tivo Keeps Restarting!

Discussion in 'TiVo Help Center' started by platinumkid222, Oct 29, 2007.

  1. Nov 25, 2007 #81 of 1060
    greg_burns

    greg_burns Now in HD

    6,384
    0
    May 21, 2004
    Slower...
    If you get it downloaded connect your "bad" drive to primary IDE as master, and the "good" drive on secondary master. Connect your CD rom as slave on (probably) primary IDE chain. You may have to adjust jumpers on the drives if cable select setting doesn't work for you.

    Boot to the MFSLive CD.

    I just tried this and let it time out to the default linux prompt.

    The just type the command here

    dd_rescue -A -v /dev/hda /dev/hdc

    You may first want to verify that hda and hdc are what you think they are so you don't copy over your original drive!

    you can type cat /proc/partitions and it will show a list of devices and their sizes. make sure the bigger, new drive is hdc!

    kinda like this (this was with sata drives, hence the sda, sdb)
    [​IMG]
     
  2. Nov 26, 2007 #82 of 1060
    Tivo II Jack

    Tivo II Jack New Member

    442
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    Aug 10, 2003
    Yes, its all relative, where you work you see numerous HD's. The HD's I have used over the past 15 years might sound like a lot until I realized the total number of them is probably under ten.

    I went to the diagnostic site you sent, but it seems it is only for WD and all my HDs are Maxtor. For now, I think I will go the MSLive route first. I have already burned the CD.
     
  3. Nov 26, 2007 #83 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Phew! Glad you guys are getting this sorted out...it's a bit over my head now.

    The last time I hooked up TiVo HDD's to my PC w/Linux was back in the S1 days. I made it work but I'd be surprised if I could remember how to do it today. (Although I'm looking at the top bookshelf in my office and see that I have three "Hacking TiVo" books still at the ready. :rolleyes:)

    Oh, BTW, IIRC WD diagnostic should work on your Maxtor drive unless it's one of the newer Seagate models.

    Anyway, best of luck.
     
  4. Nov 26, 2007 #84 of 1060
    Tivo II Jack

    Tivo II Jack New Member

    442
    0
    Aug 10, 2003
    This should be right I believe.

    Primary IDE - - - - - - - - - - - - - - - - Secondary IDE
    - - - - - v - - - - - - - - - - - - -- - - - - - - - v
    - - - -master >>>>>>>>>slave - - - - - - - - master
    - - - - - v - - - - - - - - - -v - -- - - - - - - - - v
    Problem drive - - - - - - - - CD - - - - - - - - - new drive

    After boot at prompt type: dd_rescue -A -v /dev/hda /dev/hdc

    Both of my large new drives have already been caked and both already have all programming and recordings on them. Will this allow me to just add recordings from the bad to the new?

    If not, I have the drive that I removed from the first S2 that has nothing I need on it. It already has the 9.1 software so I can copy to that and then transfer to the larger HD.

    I wish I came here earlier tonight, you posted these replies very soon after I did. I will have to continue this tomorrow.
     
  5. Nov 26, 2007 #85 of 1060
    Tivo II Jack

    Tivo II Jack New Member

    442
    0
    Aug 10, 2003
    Thanks, they are all pre Seagate drives so that is another option. Tomorrow I want to try the MFSLive thing, it sounds promising.

    If I manage to get the recordings saved, I have plans for this problem drive. I will first try KS 57 and 58 and see if they do repair the problem without losing the recordings.

    If that works, I will let you know here. If not, I will try the diagnostic route and let you know how that works.
     
  6. Nov 26, 2007 #86 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Oh, I didn't realize that you hadn't tried KS57 and/or KS58. I'd certainly start there first. That may be all you need to do.

    Good luck!:up:
     
  7. Nov 26, 2007 #87 of 1060
    tunabeard

    tunabeard Tunabeard

    52
    0
    Sep 22, 2005
    Staten...

    Thanks a lot for your help. I will consider doing that if my final option doesn't work. I already saw a couple of replacement drives at the Tivo Community store that look promising, I haven't been to "Weaknees" yet but rest assured I will. Again, I thank you for your expertise and advice.
     
  8. Nov 26, 2007 #88 of 1060
    tunabeard

    tunabeard Tunabeard

    52
    0
    Sep 22, 2005
    Staten...

    Yes he has, and you've both haven been very helpful and I already posted him a thank you message. And I'm extending my thanks to you as well. I have one last resort and if that doesn't help then I will order a new drive. does that mean that whatever is on the old drive is gone?
     
  9. Nov 26, 2007 #89 of 1060
    greg_burns

    greg_burns Now in HD

    6,384
    0
    May 21, 2004
    Slower...
    If you order a preimaged drive from one of the vendors, it will not have your recordings (or anything) preserved.

    Like I said, Weaknees offers a service where they do preserve your recordings, but since your system isn't currently working I don't think they will do it.
     
  10. Nov 26, 2007 #90 of 1060
    greg_burns

    greg_burns Now in HD

    6,384
    0
    May 21, 2004
    Slower...
    Most definately not. This will wipe out your newer drive and make a bit for bit copy of your old drive to it. (Including the bad 9.1 download, hence the need to try another kickstart once on the new drive.)

    You can use any drive as long as it is at least the same size or larger. If you "dd" a 40GB drive to a 500GB, when you are done it will appear to only be a 40GB. You have to "expand" the drive to see the full 500GB. That is another command (read a little further on the page I linked to)

    mfsadd -r 4 -x /dev/hdc

    But you don't have to bother if you intent is just to bring this drive up to 9.1 long enough to MRV the shows off.
     
  11. Nov 26, 2007 #91 of 1060
    Tivo II Jack

    Tivo II Jack New Member

    442
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    Aug 10, 2003
    But don't 57 and/or 58 put the recordings in jeopardy? My entire quest here is saving those recordings.
     
  12. Nov 26, 2007 #92 of 1060
    Tivo II Jack

    Tivo II Jack New Member

    442
    0
    Aug 10, 2003
    I guess that applies even if just the used space on the drive to be copied is smaller than the drive being copied to. The good drive removed from the Tivo is an 80GB WD and the bad drive is a 120GB Maxtor.

    I have already permanenty deleted all recordings from the recently deleted folder and can do the same with season passes and any other no longer needed items to reduce GB's to be copied.

    Your description of what occurs when you copy a 40GB to a 500GB indicates that even an 80GB containing only 1KB of data would not copy to a 79GB drive.

    I have a 200GB USB drive and this is coming from left field. What if I used Imgburn to copy the bad 120GB HD to the USB drive and then from there Imgburn it to the good 80GB drive and see if that one can upgrade from 8.3 to 9.1 I am assuming that Imgburn will just create a mirror image even though it is in a format unknown to Imgburn.

    It doesn't even sound possible.
     
  13. Nov 26, 2007 #93 of 1060
    greg_burns

    greg_burns Now in HD

    6,384
    0
    May 21, 2004
    Slower...
    That's because its not.

    You can't bit-for-bit copy a drive to a smaller one. Just impossible to do. Doesn't matter how much you are "using" on the drive.

    ImgBurn is used to make a CD (or DVD) from an .iso file image. Nothing more, nothing less.

    Even software (like Ghost or Acronis) can't make copies of Tivo disks. The format is foreign to them. You may be able to do bit copies with that type of software, but that is what the linux "dd" command is doing for you for free. Use it.

    I thought you was going to sacrifice one of your new 500GB drives long enough to get your shows off the old bad drive. Then when done, Instant Cake it again. You could use WinMFS to backup your settings on the 500GB prior-to, if you felt it necessary. You can make a backup and store it on your PC. Really not very complicated.
     
  14. Nov 26, 2007 #94 of 1060
    Tivo II Jack

    Tivo II Jack New Member

    442
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    Aug 10, 2003
    I guess my choices are dwindling and now are down to this:

    1 - Get a HD 120GB or more to use.

    2 - KS 57 and/or KS 58 and risk losing the recordings

    3 - Just keep the drive as is and pop it into the Toshiba box when I want to watch the recordings on it.
     
  15. Nov 26, 2007 #95 of 1060
    richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    Not to worry. Generally problems exist in a very small area. The diagnostic programs (KS57 and/or KS58) will attempt to repair or isolate the area so it can no longer be written to. After that things should return to normal. Losing a program is fairly rare let alone more than one.

    It sounds as if the issue is with the partition that handles the OS software. KS57 and/or KS58 will be instrumental in cleaning things up if that's where the problem lies; that's what they're designed to do.
     
  16. Nov 27, 2007 #96 of 1060
    Tivo II Jack

    Tivo II Jack New Member

    442
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    Aug 10, 2003
    OK, I ran KS 57 and it went to a green screen telling me it would take three hours to complete. I looked back in about 10 minutes and I was in Tivo Central. I did a connect and when the dowload completed, nothing had changed. I tried connecting a few more times and each time it showed the previous connect was successful and each time it told me it was installing new software. I don't see the pending restart message.

    I have now tried 3 or 4 times to run KS 58 but it never runs. When Tivo is starting, the two lghts are yellow from the start, not red. I hit pause and the 5 8 and I have no idea if anything is happening at all.

    When you say to do this from the "initial" screen, I'm not sure what that means, so I just watch the two lights waiting to see a red light I can change to yellow with the pause button, but I don't see a red light until just before I get the animation that takes me to Tivo Central.
     
  17. Nov 27, 2007 #97 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Hmmm. That it only took a few minutes to come back from the GSOD can be a good or bad sign. It can mean that the errors are minor and that TiVo fixed them quickly. It can also mean that TiVo was unable to resolve any errors. BTW, the "initial screen" is the "Welcome! Powering up..." screen, the very first one that appears. KS58 is fairly transparent. The only thing you would see is TiVo rebooting after it has made any repairs and completed the diagnostics.

    The worrisome part of your message is that the two lights are yellow from the start. That's not good and that's likely why KS58 isn't running. Once it gets to TiVo Central are the lights still yellow?

    If you're not seeing the Pending restart message in the Network Connections or System Information menus it's either not downloading an upgrade or the upgrade has already downloaded.

    When you say "...each time it told me it was installing new software." what do you mean exactly? Do you mean the "Service update screen" appears after rebooting? If so it also sounds like you're saying that you don't see the "Preparing Service Update" screen correct?

    Sorry for all of the questions, but I'm trying to narrow down exactly what's happening. Again, if the two lights are steady yellow that leads me to believe that there's more to this than just a few errors on your hard drive.

    In any case, let me know a little more and we'll see what we can do! When you have a chance, do a hard reboot (unplug TiVo and plug it back in) and then write down the succession of screens that you're seeing as well as what the lights are doing during each screen (don't do any remote commands, etc). That may sort a few things out.
     
  18. Nov 27, 2007 #98 of 1060
    raddogz

    raddogz New Member

    9
    0
    Apr 25, 2002
    I have a Series Two - model number listed above which is constantly restarting.

    The unit has the original Western Digital drive (40 or 60g), and a Maxtor 160g drive from DVRUpgrade. Unit worked fine until late summer where the problems started.

    I re-imaged both drives with Instant Cake twice, and it would work for all of one day and the restarting would start again usually right at the start of the tv show.

    I then imaged each drive independantly i.e. single drive use only and the same thing would happen first with Maxtor and then with the Western Digital. Okay, what are the chances both drives go out right???

    Yanked out another 40g Maxtor drive from spare computer imaged that one, and now can't get past adding the channel selection from startup without it restarting again.

    I am at a loss as to is it the drives or a bad power supply (apparently known issue with this particular model). C'mon (3) drives go bad???

    I would toss the unit and get myself a new HD series Tivo, but this one has a lifetime service and I simply can't afford several hundred dollars on a new unit.
     
  19. Nov 27, 2007 #99 of 1060
    richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    That does sound like something more than a drive...as you mentioned, possibly a power supply. The draw for two drives may have shortened the PS life a bit. Might be something else as well.

    I remember someone having to replace the drive's ribbon cable at one time.

    Curious, do you have a broadband connection? An earlier post indicated that their adapter had gone bad and as soon as they removed it all was right again. I think they replaced it w/TiVo wireless adapter (less than $37 at Amazon right now BTW).

    IIRC there was another post that indicated that something was up with their cableco and when they removed the coax everything was fine.

    It could be something on the MB or a loose connection of some sort. Have you made sure everything inside and out is connected securely? (Beware of the PS though...it can give you a big shock if you're not careful.)

    Just some thoughts. Good luck and let us know how it goes.
     
  20. Nov 27, 2007 #100 of 1060
    tivoupgrade

    tivoupgrade Sponsor

    2,494
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    Sep 27, 2000
    Chicago, IL...
    Not a bad approach, but actually, you might be surprised. Statistically, the chances of both your drives failing are the same. IE. If there is a 1 in 100 chance of one drive failing. Then your chances of both drives failing are still 1 in 100. (ie. the chances are independent of one another, just like rolling the dice)

    With that said, we've seen quite a few units that have had both drives fail -- whether one failure is related to the other, it is difficult to say, but I would say that its definitely a possibility that one drive failing could cause another to fail. And that is more of a possibility than the initial surge of starting up two drives actually damaging a power supply.

    What I would suggest is the same thing I suggest in most other situations. Thoroughly test EACH drive with the manufacturer's diagnostics. They are free, and it really is the only way to eliminate the drive problem as being the source of the problem. If you have time, run 'quick' , 'advanced' AND 'low-level format' the drive.

    Its rare, but I've seen drives pass quick and advanced, and then fail the low level. Most of the time, though - a bad drive will fail either quick or advanced.

    Hope that helps.

    Lou
     

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