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Please Help! Tivo Keeps Restarting!

Discussion in 'TiVo Help Center' started by platinumkid222, Oct 29, 2007.

  1. Nov 5, 2007 #41 of 1060
    dart451

    dart451 New Member

    41
    0
    Aug 27, 2005
    Rich, I finally got my Tivo to go into Kickstart mode! I just had to hold the pause key for about 2 minutes and it worked. I tried all the kickstarts and nothing really seemed to help. I finally deleted everything...had to re-enter all the info, etc...and it seems to be working alright now. I'm testing it for awhile. Anyway, didn't I read a post that Tivo support is pretty good about fixing or replacing your Lifetime Service Tivo's without losing your lifetime subscription? If my Tivo screws up again, I might concider the repair or replacement. Thanks for your help!
     
  2. Nov 5, 2007 #42 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Holding down the pause button for that long is a real PIA. You don't have to, but it does need to be down at the right moment and that's about the only way you can guarantee that it will be.

    Glad to hear it's acting normally now. I suspect it sometimes takes more than one thing to get TiVo back on track. Let's hope it behaves itself from now on! :up:
     
  3. Nov 6, 2007 #43 of 1060
    platinumkid222

    platinumkid222 Platinumkid222

    3
    0
    Oct 29, 2007
    Malibu, CA
    Richard, Thank you so much for your help. My Tivo is working fine now. I really appreciate all of your help and your very quick response. :)

    Samantha
     
  4. Nov 6, 2007 #44 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Happy to help Samantha...now go enjoy some TV! :D
     
  5. Nov 7, 2007 #45 of 1060
    bsmorgan

    bsmorgan New Member

    3
    0
    Mar 28, 2005
    It is still rebooting. I am going to try another hard drive and see if that fixes the problem. TThanks for all the help.
     
  6. Nov 7, 2007 #46 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Sorry to hear that. It does sound like a HDD problem.

    Let us know how it goes. :up:
     
  7. Nov 7, 2007 #47 of 1060
    CathyBkind

    CathyBkind Love my TIVO!

    1
    0
    Oct 21, 2007
    Midwest USA
    Can't kickstart my TIVO!

    I own a Sony Series 2 which goes through the following light sequence while displaying the initial screen and before the "Almost There" screen appears:

    rapid firing of two of more lights rotating back and forth a few times (unknown colors)
    red light
    green light

    I have tried several times by releasing the pause button at the onset of each of the "lights" but have yet to see the before mentioned kickstart screens. What am I doing wrong? Does Sony have different kickstart codes?

    Thanks,
    Cathy
     
  8. Nov 8, 2007 #48 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Sorry to hear that you're having problems. I'm not familiar with the Sony TiVo model but I don't know of any reason that the KS process wouldn't work.

    If you're holding the pause button down after rebooting TiVo one or two yellow lights should come on and stay on (for about 10 seconds) just before the "Welcome, powering Up" screen changes to the "Almost there." screen. At that time you should be able to release the pause button (the lights will stay lit) and enter the appropriate code.

    If your TiVo doesn't have any yellow lights, can you tell us what light comes on when you press any of the buttons on your TiVo remote?

    What caused you to want to use the kickstart process?
     
  9. Nov 11, 2007 #49 of 1060
    Joe Schmuck

    Joe Schmuck The local Schmuck

    86
    0
    Dec 18, 2002
    Georgia
    It's been about 3 years since my TiVo was plugged in and now I have a use for this perticular unit again. I hooked it up yesterday and it powered up just fine, I could watch TV and view some old recordings. If course it did download a new software update and when I saw Pending Restart, I restartd the machine. Now I'm stuck on a reboot cycle. I tried all three of the KS listed above but KS52 does not cause a new download of the software.

    So I have a few questions to make certain I have this right:

    1) Should KS52 download a dresh copy of the update?
    2) Will KS52 download over a USB to ethernet adapter or must it be the phone line?
    3) Is there anything else I can do to force a download of the software because I'm certain it's corrupt.

    Thanks,
    Joe
     
  10. Nov 11, 2007 #50 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    KS52 is the request for an "emergency download" of the current software...that is it will download a copy of the software that TiVo finds on your system which is not necessarily the newest software available. It downloads the software to the alternate partition and boots from that. It will be transparent being that the software it downloads will be the same as what it already had.

    All software downloads can/will be over whatever you're using, phone line, broadband, etc.

    Best bet if you're still having problems is to contact TiVo. Tell them what you're experiencing. They can force a software download if needed.
     
  11. Nov 13, 2007 #51 of 1060
    Joe Schmuck

    Joe Schmuck The local Schmuck

    86
    0
    Dec 18, 2002
    Georgia
    Well due to time limitations I had to give up on fixing the TiVo for about a month. When using the KS52 the USB to Ethernet adapter never becomes initialized so it cannot download a fresh version. I will try the telephone connection next but like I said, it will be a month before I see the unit again (I hope). It's not fun moving again.

    Hey, thanks for the help and if it doesn't work then I will just replace the drive and reload my original image and try again.

    -Joe
     
  12. Nov 13, 2007 #52 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    No worries and travel safely. Be sure to mark the TiVo box "Open me first!" ;)
     
  13. Nov 18, 2007 #53 of 1060
    Fitsky59

    Fitsky59 New Member

    5
    0
    Jun 24, 2004
    The kickstart 57 is the only one I can get to work. I hold down the pause key, and Both the Yellow and Green lights light. Enter 57, Ent on the remote within a few seconds. It may take a few tries. I've had no luck with 58 0r 52.....

    Repeating guided setup cured my main problem, no info in the program guide. Curiously, I still have the spurious reboot, and it's always on a CBS network program.....(Moonlight, CBS Sunday Morning, and last Sundays Amazing Race).

    I'll try the Clear program information and To Do List next.
     
  14. Nov 18, 2007 #54 of 1060
    dart451

    dart451 New Member

    41
    0
    Aug 27, 2005
    Don't know if this will help anyone here but...my DWL-122 D-Link wireless adapter was rebooting my Tivo! Once I unplugged it, no more reboots! Still going strong after several days and before, it wouldn't record one program without rebooting or missing part of the recording. It would even reboot when watching regular tv. Just food for thought...
     
  15. Nov 19, 2007 #55 of 1060
    PhilDVR

    PhilDVR New Member

    66
    0
    Nov 8, 2007
    Are you saying that, with the yellow light, you press 5, then 7, then Enter? The instructions on page 1 don't say to press Enter after the numbers. Of course, in your note, that may only be a typo. (I added an underline to your note above) It took several tries, and I don't know whether it was Kickstart 57, 58, or 52 which finally did the trick but my Tivo seems OK.
     
  16. Nov 24, 2007 #56 of 1060
    Tivo II Jack

    Tivo II Jack New Member

    442
    0
    Aug 10, 2003


    My Toshiba Series II w/DVD RS-TX20 never was able to install the 9.1 over the 8.3 software. I kept seeing messages that the software was downloading and installing, but it never did. It also showed the daily connects for program information as being successful but they were not, and I no longer have any program information.

    You say that only recordings saved in bad sectors might be lost using Kickstart 52. Does the fact that I can still play the recordings mean they are not in bad sectors?​
     
  17. Nov 24, 2007 #57 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    TiVo has two OS partitions; one that it boots from and one that is kept for software upgrades. Kickstart 52 causes an emergency download of your current software. That is, the version of software that your TiVo is currently running will be downloaded to the alternate partition of the hard drive. It will not download/install a newer or older version. If you run KS52 it will be transparent to you as the System Information screen will continue to display the same software version number that you already had.

    What "messages" were you seeing that led you to believe that an upgrade was being downloaded? One way to tell if a software upgrade has downloaded is when the "Last Status" line in the System Information screen says "Pending Restart".

    [​IMG]

    The "Pending Restart" message can also be found on the Telephone/Network Connection screen.

    [​IMG]

    If you see that TiVo will automatically reboot at 2 a.m. your time and install the software upgrade. Or you can reboot TiVo and it will install immediately. When it installs the service update screens will appear and then TiVo will reboot using the new software.

    [​IMG]

    After the update is completed a message screen will appear after the final reboot.

    [​IMG]

    If you haven't seen any/all of those screens it doesn't sound like you've received a software upgrade.

    Kickstart 57 and 58 are built-in diagnostics that will look for and attempt to isolate bad sectors on the TiVo hard drive as well as repair any data corruption. If you run KS57 and/or KS58 and your recordings are still playing, they are likely in good sectors and not corrupted.

    If your subscription is current and TiVo has stopped downloading daily guides (and periodic software upgrades) you should call TiVo and let them know. They can take a look at your account and let you know why including any problems that they can see with your DVR.
     
  18. Nov 24, 2007 #58 of 1060
    gargoyle999

    gargoyle999 New Member

    39
    0
    Oct 28, 2006
    Lakeville, MN
    I starting having this reboot issue as well. I'm using external storage and I replaced the e-sata cable and sent for a replacement drive from Seagate. Still had reboots. I changed out my external drive enclosure and now it's working fine!
     
  19. Nov 24, 2007 #59 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Glad to hear things are better. :up:

    What enclosure you were using?
     
  20. Nov 24, 2007 #60 of 1060
    Tivo II Jack

    Tivo II Jack New Member

    442
    0
    Aug 10, 2003
    That is pretty much what I asked elsewere about doing when this first happened weeks ago. Sounds good but let me answer your questions.

    I removed all but three images from your post. I receive all the messages you posted including the "Installing a Service Update", but I do not get the last two images you posted, the "Preparing the Service Update", and the blue "Important Message" screen indicating success.

    Right now I am leaning towards the KS 52 remedy because it sounds like it will only access the alternate of the two OS partitions and not do anything to the partition holding the recordings. If that is right, and it results in me getting a fresh version of 8.3 which can be updated to 9.1, I should be just fine.

    Am I correct in my assumption that KS52 will leave recordings untouched?
     

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