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Please Help! Tivo Keeps Restarting!

Discussion in 'TiVo Help Center' started by platinumkid222, Oct 29, 2007.

  1. Nov 1, 2007 #21 of 1060
    BamCat

    BamCat New Member

    10
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    Oct 29, 2007
    Yes, I can get into Tivo Central and watch recorded shows. I did check the System Information this morning, and if I recall correctly, it's running 8.3 (I'm at work now; so I can't check it to let you know for sure). Also, I got one of those Tivo messages after running KS52 that said Tivo had installed the Spring 2007 software update. That sounds like it's not the most current version. Also, I did try a hard reboot already; so I'll try KS57 and KS58 tonight. I'll report the results. Thanks again.
     
  2. Nov 1, 2007 #22 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Okay, it sounds like you're still on v8.3, which is okay. KS52 simply downloads whatever version of the software TiVo is currently on. In doing so it will also check to see if there is a newer version (which there is) and prompt you to get the update. Everything makes sense (mostly) now except for why you can't connect to the TiVo service.

    By now you should have received v9.1 (and believe me, there are some that would be happy to trade places with you to go back to v8.3). That you haven't received v9.1 by now is curious, not a big deal, but it does sound like TiVo is having a problem updating. You could try KS57 and KS58 when you get home...but I'm betting you're going to have to give TiVo a call, explain the situation and see what they advise.

    You may have been right earlier...if TiVo hasn't connected since 10/21, your phone line is good (and you've tried different numbers) there may be a modem problem after all.

    Keep us posted. :up:

    EDIT: DOH! I just remembered that you have a Pioneer TiVo. v9.1 will be the only update you can get right now. Another post earlier today said that a TiVo CSR told the OP that v9.2 would be going out to S2's very soon...so I expect yours will be included at that time.
     
  3. Nov 1, 2007 #23 of 1060
    dart451

    dart451 New Member

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    Aug 27, 2005
    richsadams, I've tried the Kickstart 57 on my Tivo series 2 and I cannot get an amber light to come on at all when I hit the pause key!? Any suggestions?
     
  4. Nov 2, 2007 #24 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    If you're holding down the pause button on your TiVo remote from the time you restart or reboot it you should eventually see the yellow lights on your S2 illuminate - both the right and left lights at the bottom. They will change color just before the Welcome screen switches to the "Almost there..." screen. If you're holding down the pause button both lights will turn yellow/orange and stay lit for about 10 seconds. At that time you can release the pause button and enter a KS code numbers on the remote (5-7, 5-8, etc.)

    If that isn't happening it may be something more serious. Let us know exactly what you're doing/seeing if that doesn't work.
     
  5. Nov 2, 2007 #25 of 1060
    platinumkid222

    platinumkid222 Platinumkid222

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    Oct 29, 2007
    Malibu, CA
    Richard, in response to your question, I have a Tivo Series 2. I tried updating the program, I tried unplugging it and then plugging it back in, and I have tried the kickstarts. Nothing really seems to be helping? I think my next step has to be to contact Tivo Customer Support. Thank you for your help. I really appreciate it!

    Samantha
     
  6. Nov 2, 2007 #26 of 1060
    BamCat

    BamCat New Member

    10
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    Oct 29, 2007
    Here's my latest update: I ran KS57 yesterday (I haven't run KS58 yet). I also talked to Weaknees, who suggested using a code (,#019 or ,#096) to slow down my modem. When I did this, I was actually able to have a successful "Test phone connection." But connecting to the Tivo service would either not work (service not responding), or I would get to the downloading part, stay there several minutes, and then get "connection interrupted." The Phone Connection page now has a last attempt time, and then reads "Last staus: Failed Service not answering."

    Also, my Tivo restarted itself twice during CSI and once during Without a Trace last night (SIGH).

    I'm going to start KS58 before I go to work today, but I'm not holding out a lot of hope. I guess I'm to the point now where I'm either going to have to buy a new hard drive and/or a new modem from Weaknees. Which do you think I should start with? I don't want to get rid of the unit because they don't make units with free Tivo Basic anymore, and I love that feature. Thanks again!!
     
  7. Nov 2, 2007 #27 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    :( Sorry to hear that your TiVo's still not doing well. Good luck and let us know how it goes.

    BTW, only my mother called me “Richard”…and only when I was very, very bad! :p
     
  8. Nov 2, 2007 #28 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    If KS58 doesn't help it would be a tough call between the modem and HDD. It sounds more like a modem problem, but really hard to say. I guess it depends on how much you want to spend.

    You might also check ebay and craigslist.com for a replacement unit. TiVo's w/basic show up now and then and some broken ones appear that you might be able to use for parts. You might be able to pop your HDD in another box to save your recordings.

    Best of luck and when/if you do get it sorted out it would be interesting to hear what you find out. :up:
     
  9. Nov 2, 2007 #29 of 1060
    bsmorgan

    bsmorgan New Member

    3
    0
    Mar 28, 2005
    I ran the Clear Program Information and To Do List. It ran for about an hour or so, then the Tivo restarted. It loaded new program guide, but has not updated from v.8.3. When should this occur? And when it tried to restart, it said Tivo has a major problem and will take 3 hours to attempt to fix. It did whatever repair it tried, then was running again in 15 minutes. When I look at To Do List, it was never removed. (These are manual selections, since I use the Basic Tivo). Any ideas?
     
  10. Nov 2, 2007 #30 of 1060
    jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    Rich,

    My old S2 ST has some HDD problems. It has not been able to install 9.1 software. It just stays at Pending Restart. When I restart the tivo it says that it is installing the software, but it never does. TiVo CSR turned on logging for my TiVo and indicated HDD errors.

    I tried KS 57 and it didn't help. I decided to try KS 58, and now I am in a loop of Powering Up, Almost There, GSOD and back to Powering UP - continuous loop. It did that for four hours. Each cycle only takes 5 minutes. Is this how it does the "multiple passes" that you mentioned?

    I gave up after 4 hours and tried o do another KS 57, but now I am just in the endless loop. Any suggestions?
     
  11. Nov 2, 2007 #31 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    v8.3 is fine for now. The upgrades in v9.1 aren't applicable to your TiVo. It will eventually download the latest version, but there's no rush.

    Apparently an MFS assert (GSOD), took place which marks the file system as being damaged. The repair process detects and repairs inode/data problems, and then runs mfscheck to clean up database and directory problems.

    So it sounds like things have been taken care of. How is it running? Any more reboots or problems?
     
  12. Nov 2, 2007 #32 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Not good news I'm afraid. An endless loop is not normal. You could try unplugging it and plugging it back in to see if it will break the loop. BTW that is NOT normally recommended during any diagnostic, but in your case it might help.

    If it doesn't come back around I'd say the HDD is DOA. Not much to be done if that's the case. If you really wanted to take the time to remove it and test it on your PC using a program like WD Lifeguard Diagnostics it might tell you more. You could consider replacing the HDD but it's probably cheaper to get a new TiVo instead.

    I'm not sure how you're set up subscription wise, but I think you can get a brand new S2 for free right now and an S2 DT for less than $80 or at Amazon you can get an S2 DT and a $100 TiVo service gift card for $99 which seems like a pretty good deal. Here's the latest rebate offer from TiVo.

    Perhaps others can think of another approach, but that's about all I can think of.
     
  13. Nov 3, 2007 #33 of 1060
    gamo62

    gamo62 New Member

    497
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    Oct 12, 2002
    I haven't been able to use this on my Tivo HD. When I press the Pause button, the yellow and red light light up. I then tried 52, 57, and 58 to no avail? Is the Tivo HD different?
     
  14. Nov 3, 2007 #34 of 1060
    BamCat

    BamCat New Member

    10
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    Oct 29, 2007
    Hi Rich,

    Good news! I hadn't considered adding the Tivo to our wireless network, but in my online quest for a solution, I came across the Tivo Wireless G USB Adapter. I figured it would allow me to bypass the (probably bad) modem; so I went out yesterday and bought one. I also bought a UPS (I found the one Weaknees recommends on sale for $28). I had been using a surge protector, but figured this would be an added layer of protection.

    I unplugged the Tivo, plugged in the wireless adapter, and then plugged the Tivo and the rest of my A/V components into the UPS. After the Tivo restarted, it immediately recognized the wireless adapter. I chose my home network from those listed, put in my network password, and initiated a connection. It connected immediately and downloaded in a matter of seconds (my phone connection was taking many minutes and then getting interrupted). Then when I checked the network settings, it said "Pending restart;" so I did a restart. Tivo said it was installing a service update and then I got another installation-type message. It took about 15 minutes, and when it was finished, I had version 9.1. I then had to connect again to get my program guide updated, which worked flawlessly.

    To the best of my knowledge, it hasn't restarted since I added the wireless adapter; so I'm hoping for the best at this point. Thank you so much for your help; I really appreciate it.
     
  15. Nov 3, 2007 #35 of 1060
    jjohnson_123

    jjohnson_123 New Member

    11
    0
    Oct 20, 2005
    Samantha,

    Did you try the Clear Program Information & To Do List option? My next step was to try the kickstarts, but this option worked for me. See below and the link.

    ---------

    Tivo Won't Upgrade (Possible Other Option)
    I also had this problem with my unmodified Toshiba RX-T60 Tivo.

    Tivo tech support's first suggested trying the Message Settings > Restart or Reset System : 1) Restart the Tivo option. If that didn't work try the 2) Repeat Guided Setup option. Neither worked after doing these steps and connecting.

    I called a second time. The guy suggested trying the Clear Program Information & To Do List option. This retains all of your recorded programs, but removes all season passes and past and present information in the To Do List. I decided to try this option since this is my primary dvr and I had over 40 hours of recorded shows I didn't want to lose.

    Warning though. This step takes about an hour to do the Clear Program Information & To Do List option. When it completes, you cannot reconnect. The message tells you that there will be a service update installed at 2:00 AM. So, the only catch was that on Tuesday evening I didn't have any program information, so no recording was possible.

    To make a long story short, the Clear Program Information & To Do List option worked! I just had to readd the season passes - which i had written down on a piece of paper - no big deal.

    So, you might want to try the Clear Program Information & To Do List option BEFORE you try the Clear and Delete Everything option or the other options suggested in this thread (Although my next step would have been to try those steps before the Clear and Delete Everything option.)

    Thanks everyone.

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=370479
     
  16. Nov 3, 2007 #36 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    Awesome! I didn't know if your Pioneer TiVo could use broadband so never even considered it...bad Rich, BAD Rich! :eek:

    That certainly narrows it down to the modem being a problem doesn't it?

    Glad all is well in TiVoLand now. :up:
     
  17. Nov 4, 2007 #37 of 1060
    cliffb

    cliffb New Member

    9
    0
    Nov 29, 2002
    Somewhere, MA
    Ok, so I ran the kickstart 57 and my tivo seems fixed. I am in the process of getting a replacement for $49, and am torn on whether or not to go through with it. If my tivo has a dying HD, then obviously I want to get the refurb unit, but if I just had a file system error, then I want to keep my unit. Is there any way to access the logs from the kickstart to see what was fixed?

    Any opinions on what to do?

    thanks!
     
  18. Nov 5, 2007 #38 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    There is a way to get to the logs by connecting it to your PC and using mfstools but the last time I did that was back in the dark ages with our S1. Spike2k5 might be able to give some guidance.

    If this is the one and only time it's given you any grief it may be just fine. If it were me and I wasn't married to the existing recordings, I think I'd opt for a refurb unit. They carry the same warranty as a new unit and are fully tested...but your call of course.
     
  19. Nov 5, 2007 #39 of 1060
    danielj

    danielj New Member

    15
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    Aug 7, 2006
    Do these kickstart options apply to a Toshiba sd-h400 box or only a Tivo box?
     
  20. Nov 5, 2007 #40 of 1060
    richsadams

    richsadams Active Member

    8,893
    2
    Jan 4, 2003
    I haven't had any direct experience with the Toshiba units but I don't know of any reason they wouldn't work. As mentioned in a reply to bsmorgan the MFS assert (kickstart 57) apparently does work on his Toshiba TiVo (but we haven't heard back regarding results).
     

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