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Pioneer TiVo Owners Club

Discussion in 'DVD TiVo Units (Archive)' started by robomeister, Jun 29, 2006.

  1. toddc

    toddc New Member

    176
    0
    Jun 11, 2002
    Near Boston
    I have an 810 which I do use, but not as regularly as my S3 with a 750GB drive attached :)

    The problem is that the last few days, it started responding slow to the remote.

    Is this a sign that the hard drive is going?
     
  2. toddc

    toddc New Member

    176
    0
    Jun 11, 2002
    Near Boston
  3. Audiodynamics

    Audiodynamics New Member

    25
    0
    Jan 11, 2007
    TODDC is correct in stating it's the same manual for the 810 and 57H.
     
  4. Willie T.

    Willie T. New Member

    12
    0
    Dec 30, 2007
    toddc...:up::up::up::up:

    Ever try to download 251 pages of .pdf's on slow dial-up:thumbsdown::thumbsdown::thumbsdown::thumbsdown:
     
  5. evilipoo

    evilipoo Trust no 1

    70
    0
    Apr 23, 2005
    So Cal
    Well...
    After sending my Tivo off to Weaknees for an upgrade and burner repair, it took a week (not unreasonable) and my unit came back severely scratched and banged up.
    I have not yet connected everything, (because they also neglected to send the adapter I ordered), but I'm wondering... Is this how this place operates? I take care of my stuff. I don't bang the snot out of it. I paid A LOT for this repair. Has anyone else had issues with them in this way?
     
  6. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    I haven't heard that, but you'll get more response on a more frequented forum, like the TiVo Coffee House.
     
  7. evilipoo

    evilipoo Trust no 1

    70
    0
    Apr 23, 2005
    So Cal
    Thanks, bicker. I posted here since the issue was a burner repair and I know a few folks here are considering it. So both as a question and a caveat.
     
  8. New Pioneer

    New Pioneer New Member

    7
    0
    Jan 28, 2008
    Nevada
    I have a three year old 810H that is hooked up to a Slingbox at a remote location that locked up in the powering up mode. Based on the strings attached I am going to try to replace the hard drive since there is no disk in the DVD and the power supply checks out ok. It might be the motherboard and I was wondering if anyone could tell me what happens when the battery on the board fails....would the powering up failure be the result? I assume the battery serves to power up the firmware and for some reason Pioneer has chosen to solder it in place.
     
  9. rcobourn

    rcobourn Registered Snoozer

    735
    1
    Nov 10, 2004
    Phoenix, AZ
    Not the battery... those things last something like 10 years. Most likely the hard drive as you suspect already. Let me know if you need an image for the new drive.
     
  10. New Pioneer

    New Pioneer New Member

    7
    0
    Jan 28, 2008
    Nevada
    Robert,

    Thanks for the response and offer to provide image. I'm going to try and copy and image from my other 810 to a larger hard drive and see if that works since I could use the extra storage. If all else fails I guess I can always sell this one on ebay for parts.
     
  11. Feb 2, 2008 #251 of 380
    New Pioneer

    New Pioneer New Member

    7
    0
    Jan 28, 2008
    Nevada
    Robert,

    Rather than copying an image from a working HDD I would like to get an image to copy to a new hard drive. What is the best place to get one? I tried the hard drive that was giving me the grey powering up screen in my working 810 and got the same results so it looks like the hard drive is the problem but I would prefer not to have to take the working drive out of the unit since we are using it to record every day. I have a new 320 MB PATA Maxtor drive I would like to set up for the other 810.

    thanks,
     
  12. Feb 4, 2008 #252 of 380
    rcobourn

    rcobourn Registered Snoozer

    735
    1
    Nov 10, 2004
    Phoenix, AZ
    Check your PM.
     
  13. Feb 5, 2008 #253 of 380
    weaknees

    weaknees Active Member

    3,862
    0
    May 11, 2001
    Los Angeles
    I just thought I'd comment on this situation:

    We treat our customer's units VERY carefully when they are in our custody. We know how important TiVos are to people, and not only do we get repairs done quickly (the upgrade in this case was done within 1-2 days, if I recall, and took a few days in transit to get back to the customer), but we treat units well when they are here.

    That is why we were shocked to hear about the damage to this customer's unit. When we got the unit back for inspection, it was clear that something had pierced the box and slammed into the lid, causing a dent that no human could have made (there was a hole in the box exactly where you'd expect it to be).

    We offered to source a replacement lid from Pioneer and we offered to help pursue a claim with UPS, but the customer was not interested in waiting for either, so we shipped it back.

    In fairness, there were other issues with this customer's order that WERE our fault, and we rectified those as soon as humanly possible.

    However, the damage to the box was absolutely not our doing, and we think it is appropriate that the story is updated with the facts.
     
  14. evilipoo

    evilipoo Trust no 1

    70
    0
    Apr 23, 2005
    So Cal
    At the risk of getting into a pissing contest—which is truly not my intention—here are the rest of the facts:

    The adapter was sent as soon as I made Weaknees aware that it had not been included in my original shipment. Thank you. No apology was offered. Oh well.

    I did accept Weaknees offer to ship my unit back to them so that they could make the extra space on this new drive available to me. They did do this. They did not offer to compensate me in any way for my inconvenience. (I paid for the premium upgrade which includes transferring all of my programming and it would have been nice if even a small discount would have been offered. I did have to wait for the adapter and send my unit back to them for service, after all). But I did finally get an apology, after asking for one.

    I also accepted Weaknees theory of how the case got banged up. Though I will say that it does not matter how I turn the DVR in the box or what configuration the padding is in, the hole in the box does not line up with the gouge on the case. But I accepted that it will stay as it is because I wanted the unit back and it does not affect the functionality, so fine.

    Last night—two weeks after the upgrade--Tivo froze up and had to be restarted. This is new—the device had always been stable prior to this upgrade. That reboot must have awakened Alvin and the Chipmunks because as of today, Tivo is squeaking like crazy. Does not matter if it is recording something or not, the unit makes a chirping/squeaking sound every minute or so. This is really, really annoying not to mention completely new to me. And lest you think this has nothing to do with the upgrade, think again. I never heard more than a "hummmm" previously—post upgrade I get constant whirring and clicking (and now, squeaking) like a pc that is short on resources. To be fair, I have not yet notified Weaknees of this issue. In fact, I was about to post in the Coffee House to see what other folks’ experiences have been and to get input on what my next course of action might be.

    So while I certainly appreciate all the work that has been done, and I am happy with the burner replacement, I know that more than one thing went wrong with my service and upgrade order. I am feeling very, very overcharged, to say the least (the entire service order with burner replacement, upgrade and adapter came to over $600). And I feel like I am out of options. The device has already been sent back once… what are the odds that it will come back even marginally functional if I send it back again?

    And for anyone thinking about sending their Tivo in to Weaknees… Caveat Emptor.
     
  15. TiVoEvan74

    TiVoEvan74 New Member

    1,167
    0
    Sep 11, 2004
    Follow up with them again. Everything I've seen and read about suggests that they are responsive and will work with you to make things right. Isn't the replacement drive under warranty?

    PM the rep that responded here.
     
  16. evilipoo

    evilipoo Trust no 1

    70
    0
    Apr 23, 2005
    So Cal
    Thanks, TivoEvan. I did not even think to do that. Will do.
     
  17. scandia101

    scandia101 Just the facts ma'am

    10,519
    0
    Oct 20, 2007
    MN, greater...
    How do you have a problem with a business' service and never think of contacting them about it???
     
  18. evilipoo

    evilipoo Trust no 1

    70
    0
    Apr 23, 2005
    So Cal
    I have contacted them. I've called, emailed, posted on their board (which is what they ask you to do for support). PM I had not thought of. Which is why I thanked the person who made the suggestion. My issue is not that Weaknees as not been responsive--they have been. My issue is that 3 weeks into this process, there still seem to be issues with the upgrade part of the service order. And while my hope is that this new (chirping) issue is under warranty, I received no docs explaining what was covered or for how long. And frankly at this point, I would like to avoid shipping the unit again, though I just don't know how that is possible.
     
  19. POWERMIKE

    POWERMIKE New Member

    1
    0
    Dec 31, 2004
    Are there any 802.11G adapters that will work, at G speeds??
     
  20. rcobourn

    rcobourn Registered Snoozer

    735
    1
    Nov 10, 2004
    Phoenix, AZ
    The Tivo Wireless G adapter is the best bet.
     

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