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Patriot Media/Central NJ/Cable Cards/S3

Discussion in 'TiVo Series3 HDTV DVRs' started by trlyka, Sep 27, 2006.

  1. trlyka

    trlyka New Member

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    May 21, 2003
    Can you PM me the email address you sent your questions to? I will look into why you didn't get a reply. Thanks

     
  2. trlyka

    trlyka New Member

    79
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    May 21, 2003
    Below is the response form our technical department after the last email I sent. It sounds like they are aware of a lot of the issues and are working to make any necessary adjustments on our end to help:

    Tracie,

    Regarding the 90 minute self destruct complaints from customers, they are correct and I hope I have corrected the problem. I changed the CCI settings from (0x03) “copy never” to (0x02) “copy once” on several channels today. Sorry about taking so long to get back to you but, it took us quite awhile to verify this. Hopefully this will satisfy the problem with the TIVO series 3 customers. Could you check with some TIVO customers and see if this has helped and then get back to me.

    This still doesn’t explain why some customers are having problems with OTA broadcasters. Apparently even though we don’t even encrypt the HD networks coming out of NYC, the broadcasters themselves are able to set a “broadcast flag” to prevent copying in customer devices. After browsing through the tivo community thread it seems there were several customers (in different parts of the county) complaining about the inability to record the first show of “Jericho”. This is what makes me think it is a broadcaster limitation. I will try and find out more about this problem with the OTA broadcasters, but I believe that is beyond our control as we just pass these signals through to the customer and our controls are set to (0x00) “copy freely”. Here are some links you may find interesting.

    http://en.wikipedia.org/wiki/Broadcast_flag

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=319525


    Let me know if this answers your questions/concerns. Also, he was asking if the adjustments he made helped the copy issue.

    Thanks

     
  3. cassiusdrow

    cassiusdrow Member

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    May 21, 2003
    NJ
    Tracie,

    It does indeed look like the (0x03) "copy never" problem on at least some of the HD Plus channels has been fixed. I will try to spend some time over the next several days to check all the HD and digital channels for strange CCI settings.

    Thank you very much for participating in this forum and for your assistance with this issue.
     
  4. MichaelK

    MichaelK New Member

    7,308
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    Jan 10, 2002
    NJ
    tracie- you guys rock.

    I verified last night that ALL the 0x03's were gone on all the HD channels.

    I looked today and the 0x01 was corrected on that oddball nik channel and is now set to 0x02 which is legal. I'm guessing your engineers went though all the channels to check.

    But can you ASK them to confirm the digital OTA broadcast channels are set to 0x0. As I am not seeing that on my end. On my box tHey all are 0x02. I checked all the HD network channels just now as well as some of the subchannels like WNETDT2 and NBC's weatherplus.

    Also, if you can ask and they are allowed to answer- I'd like to reiterate- why are you guys setting everything to 0x02 anyway? If your contracts dont require it you are just putting unneccesary restrictions on your customers. One thing you could have your engineers lok into (maybe you guys are reading this now????) look into is cableric's post here:
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=4470271#post4470271

    bascially he says the latest version of the moto CAS system has a setting for externally defined such that your guys dont even need to set the flags themselves but can let the providers. Maybe they want to PM cableric and check with him, he seems very knowledgable and seems very open to help.


    edit: I changed the above to refelct that I was seeing 0x02 on the broadcast channels. But it looks like others are seeing 0x00. So Patriot seems to be right on the ball on this.

    Looks like the CCI values on the cablecard screens on the S3 dont necessarily reflect reality. See my post here:
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=4482229&&#post4482229

    as long as it's working and recording as it should I figure let sleeping dogs lie. We'll see what happens if/when MRV gets enabled if there are any restrictions or not...

    I really cant help but say that patriot really rocks compared to directv and sprint/embarq - have a problem like this with either of those numnuts and see how far you get. Patriot seems to step right up and do whatever they can whenever there are issues.
     
  5. cassiusdrow

    cassiusdrow Member

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    May 21, 2003
    NJ
    Well I'm seeing a new issue now. I recorded Firefly off UniversalHD tonight at 7pm ET, and when I press info in the show description it says:

    Restrictions: Due to the policy set by the copyright holder, this recording: Cannot be transferred to VCR, DVD, or any other media device. To learn more visit www.tivo.com/copyprotection.

    This is different from the message that the "copy never" 0x03 flag displays. I don't know what the CCI flag was during the recording, but because it says it cannot be transferred (copied) I'll guess that it was 0x01 (copy no more).

    I've also seen this on shows from HDNET and TNTHD. But there are also shows from those channels that do not have this message.
     
  6. MichaelK

    MichaelK New Member

    7,308
    1
    Jan 10, 2002
    NJ
    I am not positive- but i think that's a macrovision flag- i'm under the impression that the CCI just stops digital copies?

    change to the channels now and see what the CCI is, just to be sure. I think a glitch might casue a failsafe 0x03 but to get a CCI of 0x01 they would need to manualy set that.

    Could be just a specific show pushing that flag but that sounds odd.

    But maybe- why dont you go ahead and add them to the list in http://www.tivocommunity.com/tivo-vb/showthread.php?p=4482615#post4482615

    and maybe some others are getting nailed on those shows on other providers and we can see if maybe it's the station sending that flag.
     
  7. cassiusdrow

    cassiusdrow Member

    130
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    May 21, 2003
    NJ
    Tracie,

    Can you tell me if Patriot Media does analog-digital simulcasting (ADS) of the analog channels (2-99)? Meaning if a user just plugs the cable into their TV and tune channels 2-99 they get analog channels, but when a user with a digital cablebox tunes the cablebox to channels 2-99 they get a digital feed instead.

    The reason I ask is that the CableCARDs are delivering analog channels for 2-99, and if digital versions of channels 2-99 are available, I'd like the CableCARDs to deliver those channels.
     
  8. MichaelK

    MichaelK New Member

    7,308
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    Jan 10, 2002
    NJ
    i"m thinking they only have analog becasue the quality 1-99 on their own DVR are so bad compared to Tivo- that box must be encoding them itself at a really low bit rate. If they were digital that box would hopefully just record the digital stream and the quality would be better- equal to the 100-160's that are digital SD.

    Just speculation though- would be nice to get an answer from someone who knows.
     
  9. MichaelK

    MichaelK New Member

    7,308
    1
    Jan 10, 2002
    NJ
  10. mbernste

    mbernste Member

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    Apr 6, 2003
    Piscataway, NJ
    Comcast isn't that bad. You won't get the "home town" level of support, but they take customer service very seriously. I had them for years before I moved to Cablevision Land. When I got an HD box from them the tech went out of his way to get the right cables to hook it up with my old Series 2 TiVo.

    You might lose the HDNET channels though.
     
  11. MichaelK

    MichaelK New Member

    7,308
    1
    Jan 10, 2002
    NJ

    thanks for the feedback.

    On the one hand - I was hoping that being a dink would mean they wouldn't do switched video anytime soon and I beleive I've read that comcast will be by year end- so that bums me. On the other hand if my S3's get cripled I guess I'll have the option of the comcastivo to rent- we are a motorola system and I think that's the box tivo is ready to do?

    What's interesting to me is
    1) the home town service-
    RCN owned the system and a guy bought it from them for 3,100/sub in 2002. One of the first things the guy says he did to specifically make people realize this was not the shoddy service of RCN was to stop the outsourced call center and to beef up their own call center- I beleive they have doubled the number of CSR employees in the 5 years by getting rid of the outsourced call center. Seems comcast has some giant call center in Jabib and it's a nightmare to get a local person to talk to.

    2) RCN ran the system into the ground it was analog only with 1-way cable modems when the guy bought it. The locals mayors used to literally stand up at town meetings and in the papers and tell people not to use cable but to get SBS.

    He outbid "att broadband" (part of the current comcast) by paying 3,100 a sub or $345 million. Then he invested 70 million to rebuld the system. And now it's a shining example of how good a cable system can be- it was voted cable system of the year or some such in 2006. They apparently have the highest broadband penetration rate in the US from major systems that report such things. They have a very high triple play penetration rate. He completely turned it around.

    Now just 5 years later he is getting over 6k/sub - the third highest ever paid per sub. Doesn't that show the idiot goliath's that if you invest in the system to give people a great product and great service that you'll make tons more? Why didn't ATT/Comcast just buy it themselves in 2002 from RCN and invest the money to make it good and then they would have had it for much cheaper?
     
  12. jbernardis

    jbernardis New Member

    1,072
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    Oct 21, 2003
    Princeton NJ
    I haven't seen much activity on this thread in a while. I live in the patmedia area, but have directv. I am strongly considering switching to patmedia since weaknees has their killer deal on the S3. Does patmedia have all of the bugs worked out. Seems like so since all has been quiet here.
     
  13. MichaelK

    MichaelK New Member

    7,308
    1
    Jan 10, 2002
    NJ
    after the first few weeks when they corrected their CCI issues and Tivo updated the software it's been smooth sailing. ONCE- I had to reboot when the tivo didn't see the cabelcard channels (couldn't tell you if it was tivo's software or patriots cablecards that were the issue-but the reboot fixed it all up right away).

    In fact I have them coming out Friday to give me another 2 cards for my second series3.

    I couldn't be happier with patriots pricing, service, quality, or options. Triple play just kicks butt plain and simple.

    FWI- if you didn't see in the local papers- comcast is in the process of acquiring patriot- so that's something to be aware of for the future (honestly not sure if that's good or bad)
     
  14. jbernardis

    jbernardis New Member

    1,072
    0
    Oct 21, 2003
    Princeton NJ
    Thanks for the reply.

    I actually ordered two S3's - but instead of weaknees, I got them from TCS - got a much better deal. I'm eager to get them to give directv the boot.

    I knew about the comcast acquisition - not sure if it's good or bad.
     
  15. MichaelK

    MichaelK New Member

    7,308
    1
    Jan 10, 2002
    NJ
    It's a lot of fun to tell directv to bite you.

    I enjoyed it myself!
     
  16. krybka

    krybka New Member

    5
    0
    Mar 25, 2005
    Chester, NJ
    How long did it take to get the cable cards from PatMedia?

    I can't stand the DVR that PatMedia gave me. I also have 2 DirecTV SD TiVo's. I am trying to decide whether I should get a Series 3 TiVo and use PatMedia or upgrade my DirecTV to HD.

    Recommendations?

    Thanks,

    Ken
     
  17. jbernardis

    jbernardis New Member

    1,072
    0
    Oct 21, 2003
    Princeton NJ
    I got my cable cards in about 2 weeks. I have no experience with the patriot DVR, so I can't comment. I know I didn't want to go that route when I saw the minimal capacity that the unit would have. Also, the quality of the non-DVR boxes I got from them bore out this concern. In addition to the cable cards, I got a digital box and a high def box - both of them as big as tanks. The hi-def box doesn't even have an HDMI connector and the digital box doesn't even have an s-video output. I can't believe they're putting out such poor quality devices. If these are any indication, the DVR must be truly terrible.

    Incidentally, I have 2 series 3's for a total of 4 cable cards. The technician brought 6 cable cards with him, and needed every on of them because two of them were bad. Make sure they bring some extras.
     
  18. MichaelK

    MichaelK New Member

    7,308
    1
    Jan 10, 2002
    NJ
    i got my latest cable card install in 2 days after i called for an appt. it's hit or miss depending on when they can fit you in.

    I had directv for like 6+ years before I went to patriot last year. I've been very happy with them. But Directv's new HD offering "coming soon" seems very compelling. I wonder what comcast is planning on doing. The one thing that really keeps me off directv though is the 2 year commitment- the way things are changing so much lately it's tough to commit to anyone for that long. With cable you can go and try it for a few months and if you want just walk away.

    on their boxes- I had one of their HD Dvr's for a few weeks, I also have had one of their HD boxes (it's exactly the same as their dvr except it has no drive that's why it's so giant.) The dvr wasn't so pathetic but i couldn't live with the tiny drive in it. All their equipment is the same models but different versions- If they drop an SD box without an SD output you can ask for one with S-video. Earlier HD boxes had DVI and the newer come with HDMI- you just need to ask if they give you the wrong one. They are very friendly and responsive (at least until comcast comes in and fires all the csr's and assimilates patriot into their call centers 1,000 miles away....)

    Also keep in mind that since comcast bought them at some point tivo software on the moto rental dvr's is an option- probably not till 2008 but eventually...
     
  19. jbernardis

    jbernardis New Member

    1,072
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    Oct 21, 2003
    Princeton NJ
    Has anyone purchased any of the sports packages from Patriot Media. When I switched from Directv a couple of months ago I was assured that I could watch NHL Center Ice on my cablecard devices. Well I just asked the question again when I was actually ordering the package, and they told me I could not watch on my cablecard device because it's a "pay-per-view" package and cablecard is only one way.

    Now I knew I would be unable to order with my remote, but I thought that I'd be able to watch a PPV program if I ordered it over the phone. Anybody have any experience with this?

    Thanks
     
  20. thomamon

    thomamon New Member

    64
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    Oct 17, 2003
    NJ
    Just got my new HD Tivo and will be having the cards installed in about a week or two. Just curious tho, can I still order PPV's and use my WWE 24/7 with the TiVo box?
     

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