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Paranoid S3 newb question...

Discussion in 'TiVo Series3 HDTV DVRs' started by scooterboy, Jan 13, 2010.

  1. scooterboy

    scooterboy Coney Island Small

    29,944
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    Mar 27, 2001
    East...
    Finally got a TivoHD working with a cable card, and am now playing with it a bit.

    From the Now Playing list, I pressed Enter to change options, and turned off Groups to see what that would look like. As soon as I chose the option to save the changes, the unit immediately rebooted.

    Of course I didn't think that was normal, and after it came back up I turned Groups back on, then turned them off again but the reboot didn't happen a second time.

    So my question is - is the TivoHD going to spontaneously reboot like that occasionally, or should I be worried that this happened?
     
  2. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    This most definitely should not happen. But, there may be other things going on, like maybe a software update requiring a reboot. Even so, it should not reboot when the TiVo is in use. If it happens again, I would contact TiVo and ask them.
     
  3. solutionsetc

    solutionsetc Member

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    Apr 2, 2009
    Northern...
    If it happens again I would return it to where you bought it as defective. It should not reboot. I bought two last year and one of them rebooted several times during the first week. All TiVo will do is make you jump through a bunch (usually useless) hoops and finally send you a refurb to replace your brand new out-of-the-box with a problem unit.
     
  4. ZeoTiVo

    ZeoTiVo I can't explain

    25,527
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    Jan 2, 2004
    since you say you just got it working with cable cards then likely the unit was indexing a lot of new or updated guide data and was working hard already when you gave it more to do.

    I would not worry unless you see it happening again.

    in general, when you make changes that effect guide data it is best to let the box be for some hours to let it digest the guide data.
     
  5. scooterboy

    scooterboy Coney Island Small

    29,944
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    Mar 27, 2001
    East...
    I already went through 2 defective refurbs trying to get one that worked. Tivo finally sent me this one - a brand new unit and it worked. No way I'm ever taking another refurb!

    I got it 5 days ago and immediately updated the software and got the guide data current overnight. 2 days ago Comcast sent the cable card a hit and it worked perfectly. 4 days should be enough time to do indexing, shouldn't it?

    After the fiasco with the 2 refurbs, I'm a bit skittish right now. If I have to send this one back too, I might just bag it and keep my Comcast DVR.
     
  6. RoyK

    RoyK New Member

    2,935
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    Oct 22, 2004
    SW VA
    I wouldn't worry either. I'd send the thing back while it's still in warranty. It is NOT normal for a TiVo to spontaneously reboot. On the other hand I had to go through THREE TiVo HDs before I got one that behaved (except for the gray screen issue).
     
  7. steve614

    steve614 what ru lookin at?

    10,722
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    May 1, 2006
    Dallas, TX
    It's not unheard of for a Tivo to spontaniously reboot, but it should be a rare event.
    It happened to me once when I had the original hard drive and I think 3 times since I upgraded to 1 TB. Each time I was doing whatever, adjusting settings or checking signal strength, etc. One even happened while I was using the Netflix app.
    It didn't bother me, I'm used to Windows after all. :)
    How far out is the 30 day full warranty?
     
  8. scooterboy

    scooterboy Coney Island Small

    29,944
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    Mar 27, 2001
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    Shipped on 12/31, arrived 1/8.

    I REALLY don't want to send this one back. It's the first out of 3 that worked!

    Let me ask one more question. The tivo's response is sometimes a bit slow. Such as when I go to the Now Playing screen, it can take up to 5 seconds or so for the list to appear. Is that typical? Maybe I'm just used to the Comcast DVR which responds pretty quickly.
     
  9. ZeoTiVo

    ZeoTiVo I can't explain

    25,527
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    Jan 2, 2004

    5 seconds is not typical at all and speaks to memory issues as the cache of data in memory to make the menu was not seen as sufficient and it had to go and fetch the data from the drive again - likely.
    How many shows in now playing? how many season passes?

    PS - that memory issue could be what caused the reboot. TiVoApp got to a point where it no longer trusted what was in memory - and did the best thing it could of simply starting over from scratch.
     
  10. scooterboy

    scooterboy Coney Island Small

    29,944
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    Mar 27, 2001
    East...
    That could be it. There are only a couple of shows in the Now Playing list.

    I have 30 Season Passes and the Season Pass Manager screen comes up pretty quickly.
     
  11. scooterboy

    scooterboy Coney Island Small

    29,944
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    Mar 27, 2001
    East...
    Ok, I just went into my To Do List for the first time, and it took a REALLY long time to come up. 15 seconds or so. Though after it came up the first time, exiting it and bringing it up again was much quicker.

    Should I be worried?
     
  12. steve614

    steve614 what ru lookin at?

    10,722
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    May 1, 2006
    Dallas, TX
    I wouldn't be. In fact, I wouldn't be surprised if any other menus are slow when you go to them for the first time.
    I consider it the "break in" period.
     
  13. bkdtv

    bkdtv New Member

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    Jan 9, 2003
    DC Metro Area
    As per the stickied FAQ, the TiVo is slower than usual for the first 48-72 hours after the software update, as guide databases are reindexed in the background.
     
  14. scooterboy

    scooterboy Coney Island Small

    29,944
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    Mar 27, 2001
    East...
    It's been almost a week since the software update, but I'll give it some time.

    I know I'm being paranoid, but after spending 2 months trying to get 2 defective refurbs to work I'm a bit hypersensitive.

    Thanks for the reassurances. :)
     
  15. miller890

    miller890 Member

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    Feb 15, 2002
    If the problem is not power related or over-heating I would suspect a hard drive issue. Do Not wait any longer, call Tivo and demand results. Where are you with the 30 day return policy? It's time to stop playing nice.
     
  16. scooterboy

    scooterboy Coney Island Small

    29,944
    24
    Mar 27, 2001
    East...
    Well this Tivo HD is now on the way back to Tivo. It kept rebooting itself occasionally, and never got quicker at displaying the NP list or the To Do list. Sometimes the To Do list never would come up and it would reboot itself.

    The other symptom I saw was in the System Info screen on the third page where it would show the Guide Data Cache fields (last date, status), sometime those fields would be completely blank. That was usually a sign that soon the NP list would take too long to come up and it would reboot.

    Last night I was watching a show, hit the Record button, and the "Please Wait" message came up in the corner and wouldn't go away. From that point the tivo was frozen, other then the live show was still playing. Any remote button would cause a yellow light flash, but no response.

    So that's 2 refurbs and a brand new unit that have all been defective (the two refurbs wouldn't even validate a cable card, and the new unit appears to have a bad drive). The rep that arranged this latest exchange told me that they would send a new unit and NOT a refurb since I was within 30 days. But then he said to only send back the unit and not the remote or cables. I told him I had expected to send it all back because I figured they would send me a new unopened retail unit, and repeated that I definitely did NOT want another refurb. He assured me again that it would be new.

    Has anyone else ever gotten a brand new unit for an exchange but without the cables and remote? If it turns out to be a refurb I'm going to commit homicide over the phone...
     
  17. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    It's your lucky day. You get to keep everything and you will get a complete unit with new cables and remote. Unless something changed, that is how I got an extra remote and cables for my Orig S3's.
     
  18. miller890

    miller890 Member

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    Feb 15, 2002
    You have had too much bad luck. I would make sure you are not using a bad power supply or overloading it causing low voltage...get something new or better yet an APC unit. Make sure your cabinet has plenty of air. Also when you install, keep in mind there is a hard drive spinning...keep movement of a powered up unit to a bare minimum. Good luck with this one.
     
  19. scooterboy

    scooterboy Coney Island Small

    29,944
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    Mar 27, 2001
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    We'll see. I'm still suspicious that it won't be brand new. This adventure has made me a pessimist I'm afraid.

    This was plugged into the same APC UPS as the Comcast DVR and that's been working like a champ for years now. The voltage rating on the UPS should handle both. Cabinet is open in the front and back, and the temp reported by the tivo was a steady 37 degrees C. After wasting a month of time and Comcast visits on each the first two refurbs, you better believe I was careful with the new one.

    Fingers are crossed.

    The next one better be it though. I'm not sure I can keep doing this only to end up disappointed each time.
     
  20. richsadams

    richsadams Active Member

    8,893
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    Jan 4, 2003
    Wow...that is just incredible. Either a terrible run of luck or you're living under power lines...whatever it is, it's got to be frustrating. :mad:

    With regard to the cables, a lot of companies do that. Cable and materials packages that have been opened are almost useless to them. They already have crates of new, well, everything and it's much easier for them to just throw them into a box with a refurb. Now that doesn't ally your concerns about getting a new unit Vs a refurb, but I think you'll probably get a new one. Even if you sent your cables, remote, everything back, they'd just toss them in the trash. Sad but true. They just don't have time to see if the components work or not, to bundle up cables and such so it's cheaper to not even mess with them.

    Anyway, best of luck...fourth time is the charm? :confused: :)
     

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