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Palm Beach County FL Comcast Roamio issues

Discussion in 'TiVo Roamio DVRs' started by huntrdog, Nov 1, 2013.

  1. Dec 16, 2013 #81 of 100
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

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    Nothing is supposed to show up on Channel 01, AFAIK. The interface is strictly through the VOD app; to the user it will appear to be the same sort of mechanism as Netflix or Hulu Plus.
     
  2. Dec 17, 2013 #82 of 100
    Ziggie

    Ziggie TiVo Since 2003

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    Ahh, thanks CC :up:

    I will check and see if I can find the app on my unit.
     
  3. Dec 17, 2013 #83 of 100
    DigitalDawn

    DigitalDawn Member

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    Jupiter, FL
    I really, really, really hope I'm wrong, but this could be a mistake on the TiVo website. And I don't see the Comcast app in the TiVo list.

    From what I've been hearing, Comcast has decided to stop rolling out VOD for TiVo, and will only offer it in the markets it's currently available in.

    I just left a message over in the Comcast forums to see if they know anything about this. Perhaps we need to re-connect to the TiVo servers to download the app?
     
  4. Dec 17, 2013 #84 of 100
    Ziggie

    Ziggie TiVo Since 2003

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    I don't have the app either. But I'm curious as to why Comcast would not provide it to surrounding counties? The TiVo page *does* tell you to force a reboot to see if the app will appear/launch.
     
  5. Dec 17, 2013 #85 of 100
    Ziggie

    Ziggie TiVo Since 2003

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    DD, what forum did you post in? What is the best forum over there for PBC Tivo/Comcast issues?
     
  6. Dec 17, 2013 #86 of 100
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

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    From what I hear, it's not a simple process at the local level. Each head-end of a franchise has to be strongly tied in to the internet. What the head-end sends out, and what frequency it sends it out at, are all determined by what the internet app negotiates. So it really needs to be a franchise by franchise roll-out, which may or may not be stalled now.
     
  7. Dec 17, 2013 #87 of 100
    Ziggie

    Ziggie TiVo Since 2003

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    CC, I wish I knew what you were saying! lol :eek: Unfortunately, I don't understand. I wish I did.
     
  8. Dec 17, 2013 #88 of 100
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

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    In short, your TiVo has to be able to talk to a local piece of cable company hardware over the internet. Setting up that local hardware on the internet is non-trivial and may be impossible for some local setups. Thus Comcast has to roll out the Xfinity On Demand one local piece at a time, normally at the franchise or county level.
     
  9. Dec 17, 2013 #89 of 100
    Ziggie

    Ziggie TiVo Since 2003

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    Thanks CC for taking the time to re-explain it to me :) Palm Beach County is the 2nd largest county in the entire state and Comcast absorbed whatever Adelphia left behind. Wouldn't a cable card "talk" to the same piece of company hardware that the cable box does? They told us to expect VOD in January of 2013 so they're about a year late.
     
  10. Dec 17, 2013 #90 of 100
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

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    Yes, it's the same piece of company hardware, the head-end. A cable company supplied box is able to talk through its cablecard to the head-end to arrange the Xfinity On Demand show, so the communication is happening completely over your coax cable. Unfortunately, the protocol language for talking through the cablecard to the head-end is a proprietary protocol that is dependent on the particular cable company and particular local hardware; there is no way for TiVo to implement it and talk over the coax. So what TiVo and Comcast have done is implement an alternate route over the internet between the TiVo box and the head-end. But now you've got some things coming over the internet and some things coming over the coax, and the Comcast head-end has to merge everything together, which can be difficult.

    In your case, it's likely to be very difficult for Comcast to do. Since the franchise was recently acquired (I think you said), it's not running Comcast's standard hardware and protocol, so there's a whole lot of new local effort that needs to be figured out.
     
  11. Dec 17, 2013 #91 of 100
    Ziggie

    Ziggie TiVo Since 2003

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    Comcast took over Adelphia in this area several years ago. During a service call is when the tech said we were "in line" to get VOD around Jan., 2013.

    Thank you CC for explaining the finer points :)
     
  12. Dec 17, 2013 #92 of 100
    DigitalDawn

    DigitalDawn Member

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    Here's the thread. Comcast wasn't much help, but they did seem to think that PBC has the VOD feature now.

    http://forums.comcast.com/t5/XfinityTV-and-Equipment/Tivo-On-Demand-zip-33458/m-p/1959011#U1959011

    I've been trying to connect to the TiVo servers for the past hour or so, but I've been having network errors when trying to connect. Hopefully they will be back online again later today. Keeping finger crossed.
     
  13. Dec 17, 2013 #93 of 100
    Ziggie

    Ziggie TiVo Since 2003

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    Thanks for the link DD. You're right, not too much help from Comcast.

    I'll keep my fingers crossed the VOD comes up for you too! I rebooted once, but nada.
     
  14. Dec 17, 2013 #94 of 100
    tatergator1

    tatergator1 Active Member

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    The lack of the Comcast VOD app may be related to this thread.

    I briefly followed a link to the Comcast forums from that thread and it suggests contacting the Comcast CableCard hotline may be a good first step since they have a good working knowledge of Comcast systems and Tivo. Good luck!
     
  15. Dec 17, 2013 #95 of 100
    Ziggie

    Ziggie TiVo Since 2003

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    Thanks for the link tater... I just might hold off on the VOD app.
     
  16. Dec 26, 2013 #96 of 100
    nws alpine

    nws alpine New Member

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    My zip code in Boca is still showing not available for VOD.

    We had a major outage the past few days and saw multiple bucket trucks in our community. Our cable was on and off for 2 days and internet was out for 3. After they fixed it I still had to call in to get my internet back. Now getting almost 70down/10up. On the same Blast package before the outage we had the older 25/5 speeds. I wonder if there was an upgrade gone wrong that caused the significant outage.

    Now Netflix snaps into SuperHD in about 2 seconds were it was not always able to go to the highest bit rate at all.
     
  17. Dec 26, 2013 #97 of 100
    grey ghost

    grey ghost Member

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    I don't know if this affected you, but some time ago they doubled the speed for Performance Plus and above packages, HOWEVER, to get that speed you had to restart your modem. Until/unless you did that, you got the same speeds you always did. When I restarted back then, I got similar speed upgrades to you without any more expense.
     
  18. Dec 27, 2013 #98 of 100
    DigitalDawn

    DigitalDawn Member

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    Even though our zip code (here in Jupiter) says we should have VOD, there's still no Xfinity app in either of my TiVo's.
     
  19. Jan 6, 2014 #99 of 100
    DigitalDawn

    DigitalDawn Member

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    This is really strange. I wish Comcast would make up their mind. Now my PBC zip code is showing that VOD is NOT available. Go figure.
     
  20. Jan 9, 2014 #100 of 100
    Ziggie

    Ziggie TiVo Since 2003

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    We're now getting the same message :(
     

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