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Palm Beach County FL Comcast Roamio issues

Discussion in 'TiVo Roamio DVRs' started by huntrdog, Nov 1, 2013.

  1. Nov 16, 2013 #41 of 100
    DigitalDawn

    DigitalDawn Member

    181
    1
    Apr 26, 2009
    Jupiter, FL
    It's in the Cable Card Diag screen in the cable card menu.

    It will start with PKEY
     
  2. Nov 16, 2013 #42 of 100
    SoFlaGuy

    SoFlaGuy New Member

    12
    0
    Oct 11, 2004
    IT WORKS!!!!! Ok, so I had a 2006 version of the firmware, and I had limited my TiVo Roamio to 4 tuners because of the "not authorized" issues. Was really mad about the whole "Summer, October, next year" firmware upgrade dance.

    But, Friday I emailed Comcast at We_Can_Help@cable.comcast.com, gave them my service address and phone number, and told them I needed an upgrade to my TiVo Roamio cable card firmware. Last night, I got a phone call from executive support, who told me she would put in the request. Spent 45 seconds on the phone with her.

    This morning, I had 1.5.3 1101 on my cable card. I had to call to get a signal sent since I was getting no channels,but after that all six tuners work and record with no issues! Hooray!

    Thanks Digital Dawn.

    I am in Palm Beach Gardens.
     
  3. Nov 16, 2013 #43 of 100
    rjd123

    rjd123 New Member

    9
    0
    Dec 1, 2009
    Thanks, DigitalDawn. I'm not seeing anything starting with PKEY there. The first screen has H/W model and Version which says 0012, SL No., Boot time, etc. Then OS Ver. I don't see it on the other screens either.
     
  4. Nov 16, 2013 #44 of 100
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    You can go to the bottom or so of DVR Diagnostics or the CableCard Diagnostics screen under OS ver.
     
  5. Nov 16, 2013 #45 of 100
    rjd123

    rjd123 New Member

    9
    0
    Dec 1, 2009
    It says:
    OS Ver: 01.01.10P3.1
    Build Time: Jun 3 2007, 16:58:34

    Does this mean I need to email Comcast and ask for 1.5.3 1101? Or is that version for a cable card other than the Scientific Atlanta one that I have?

    I appreciate all the help here.
     
  6. Nov 16, 2013 #46 of 100
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    There have been no reports outside of Florida where Comcast will upload a new version. However, this card is so old you may get a newer version if you swap it out.
     
  7. Nov 16, 2013 #47 of 100
    tomhorsley

    tomhorsley Active Member

    1,167
    4
    Jul 22, 2010
    That is the antique version I had until the new stuff appeared magically the other day. Here's what my cable card diag screen now looks like:

    [​IMG]
     
  8. Nov 16, 2013 #48 of 100
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    Hating some folks in Florida right now. :):)
     
  9. Nov 16, 2013 #49 of 100
    tomhorsley

    tomhorsley Active Member

    1,167
    4
    Jul 22, 2010
    That's OK. You'll note the build time is back in June. I'm hating some folks at Comcast who didn't give it to us then. My Premier has been awful close to useless since the first 20.3 update came along just about the same time.
     
  10. Nov 16, 2013 #50 of 100
    rjd123

    rjd123 New Member

    9
    0
    Dec 1, 2009
    Andy, every time I do anything to change equipment Comcast totally messes up my bill. Don't even get me started telling what I went through in September. LOL. Anyway, I will try the upgrade route first before I do a swap. Thank you.
     
  11. Nov 16, 2013 #51 of 100
    rjd123

    rjd123 New Member

    9
    0
    Dec 1, 2009
    Tom, thank you. That's very helpful. I'm going to try writing them and see what happens with trying to get them to upgrade it.
     
  12. Nov 17, 2013 #52 of 100
    DigitalDawn

    DigitalDawn Member

    181
    1
    Apr 26, 2009
    Jupiter, FL
    Glad to hear that it works! Our friends in Frenchman's Reserve have neighbors who got the update as well.

    I also just received the new 20.3.7 TiVo firmware on my XL4, so now we have 10 tuners with DTA.
     
  13. Nov 18, 2013 #53 of 100
    Ziggie

    Ziggie TiVo Since 2003

    2,314
    0
    Jan 20, 2004
    Under a...
    Ours seems to be working now. I am keeping my fingers crossed this is the fix we've been needing! :up:
     
  14. Nov 18, 2013 #54 of 100
    nws alpine

    nws alpine New Member

    46
    0
    Nov 7, 2013
    Now that we are past the firmware issues has anyone heard of a timeframe for Xfinity On Demand support in our area. Down south the Motorola guys have it already.
     
  15. Nov 18, 2013 #55 of 100
    tomhorsley

    tomhorsley Active Member

    1,167
    4
    Jul 22, 2010
  16. Nov 19, 2013 #56 of 100
    DigitalDawn

    DigitalDawn Member

    181
    1
    Apr 26, 2009
    Jupiter, FL
    I wonder how many other areas in Florida have the old firmware? I know there are some places that have 1101.
     
  17. Nov 19, 2013 #57 of 100
    ybtrue

    ybtrue Member

    61
    0
    Jul 20, 2009
    Central Florida
    You guys are causing me to want to go and purchase the Roamio.
     
  18. Nov 19, 2013 #58 of 100
    tomhorsley

    tomhorsley Active Member

    1,167
    4
    Jul 22, 2010
    I just did once I saw my Premier actually work well with the new firmware. I just hope Comcast doesn't decide to reload the old firmware when they see I moved the cable card to a different TiVo :).
     
  19. Nov 19, 2013 #59 of 100
    Ziggie

    Ziggie TiVo Since 2003

    2,314
    0
    Jan 20, 2004
    Under a...
    Can you do that? If I purchased a Roamio, I could essentially just move the card myself? I wouldn't need a Comcast tech out here? :confused:
     
  20. Nov 19, 2013 #60 of 100
    tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    Basically, yes. You would have to call a special number for the Comcast CableCARD hotline to update the pairing to the new Roamio, but self-installs of CableCARDs have been mandated by the FCC for almost 2 years now. Gone are the days of needing a tech for a CableCard install.
     

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