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Our P4 got sick and passed out receiving cable!

Discussion in 'TiVo Help Center' started by igirl, Feb 11, 2013.

  1. igirl

    igirl Tivo and EyeTV User

    Feb 5, 2011
    Sarasota, FL

    This is very strange, but over a period of time our P4 started losing reception on channels - I didn't notice until my husband complained - as he's the one that watches offbeat channels.

    Yesterday it got a lot worse and a tons of channels we're saying "no signal" so we contacted the cable support people.

    Our setup -

    BrightHouse standard cable
    Tuning adapter
    P4 w/cablecard

    We were watching something on our AppleTV via network (not Tivo), then something on YouTube via Tivo - then that video froze. At that point we were not receiving ANY cable channels.

    I reset the Tuning Adapter a couple of times - no help there
    Figuring it was fault with the cable company I went to watch a recorded Tivo show - and nothing would play.
    The Tivo had to be unplugged.

    That cleared it up!

    The advanced level tech from Brighthouse said that Tivos need to be shut down every week or so to clear them out. I don't know about that - but in this case, for whatever reason, ours died a slow temporary death until it was power cycled.

  2. lpwcomp

    lpwcomp Well-Known Member

    May 6, 2002
    Your "advanced level tech" is an idiot or a liar. There is no such requirement.
  3. shamilian

    shamilian Member

    Mar 26, 2003

    I have had multiple occurrences of of this symptom.

    Two of the times it occurred I could not play recorded videos and the SD menu backgrounds were also black. Indicating to me that this time the mpeg decoder or disk playback system had crashed.

    Losing all channels - Tivo Premiere

    This is a random bug that Tivo does not know how to fix yet.

    You can PM tivosupport_kaitlyn to register the bug with tivo.
    (so they don't keep saying that it only occurs for a couple of people)

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