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OTA tuner works -- Cable does not

Discussion in 'TiVo Premiere DVRs' started by videojanitor, Dec 5, 2013.

  1. Dec 5, 2013 #1 of 14
    videojanitor

    videojanitor New Member

    678
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    Dec 21, 2001
    Wondering if anyone has run into this before:

    I bought a Roamio and sold my Premiere to recoup some of the dough. When the buyer received it, he reported this problem:

    >>The channels are listed under the program guide, but all channels are blank but for the message "Searching for a signal on this channel." I have run the complete setup twice and separate channel scans numerous times. I only have the basic analog cable package but do get 6 HD channels through the Clear QAM broadcast. Those channels are there and look good. My old Tivo HD Series 3 displays all channels properly, plus when I connect the cable directly to the TV, all channels are there, so this is not a problem with the signal not being present from the cable provider.<<

    I had only used the Premiere for OTA, so never had occasion to use the cable tuner. Does this sound like the cable tuner is hosed, or could there be some other cause? If his Series 3 works fine with the cable signal, I would think the Premiere would be fine as well.

    Any thoughts appreciated!
     
  2. Dec 5, 2013 #2 of 14
    9300170

    9300170 Member

    191
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    Feb 20, 2003
    Tempe, AZ
  3. Dec 5, 2013 #3 of 14
    videojanitor

    videojanitor New Member

    678
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    Dec 21, 2001
    Hmmm, well, it's not an Elite or XL -- I bought it when they first came out, so it's an early model. how do I determine if it's a plain Premiere, or a "4?" Here's the model number:

    TCD746320
     
  4. Dec 5, 2013 #4 of 14
    unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    That's the first of the Series 4 platform, the Premiere, and as I understand it, should tune analog cable channels just fine as long as there are no cable cards in it.

    Maybe you need to go through the channels part of Guided Setup again.
     
  5. Dec 5, 2013 #5 of 14
    videojanitor

    videojanitor New Member

    678
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    Dec 21, 2001
    The buyer did that while on the phone with TiVo support, but could never get anything other than Clear QAM channels. Seems like the box is hosed -- it's on its way back to me now. No way I can test it once I get it, as I don't have cable.

    New info: The buyer told me that during the setup process, TiVo displayed a message that said something to the effect that it could not display channels, as there were no digital channels in his lineup. Hmmm, I am kind of wondering if a software update removed the ability to tune analog channels??
     
  6. Dec 6, 2013 #6 of 14
    JoeKustra

    JoeKustra Cable only

    5,762
    47
    Dec 7, 2012
    Ashland, PA...
    I'm using that unit. Without a cable card it should tune exactly the same channels as your TV. In what city did the TiVo fail? I would take it to a friend or relative with cable and run a scan.
     
  7. Dec 6, 2013 #7 of 14
    videojanitor

    videojanitor New Member

    678
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    Dec 21, 2001
    The buyer was in the Boynton Beach, FL area -- his provider is Hotwire Communications. He currently has a Series 3 connected to the cable and it tunes the analog channels with no problem.

    I have friends with cable, but everything around here is digital, so I have no way to test it.
     
  8. Dec 6, 2013 #8 of 14
    JoeKustra

    JoeKustra Cable only

    5,762
    47
    Dec 7, 2012
    Ashland, PA...
    I'm digital too, but there are five analog diagnostic channels from 2 to 135 that display color bars like they did before the loss of my analog stations. I have the latest update.
     
  9. Dec 6, 2013 #9 of 14
    videojanitor

    videojanitor New Member

    678
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    Dec 21, 2001
    Well, I guess I'm going to operate under the assumption that there's a problem in the analog tuner section. When I relist it, I'll specify that it does not work with analog cable ...
     
  10. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
  11. flashedbios

    flashedbios New Member

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    Dec 7, 2012
    did you consider the fact that the buyer probably has no technical knowhow whatsoever and probably doesn't know what they are doing?
     
  12. eric102

    eric102 Member

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    Oct 31, 2012
    I have 2 premieres hooked up to both analog cable and OTA and they both tune in all the digital/analog cable channels so I don't think its a Tivo software update issue. I wonder if he accidentally hooked the cable up to the wrong RF input? The OTA RF input is digital only.
     
  13. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    I'm beginning to wonder if aging solder connections on S3 boards are not surviving the shipping process.
     
  14. videojanitor

    videojanitor New Member

    678
    0
    Dec 21, 2001
    He seems knowledgeable. Plus, he went through an hour of diagnostics with TiVo tech support ... they told him it appeared to be broken.
     

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