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"Opt-Out" privacy status eliminates HD menus

Discussion in 'TiVo Premiere DVRs' started by Zooks527, Jun 6, 2012.

  1. Jun 6, 2012 #1 of 24
    Zooks527

    Zooks527 New Member

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    Oct 19, 2010
    Mansfield, MA
    Good day, all.

    Two weeks ago, after the recent software update, I decided to try the HD menus. I looked for the HD menu option on my Premiere and was not able to find it. After a session online with CS, I then spent a further hour or so with a phone rep. Neither was able to figure out why I didn't have HD menus, although we went through various hard and soft reboots, repeated guided setup, disconnected everything but the cable feed / network / HDTV cable, and so on. It got kicked up to another support level, they did a software push or two, and still nothing. Another call to CS said they were still looking into it.

    Last weekend, I had the thought that there may be some inhibition in the menus due to our privacy status of "Opt-Out", so I called CS and had them change my status to "Opt-In". 15 minutes later, the HD menu option appeared.

    Last night, I called and had the status changed back to "Opt-Out". 15 minutes later, the HD menus reset to SD.

    Two comments:
    1 ) It sure seems foolish that the privacy settings would effect this option.
    2 ) It seems stupid that the CS reps don't know that it does.

    FWIW,
    George
     
  2. Jun 6, 2012 #2 of 24
    socrplyr

    socrplyr Active Member

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    1) If true, it probably has to do with the discovery bar at the top, as a few of those items are ads and they are probably collecting information.
    2) Agreed.
     
  3. Jun 6, 2012 #3 of 24
    rainwater

    rainwater Active Member

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    Sep 21, 2004
    No that is not true. The SD UI has ads. The reason is most likely because it stores your season passes and recordings online because the entire TiVo Search is server based and requires that info.
     
  4. Jun 6, 2012 #4 of 24
    cherry ghost

    cherry ghost Active Member

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    Chicago
    I didn't think "opt-out" was an option anymore. My status is "opt-default" and the HD menus work. If I go to use the Season pass manager, I get the "Update your privacy level" page.
     
  5. Jun 6, 2012 #5 of 24
    Zooks527

    Zooks527 New Member

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    Oct 19, 2010
    Mansfield, MA
    "Opt-out" is only available as a phone request through CS.
     
  6. JTG2

    JTG2 New Member

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    Dec 4, 2008
    Zook527,
    Do you still have YouTube in the SDUI? I'm also opt-out, but I could get YouTube from the Showcases menu. With the last update, that was taken away.

    I heard from Margret that she figures opt-outers will never get the HDUI. But it's also rumoured that the SDUI will eventually go away. At that point it seems like they would have to have the option to turn off the discovery bar for opt-outers.
     
  7. rainwater

    rainwater Active Member

    7,057
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    Sep 21, 2004
    If you opt-out, the HDUI will cease to function as Search and creating recordings/season passes relies on it. The discovery bar has little to do with the issue.
     
  8. Zooks527

    Zooks527 New Member

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    Oct 19, 2010
    Mansfield, MA
    Exact same thing here - YouTube went away with the last upgrade. Now, if I want YT, I just switch the input to the feed from the computer and run it that way. Takes less time then trying to navigate the TiVo YT interface.



    Or, you know, adopt a more rational privacy policy for those sections that need to pass data up and down. Or do it local on the unit itself. There's no reason for them to have to pass the data up with ID information for much of those functions, they just prefer to.
     
  9. Worf

    Worf Active Member

    1,990
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    Sep 15, 2000
    There is a rational privacy policy. If you decided to have ultimate privacy (opt-out), TiVo refuses to send ANY information to TiVo Inc. And because of that, features that require it, stop working.

    now, there's probably more to what TiVo's doing in the HDUI when doing the season passes and such because those features work in SDUI just fine. Perhaps there's some crowdsourced features? I know one aspect is the web listing of season passes and todo lists - which requires opting in as TiVo Inc needs that data from TiVo.

    And those features may work for opt-default which is a limited amount of information.

    Not many companies offer 3 different levels of privacy - from absolutely nothing, anonymous data, and everything.
     
  10. Zooks527

    Zooks527 New Member

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    Oct 19, 2010
    Mansfield, MA
    As you note, features that work perfectly fine in the SD menus (or under older versions of the SD menus) stop working under the HD menus based upon privacy preferences. If you feel that's rational, fine. A better word would perhaps be "coercive", but as I saw no benefit to the HD menus (and they seemed to run slower), it's not a problem from my perspective.
     
  11. hillyard

    hillyard Member

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    Nov 1, 2011
    opt out here. no reason that they need personable info to share with "partners". But if you don't they dilute your service without a price drop. Why cant they do it with your sevice number or unit serial number?
     
  12. randyb359

    randyb359 Member

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    Jan 3, 2009
    Shouldn't you actually have to pay more since they receive money by selling your info.
     
  13. hillyard

    hillyard Member

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    Nov 1, 2011
    21.00 a month for tv guide is plenty of money for them. payed 499 for the box and 21.99 for services. No need to sell my info
     
  14. sirfracas

    sirfracas New Member

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    Apr 5, 2006
    Apologies for necroing this thread but this had been my experience as well; HD menus will not work if you are Opt-out.

    After considerable research and a long email conversation with Tivo Customer Service they could not explain why I could not get HD menus on any of my 3 Tivo boxes. They insisted it had nothing to do with my privacy status.

    If you are Opt-Out, HD menus will not work. Tivo needs to update this page:

    http://support.tivo.com/app/answers/detail/a_id/1617

    to save people time and aggravation.
     
  15. toy4x4

    toy4x4 Member

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    Jun 23, 2008
    That's just plain stupid.
     
  16. GoodHomer

    GoodHomer New Member

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    Feb 28, 2014
    I was looking for opt-out info on TiVo and stumbled on this thread. Is this still the case (no HD menu when opting out)?

    I just got a TV Roamio with "Privacy status: Opt-Default" and "Analytics Opt Out: call us at: 1-877-367-8486 (coming soon to tivo.com)." That seems to imply you can't opt out of "Privacy status," (no link provided) but you can opt out of "Analytics." I was wondering if that would affect service like ability to use the HD menu.

    Thanks.
     
  17. sirfracas

    sirfracas New Member

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    Apr 5, 2006
    Yes, Opt-Out still denies you access to HD menus.

    Also, I have discovered that the iPad app will not work either if you are Opt-Out and again, most annoyingly, the Tivo CS reps do not know or acknowledge this and will waste your time trying to troubleshoot your local network when the issue with the app not working is Opt-Out.

    I am also going to go out on a limb and guess that with Comcast On-Demand finally rolls out in Atlanta (Gwinnett) for me, it won't work under Opt-Out.
     
  18. GoodHomer

    GoodHomer New Member

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    Feb 28, 2014
    Thanks for the reply. So, at best, it's incompetence. At worst, some mid-level managers discussed it and decided they liked a subtle way to keep people opted in.
     
  19. Bigg

    Bigg Active Member

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    Oct 30, 2003
    Hartford-...
    They need to train CSRs better to push people back toward the normal settings. I've never even heard of opt-out before. What a stupid idea. Opt-out should be selling the box and using something else if you are a the crazy paranoid type.
     
  20. dianebrat

    dianebrat I refuse to accept your reality TCF Club

    10,127
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    Jul 6, 2002
    boston'ish
    I say neither, I'd say it just shows how integrated the trackable data is that if you want out, they have to gut the system. It makes sense they want it as unpleasant as it is.
     

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