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Old TiVo user considering a return... (TWC / NC)

Discussion in 'TiVo Roamio DVRs' started by Thess, Jan 15, 2014.

  1. snoopdogg1

    snoopdogg1 New Member

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    Sep 24, 2008
    Don't forget that TWC prevents you from downloading or streaming 95% of all shows onto an iPad. I have the Roamio, but I can only download a few shows (major networks like CBS) onto my iPad. Everything else is blocked. You can't transfer non-network shows from your old TiVo onto the Roamio, either. I had hoped for more, but I know it's not TiVo's fault, but TWC's.
     
  2. rainwater

    rainwater Active Member

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    Sep 21, 2004
    Streaming can't be blocked except for outside your home network.
     
  3. snoopdogg1

    snoopdogg1 New Member

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    Sep 24, 2008
    Correct. I meant, I can't download a "protected" show or movie onto my iPad for viewing later. That stinks.

    I CAN stream any show inside my home, but outside my home, I am out of luck streaming 95% of my shows.

     
  4. Thess

    Thess Drive-By Poster

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    Mar 23, 2002
    Durham, NC
    Ok, everything is working now (except G4, which I seem to remember being an issue years ago). In no particular order:

    --The main thing I want to point out in this thread, for posterity's sake, is that even though TWC's checkout process gave the impression that I could fully self-install, it just wasn't true. They still scheduled a truck roll for $25 without telling me. The only reason I knew this is the woman at the local office told me when I picked up my equipment. However, she also told me they would just be working outside and I would not need to be home. This was also not true, even though on the website it showed our appointment window as being 24 HOURS LONG. It was sheer dumb luck that the significant other happened to be working from home that day, because they did indeed want to come inside and try to provision the cablecard and whatever.

    Short version: If you are 100% sure you don't need a truck roll, watch your account carefully, because they will most likely schedule you one and charge you for it no matter what.

    --The install team had never dealt with a TiVo. I came home from work and got on the phone with the cablecard line on while the installers were there.

    --Card wouldn't fully pair. This particular cable outlet did get some clear QAM channels, so everyone wanted to believe it was the TiVo. I told them several times that in my experiments the night before I'd noticed that TV didn't get as many unencrypted channels as the one that was split off the cable modem outlet in another room. We went through the troubleshooting with the cablecard line for a while before they finally went out and checked the line (they'd been procrastinating because apparently my building's box is completely unlabelled, so they had to do process of elimination). Sure enough, the line was filtered. They fixed that, the cablecard started working (well, not fully working--nothing would fully work till the work order was closed). But it locked.

    --Meanwhile the internet got turned off again, as predicted (see earlier post). Balancing was mentioned again. Eventually that was repaired.

    --Eventually work order is closed. I get back on phone with cablecard line (to their credit, I never did get a person who didn't know what they were talking about), we go through the whole provision process again and this time the EMMs start flowing.

    --Eventually our internet speed jumps to 30mb.

    So far I've only had to reboot the TA once, so things are reasonably solid.

    Thoughts:

    -It's strangely comforting that the TiVo UI is basically the same as it was 10 years ago. Weird, but comforting.

    -Sometimes channels don't tune the first time.

    -TiVo's suggestion criteria obviously works differently than it used to. For example, it's recording a bunch of children's programming for me. I don't have kids and I've never watched or thumbs'd any kids shows. What I HAVE done is add SP's for shows such as:

    RuPaul's Drag Race
    Justified
    Being Human

    I'm sort of amused that the above resulted in a bunch of cartoons (and we're not talking Adult Swim) being recorded. Needs some tweaking, I think. Or else it just starts guessing when it has no data at the beginning, which...meh.

    -Watching live tv has more commercials than ever, heh. (Obviously not the TiVo's fault. (or is it?) It's just very glaring when one has been a cord-cutter for a few years.)

    Anyway...it IS possible to get a functional TiVo on TWC in the Carolinas...eventually. Probably want to start off with accepting a truck roll from the get-go.
     
  5. rcoates777

    rcoates777 New Member

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    Jun 28, 2005
    Pinehurst, NC
    Thess -

    Glad you are up & running. My experience in Southern Pines, NC was pretty dreadful. You can look at the thread on Tuning Adapter (TA) reboots if you like:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=491978&highlight=rcoates777

    Do you know if you are getting TA reboots? The diagnostics can tell you the time/date of your last reboot.

    I gave up on the TA and have it set up so that I can plug it in when I want to watch the 2 or 3 channels that currently use SDV.

    You say that sometimes you have a problem tuning an SDV channel but if you channel up/down it'll come in. Has that ever affected your ability to record shows?

    I notice that TWC is doing a major channel # shuffle in the Carolinas. I hope that more channels don't end up on SDV. Of course, no one could tell me. I wonder if TiVo is going to give me a message for each channel that changes its # as that will be MOST of them.

    Good luck!

    Bob
     
  6. flamtap

    flamtap New Member

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    Jan 8, 2008
    Cary, NC
    Hi all,

    I just recently (3 months) switched back to a Tivo Roamio Plus and TWC from Dish Network. I am in southern Cary.

    I have found that every time the Roamio loses power or has to reboot, the Cablecard's "EMMs Processed" is reset to 0. This requires me to call in to the cablecard phone support and have them send EMM's again.

    According to them this is expected behavior and there is no way to automate it. I'm having trouble believing this, especially because the phone line to fix it is not staffed 24 hours a day, and the hold times in the evening have been 30-35 minutes.

    Does anyone else see this behavior, or is there something wrong with my line? If this is not normal, how to I get someone on the phone faster, who actually understands the problem?

    Thanks for any advice or tips.

    flamtap
     
  7. DougJohnson

    DougJohnson Member

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    Dec 11, 2006

    Put the TiVo on a UPS.
    -- Doug
     
  8. tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    A properly paired CableCard should not lose authorization or pairing with a power loss, as long as the card remains in the Tivo. By saying that your EMM's go to zero, does that also mean you've lost ability to view your channels?
     
  9. flamtap

    flamtap New Member

    6
    0
    Jan 8, 2008
    Cary, NC
    Correct, when the EMMs go to zero I am unable to view any channels except for a few, the local networks it seems.

    flamtap
     
  10. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
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    May 14, 2007
    Paradise...
    I have the exact same issue with my cablecard when my TiVo loses power. I seem to still get my channels except I did notice a few tuning issues and a missed recording for my wife. I usually just call the automated line to have it send a signal. When it asks me to describe my issue I say "missing channels" which prompts the system to ask me if I want them to send a reauthorization signal, which of course I do. You shouldn't have to wait on hold for an agent.

    The only thing I can think of is it may be a bad cablecard. I remember TiVo telling me back in Sep that they looked at my logs and suspected that, but I also could tell it wasn't provisioned properly. After I finally got it provisioned it seemed to tune all channels and work well, with the exception of always seeing EMMs go to zero with a power loss or reboot.

    Maybe it also has something to do with the dreaded V53/58 error(s)?
     
  11. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
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    May 14, 2007
    Paradise...
    That'll help with power losses, but won't do anything about unexpected TiVo Roamio reboots, which do happen.
     
  12. flamtap

    flamtap New Member

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    Jan 8, 2008
    Cary, NC

    Which number do you call for the automated line?

    Saturday I was getting the V58 error on almost all channels. We had several quick brownouts on Thursday & Friday due to the snow & ice in the area, but I don't think the box reset. The cablecard still claimed to have 44 EMMs I think.

    I rebooted the box to see if that would fix it and of course the EMMs went to zero.

    I'm only just now getting used to looking at the EMM count before trying anything else, but I've seen the V58 problem several times, and not been sure whether the power went out or not when it started happening.

    flamtap
     
  13. tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    Go to: TiVo Central > Settings & Messages > Account & System Info > DVR Diagnostics.

    Scroll towards the bottom and find your CableCard firmware version and let us know. V53/V58 might be attributed to older firmware.
     
  14. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
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    May 14, 2007
    Paradise...
    I just call my local number and I then get an automated system with various prompts, one of them asking if I'm having trouble with my cable signals. I choose that one, then they ask me to describe the issue and I say "missing channels".
     
  15. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
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    May 14, 2007
    Paradise...
    And the older FW may be what's causing the EMMs to go to zero with power loss.
     
  16. flamtap

    flamtap New Member

    6
    0
    Jan 8, 2008
    Cary, NC
    I will check the version this evening and report back. How can I determine if it's old firmware or not?

    Thanks,

    flamtap
     
  17. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    If its not V 153_1101 it's old. I have 153_0601 which "mostly" works, especially after TiVo had a software update not so long ago.
     
  18. tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    That depends on whether you're using Motorola or Scientific Atlanta/Cisco products.

    Generally, TWC uses Cisco and the most recent firmware is: PKEY1.5.3_F.p.1101

    Versions with 1.5.2.xxx are troublesome for 6 tuners.
     
  19. LoPan12

    LoPan12 New Member

    15
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    Jan 31, 2014
    Huh...I've actually not had that much problem with TWC...I got a bad cable card from the Cary store (she told me when I got it, it was the last, so atleast I didn't have to go back and get told they were out), so had to go to the Raleigh branch on Atlantic Ave and wait 30 min. I was a little annoyed I got a bad card the first time, but hey, it happens. And they had 4 reps working fast at the raleigh store...I had 30 people in front of me. Is that TWC's fault? Maybe, maybe not...but I had candy crush, and they had chairs, so meh.
    I usually get CSRs that know what they're doing, know where to send you, or are nice and help me get my random problems resolved. Maybe I'm just lucky. Last time they sent a truck for a weak signal problem on my new (owned by me) modem, I didn't get charged.
    TWC's environment might be hellacious, but there are lots of CS Reps who can be nice and help you fight your way through it, you just gotta be nice to them. I even got my monthly bill lowered while I was ordering my cablecard and TA...
    As to the power loss, I also lost power briefly during the storm, but didn't see any issues with not getting any channels...didn't check my EMMs since i had no issue, so I don't know what they said, but yeah...

    While I was on the phone with the cablecard guy, I chatted with him a bit while waiting for the card to get authorized. They're apparently all based in Buffalo, NY...and when I asked, he'd said that just within the past year or two, and especially with the release of the Roamio, they've noticed a definite increase in cablecard activations.
    But yeah, your own DVR is the way to go. Did you know that they charge a $0.36 eq rental fee for the remote control for they're set-top box...
     
  20. tafmot

    tafmot New Member

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    Jun 6, 2013
    Interesting, because I bought the motorola sb6141 in black, in Jan 2013 from Best Buy, and it was retail. I bought it in person at a store, it came in a box, with the picture on the box was of the black modem. They had many of them on hand. Pretty sure they weren't stolen.
     

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