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Official Toshiba RS-TX Owners Club

Discussion in 'DVD TiVo Units (Archive)' started by TivoDaddy, Dec 21, 2004.

  1. Nov 5, 2005 #801 of 2051

    DaisyChain New Member

    Sep 26, 2005
    CaccaMucca: Thank you for your reply and the info/feedback. Much appreciated.

    You are correct - I made the transfer using a wireless router. One of the ones recommended by TiVo on their website (btw I tried to get another one for the other TiVo DVR, and can't find them now. It does seem they're doing all they can to stop us from transferring or dubbing anything?).

    The time length isn't so much an issue that I'd want to spend still more money on more equipment (even $10) but thank you for the option. Who knows, I may yet do that. Oh, and the no-sound or low-sound meant on playback (of the transferred show) in my computer. Not of the machinery in use.

    The real issue proved to be that I still can't dub the program! After all that. Not even a screenshot. But as for dvd transfer - there is no way in the TiVo desktop program to allow it.

    I went back to the TiVo website? And guess what - they want you to shell out $50 or $100 more (depending how many bells/whistles you get) to buy a software program that will let you make the dvd on your computer.

    Sheesh, do they get us coming & going or what?! Needless to say, I'm not buying the software program when I've already just bought a brand-new machine supposedly able to do the same thing.

    If they never come out with a patch, I predict class action lawsuit. Disabling everyone's DVR has got to be illegal. Truth in advertising and all that.

    But as for myself, I'll just find another way to make Dvds that doesn't involve TiVo at all - while pushing pins in a tiny effigy of Tubey or whatever its name is. No way to treat customers, TiVo.

    Btw, I am able to make one disc a day in the DVR from prerecorded programs, if I use the unplug-DVR machine-for-at-least-half-an-hour-before-burning option. But no more than once a day.
  2. Nov 5, 2005 #802 of 2051

    baltman New Member

    Jul 26, 2005
    Hello everyone

    I have a RS-TX20 and am trying to network this. I go to settings network and see that the tivo box has an ip address of and I can ping it from my laptop but when I try to connect to the Tivo Service I get a failed to negotiate please try again. I have 3 usb network devices for this all on the tivo tested list and get the same results. Can anyone assist.

  3. Nov 5, 2005 #803 of 2051

    Kracko Member

    May 30, 2004
    Los Angeles
    Do you have any other tivo's on the network? Can they talk to the tivo servers? Do you have a firewall?

    On my firewall I have the following ports open, 2190 and 8101.

    Maybe this link will help: http://customersupport.tivo.com/knowbase/root/public/tv2073.htm
  4. Nov 5, 2005 #804 of 2051

    baltman New Member

    Jul 26, 2005
    Ok This is what I have for equipment.

    (1) Directv D10 Receiver
    (1) Toshiba RS-TX20 Digital Media Server
    (1) USB200M hard wired network
    (1) SMCWBR14-TG 108mbps wireless Broad Band Router

    Directway Internet Satelite Service (DW6000)

    If I use the phone line I can connect to the Tivo Service but when I change to Network I get failed to negotiate.

    I have the basic tivo service not the plus.

    Any help would be great. Thanks
  5. Nov 5, 2005 #805 of 2051

    CaccaMucca New Member

    Jun 1, 2005
    I'm assuming that your computer(s) or laptop(s) that you have on your network is able to surf the internet. If not, you need to address it before moving on.

    There are two options you could have used to program the IP address on your RS-TX20:

    1. Using a default setting - DHCP, this is where your router hands out the IP address dynamically
    2. Using a manual setting - you would have to program the addresses in manually

    If you used option #1, you have a firewall, router and/or a network issue.
    If you used option #2, you don't have the correct default gateway programmed into your Toshiba. Maybe you have a duplicate IP address programmed on another device.

    That is unless you have some other device on your network, let's say an iMac that is handing out IP addresses because you have the DHCP service enabled.

    Your RS-TX20 has or acquired address ending with 106.
    My guess is the router started with 101 and gave out 6 addresses, which means that you have 5 other devices on the network? Are they having issues surfing the internet? Try powering down one device at a time, including the router and RS-TX20 and see if anything changes.

    You may have a latancy issue with your internet satellite connection. Which means your RS-TX20 is looking for a connection response faster than your network can provide and it is timing out. For example, the network can get the connection response in 4 seconds but RS-TX20 is looking for it in 3. There is nothing you can do about this short of hacking the Toshiba and programming it by extending the time out value. If you are able to do that, you and I need to get and make millons fixing everyone's problem and coming up with new programs.

    Let us know what you find.
  6. Nov 5, 2005 #806 of 2051

    CaccaMucca New Member

    Jun 1, 2005

    I don't think TIVO had TivoToGo in mind when they recommended wireless solution for connecting up the boxes. With TivoToGo, everyone should connect their TIVO boxes using a wired network cable into their network. This is my professional opinion as a network engineer.

    I still can't burn even after powering the Toshiba down for more than 8 hours.
    I've stopped burning all together for now. It is a software issue and TIVO must come up with a patch before too long. My DV tapes of my home videos are stacking up because I can't tranfer them onto DVD.
  7. Nov 5, 2005 #807 of 2051

    DaisyChain New Member

    Sep 26, 2005
    So are mine! I have several three-hour NFL games that I was burning for someone - many of them on highest setting! My HD is all but full all the time, and I have what, 140 hours of room built in?? This is ridiculous.

    I likely will not be sending any more shows to the laptop, since I can't burn them from there anyway. I don't want to pay $50 more when I already bought a machine that should dub on its own and it's brand new. If anything TiVo should at LEAST give us that software as a consolation prize. For FREE.

    I mean they messed it up in the first place, right?! sigh.....

    I was able to burn a few discs after powering down unplugged totally etc., for just over half an hour each time. Then plugged it in and it will burn ONE disc only. It doesn't seem to matter if I choose separate shows as long as it is one disc.

    However yesterday I burned part 1 of an NFL game and tried to do part 2 after unplugging and replugging again? And it would not. It failed not long into it. Internal error. I thought maybe it had to be 24 hours apart. Tried again today and the same thing - internal error, failed. Two more coasters! I also would like TiVo to send us all a batch of free DVD-R's to replace all the ones ruined by this machine they've rendered all but useless.

    Seriously - some enterprising lawyer should get on this. And I have not sued anyone before in my life. But this is just w-r-o-n-g.

    If I can't burn any more discs after this I will wonder whether (hey alliteration!) TiVo's 7.2 is like a virus that gets worse as time goes on. Will it eventually stop us from keeping shows more than a day or two, also? Isn't that the test they used a while ago? Why would they do that if they were never going to use it. Well anyway it would not surprise me too much!

    If they come out with 7.2.1 and it fixed all this like new (I just want it like it was prior to 7.2) I will eat a little crow and apologise. But as of now I am still waiting. They also put nothing on their website so they are not exactly owning up to this!
  8. Nov 5, 2005 #808 of 2051

    DaisyChain New Member

    Sep 26, 2005
    PS baltman I had the same problem - my laptop would NOT recognise TiVo at all. Not at all! We had everything set up like we're supposed to and the right part off their website and hubby had adjusted the port on the firewall for our router. Well HIS computer recognised it just fine but mine still would not.

    I did not have a separate firewall so I thought. So I just could not figure out what was wrong! Then something 'told me' to look at Windows Programs and lo and behold it had a Windows Firewall already installed on the machine and it was ON. I had to turn it off and restart and still no TiVo showing... I looked and somehow the firewall was still turned on.

    Well this time I got it to turn off and lo and behold - hello TiVo! So maybe this will help you. See if you have a firewall on your computer you didn't even know about. The router has its own but if you got a computer already loaded up, they may have installed a Windows firewall in there without your even knowing - I have XP.

    Hope this helps.
  9. Nov 6, 2005 #809 of 2051

    TiVoEvan74 Active Member

    Sep 11, 2004
    My RS-TX60 continues to burn DVDs fine (both -R and -RW). I had one Memorex DVD-R that failed, but it hung the machine when I inserted it making me think there was something with it to begin with.

    I know that's no consolation to those who are having problems... but it does mean that the problem isn't universal. Could there be a TX 20 vs. TX 60 difference?
  10. Nov 6, 2005 #810 of 2051

    CaccaMucca New Member

    Jun 1, 2005
    I don't know if TX60s are having problems. I know TX20s and some Pioneer models are affected. My TX20 started out with 1 or 2 coasts, and now everyone of them are. Hope yours are not just starting.
  11. Nov 6, 2005 #811 of 2051
    Runch Machine

    Runch Machine New Member

    Feb 7, 2002
    I'm having trouble with getting the digital optical cable to stay in. Is anyone else here having that problem?
  12. Nov 7, 2005 #812 of 2051

    ber New Member

    Mar 18, 2005
    Well DaisyChain....i hear your pain....my machine seems ok for the moment...after i switched to DVD-RW 2x's but i went thru the same frustration you did...and would love to be reimbursed a carton of DVDs for all those ruined by the upgrade...particularly given that this upgrade did not really benefit any of us...we have a DVR....we don't need TIVOTOGO....not to mention having to power down every nite...to simply burn single discs like you are doing.....i am just thankful for forums like this...so that people don't feel alone in their problems,...otherwise pre-internet...you might simply think it was an isolated problem in your own unit...and not something systemic....with a great number of (but clearly not all) of the units.

    Lets hope the new version comes out ASAP...i wish TIVO would at least post something directly on their cite...acknoweldging that there is an issue and updating us a bit from time to time...on the date....late Oct did not happen obviously...so when!!!
  13. Nov 7, 2005 #813 of 2051

    ZeoTiVo I can't explain

    Jan 2, 2004
    you know if you did not lace everything with TiVo conspiracies, you might get more help on the TiVo forum.
    making DVDs is not an easy thing and it takes a lot of power on the PC. Browse through the TiVoToGo/HME forum on this site. You will find talk of Nero Express that can burn from .tivo files. Did your PC come with Nero ? Also you will find talk of DirectShowDump - this will get you mpeg files from .tivo files and then you can burn it with whatever you have. A little research goes a lot further than a lot of conspiracy theory.
    yes, TiVo is trying to give you and others a bad custome experience, it really fits right into their subscription model where the customer is their real asset. But like isaid above there are ways to burn on the PC without buying naything else and that forum I mentioned is full of threads on how to do it. You will aslo want to lookup codec - it is the codec being used on the PC that is giving you the sound and other playback porblems. Start a thread in the TiVoToGo Forum if you do not find what you need - many will help you there with how to burn on a PC using TiVoToGo without buying anything else.
    DRINK ;)
    again some research and taking advice like using a wired network will get you into DVD making a lot quicker. The wireless adapters will be a problem for a while. The problem with wireless is that the USB drivers for such hardware is very new on linux - which is what TiVo uses. The adapter manufacturers do not make the linux drivers and thus open source or in house development is all that TiVo can do. As you have seen - the open source drivers are only passable and not very good for large chunks of data. I think TiVo is working on releasing its own adapter and thus can concentrate in house work on that one adapter, but even that will be difficult in the short term. Your best bet for TiVoTogo is to use a wired connection, but their is no conspiracy afoot, just an environment of no good drivers available for linux wireless.
    I also am not having burning issues on the hardware I received. It really does suck that an assembly line run seems to be out there that is just not working correctly. Sorry if this has been discussed further up in the thread but have any of you called Toshiba ?

    Has anyone tried calling TiVo CSR and ask get included in the 7.2.1 early rollout to to see if it does fix the problem. You might also try emailing TiVoOpsMgr (look him up in the members list here) as he can give you more detail on what is happening with this bug and if 7.2.1 is meant as the patch, etc..)
  14. Nov 7, 2005 #814 of 2051

    baltman New Member

    Jul 26, 2005
    Thanks for the reply.
    I am not having problems with the other devices on the network. I have my linux webserver on this and no problems getting out or to it. The others are three wireless laptops and 1 desktop and 1 linux server. So it must be the timeout delay. Well I will see if I can change the timeout delay on this . Do you know if I can telnet to this system since I can ping it or do I have to remove the HD and put it in my other pc and then hack from there.

  15. Nov 7, 2005 #815 of 2051

    ashu User title defunct

    Nov 8, 2002
    Darn it Zeo ... if you try to get me drunk on a Monday morning, how am I supposed to concentrate on work?

    I am looking into bringing a lawsuit against you .... ooops ... glug-glug!
  16. Nov 7, 2005 #816 of 2051

    hawks67 New Member

    Oct 30, 2005
    Wow, what a mess! I myself called Toshiba this morning, as so many other forum members have done, to inquire about this infamous fix-it-all 7.2.1 patch. First thing they told me was that TiVo was in charge of rolling out the patch. I was very suspicious of this statement, since I wholeheartedly trust the posters here on this forum infintely more than a first-level CSR from Toshiba, but alas, I did then call TiVo.

    Here is a very close representation of the play-by-play with Tia, the TiVo Level One CSR I got on the phone:

    Me: I really, really, really need to get this 7.2.1 patch
    Tia: Have you been put on the priority list?
    Me: No, but I guess that's what I'm aiming to do here, so yes, please
    Tia: No problem, please give me a minute and I'll take care of that for you
    <couple minutes go by>
    Tia: OK, I have put you as high on the priority list as I possibly could. You should expect to receive this patch within three to six days.
    Me: DAYS???!?!?!? <small whine> :eek:
    Tia: Yes, I'm sorry, there are lots and lots of people on this priority list, but you should get it within about three days.
    Me: OK, well, I guess that'll have to do. Now, this WILL fix everything, won't it?
    Tia: Yes, the 7.2 patch should take care of your concerns
    Me: 7.2? You mean 7.2.1, right?
    Tia: No, this 7.2 patch covers the issues with the 7.1 release.
    Me: I have it on good authority that the patch I'm referring to is 7.2.1 and covers the issues with the 7.2 release.
    Tia: You already have the 7.2 patch? Oh, then you're OK. What problems are you having? :confused:
    Me: <long description of DVD burning problems, random rebooting, etc)
    Tia: Let me transfer you to second level support.
    <several minutes go by with major-league bad hold muzak>
    Isaac: Thanks for holding, can I help you?
    Me: <description of 7.2.1 patch and performance issues>
    Isaac: Yes, we are currently in the process of distributing 7.2.1, and it is our hope that it will address these issues.
    Me: We are having all sorts of problems burning DVDs, and our system reboots randomly from time to time.
    Isaac: Well, the rebooting issue is probably something that is hardware-related, although some customers receiving 7.2.1 may see some improvement in this area. If not, then you will need to have your machine serviced. The DVD burning issue is something that 7.2.1 is intended to address. Please hold a few minutes while I research the issue a little further and get more details about 7.2.1.
    <continued hold muzak, featuring flutes this time>
    Isaac: Yes, I have confirmed that we are attempting to address that DVD burning issue with 7.2.1.
    Me: Terrific, is there any way I can get on the priority list for that, like the other person was going to do for me for 7.2?
    Isaac: No, not yet. It may be another little while, maybe a month or two before that 7.2.1 release will be ready.
    Me: <astonished> But I had been informed that this release was supposed to happen at the end of October! :eek:
    Isaac: Yes, but we decided to hold off a bit. This is going to have to be an entirely new software release.

    So if Isaac is to be believed, and he did sound entirely credible, our burning issues are going to continue through Christmas, most likely. I suppose we should be grateful that this time they're actually going through the proper software testing and analysis portion of development and not just shoving out a patch like they did with 7.2. :thumbsdown:

    But right now I don't exactly feel grateful. :mad:
  17. Nov 7, 2005 #817 of 2051

    Tiresius New Member

    Mar 22, 2004
    Mesa, AZ
    I have a TX 20 and have never had a failure burning DVD's.(knock on wood)

    I sympathaize with those having the problems, but the fact that some units are working leads me to believe that this really is a bug and not some conspiracy by Tivo to screw their customers with DVD burners. That doesn't excuse them for shipping with such a bad bug though - that's just not good service anyway you slice it.

    Since the supposed fix(7.2.1) is complete and currently being rolled out I think the only course of action is to wait for 7.2.1 to hit your machines and see if it's really fixed. It would be nice if Tivo could somehow prioritize the DVD units in the upgrade since some of them really need the bugfix badly.

    Oops, my bad. I just reread some posts and it seems there is now a question as to whether 7.2.1 is even out and that it may be a month away. Anybody actually seen 7.2.1 yet?

    If anybody has seen it, did it fix the problem?
  18. Nov 7, 2005 #818 of 2051

    azitnay Active Member

    Jan 20, 2003
  19. Nov 7, 2005 #819 of 2051

    DarkShadows New Member

    Jul 26, 2005
    Sherman Oaks,CA
    Thanks Drew, I just sent off my request for the new patch.
  20. Nov 7, 2005 #820 of 2051

    ber New Member

    Mar 18, 2005
    YES I second the thanks to DREW!!!! Good job in getting this info to us....lets all keep our fingers crossed....and obviously report back here with results!!!!


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