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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Aug 5, 2007 #1901 of 6277
    CaptDS9E

    CaptDS9E New Member

    24
    0
    Dec 3, 2002
    TWC NY customer here

    Well I have to wait till this coming Thursday for the cable card installation on our 2 HD tivo's. The guy on the phone said Thursday (as in this past one), but he put the appointment for this coming Thursday so now this is a 2 week ordeal to get someone to install the cards. Best yet, we called 3 times on Thursday after no one showed up, and left our name/number for call back which is supposed to keep your spot in line for a rep. Guess when they called back. Two days later at 10 PM at night.
     
  2. Aug 5, 2007 #1902 of 6277
    txagfan

    txagfan New Member

    17
    0
    Jul 30, 2007
    Texas
    Must be a really long line... :eek:
     
  3. Aug 6, 2007 #1903 of 6277
    pmiranda

    pmiranda Member

    670
    1
    Feb 12, 2003
    Austin, TX
    Other folks have talked about what M-cards get you (not much in Austin since S-cards are cheap and there's nothing magic about an M-card that will give TiVo a transmitter). As for SDV, there really aren't that many switched channels yet. There's only one that I actually miss, but if you need the Spanish channels, religious/shopping channels, sports pack, ESPN2HD, nicktoons, A&E in HD, or that HD music channel, you'll be disappointed. The other switched channels are west-coast versions of premium channels, and the digital simulcast of the analog (2-99) channels. You still get the analog channels in analog, which in my experience is just as good as the digital simulcast from a TW DVR if you have good signal strength.
     
  4. Aug 6, 2007 #1904 of 6277
    Tallguy001

    Tallguy001 Member

    74
    0
    Sep 5, 2003
    Milwaukee, WI
    Hi SGlynn,

    I am in Milwaukee (Greendale) and picked up a TivoHD last Saturday (7/28). Cablecard install was scheduled for the following morning. The contractor showed up with 2 cablecards as requested, though he did not know what he was doing. I walked him through the instructions Tivo provided and I handled the remote. All-in-all, things went pretty smoothly with TW. The big problem was severe "macroblocking" on cablecard slot 2, but this turned out to be a Tivo issue (resolved with a software update). I do receive minor pixelation from time to time, but this also appears to be an issue with Tivo (see tivolovers.com blog for more). So, I can honestly say that TW was as easy to work with as I could have hoped.
     
  5. Aug 6, 2007 #1905 of 6277
    angel35

    angel35 New Member

    527
    0
    Nov 5, 2004
    NEW YORK CITY
    Any one IN TWNYC.Know if you can get M- cards??. I jest got a Tivo HD and would like to get a M-card.Let me know
     
  6. Aug 6, 2007 #1906 of 6277
    ChrisFix

    ChrisFix Member

    96
    0
    Jul 31, 2007
    Chapel Hill, NC
    TWC Raleigh-Durham told me they had M-Cards, and then the installation supervisor called the night before the install, to say he doesn't have any. He cancels my installation and the next available install is next Monday (two weeks from my initial call), and the b*****ds at TWC want to charge $42.95 Per Card for installation for the single stream cards.

    They will bring an STB to your house and install it for $18.95. What a bunch of crooks.
     
  7. Aug 6, 2007 #1907 of 6277
    ChrisFix

    ChrisFix Member

    96
    0
    Jul 31, 2007
    Chapel Hill, NC
    I'm also on TWC Raleigh-Durham. Did you get charged $42.95 per card for installation? Looking for ammo to fight them on this.
     
  8. Aug 6, 2007 #1908 of 6277
    xplosivo

    xplosivo New Member

    1
    0
    Jul 24, 2007
    I just got off the phone with TWC-Raleigh and they are complete morons. I spoke with 3 different people, none of whom could tell me anything about cablecards. I finally am able to get to someone that even knows what an M-Card is and am immediately told that they aren't available. Then I am told that there is a $42.95 install charge PER CARD. (however, they were willing to waive one of those charges if I had both cards installed at the same time. Gee, thanks!)

    I want to switch back to Tivo in the worst way, however, I am getting HORRIBLY gun shy about the cablecard thing. I know this is what TWC wants to have happen, but you know, it's working. Can someone in Raleigh tell me it's worth it? Is SDV something I have to worry about? Are their any issues that I need to be aware of beyond the obvious ones? Can you recommend someone at TWC-Raleigh that isn't stupid that I can speak with about this?
     
  9. Aug 6, 2007 #1909 of 6277
    SugarBowl

    SugarBowl Member

    798
    2
    Jan 4, 2007
    Cary, NC
    Might want to ask here: http://www.avsforum.com/avs-vb/showthread.php?t=147473&page=269&pp=30

    I have a series 3, but have not gotten cable cards. I believe there are a few people over there that have cable cards.
     
  10. Aug 6, 2007 #1910 of 6277
    drummsticks

    drummsticks New Member

    2
    0
    May 21, 2007
    Hello, I am also from the Milwaukee area and just got a TivoHD. I called TW asap to schedule the cable card installation. The woman on the phone told me that they do not support Tivo (even after I had pointed her to their website where it says they do). Even after all this discussion she was still going to allow me to schedule an installation for two cable cards in two TVs.

    Did anyone need to tell them the cards were for TVs in order to get the contractor to their house? If so, does it matter what kind of TV you tell them you have? All cable cards should be the same, right?

    Thanks for the help.
     
  11. Aug 6, 2007 #1911 of 6277
    dolfer

    dolfer Miles Standish Proud

    710
    0
    Nov 3, 2000
    Milford,...
    Just got off of the phone with Time Warner Cincinnati technician who told me that M-Cards are only allocated for TW boxes.

    Thus, I will have to use 2 S-Cards.

    Is this legal under FCC rules?
     
  12. Aug 6, 2007 #1912 of 6277
    Tallguy001

    Tallguy001 Member

    74
    0
    Sep 5, 2003
    Milwaukee, WI
    I believe I used the term "device." The cable cards are all the same, so if letting them believe they are for a TV gets them out there, then so be it.
     
  13. Aug 6, 2007 #1913 of 6277
    randymac88

    randymac88 Member

    78
    0
    Feb 29, 2004
    No, they are not available in New York City. They are supplied (and come pre-installed) in the new SA8300HDC boxes, but they are not offered to customers individually for TiVo use.
     
  14. Aug 6, 2007 #1914 of 6277
    ChrisFix

    ChrisFix Member

    96
    0
    Jul 31, 2007
    Chapel Hill, NC

    Also completely frustrated with crappy TWC Raleigh-Durham customer service...I think you will have a very hard time finding someone there who fits your request!! They are making it as painful as possible to get CCs - $42.95 EACH to install is absurd.
     
  15. Aug 6, 2007 #1915 of 6277
    drummsticks

    drummsticks New Member

    2
    0
    May 21, 2007
    Sweet deal, thanks for the help.

    I'll ask when I make the app again, but did you get an M-Card or a did you need two cards?
     
  16. Aug 6, 2007 #1916 of 6277
    jbaum

    jbaum New Member

    52
    0
    Jul 23, 2002
    My existing Series 3 has died, I'm replacing it. Can I swap the cable cards or do I need TWC to come out again?


    Jonathan
     
  17. Aug 6, 2007 #1917 of 6277
    pkscout

    pkscout Active Member

    3,945
    8
    Jan 10, 2003
    Honolulu, HI
    It probably violates the spirit of the regulations while remaining true to the letter. I'd say if they aren't going to charge you any differently for the two cards than one that it doesn't matter. But I'm sure they want to charge you for two installs, two cards, and probably extra outlet fees.

    Nothing to do but complain and watch as the FCC ignores you. They don't care.
     
  18. Aug 6, 2007 #1918 of 6277
    jsmiley125

    jsmiley125 New Member

    16
    0
    Jul 27, 2007
    Columbus, OH
    You should be able to put them in your new TiVo (Slot 1 first, of course) one at a time, and have TWC un-pair and then re-pair them over the phone.

    I would try not to mention to them that you've taken them out of one device and placed them in another; it might confuse them (they're easily confused) and cause them to send a technician out.

    Basically you just want them to un-pair and re-pair both cards, which should not require a technician to come out at all.
     
  19. Aug 6, 2007 #1919 of 6277
    Tallguy001

    Tallguy001 Member

    74
    0
    Sep 5, 2003
    Milwaukee, WI
    The rep I spoke with had no idea what an M-Card was. I figured it was a losing battle to try and explain but you could get someone who does know what it is, so it is definitely worth a shot!
     
  20. Aug 7, 2007 #1920 of 6277
    jsmiley125

    jsmiley125 New Member

    16
    0
    Jul 27, 2007
    Columbus, OH
    I didn't see this issue mentioned in any other threads, so I thought I'd ask about it here...

    OK, so I've had my TiVo HD for one week, three days. I had the pixelation issues with CC2; they MOSTLY went away after the August 1st software update. I still get some pixelation now and then, but I have faith in TiVo...

    But now, something else is bothering me more and more: when my TiVo HD is left untouched for a long time, say about 7 hours or more, my analog channels disappear. They all go black. However, my digital channels are all fine. (Except for the occasional pixelation)

    I've tried changing channels up and down, inputting a different channel number, going to TiVo Central and then back out, checking diagnostics, pulling the cablecards out and then putting them back in... nothing. Only the digital channels show up.

    The one thing that DOES fix the problem is restarting my TiVo. After that, everything is back to normal... until the next time I leave the TiVo alone for more than 7 hours. Poor thing just needs attention.

    This has happend three times. Anyone else seen this? If I could be assured that this was indeed a hardware problem and nothing that another software update could fix then I'm more than happy to go back to Best Buy and return it. But I'd like to know if I'm alone or not.
     

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