TWC NY customer here Well I have to wait till this coming Thursday for the cable card installation on our 2 HD tivo's. The guy on the phone said Thursday (as in this past one), but he put the appointment for this coming Thursday so now this is a 2 week ordeal to get someone to install the cards. Best yet, we called 3 times on Thursday after no one showed up, and left our name/number for call back which is supposed to keep your spot in line for a rep. Guess when they called back. Two days later at 10 PM at night.