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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Jul 2, 2007 #1801 of 6277
    ScratchFury

    ScratchFury New Member

    93
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    Feb 12, 2005
    Until the Series3, CableCARDs were only seen in high end HDTV sets. CableCARDs are used to decrypt digital channels. Until today, July 2nd, cable companies used their own proprietary cable boxes to do the same function. All new boxes from the cable companies will have CableCARDs in them. It's not a new technology really. It was just a technology not used heavily until the Series3 came out, thus the lack of experience with installation by the cable techs.
     
  2. Jul 2, 2007 #1802 of 6277
    jallison86

    jallison86 New Member

    14
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    Mar 7, 2006
    Bringing my story to a close (hopefully). TW came out for the third time today and got both cards working. At least for the moment my S3 is fully operational.

    As others have said, it does seem a bit of luck of the draw. If you happen to get good cards, it works. If you get flaky cards, you're in trouble.
     
  3. Jul 3, 2007 #1803 of 6277
    cab2

    cab2 New Member

    150
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    Sep 17, 2004
    Austin, TX
    so, does anyone think that now that the new FCC mandate is in place, and all new cable boxes will have cable cards...... that the performance, knowledge of techs, functionality of cable cards will get better? Lucky for me, my S3 install was relatively painless and only needed one visit by the cable tech, but that visit was about 3 hours long. I'm crossing my fingers that my cards stay working well, but all these issues being reported make me wonder. My hope is that now that the mandate is in place, the cable companies are going to at least have to learn how to properly install, configure, and use the cable cards? Or am I just dreaming?

    cab
     
  4. Jul 3, 2007 #1804 of 6277
    ScratchFury

    ScratchFury New Member

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    Feb 12, 2005
    cab, I think it well help. The guy that fixed my S3 said he wished they had an S3 in the shop or anything that had a CableCARD so he could test the cards to see if they worked at all. He couldn't even say that the cards worked when he left the office because they are just programmed, not tested.
     
  5. Jul 4, 2007 #1805 of 6277
    Joey Bagadonuts

    Joey Bagadonuts New Member

    375
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    Mar 13, 2006
    Anaheim, CA...
    Interesting article about CableCards I just stumbled across here.

    I am specifically interested in this paragraph: CableCards have been around for a few years now, but so far the cable industry has managed to ignore them to death (as Mike Musgrove reported in this 2005 story). Some HDTVs have included CableCard slots, but buyers have repeatedly told me of problems getting CableCards from their local service providers. For instance, the cable operator won't even tell customers about it, and instead, spends time trying to upsell customers on renting a traditional box, or sends a cable technician to plug in the card who then says he can't get it to work.
    It sure sounds like the author is accusing cable companies of instructing their installers to purposely mislead customers by telling them they can't get the cable cards to work which prompts the obvious question; does he have any solid proof to support such a serious accusation?
     
  6. Jul 5, 2007 #1806 of 6277
    dbhuber

    dbhuber New Member

    2
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    Jul 5, 2007
    This is my first post on this site, but after all the horror stories of cable cards and S3 installation, I wanted to say that I just had a completely pain-free experience with Time Warner in LA.

    They came on Tues, 7/3 (on time, by the way) to install the 2 cable cards in my new S3 plus a standard cable box on another (non-HD) tv. The technician knew what cable cards were, new what Tivo was, knew exactly how to set everything up (he knew the Tivo menus, what info he needed to call in, etc). Both cards worked on the first try. The whole process took a couple hours, maybe 2.5 hrs, but a lot of that included work outside to bring the cable to the house (I was switching from DirecTV).

    I had heard from another friend of mine that Time Warner now has enough experience with Tivo S3 that they seem to have their act together, and my experience makes me think this is absolutely true.
     
  7. Jul 5, 2007 #1807 of 6277
    ZeoTiVo

    ZeoTiVo I can't explain

    25,527
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    Jan 2, 2004
    I had a contratcor come out to do some cable work. He flat out told me that TWC was canning cable cards and going to stop using them..
    I mentioned the FCC rule that actually they would have to start using the cards. He dropped that approach and further discussion showed that he knew all about the FCC rule.
    In short he lied directly to me in my own home to discourage cable card use
    I have a neighbor trying to get a cable card TV going. They have in 5 weeks so far tried one cable card that did not work and are now dithering about signal to the house.

    you tell me if this sounds like misdirection or not.

    PS this was all TWC in my area.
     
  8. Jul 5, 2007 #1808 of 6277
    cokyq

    cokyq New Member

    156
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    Jan 21, 2007
    Dallas/Fort...
    That is good news dbhuber. Glad it worked out so well for you.

    Today ATT just activated my DSL service, and in the next few days will be contacting TWC to cancel my subscription. For now, it will be over the air tv for me!
     
  9. Jul 5, 2007 #1809 of 6277
    Joey Bagadonuts

    Joey Bagadonuts New Member

    375
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    Mar 13, 2006
    Anaheim, CA...
    Just curious if by LA you mean Louisiana or Los Angeles? Thanks.

    Joe
     
  10. Jul 5, 2007 #1810 of 6277
    dbhuber

    dbhuber New Member

    2
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    Jul 5, 2007
    Oops, meant Los Angeles, not Louisiana...
     
  11. Jul 5, 2007 #1811 of 6277
    Joey Bagadonuts

    Joey Bagadonuts New Member

    375
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    Mar 13, 2006
    Anaheim, CA...
    OK, that's actually good news for me. Thanks.
     
  12. Jul 6, 2007 #1812 of 6277
    abredt

    abredt West Valley TW L.A.

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    Nov 4, 2004
    I had a TW tech here today on a signal strength matter and I asked him about the FCC regulation. He said that TW is putting them into all DVR boxes that are being ordered.
     
  13. Jul 7, 2007 #1813 of 6277
    sstewa22

    sstewa22 New Member

    1
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    Aug 6, 2005
    My cable card saga: called TW (Huntington Beach, CA) to get two cable cards for new S3 box, said it would be a 29.95 trip charge and that the S3 was supported. Cable guy gets here and almost goes ballistic when he finds out it's a Tivo. Says the customer service department doesn't know what they are talking about and grumbles about having to do this the whole time he is here. Finally gets 1 of the two cable cards to work. Says I can go to the cable store to get the other one. I go to the cable store and they say the installer is crazy, they don't carry the cc and set me up for another appt. Two guys come out for the second install and get the 2nd cc working. In the meantime, I didn't know about not getting certain channels on the cc, or that mrv and ttg doesn't work. I hope the new interactive cc coming out will do all this? Or, is it something Tivo has to support? It seems I lost a lot of features by switching to the cable cards.

    I haven't seen the bill yet, they said it would be 1.75 per cc when I asked them the first time, but when I went to the office and asked, they said it was going to be 1.75 plus a 2.75 programming fee.

    The whole time this was going on I was being told that cc don't work and I should be getting TW's dvr box.

    Sherril
     
  14. Jul 7, 2007 #1814 of 6277
    cokyq

    cokyq New Member

    156
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    Jan 21, 2007
    Dallas/Fort...
    I called ATT and am having DSL installed at home, so I can call TWC and tell them to keep their cable/internet service. I am going to watch OTA TV for now.
     
  15. Jul 7, 2007 #1815 of 6277
    Joey Bagadonuts

    Joey Bagadonuts New Member

    375
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    Mar 13, 2006
    Anaheim, CA...
    Tell you what, if I were the management team at TiVo, I'd be pissed about stories like this and articles like the one I posted. It seems pretty obvious Time Warner Cable is doing everything within their power to make the installation of CableCards as cumbersome as possible for S3 owners. Also, I can't speak for other TiVo owners but it's stories like Sherril's that are keeping me from purchasing an S3.

    Joey B
    Anaheim CA
     
  16. Jul 8, 2007 #1816 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    My TWC experience has been quite the opposite. They have been very supportive of me with my issues. They loaned me a pair of cablecards for my replacement unit to test it out without disturbing my existing unit. They loaned me another cablecard to put in my TV to see if it exhibited the same behavior. Supervisors have given me their email addresses, the cablecard guru has given me his direct phone number. I couldnt be happier with their support (if only they could help fix the pixelation issues).
     
  17. Jul 8, 2007 #1817 of 6277
    Joey Bagadonuts

    Joey Bagadonuts New Member

    375
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    Mar 13, 2006
    Anaheim, CA...
    Yeah, from the variety of responses in this forum, it sounds like it's just the luck of the draw with regard to what kind of experience one has with the CableCard installation. I can't help but think it's a bit suspicious however, when first a columnist insinuates that TWC purposely has their installers feign problems with a cc install and then we have people here reporting that very same experience (it's difficult to prove the "feigning" part but when something looks and quacks like a duck...). At the very least, given Sherril's post, it's extremely unprofessional for a TWC installer to try and coerce a customer into switching from a TiVo DVR to one of their own.
     
  18. Jul 8, 2007 #1818 of 6277
    pmiranda

    pmiranda New Member

    669
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    Feb 12, 2003
    Austin, TX
    Either lots more people are taking advantage of the new cheap S3 pricing, or put too much faith in the TiVo name, since I've been reading a bunch of posts like this lately from people that haven't read any of the FAQs or much of this particular thread before posting. To their credit, this thread is now over 70 pages so I don't really expect people to read the whole thing, but at this point, I don't really see why people post in this thread complaining about things that have been rehashed over and over. I suppose there's some value in knowing that people are still getting the runaround from TW (and other providers) about CC's, but it's TW that needs to hear these stories so they can educate their CSRs and techs about the reality of cablecards.... they work fine within their limitations once set up, but SDV is pissing people off almost as much as when ignorant CSRs or techs claim CC's don't work on a TiVo, or that not getting channels that should work (not SDV) is NOT normal and requires the cableco to correctly configure and deploy their cablecards.
     
  19. JPALMETTO

    JPALMETTO New Member

    16
    0
    May 18, 2004
    Sumter, SC
    Well, I shoul have known from reading this long thread TW would screw this up.

    Yeah, they showed up on time but installer was a subcontractor that had never installed a CC?WTF?? I had done enough research on here to make some good suggestions (get the headend involved) and the first card installed fairly smoothly. The 2nd card was bad and had to go to office and got their last 2. One of those finally worked with help from the headend. Anyway this took 5 HOURS!

    Problem- None of the music channels come in (301-342). All the rest of the channels seem to be working fine on both cards. When you tune to one of these channels it tunes in for about 2 seconds and then goes to the cable card menu page. The headend said all was correct and I must have a bad box but I think it is something with the headend as they had to work their "voodoo" for the other channels to work. Can Someone please tell me if this has been seen before?
     
  20. Joey Bagadonuts

    Joey Bagadonuts New Member

    375
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    Mar 13, 2006
    Anaheim, CA...
    Just curious JPALMETTO, what area do you live in?
     

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