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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. ScratchFury

    ScratchFury New Member

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    Feb 12, 2005
    CableCARDs only work with the Series3, as there are slots for them. The CableCARDs decode the signal for encrypted and/or digital channels. With the Series2, the cable box does same thing as far as decoding channels which usually run in the 100+ range. The video signal is passed from the cable box to the Tivo Series2 just like if you hooked the cable box to a regular VCR.
     
  2. jallison86

    jallison86 New Member

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    Mar 7, 2006
    Figured I'd post my experiences to this thread, although the saga is still ongoing.

    At first all looked pretty good. After getting my S3 I called TimeWarner and asked for two cable cards. The person on the phone did know what I was talking about. She tried to sell me on TW's DVR, but I told her that I've been a TiVo user for a long time and much prefer it to the TW box. She let it go at that and set me up for an install. The guy showed up with two cable cards, which was promising. It took him a little while to get things going, but he finally got both cards installed and "hit." He told me that it'd take 30-45 minutes to get information downloaded (this is irrelevant, I believe...I think he was talking about TW guide information that would be downloaded to a device like a TV using the cablecards. TiVo doesn't care about that, since it uses its own guide info). At this point he left, even though it appeared to me that card 2 was working and card 1 was not. Sure enough, that was the case.

    I called TW and told them that the install was only 50% successful. The guy told me that he'd contact dispatch and have someone come back out. Of course that didn't happen -- I never heard anything. I called back the next day and set up a new appointment. The next guy just came and left without a cable card. Said that the trouble ticket just said "blank screen," which he obviously took to mean a problem with the signal. Sigh. He was cool enough to talk to dispatch and emphasize that I need a NEW CABLE CARD. So I have a third attempt scheduled.

    While I know that TW has no real motivation to support cable cards, it seems like the cost of all these truck rolls would be enough to get them to do it properly.
     
  3. ScratchFury

    ScratchFury New Member

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    Feb 12, 2005
    jallison86, I know what you mean. I almost feel like I wore out some tires with the truck rolls required to get me going. Hey, what does the CableCARD info screen say? You might have the same problem as I did, and if so, you don't need a new card just someone to hit the card from the head end. I say head end because I don't believe the CSR can send the required number or type of hits to correct this particular problem.
     
  4. jallison86

    jallison86 New Member

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    Mar 7, 2006
    As far as the error, the TiVo just puts up something like "Cable Card 1 is not operating correctly. Error xxx-x" I don't recall what the error number is, but when I read it to the TW support guy he decoded it into a problem with a Sony TV. I don't own a Sony TV, so the usefulness of this error code is questionable. I suspect it's a broken cable card.
     
  5. ScratchFury

    ScratchFury New Member

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    Feb 12, 2005
    Yeah, that sounds like a different problem.
     
  6. jallison86

    jallison86 New Member

    14
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    Mar 7, 2006
    To recap the story so far...
    Monday -- Time Warner tech comes out, installs two cable cards. Tells me it'll take "30-45 minutes for them to download information" and leaves. At the end of the day, one works and one does not.

    Wednesday -- Another tech comes out. His work order says the symptom is "blank screen." He has no cable card. He calls dispatch and arranges for someone to bring a cable card on Thursday.

    Thursday -- Nobody shows up. I call TW and am asked if I rescheduled the appointment. Uh, no. They are not all apologetic about blowing off my appointment. Now I'm scheduled for next Monday. We'll see if someone shows up this time.

    Time Warner customer service ladies and gentlemen. No wonder they're getting sued.
     
  7. ScratchFury

    ScratchFury New Member

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    Feb 12, 2005
    Just remember to get your money. If they don't show up, they owe you.
     
  8. Joey Bagadonuts

    Joey Bagadonuts New Member

    375
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    Mar 13, 2006
    Anaheim, CA...
    Can you elaborate a little bit please? I'm not familiar with this TWC policy.

    Thank you-
    Joe
     
  9. ScratchFury

    ScratchFury New Member

    93
    0
    Feb 12, 2005
  10. Joey Bagadonuts

    Joey Bagadonuts New Member

    375
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    Mar 13, 2006
    Anaheim, CA...
  11. Jul 1, 2007 #1791 of 6277
    capwkidd

    capwkidd New Member

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    Jul 1, 2007
    Ok, in TW area (Thousand Oaks, CA), Tivo 3, 1st CC works fine, always has, 2nd does not, 2nd card worked this morning when 2nd tech was here (1st repair tech, the other one was the install tech), what do I need to do to get this fixed? I have tried putting the cards into the following order in ACSR (ok, I asked the TW agent to do this):
    Card 1: Outlet A
    Card 2: Outlet B

    No change, asked them to INIT (not hit, what is with hits? Lame, I always INIT myself), no change, I did notice the firware versions on the cards are different.. if that makes a difference ... what else do we/I need to do? I have been trying to read this thread, but it's a long one! Thanks for any and all help!
     
  12. Jul 1, 2007 #1792 of 6277
    nharmon91

    nharmon91 New Member

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    Jul 1, 2007
    Well, I also live in Summerville, SC and am calling to schedual to have both cable cards installed, I have never had a good experience from these guys so I am not looking foward to it.
     
  13. Jul 1, 2007 #1793 of 6277
    ScratchFury

    ScratchFury New Member

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    Feb 12, 2005
    capwkidd, do both cards say "CP Auth Received"?

    nharmon91, make sure they pair each card one at a time. Put in the first cable card and WAIT for the black screen with white text to appear. This can take 2 or 3 minutes. THEN have him pair the card. AFTER the card is paired, check channels 102+. 101 is not a good indicator as it is really an analog channel. If that works, THEN put in the second card. I had to fight the guy tooth and nail to pair one at a time.
     
  14. Jul 1, 2007 #1794 of 6277
    capwkidd

    capwkidd New Member

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    Jul 1, 2007
    What are the steps in this pairing process? Oh, and I do not recall ever seeing that "CP Auth Received" message, and I did notice that the two cards have different firmware versions...

    Now, the closest thing I found to "CP Auth Received", is:
    Ecryption:DES
    EnabledByCP:no
    copy protection key:disabled
    But my working card has that same last line, and says the same thing.... the screens are actually different, with different info from the two cards...



     
  15. Jul 1, 2007 #1795 of 6277
    ScratchFury

    ScratchFury New Member

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    Feb 12, 2005
    You should have gotten a sheet with instructions that look like this:
    http://customersupport.tivo.com/Con... HD Instructions for CablecARD Installers.pdf

    The "Auth Status:" should be here:
    Code:
     Messages & Settings ->
      Settings ->
       Remote, CableCARD, & Devices ->
        CableCARD(TM) Decoder ->
         Configure CableCARD # ->
          SA CableCARD CP Screen
    
     
  16. Jul 1, 2007 #1796 of 6277
    capwkidd

    capwkidd New Member

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    Jul 1, 2007
    Neither card has a screen that sasys "auth status:" .... Let me see if I can provide some pics...
     
  17. Jul 1, 2007 #1797 of 6277
    SCSIRAID

    SCSIRAID Active Member

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    Feb 2, 2003
    Vero Beach, FL
    Note that Motorola and Scientific Atlanta cablecards have different screens. I believe CP Auth Received is a SA term. Enabled by CP is the Motorola equivalent.
     
  18. Jul 1, 2007 #1798 of 6277
    capwkidd

    capwkidd New Member

    5
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    Jul 1, 2007
    Ok, now both cards are, well, kind of working, I am not getting all my channels... Hmm... I can record two channels above 400 at 1 time... I'll record a little longer, then reboot... see if I get all my channels then.... what a pain!
     
  19. Jul 2, 2007 #1799 of 6277
    jayladdin

    jayladdin New Member

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    Sep 19, 2004
    Just thought I'd weigh in with my experience which (so far - knock on wood) - has been successful. I'm in Queens (Time Warner NYC) and had my CableCARD installation on Saturday morning. The technician brought three cards with him just in case one didn't work. He followed the TiVo-supplied instructions, although he installed both cards before calling TW to activate them.

    The card in Slot 2 worked fine, but the card in Slot 1 only worked for a few channels. Good thing he had the third card with him. The third card worked fine in Slot 1.

    The technician essentially said that the CableCARDS are iffy in general - sometimes they work, sometimes they don't, sometimes they work and then stop working. Seems like it's luck of the draw.

    So we'll see....
     
  20. Jul 2, 2007 #1800 of 6277
    Joey Bagadonuts

    Joey Bagadonuts New Member

    375
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    Mar 13, 2006
    Anaheim, CA...
    These might be dumb questions (if they are, so be it) but are these CableCards a necessity solely for TiVo S3 owners or are they necessary for all DVRs? Also, is this technology fairly new? From all the problems documented here and the apparent lack of knowledge on the part of the providers and installers, it sounds like it is and there are still some serious bugs that need to be worked out.
     

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