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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Sep 20, 2006 #161 of 6277

    jeffrypennock New Member

    May 18, 2006
    New York
    You don't have it working yet, don't count your chickens. I wish you the best of luck. But as I'm sure you read above, I've had mine for a week and it STILL isn't working yet (due to the crummy instability of the signal that TWC is sending me). Sure, they'll authorize cards for anything I want...doesn't mean it works though. PLEASE let us/me know how this goes for you. I'm curious if this a problem in my apt complex or across TWC's Houston network.
  2. Sep 20, 2006 #162 of 6277
    Gene S

    Gene S New Member

    Feb 10, 2003
    Belleville, IL
    My Cable Card installation was this morning. I was prepared for the worst, but everything turned out fine.
    It took about 50 minutes for him to be done. The longest part was waiting for someone at TWC the answer to phone to do the CC authorizations.

    He had his phone on speaker, so I could hear what was going on. The TWC rep said to be patient, this was the first Tivo they've done. She seemed to be confused because there are 2 different Host-id's for the Tivo. That caused some problems because they had the CC & Host-Id pairings flipflopped at first.

    The installer even had the memo that Tivo sent out on how to do the cc install. Although he didn't follow it. :) I told him to put the cards in, we waited until that grey screen came up with the CC info (took about 5 minutes), and he called in for authorization. Immediately after that, everything was working as it should be.
  3. Sep 20, 2006 #163 of 6277

    Houtech New Member

    Jan 21, 2003
    I'll let you know how it goes for me in NW Houston. Unfortunately, I've gotten a sudden call to go out of town for work...all my waiting for the Tivo to get here is wasted! They'll deliver the box to my wife who will let it sit there until I get back, hopefully by tomorrow some time. I'll try to get the box going then and let you know.
  4. Sep 20, 2006 #164 of 6277

    pmiranda Member

    Feb 12, 2003
    Austin, TX
    Um. I'd rather have the analog channel since it's the unprocessed feed from the network instead of the compressed digital feed that the cableco has mangled to squeeze out some more bits. In fact, I'm pretty sure that when an analog channel also appears within a digital lineup, the box (or cablecard) just translates the channel number and shows you the analog channel. Checking the service menu in my cableco set-top box would confirm this, but noticing that digital-only channels always look worse than analog ones is enough to convince me.

    HD channels are a different beast altogether. They are almost always carried unmolested by the cableco since they've already been compressed by the network so there's little to gain by the cableco recoding them.

    Sorry to hear UniversalHD is switched in your market, but take heart in the fact that all I've ever seen on it is Knight Rider and OLD reruns of Monk and Battlestar Galactica. If you want to see Knight Rider in HD, you've got bigger problems :D

    Too busy to play with an S3 right now but if I get out of jury duty next week maybe I'll have box #4 in Austin. :up:
  5. Sep 20, 2006 #165 of 6277

    Darthnice umop ap!sdn

    Apr 29, 2002
    I called TW in Austin to schedule my CC install (Friday afternoon). The rep on the line read something that popped up on his screen that said "We will be supporting Tivo CableCard installs" when I mentioned what I want it for.

    He did read through the things that wouldn't work, but not to convince me, just reading what the screen prompted him to say.

    When I asked about returning my DVR, he said, "but you won't be able to record anthing anymore...oh, TiVo...sorry, I'm slow."
  6. Sep 20, 2006 #166 of 6277

    freiz New Member

    Sep 18, 2006

    You snooze, you lose. I don't know what number we are at in Austin for S3 installs, but I was connected today at 1:30. I am having some issues with authorization and so I'm missing DSCHD, TNTHD, as well as 1501 (FOX HD) which is just odd. I get all other channels - except for 111 Boomerang and 232 National Geo (as noted by TWC - Austin previously.) 111 shows via Tivo as not available when I switch to it. The others prompt for auth using a cable card screen prompt.

    I will be working through the channels later to verify what I receive and don't receive once they properly authorize my account.

    Overall, pretty painless, but I noted the missing channels during install today and the woman on the other end of the phone with the installer said she would fix it. 5 hours later... still broken. Also, installer had a receipt with $131 COD on it. They didn't make me pay it, but I need to resolve that as well since I was quotes $60.

    And I would except that I have been receiving a fast busy for the 1.5 hours from TWC - Austin support. This has happened before... it's like a bomb goes off and they just shutdown the call center.
  7. Sep 20, 2006 #167 of 6277

    clupher New Member

    Apr 10, 2002
    Another TW Austin question:

    Are you able to get the 1600+ channels? I just got off a chat with a rep, and he said that the TW CCs won't get most of the HD channels (all of the channels from 1600+). Here's the transcript:

    With the cable card it is used to replace the Cable box. But the technology on the cable card isn't near the boxes technology. With the cable card, you will not be able to view the On Screen TV guide(one of the main features of digital cable). Plus you will lose access to most of the HD channels you are paying for.
    Also, you would no longer be able to order the PayperView or Movies on Demand
    So even though you pay a little less ($4.00) you lose alot of the benefits of the Digital Cable
    Why would i loose access to the HD channels?
    Because the Cable Card isn't able to pick up those channels. You still get the Local HD channels. But lose out on the ESPN, HD NET, TNT, etc.....
    Hmm, interesting. When will you have a cable card that will pick them up?
    I am not sure. The overall technology has to be upgraded, and they are just becoming popular. Not just for Time Warner but everywhere else.
    Is it essentially all of the 1600+ channels?
    Your correct, almost all the 1600's
  8. Sep 20, 2006 #168 of 6277

    freiz New Member

    Sep 18, 2006

    Lots of misinformation going around. I can only say this - When I tune my local HDs in the 1500's I get everything except 1501 (FOX). When I tune the free HD channels in the 1600's (Discovery and TNT), I can view the channels for 2-3 seconds and then the cable card throws an authorization error.

    At least DiscoveryHD and TNTHD are on the wire. If they don't give them to you (and me), they are simply withholding the signal which is illegal per the FCC. It's a technological issues for sure - authorization. The signal is there. I can watch and hear it for 2-3 seconds, no problem. On the other hand, I can't see National Geo (232) at all which is purported to be a SDV channel.

    485-5555 has been fast busy for me since 4:00PM so I haven't been able to rememdy my current problem (my cards are both saying Waiting for CP Auth) and I'm missing 111, 1501, 1617, and TNTHD.
  9. Sep 20, 2006 #169 of 6277

    krille New Member

    Nov 24, 2002
    Voodoo, I've got TWC Brooklyn coming to me (allegedly) on Friday. I'll post something to let you know how it all goes, assuming a) the tech actually shows up; and b) my S3 is FINALLY delivered tomorrow as scheduled.
  10. Sep 20, 2006 #170 of 6277

    frieze New Member

    Sep 20, 2006
    Does anyone foresee any problems with my requesting two cablecard installations and not telling the CSR what they were for at all? I managed to get an appointment for tuesday and am tryign to remain sanguine about my chances for at least getting some work time in on that day.
  11. Sep 20, 2006 #171 of 6277

    alee New Member

    Mar 24, 2002
    New York, NY
    I never had to share what device it was going in when I call. However, it appears policies have changed... many people are being asked what device as soon as they request 2 cards.
  12. Sep 20, 2006 #172 of 6277

    BillyT2002 Crush!Kill!Destroy!

    Oct 19, 2002
    Waterville, ME
    Tell them that you need them for two separate high-definition televisions. So what if you're basically lying to them to get what you want? If they get there and still give you a problem when they discover the TIVO series 3, tell them that they can either install them into the S3, or you will personally install the cablecards in the installer's ***. I'm sure they'll see it your way.
  13. Sep 20, 2006 #173 of 6277

    ahaley42 New Member

    Sep 12, 2006
    I am not. :-( I do not think this is correct. They're not SDV channels so why couldn't you get them? I talked to the TWA Technical Operations Supervisor, he came out to my house for my last house call to check out the Tivo. They hadn't seen one yet and had just gotten theirs from Best Buy. He didn't act like it was an issue to get those. He thought it was a cable card channel authorization. I've decided to get my second card working till I tackle that fight next.
  14. Sep 20, 2006 #174 of 6277

    ahaley42 New Member

    Sep 12, 2006
    Well, from what I can tell we're at 4 just on this board. Seems like no one is getting premium content from Time Warner Austin. I should have waited a week but I'm glad I could pave the way. I ended up calling in a favour from the business side and calling the office of the ceo. I was about to go mad. I finally got connected up with the right people to help me but I still don't have my second card working. They seem to be having an issue getting one to bring out to me. I was about to go insane, but I couldn't make myself wait to get it. :)
  15. Sep 20, 2006 #175 of 6277
    Eskimo Pie

    Eskimo Pie New Member

    May 17, 2002
    Buffalo, NY...
    Well, my TW cable card install today did not go well... two techs showed up and they were very friendly and did everything they could, but 2 hours later ended up leaving without getting the cable cards working. They only had 2 cards with them and I think it boiled down to one of the cards being bad but apparently there are NO MORE cable cards available anywhere in the citiy of Buffalo... They said they will call me as soon as a new shipment comes in.

    Basically one of the cards just wouldn't receive ANY channels... we swapped the cards between the slots and they repaired everything over the phone and the problem followed the card to the other slot... They left me the good card but I unplugged it since a single cable card apparently cripples the device and leaves you with just one usable tuner... I'd rather have both tuners available to record OTA HD which I receive a fair amount of... Hopefully once they get new cards in they'll come right out instead of scheduling me for the next appt a week and a half out...

    One really odd thing, when trying to setup the CC's, there were 3 CC menus, "CP something", "Diagnostics", and "host address" or something... going into the diagnostics screen would often cause the menus to wig out and keep refreshing on the screen or changing screens and stuff... it was acting as if there was a stuck button or something... I'd press 'clear' to back out and even exit the cable card setup alltogether and then all of a sudden the screen would flash and I'd be back in the cablecard diagnostic screen again... I'd have to back out of the menu 4 or 5 times before it would calm down sometimes... Anybody else ever have that issue?
  16. Sep 20, 2006 #176 of 6277

    ingenue007 UNLUCKY W/TW AUSTIN

    Aug 22, 2005
    please keep updates coming about tw austin. it's ridiculous you can't get the upper channels. i hate you tw.
  17. Sep 20, 2006 #177 of 6277

    jglide New Member

    Jun 25, 2006
    My cc install went well and everything appears to be up and running. I get every channel that I used to get with the STB from TWKC. The tech was here for 3 hours, but in the end everything is working great. Of course when he first saw the S3 he said the cc's wouldn't work. With a little "encouragement" he got started. So far so good...
  18. Sep 20, 2006 #178 of 6277

    ldc3000 Member

    Jun 24, 2004
    Anyone got an install in Greensboro, NC ?
  19. Sep 20, 2006 #179 of 6277

    zync Long live TiVo

    Feb 21, 2003
    TWC Austin = Cluster F^&#

    And I just found out that my neighborhood is ALSO wired for Cox. I'm trying to figure out if they'll be any better.
  20. Sep 21, 2006 #180 of 6277

    infinitespecter New Member

    Jul 22, 2004
    I just got off the phone with Time Warner in Claremont CA. Actually, might still be Comcast since I called that number. In any case, I had a nice long conversation with the guy on the phone about the intricacies of CableCard. He wasn't very informed and actually had a lot of questions for me about multistream and CC 2.0, which I found to be quite amusing.

    I have one CC in my Sony DVR already and he wasn't sure if they could just transfer that one to the S3, so they are sending two out to be on the safe side. Of course, I wish I had known they couldn't come out for a week before I paid for overnight from Circuit City.

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