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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Jun 5, 2007 #1721 of 6277
    A J Ricaud

    A J Ricaud New Member

    1,143
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    Jun 25, 2002
    Hacienda...
    SDV=Switched Digital Video. Tivo S3s are incompatible with this. A cable co. cable box or DVR will be req'd.
     
  2. Jun 5, 2007 #1722 of 6277
    Langree

    Langree The Gimp

    17,255
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    Apr 29, 2004
    Freezinmyass...
    I'm switching to TW in Houston so I can get HD. (No LoS for DTV dish), I will be using their HD DVR, which box can I expect to see when they get here Saturday?
     
  3. Jun 5, 2007 #1723 of 6277
    LQQK

    LQQK New Member

    21
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    Sep 10, 2002
    Lincoln Ne
    Thank-U

    LQQK
     
  4. Jun 5, 2007 #1724 of 6277
    Interactive

    Interactive New Member

    64
    0
    Jan 16, 2003
    McKinney, TX
    I just ordered my S3 for use on TW in the Dallas area. I called today to schedule a visit to install Cable Cards and the guy said that I could pick them up at the local shop. Based on this thread, I'm wondering if I should have just scheduled a visit....

    Should I try to do this myself first and give it a whirl or am I destined to fail due to these CC issues?
     
  5. Jun 5, 2007 #1725 of 6277
    abredt

    abredt West Valley TW L.A.

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    Nov 4, 2004
    Give it a try. There's a document on TiVo support that tells you what to tell the installer to do. The secret is whether you can get to someone on the phone who can do the authorizing. That varies by area. In my area the tech has to phone the dispatcher. Customer Service Reps can't do it.
    CB
     
  6. Jun 5, 2007 #1726 of 6277
    elenaran

    elenaran New Member

    42
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    Oct 17, 2006
    Interactive - the person you talked to on the phone does NOT know what he's talking about. I just went through a similar situation in Dallas. The person on the phone swore up and down that I would be able to pick up cards at the office (despite what I had read here), and he even gave me a Job # for them to reference at the office when I got there. But wouldn't you know, when I arrived, the ladies at the office said they never do that and in fact do not even have the cards there at the office. There was much confusion on their part because the phone guy had put a "Do not send truck - give Cards at office" note on my account and they couldn't figure out how to clear it in order to order the truck roll.

    Now I've just gotta wait 2 weeks for a tech...
     
  7. Jun 6, 2007 #1727 of 6277
    pmiranda

    pmiranda New Member

    669
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    Feb 12, 2003
    Austin, TX
    Probably a Scientific Atlanta 8300HD, unless they still have some crappy old 8000HD's lying around. Houston is a great place to have an S3, BTW. From what I've heard on the Official TW thread here, they support self-install of Cablecards :)
     
  8. Jun 6, 2007 #1728 of 6277
    Interactive

    Interactive New Member

    64
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    Jan 16, 2003
    McKinney, TX
    This is the exact scenario I was concerned about!! I'm going to head down to the Plano shop today and see what happens. I've got to be down there anyway. But I assume I'll wind up scheduling a visit which will now be 2 days later ....

    Morons...why can't they just get this right?
     
  9. Jun 6, 2007 #1729 of 6277
    Langree

    Langree The Gimp

    17,255
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    Apr 29, 2004
    Freezinmyass...
    An S3 may be in my future, but not til later this year. Comcast is moving in so I may wait to see if their Tivo box comes out.
     
  10. berfy

    berfy New Member

    1,181
    0
    Apr 24, 2005
    Mobile
    After reading so many horror stories in here I felt compelled to share my own experience with a Time Warner technician here in Southern California.

    Today he arrived, stated immediately that he had just done a Tivo install this morning and felt perfectly comfortable doing another one. He stated also that he had done several since becoming a TW technician 6 months ago and all of them were a complete success.

    The people at the TW head end were also perfectly comfortable with sending a hit to my Tivo. The only hiccup I experienced was that the second Cable card didn't want to accept the hit at first but after a few tries it worked perfectly!
    After about fifteen minutes we had both cable cards up and running and the picture on all of my HD channels is stupendous!! As far as I can discern, I am getting all of the channels I'm supposed to be getting on BOTH tuners! Discovery HD Theatre is truly a wonder to behold. What an incredibly crisp and clear image!

    I am very grateful.

    I had steeled myself for abject failure after reading through this entire thread last night and I am just tickled pink that it went so well for me. The additional fact that I paid only $599.00 for my Series 3 with a $200.00 rebate coming to me made it all the more sweet!

    A big thank you to the Tivo Gods and I hope that others are equally blessed!!
     
  11. AgentMunroe

    AgentMunroe New Member

    50
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    Oct 13, 2002
    Yep - the thing you have to realize is that we're the whiners in this thread. If everything went smoothly, we wouldn't have any reason to post. :p

    My install went relatively smoothly (although I basically had to teach them how to install CableCARDs) - it was getting them to actually come out with a CableCARD that was hell. (There was also the missing premiums on one card, but a phone call with a little advice from this thread sorted that out rather quickly.)

    I still do get the occasional odd glitch from time to time - It's not perfect, but it's much, much closer then the TW DVR, which I utterly abhor.
     
  12. Langree

    Langree The Gimp

    17,255
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    Apr 29, 2004
    Freezinmyass...
    Ok, I've had TWHD for 2 full days now, watched a few movies in HD, it looks and sounds incredible.

    The SD picture is much better then I was getting on my DVR40.

    The sound is also better, it seems.

    But the SA DVR, OMG what a piece of crap.

    No Search
    No way to trim the guide to only channels I want to see.
    No way to sort guide by HD content, or list only my favorites.

    I really think that they threw darts at the channel list to place it in the guide.

    I was watching a show 20 minutes delayed and when the recording stopped it kicked me to live TV and lost my place in the show. Really, really weak programming.

    The "season pass" functionality is marginal at best.

    God I hope Comcast strikes a deal with Tivo.
     
  13. Langree

    Langree The Gimp

    17,255
    0
    Apr 29, 2004
    Freezinmyass...
    omg, it just did it again while I was watching the Sopranos.. POS
     
  14. abredt

    abredt West Valley TW L.A.

    158
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    Nov 4, 2004
    How did the Sopranos end? My screen went black just as Meadow was going to enter the restuarant. They after a couple of minutes there was the credits scrolling.

    Was that the way it ended?
     
  15. Langree

    Langree The Gimp

    17,255
    0
    Apr 29, 2004
    Freezinmyass...
  16. snowbunny

    snowbunny New Member

    61
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    Jun 10, 2007
    Austin, TX
    How much is TW charging per month per card? How much did they charge for the install?

    I'll be very seriously peeved if I have to take time off work while they fumble around. We can do Road Runner self-install here in Austin, why not Cable Card? :rolleyes:
     
  17. AgentMunroe

    AgentMunroe New Member

    50
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    Oct 13, 2002
    You might want to call them the day of the appointment to make sure that a) it's still on and b) that they're bringing CableCARDs.

    At least here in Rochester, both me and a friend have called Time Warner specifically to order CableCARDs, only to not have any show up on the work order when they showed. (They do always have the SA DVR with them for some reason...)

    To top it all off, after that first experience I called them to ask to reschedule, and they gave me a time that they didn't even show for. I called them in a huff and they claimed they had no record of the appointment. This really cheesed me off as I had to take a huge chunk of time off from work during a fairly busy work week.

    The third appointment, they did show up, but an hour after the time they gave us (although the guy did call to let us know), and the guys they sent had never touched a TiVo before.
     
  18. elenaran

    elenaran New Member

    42
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    Oct 17, 2006
    Sigh, same thing just happened to me 5 minutes ago...

    My 2-week wait for cablecards continues to get longer and longer.
     
  19. Animgif

    Animgif Stud, Esquire

    5,490
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    Jan 4, 2002
    The City So...
    It seems one of my cable cards has gone bad - or something. It's only getting about 1/10th of the channels. Even a reboot hasn't helped.
     
  20. Langree

    Langree The Gimp

    17,255
    0
    Apr 29, 2004
    Freezinmyass...
    Looks like my stay with TW is a week, on the 19th Comcast officially takes over Houston.
     

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