I've just spent the past week dealing with cable card issues. Apparently tw switched the head end from New York State to Portland ME last Monday. This required a firmware update & a re initialization of the cards. Thankfully the techs came with cable cards, unlike the last 4 times when they didn't arrive with cards. They finally got the CC's working but i still can not get a few channels. I know this doesn't help you all on the left coast but I feel your pain.