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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Arcady

    Arcady Stargate Fan

    3,960
    0
    Oct 14, 2004
    Philadelphia...
    Well, one of my cards decided to stop decoding encrypted channels. I have a guy coming back tomorrow to swap it out...
     
  2. DougJohnson

    DougJohnson Member

    225
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    Dec 11, 2006
    The digital channels are above 115 on the A side of the cable, but not all channels are available digitally. Analog channels like TCM, FX, and the History Channel are not available on the A side of the cable, only the B. The set top box Time Warner supplies connects to both sides and remaps the B channels.

    The S3 TiVo only connects to the A side, so the channels on the B side are not available to it.

    -- Doug
     
  3. cokyq

    cokyq New Member

    156
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    Jan 21, 2007
    Dallas/Fort...
    I did not realize parts of the DFW area are still using A/B. Here in the midcities we do not, neither does Grapevine.
     
  4. Greywacke99

    Greywacke99 New Member

    9
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    Jan 29, 2007
    Fountain...
    Its been reported over on AVS that Los Angeles area TWC subscribers should now be getting ESPN2HD on ch. 425. Have any LA TWC S3 users been able to tune in this channel? All I get is a TWC screen saying that a "Digital Receiver" is required to view this channel along with advertisements for the SA 8300. I don't think it's a SDV issue b/c according to an LA TWC employee that posts on AVS, there are no immediate plans to bring SDV to the area.
     
  5. Fofer

    Fofer XenForo Rocks! TCF Club

    82,152
    313
    Oct 29, 2000
    Thanks for the heads up! L.A. area TWC'er over here. I wasn't aware of this channel. I just tuned in, and it's looking great!

    Also good to hear that the LA TWC employee says there are no immediate SDV plans for this area. That makes me rest easier... at least for now. :)
     
  6. Ian

    Ian TBLBITW

    198
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    Mar 7, 2000
    NYC
    Hi all-

    Just got HD cable and an S3, my setup appointment was yesterday.

    Time Warner cable guy came in the first half of the setup window and knew exactly how to set up the TiVo - says he's done quite a few recently.

    The visit took 1.5 hours because of the time it took for the CC's to update firmware and initialize, but so far, so good!

    -Ian
     
  7. Ian

    Ian TBLBITW

    198
    0
    Mar 7, 2000
    NYC
    Hi again-

    Now that I've just spend tons of cash on an upgraded S3, based on what I've been reading elsewhere on these boards, should I be worried about SDV?

    Or are us NYC Time Warner users safe enough for the time being?

    Any advice would be helpful - thanks!

    -Ian
     
  8. evillines

    evillines New Member

    13
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    Jan 21, 2007
    I am bidding on a series 2 with lifetime and network capabilities. I am going to run the pay channels and HD network channels into my Series 3 and the other non-digital (non cablecard) cable into the TIVO 2 (so I can at least watch Sci-Fi and F/X). Silly to go through so much trouble, but at leat it's a fix until they fix the A/B issue in my area of Dallas, TX. I have read a lot of reviews and people's concerns about TiVo 3 and the cablecard issue. The cablecard issue is obviously an issue much bigger than TiVo called DRM. However, I do agree that I should be able to use tivotogo to move on my own content and pull off the non-digital, non-cablecard content I got OTA. That is indeed a big pain the butt!
     
  9. WebPrincess

    WebPrincess New Member

    2
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    Apr 26, 2007
    DFW
    I recently had this exchange with Time Warner in North Dallas, TX:

    My email to them:
    “I called today to request a cable card for a Tivo Series3 I am planning to buy.
    The associate on the phone says you will not provide those to me because you have a similar product. I thought the FCC required that cable cards
    be available for the Tivo boxes.

    Please explain.”

    Their answer:
    “Thank you for contacting us with your concern. We do apologize for the misunderstanding, however the cable cards are to be provided for use of your digital television. We will not install the cable cards into Tivo services. We do offer a Digital Video Recorder, therefore, not needing a cable card.”

    I sent all this to Tivo in hopes they will get onto Time Warner — but who knows how long that will take. I’ve started to look into FCC filings. But we all know how “fast” the government fixes things.
     
  10. CharlesH

    CharlesH Member

    1,061
    1
    Aug 29, 2002
    Sacramento...
    You can call TiVo customer support and get transferred to the cablecard group, and they will get on the line with you to your TW office and read them the riot act about cablecards
     
  11. stevereis

    stevereis New Member

    161
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    Feb 23, 2006
    DFW
    I have TWC in Dallas and did not have any issues getting CableCards. You might try just requesting 2 cards - say they are for 2 TVs if they ask. I think the installer will do the work once they're at your house.
     
  12. DougJohnson

    DougJohnson Member

    225
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    Dec 11, 2006
    My Dallas S3 is running happily with two cards from TWC. I just called and asked for two cards, without saying what I was putting them in. The installer didn't care.
    -- Doug
     
  13. cdp1276

    cdp1276 New Member

    74
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    Mar 24, 2003
    Fairport, NY
    I don't think you are safe for long and I believe you like myself in upstate NY already has many channels on SDV. Here is a link to our list of channels:

    http://www.timewarnercable.com/rochester/products/cablecard.html
     
  14. mosleyh

    mosleyh New Member

    37
    0
    Mar 28, 2003
    TWC in Charlotte, NC. I have a S3 with 2 cablecards that's been working like a charm for months. Now suddenly (2 nights ago) BOTH cablecards can't acquire any channels. "Cold hits" from TWC and reboots have no effect.

    Anyone got any ideas?
     
  15. cokyq

    cokyq New Member

    156
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    Jan 21, 2007
    Dallas/Fort...
    I am also in the Dallas/fort Worth area serviced by TWC. I had no problems obtaining two CCs for my S3. Though it was not a smooth installation, after two visits and lengthy phone conversations between the tech and their support staff, they finally got it working!
     
  16. jcfed

    jcfed New Member

    10
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    Sep 30, 2005
    hey mosleyh. I'm in CLT also. Same symptoms. Friday evening I noticed that I wasn't getting HBO so I restarted the machine. Big mistake. It came back up and the cards initialized but I get no channels. It sits at the "please wait acquiring channels." Calling TWC there is a message that set-top boxes may be having problems with the time being displayed incorrectly or channels missing. I think this impacts anything that gets "signals" from TWC.

    Talking with tech support is worthless because they send a refresh signal to the cards which it does see (EMM count increases) but I believe the problem is that whatever they have on TWC's side that pushes out the signals is down. As usual the techs at the office suggest rebooting the machine by unplugging it (I humored them) and then they send a refresh signal. Doesn't work. Why they want to send out a truck is beyond me since all the tech will do is call into the office for help. So whatever server in TWC that sends out EMM signals appears to be down. Of course telling that to a tech on the phone is like speaking a foreign language...
     
  17. mosleyh

    mosleyh New Member

    37
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    Mar 28, 2003

    Thanks for that. It's (somewhat) comforting to know that it's not just me. I'm going to take one more shot at tech support this afternoon. If I get any results, I'll post.
     
  18. Iceback

    Iceback New Member

    20
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    Oct 11, 2006
    Charlotte NC
    I live in Charlotte and have experienced the drop of service to the cable cards as well. They are admitting that it is affecting all of their cable card customers, and I was told today it was some sort of software change on their end that may require a change out in cable cards. My Sony XBR2 tv that has a cable card and has lost tuning ability as well. Of course they couldn't get a tech on the phone who knew how to do anything other than re-hit the card, and after consultation with a supervisor, I was told they would have to roll a truck to fix the problem. I was quite upset, as they in essence were telling me that they changed something on their end that screwed up all their cable card customers, and would have to roll a truck to fix all of them. Smart customer service.... not. Let me know if anyone gets a fix over the phone. I am out of town all next week and could not schedule a truck roll until next Sunday. 'Til then, my series 3 that has run flawlessly since October, has been neutered.
     
  19. mosleyh

    mosleyh New Member

    37
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    Mar 28, 2003
    Same here. No joy on the phone support re-try.

    What's amazing to me is that they would knowingly waste the kind of money that they are. It's job security for the techs of course, but really. Giving the phone support folks the right tools, or at least an escalation path to someone who actually knows something would seem to me to be much more cost effective in the long term.

    The phone support folks, besides knowing ZIP about cablecards, don't even have the ability to send a "cold hit"! I asked if they could verify the Host ID and what I presume to be the Data ID for my two cards. Again, no soap.

    Remarkable.
     
  20. jcfed

    jcfed New Member

    10
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    Sep 30, 2005
    yup I just call in every few hours to see if the phone message has changed. I'm assuming that once that message about cable box problems goes away our problem will also be resolved. I do plan on calling tomorrow during regular business hours to see if I can get someone that is more experienced. I think I've accurately determined what the problem is I just don't think any of the front line techs can fix it this appears to be a system problem not an individual issue like they seem to be trained to think.
     

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