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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. pilott

    pilott New Member

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    Jan 17, 2004
    San Jose

    I wish this was the case for me. I only get a handful of the channels below 100 (networks plus 1 or two others). I tried tuning to channels in the 1700s and got no luck there at all. I cant even tune to them using the test channels screen in the cablecard menu.

    I cannot believe that we can't get Food TV or HGTV (among others), even in analog form (without bypassing the Tivo altogether).
     
  2. Merejane

    Merejane New Member

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    Feb 28, 2004
    A follow-up to my earlier post: Installer #4 was the charm. He figured out that the last installer (#3) had swapped the cable cards after calling the numbers in, so that the card that was originally in slot #1 was now in slot #2, and vice versa. I have no idea why Installer #3 did that. He was the one who had also switched the cable from the Cable In jack to the Antenna In jack so that I was getting no channels at all. I think he was basically clueless about the whole thing.

    Anyway, Installer #4 swapped the cards back so that they were in the correct slots, and voila! -- we now get every single channel that we subscribe to. I had just about given up hope, but now . . . I am happy.

    It shouldn't take four tech visits, but I do think it's worth it to persevere until TWC gets it right. So I would say to pilott that you really need to call TWC and tell them you're not getting all your channels, and insist they fix that.
     
  3. Gloftoe

    Gloftoe New Member

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    Jun 14, 2004
    But I don't suppose I could have a setup like I currently have (TW digital cable box connected to a Series 2 Tivo) using a TW HD cable box and a Series 3 Tivo, could I?

    That'd be too easy, and I'm sure it won't work.

    This cablecard issue that Time Warner Austin is shoving down our throats stinks to high heaven.
     
  4. cableguy763

    cableguy763 New Member

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    Oct 29, 2006
    Austin
    What cablecard issue are you referring to? TWC isn't shoving anything down your throat, you have several choices. Is a TWC salesman sitting there holding a gun to your head forcing you to buy an S3?
     
  5. Gloftoe

    Gloftoe New Member

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    Jun 14, 2004
    Maybe I jumped too quickly with my post.

    I would love a Series 3 Tivo, to use with my Time Warner Cable service. But I would also like to receive all the channels that I currently receive, minus the PPV and OnDemand stuff. I've tried to go through everything in this 54 page thread, but I'll admit it was getting kind of late and maybe I mistook some of the postings here.
     
  6. davecramer74

    davecramer74 New Member

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    Mar 17, 2006
    he's in austin, they went to SDV. Cable card users cant get a bunch of channels in that area.
     
  7. Austin_Martin

    Austin_Martin New Member

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    Sep 12, 2006
    There's also an issue in Austin with cablecards that we haven't been able to tune channels 1-99 since the daylight savings change. The channels can be tuned on the equivalent 100-999 channels, but it's very annoying. I wonder if this would have been fixed by now if it were an issue with the time warner boxes....
     
  8. pilott

    pilott New Member

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    Jan 17, 2004
    San Jose
    I had 4 the first time and two the second time (after several channels went bye bye after a month of working fine) along with several hours on the phone. The last guy who showed up (30 minutes past his 5 hour window of course) just gave me the paper of channels I wouldn't be getting (though I did get some on the list) and left without even pretending to troubleshoot the problem.

    I kinda figured I was just going to have to bide my time until there is an alternative to TWC monopoly, however, reading this thread it seems like others are getting the channels that I am missing. So I guess it is back to another 3 hour call to see if I get lucky enough to get connected to someone who knows what is going on.
     
  9. pmiranda

    pmiranda New Member

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    Feb 12, 2003
    Austin, TX
    I haven't had any trouble tuning the lower channels on my S3 here in SW Austin.

    The only channel I'm missing (that I care about) as a result of SDV is SPEED, but it's always been treated as a second-class channel by TW, so I kinda expected to get screwed again over it. That reminds me... I gotta go make sure the cable box I'm being forced to rent to watch it is still tuned to it so I can suck up some SDV bandwidth...
     
  10. jwc_austin

    jwc_austin New Member

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    Apr 12, 2007
    Being a devoted Austin TiVo Series 2 owner with a new HDTV, I've been following this thread closely.

    I got the TV a month ago and decided to give TWC a chance with their box before making any decisions about upgrading to Series 3. Initially, I couldn't get an HD-DVR from them because they were out of stock. My wife asked to get on a waiting list and the woman behind the counter wrote her name down on a post-it. We did get the regular HD STB though so at least we could watch some additional HD content other than OTA. We continued to use the S2 with it, and switched sources on the TV between TiVo and the TW STB whenever we wanted to watch HD. No time-shifting HD though.

    Skip ahead four weeks, we call and find out they have HD DVRs in stock. So last night I hooked it up. First off, being used to the TiVo interface, I could tell after a couple of hours that I was going to hate the HD DVR. I'll skip the details, and just say I rely heavily on some functions that I assumed would be available on the TW DVR but aren't.

    I'm not going to get a TiVo S3 until the SDV issue clears up, so here's my question (finally):

    Would it be possible to use the S2 to record with and control the channel switching of the TW HD DVR, and use the TW box only for recording HD programs? I'm going to try it tonight so I'll find out eventually, but I'm concerned about the mess that could arise if the DVR starts changing channels on its own or records two programs at once, etc. I never use on demand or PPV so I could care less about that. I just want to feel confident that everything will be recorded. What are the downsides of this set up, if it even works?

    I realize it will be remote control hell, switching channels with the TiVo remote and the cable remote, and switching source back and forth with the TV remote.

    Ugh. Can't everyone just get along?

    Wish for TWC: Please improve your DVR interface! Please!!! I'm trying hard to give you a chance.

    Wish for TiVo: Please tell me that you have a plan to resolve the SDV issue in a new product that I can buy soon. I'm trying hard to continue supporting you!
     
  11. pmiranda

    pmiranda New Member

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    Feb 12, 2003
    Austin, TX
    This will get you SD recordings of those programs on the S2, but the HD-DVR would not record those programs. You would run into a problem if the HD-DVR was recording two programs at the same time the S2 wanted to record a third. A dialog would pop up on the HD-DVR telling you about it, but you likely wouldn't be around to resolve the conflict.
    For this reason I still have a plain HD set-top that my old TiVo controls.
     
  12. Josh Willis

    Josh Willis New Member

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    Jan 24, 2004
    Austin, TX
    Well here goes nothing. I was a long time Tivo user up until the point that I moved to Austin 2 years ago. Since Tivo didn't have an HD option at the time I went with Time Warner's DVR and have really missed my Tivo ever since. Well I just moved to a new place here in Austin so I took Tivo up on the $499 Series 3 offer and it should be here this afternoon.

    So Friday I called TW to request 2 cable cards when the tech comes out to turn on the cable at my new location. They asked what they were going into and I told them. I then got the standard response that they do not allow their cable cards to be installed into anything that isn't a TV. So after hanging up and calling back 3 times I finally got a CSR that didn't ask what they were going into, and the tech is supposed to be out on Wednesday morning. So, my question is what are the odds the tech is going to install the cable cards in my Tivo when he finds out what they are for. I know there are plenty of Series 3 owners with TW in Austin, but after all the resistance I received from the local CSR's I just wonder how much of a headache this is going to be.

    Cableguy763: any recs on how to make this go smoothly?
     
  13. pmiranda

    pmiranda New Member

    669
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    Feb 12, 2003
    Austin, TX
    That's a load of BS and everyone here knows it. I was lucky that the CSR I happened to talk to knew what a S3 was and was actually enthusiastic about it. Unless CableGuy pulls some strings for you, you'll probably get a contract installer, not a tech, and they might not have a clue what they're doing. As long as they leave you two cablecards that happen to work, you will normally be able to get everything going over the phone if they give up and go home. Make sure the back of your S3 is easily accessible until all your channels have been working for a few days.
     
  14. Austin_Martin

    Austin_Martin New Member

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    Sep 12, 2006
    You're lucky. I have no idea what channels I can receive anymore. There are a few that tune in the 1-99 range. I seem to have hundreds of channels, but when I try to tune anything in, I either get a "not suscribed to this channel" , or even worse, just blank screens.

    I soo wish we had some competition in the cable industry here.

    Can you imagine the outrage if regular time warner customers couldn't receive most channels? But when I phone, they say it will be fixed soon, don't worry. They've been saying that for over a month now.
     
  15. 2farrell

    2farrell New Member

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    Jul 11, 2002
    Willow...
    You and millions of other people.
    Other than a few lucky Cities, for most folks there is no such thing as competition on Cable. You can choose Satellite, but then your shiny new S3 won't work with that.
     
  16. Justin Thyme

    Justin Thyme Contra sceleris

    3,306
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    Mar 29, 2005
    How very odd. My TWC installer had the same difficulty. When he showed up, I had the S3 all ready at the screen ready to insert the first card and he decided that the 95% signal was not good enough so he fiddled with resplicing the connector.

    What I did not see until after he left in frustration that he too plugged the cable into the antenna connector.
     
  17. mbarcus

    mbarcus New Member

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    Sep 12, 2006
    For those of you in the Cincinnati market.....TWC added Universal HD (channel 972) a couple of weeks ago just in time to cover the Masters in HD. Of course, Tivo didn't know this and I have been working with their lineup change department for nearly two weeks now to get them to add it. Well, finally last night I got a message from my S3 that a lineup change has occurred....and it was UHD on channel 972. A little too late to watch the Masters, but hopefully there will be some decent content on there.

    Did anyone else in Cincy have this issue?
     
  18. rdrrepair

    rdrrepair You can call me Bill

    700
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    Nov 24, 2006
    845 New York
    Has anyone in the NY area gotten a PPV Channel on their S3 via a website? I keep reading that "All I did was go onto the website and order it up" but I have yet to see a TW Website with a PPV interface.

    Please point me (links please) to a TW (In any part of the country) website that allows you to order PPV via the website or phone call.

    I did use the search feature. I also called TW and was told it couldn't be done. If this is the case, why do we keep hearing that "All I did was..."?
     
  19. Fofer

    Fofer XenForo Rocks! TCF Club

    82,149
    310
    Oct 29, 2000
    I called TWC and the CSR told me I could order a PPV show over the phone (just not anything from the "inDemand" channels.) A standard PPV order over the phone would be fine, he said, and then I could just set the TiVo to record from the Guide Data.

    I still haven't found a movie or event worth trying that with, though.
     
  20. Roderigo

    Roderigo New Member

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    Mar 11, 2002
    Brookdale, CA
    You also have to be careful about copy protection with PPV channels. This is one place where it's legal for the cable company to use Copy Never (so you have to watch it within 90 minutes of being recorded)
     

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