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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Sep 19, 2006 #141 of 6277
    LostInAustin

    LostInAustin New Member

    16
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    Sep 15, 2006
    Austin, TX
    Just an update for the Austin guys. I was able to tune in CNN, HGTV, National Geographic just fine, so I'm not sure where the SDV info is coming from. I'm guessing these channels are not SDV today, but that doesn't mean they won't be tomorrow.

    ahaley42, I initially could not receive any of the channels in the HD package on one of my tuners. When I called TWC, the CSR said the system hadn't been updated to show that I had paid for the HD package service yet, so she said she "marked it as paid" and the channels instantly showed up on my end. I wish I had a better technical explanation of what she did. Not sure if that helps you with your premium channels, but in my case, it was more of an administrative problem than a technical problem with the cable card.
     
  2. Sep 19, 2006 #142 of 6277
    Bill@LakeGeorge

    Bill@LakeGeorge New Member

    19
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    Nov 1, 2004
    Bolton...
    My CC's $1.75 each/month no install fee CSR said they had to install for free.
     
  3. Sep 19, 2006 #143 of 6277
    capngrouch

    capngrouch New Member

    5
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    Sep 15, 2006
    TexasGrillChef, are you having problems with premium channels? I am not able to get HBO, Showtime and ESPNHD at all, I get a black screen. All the local channels are working properly.

    I called TW about the issue and verify they have the cards activated on my account, on there end all is ok. Maybe waiting the 5 days until TIVO catches up with the lineup change.




     
  4. Sep 19, 2006 #144 of 6277
    Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

    38,418
    165
    Oct 17, 2000
    Minneapolis
    My (Minneapolis) cable guys were just here, and while it took a while (they had never done a TiVo before, and were unsure of themselves), in the end everything seems to be working perfectly.
     
  5. Sep 19, 2006 #145 of 6277
    damonnoah

    damonnoah New Member

    10
    0
    Aug 19, 2003
    Time Warner - Houston, Texas

    Went by Time Warner yesterday morning and asked for two cards. No questions, no explanations. They gave me two cards, scanned them and charged me $1.75 per card per month.

    They included a piece of paper on "how to" install the cards and gave me a local number to call during the hours of 8 and 5 pm. I installed the cards at 10:30 pm, called time warner and was transfered to Tier 3 support. Great support and great assistance. I'm still in disbelief about how helpful they were. We had problems installing the cards and getting them to work and the tech actually went onto some tivo forums and looked up some specific information to get them working.

    I did have a problem with a blue screen "please wait acquring channel information" which lasted forever and we though teh cards were bad. With a little playing around and some luck they started working.
     
  6. Sep 19, 2006 #146 of 6277
    l_emmerdeur

    l_emmerdeur New Member

    41
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    Jun 13, 2005
    NYC
    Follow-up on NYC:

    I called again today to confirm that I could pick up the 2 Cablecards myself. of course, the very helpful gentleman actually DID check with others, identified the S3 as eligible for Cablecards (and double-checked the model numbers accepted with me) and confirmed that I did in fact need an installer to come to my house with the Cablecards. This only means that the previous CSR I spoke to was too busy doing her nails to bother to check on this matter for me, and she will be reported.

    Earliest available date was October 4th, 7th for a Saturday.
     
  7. Sep 19, 2006 #147 of 6277
    VoodooNYC

    VoodooNYC New Member

    68
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    Sep 14, 2006
    Brooklyn, NY
    I have TWC in Brooklyn coming this Saturday to install CC and am dreading it. Everytime I deal with these guys it's a nightmare. Originally when I switched from DirectTV back to cable it took them SEVEN visits to get it hooked up. One time they showed up at 5:55pm for a 2 - 6 appointment and said it was getting too dark to work. Unbelievable. I have no reason to believe that this Saturday will be any different. I hate being at the mercy of these guys.
     
  8. Sep 19, 2006 #148 of 6277
    alee

    alee New Member

    122
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    Mar 24, 2002
    New York, NY
    TWCNYC is due here (Tribeca) sometime between 2-6pm. Spoke with the doorman a little bit ago and made sure that there was no question I'm home.

    Let's see how the install goes.
     
  9. Sep 19, 2006 #149 of 6277
    VoodooNYC

    VoodooNYC New Member

    68
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    Sep 14, 2006
    Brooklyn, NY
    Please do post back with your experience so the rest of us can be prepared. Good luck!!
     
  10. Sep 19, 2006 #150 of 6277
    alee

    alee New Member

    122
    0
    Mar 24, 2002
    New York, NY
    TWCNYC stopped by and completed my cable card install!

    Franklin (#262), the technician, walked in, noticed the S3 box and remarked that he's already done one and this should be a piece of cake. First thing he did was check the signal in all my rooms and at the cable modem, and replaced ALL my splitters (including the one in the wall that divided the signal between living room and bedroom). Then he replaced all my coax cable with thicker cables. He remarked on how a bad signal will cause all sorts of weird cable card issues and that things were not optimal in my apt the way it was.

    He did his readings once again, seemed satisfied and pulled out 2 SA cards.

    He then proceeded to do cable card 1 (took about 2 min for the host id info to show up), and then cable card 2 (another 2 minutes of waiting). Called into home base on his Nextel, which confirmed that he had inserted 2 cards and read back the last 2 letters of the card IDs for each card. He read off the Host IDs and that was it.

    Both cards were activated in about 5 min, after which we checked all channels all the way up to the HD range (700 range on TWCNYC).

    Signal strength was about 97 or 98 on the HD range.

    I thanked him for his time, and for the pleasant installation experience. This guy was a real pro... knew exactly what to look for.
     
  11. Sep 19, 2006 #151 of 6277
    VoodooNYC

    VoodooNYC New Member

    68
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    Sep 14, 2006
    Brooklyn, NY
    That's amazing. I can only hope mine goes as well this Saturday. Thanks for the report.
     
  12. Sep 19, 2006 #152 of 6277
    SoBayJake

    SoBayJake New Member

    407
    0
    Feb 6, 2002
    Los Angeles, CA
    My installer was at my place this morning, mine being the first TiVo S3 he'd done. He tried to explain what I would lose w/ cable cards, but I cut him off.

    He was also worried to install in anything other than a TV, but I walked him thru it. We did both at once, well, one, then the other, then he called them in. After he did #1, it worked, stopped working, then came back just fine. Same for #2.

    Luckily, he grabbed a couple cable cards on his way out this morning, as the work order made no mention of two cable card installs! Grrrr.

    Now, I just can't get my S3 to connect to the TiVo service! :-( Its been flaky. It sets the time, then just hangs on "Getting account status." I'll try more tonight, and might have to call customer support.
     
  13. Sep 19, 2006 #153 of 6277
    alee

    alee New Member

    122
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    Mar 24, 2002
    New York, NY
    My S3 has a lot of weird network connectivity issues... it seems to only work with my spare Linksys router. It won't run on the Cisco PIX (the other TiVos in my apt work fine with it). I can't complete guided setup without putting the TiVo on the Linksys.
     
  14. Sep 19, 2006 #154 of 6277
    SoBayJake

    SoBayJake New Member

    407
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    Feb 6, 2002
    Los Angeles, CA
    I'll try that too...will also try a direct connection.

    I'm using an Airport Extreme Base Station right now...do you have to swap your's out, or do you just out your linksys router in the middle?
     
  15. Sep 19, 2006 #155 of 6277
    alee

    alee New Member

    122
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    Mar 24, 2002
    New York, NY
    I swapped it out while I'm experimenting. I figure I'll try putting it in the middle next. Be sure to turn off your cable modem and start it back up when you replace routers.
     
  16. Sep 19, 2006 #156 of 6277
    TexasGrillChef

    TexasGrillChef New Member

    1,792
    0
    Sep 15, 2006
    capngrouch,

    Are you "the Colony" too?

    I do not subscibe to showtime so can't answer that. I can't get the HD 700 channels or HBO HD.

    Im missing some other channels that my cable card TV's get (I have 3 tv's that use cable cards"

    So I dont' know if its the "TIVO" or what. It might be the fact that TIVO hasn't updated the channell Lineup. We will see.

    Let me know how things work out of you when TIVO finaly updates their lineup for our area.

    TexasGrillChef
     
  17. Sep 19, 2006 #157 of 6277
    bradolson

    bradolson New Member

    16
    0
    Mar 14, 2006
    My TW experience:

    - called yesterday, was told I could come by the service center today and pick up the two cards "they'll be waiting for you"
    - went this morning, was told "we can't do that", "we don't have those here" and that the guy I talked to had no idea what they were talking about
    - had to schedule an appointment for next week Wednesday

    And of course they had no idea how these could possibly be used with a TiVo, said something to the effect of "they probably aren't going to work, but we'll send someone out anyway"

    ugh. just when i thought this would be a quick one-day thing. typical TW :(
     
  18. Sep 20, 2006 #158 of 6277
    flackman

    flackman New Member

    3
    0
    Feb 28, 2006
    I almost hate to post this, but I'm so ecstatic I have to share. Some backstory:

    I am from Minneapolis, I have two cablecards for a 32" and 40" XBR sony LCDs I own. When I got the 32 (for the bedroom), I tried to get the 40"'s cablecard to work in the 32". No go. They had to send out a truck monkey with a new card. Since both my girl and I work full time, this is quite an inconvenience.

    Oh, and I have ADHD. Bad. I hate the medication, so I don't take it.

    Back to the story. I receive the s3 tivo today. I know it is there because my girl ICQs me to tell me it arrived when she was home from work. Also, I've been insanely checking ups.something.

    The UPS delivery person has a habit of placing every box we receive under our dirty, dirty welcome mat. This is the kind of welcome mat that came with the house. We don't want it, it's just there. We certainly don't expect it to hide any packages.

    Perhaps Tivo Series 3 has a history of blowing away. Placing a box that happens to be larger than said welcome mat seems unnecessary, but I am not a UPS agent. I am far from an expert in the delivery service industry.

    We quickly get past this, considering we know Tivo Series 3 is just a few quick key-strokes away.

    I have a feeling I have never felt before in my life. It is mostly excitement, but overcome by dread. When I ordered it, I knew I needed cablecards. When I first heard about it last year, I knew I needed cablecards. I know I have two cablecards already. Of course, I still feel helpless.

    I unpack, extract approximately twenty thousand cables from my old setup (s2+cablebox), attempt to get some sort of use out of it with no cablecards because I know trying to get cablecards for this thing is going to be the worst experience of my week. And I've had a very tough week.

    I have 10 channel 0's and about 200 channels that tune to my favorite color and sound: black, and silent.

    I have a few glasses of wine. I grab my nintendo DS, my macbook pro and settle in. The journey has begun.

    I find the phone, only to realize I have no water. What if, in the middle of the 7th transfer, I need to get water and have none? I make preparations. The average human can live three days without hydration. This worries me.

    I start to wonder if I should first grab some bread or cereal. Even though I'm on a cordless phone that I've modified to reach to the creek nearby (approximately 1.5 blocks), I start to worry much worse. Will this support call take more than 21 days?

    I gamble. I'm all in. I'm going to get these two cablecards transferred to my tivo if I have to starve to death.

    I call support. 612-522-2000. That number has been committed to memory since I had King Videocable (and whatever was before that... northwest cable?). I start to put in my number. My VOIP provider failed me! I forgot to switch the dtmf encoding in my asterisk configuration when I switched... WHO WILL I GET NOW?!

    I was interrupted by a man named Vang. "What's your number". I give him my number, name, address, 44th quad of my DNA. I explain, I have a cablecard that does not work! The HOST ID is incorrect. I know this cablecard will work because I've read the cablecard spec which is readily available via google.

    I unplug the power from the TV so the cable card resets, and remove it.

    Vang gives me the canned response, level 3 will just tell me reseat the card, reboot, blah blah..

    I tell Vang, I realize you need to walk me through the reboots and resets.... However please AIM the level 3 tech this is my problem. I need the cablecard de-paired and re-paired. The HOST_ID is incorrect.


    Vang tells me, "OK. I will tell him."

    I wait. Make some small talk.




    Very soon later Vang asks me for the HOST_ID. I insert the card, bring up the relevant address. More small talk. It takes a few minutes for the cablecard to boot, as most of you know.

    So, I read the HOST_ID off, he AIMs the level 3 who I assume de-paired and re-paired the card.

    I "test channels". PERFECT. I channel all energy I can muster to keep from slightly urinating myself.

    I repeat the procedure with my second card, the card that was plugged into the same TV I was viewing TiVo on. Same procedure, unplug power, pull card, seat in TiVo, wait. read off HOST_ID. This time it took longer, perhaps 4 minutes.

    But, now I'm working 100% with a setup neither the level 3 or the level 1 had heard of before.

    A little patience and amicable conversation can really go a long way!

    I've written Vang's manager a very nice letter of how well he helped.

    Sorry to interrupt the stream--I figured this thread could use a few more good experience writeups.

    FWIW, I am now able to disconnect the two TVs, my old cable box and am thinking of splitting the OTA antenna going to my MCE box to the tivo, gaining a lot of dB in signal on the cable.

    While this won't help me(98 signal even though it's split 9 ways), I think it would be interesting to compare picture quality: MCE OTA vs TiVo OTA vs TiVo CC vs Sony QAM Cable.. I'd throw Sony encrypted QAM into the mix but I'm a bit short on cablecards :)
     
  19. Sep 20, 2006 #159 of 6277
    freiz

    freiz New Member

    17
    0
    Sep 18, 2006
    Little update for Austin TWC'ers:

    Received my S3 today at 2:32PM from Circuit City via Fedex - Tivo box as has already been noted, no outer box. Managed to *not* unbox it until I was done working around 5:45PM. That was pretty hard. Finally ran downstairs, unboxed it, and smiled while the family ooh'ed and aah'ed. At one point during my rather lengthy setup (I have a pile of electronics connected to my Mits 65") all three of my boys (7, 3.5, and 1.5 yrs. old) were dancing and chanting Tivo. They love the Tivo mascot... and they love to dance.

    Anyway, I'm in Austin so I have to wait until tomorrow for CC install when the truck rolls after lunch sometime so I unhooked my S2 and SA HD PVR and hooked up the S3. I used component cables because I have experienced HDMI syncing issues with my TV in the past. Sound is delivered to my audio deck using optical cable and I also pushed sound to my TV direct using RCA cables. My cable connection is split using a two-place, powered splitter which I used in the past to supply cable to the S2 and SA HD PVR. Side note - I had my outside cable line replaced from the headend to my house due to signal problems shouldn't pose a problem.

    I quickly plugged all the cables in and noted the OTA antenna connector was up top unlike past units. With my little indoor OTA antenna and cable line connected, I plugged the power into the S3. Dancing... - Mr. Tivo was officially in the house. Oh yes, I used my old Linksys wireless adapter for networking.

    Setup was quick and painless - took maybe 20 minutes.

    The analog cable picture on the S3 is leaps and bounds above what I get on the S2. Simply another experience... and after I had scanned available OTA channels and removed the OTAs I couldn't receive (I receive all available Austin networks), I discovered the HD picture to be as you would expect. Flawless. I initially had some blocking on one of the networks, but after a little antenna tweaking all is well.

    With OTA HD available I setup a few Season passes and recorded a few shows. Playback was perfect. Flipping between tuners - fine. Two shows recording while watching a recording - fine.

    No sound dropouts as has been reported by some although I am experiencing a loud popping hiss sound when I go to FOX HD from other channels. More research will be need to determine what that's all about. Also, I don't have a plasma so no remote problems.

    The only thing that I would note is that the display time when you switch channels is rather long. I get a gray screen for about a second. This is the Tivo, not my TV switching display modes since I am using 1080i fixed. I don't think it's slower than say my SA HD PVR. I think the difference is that the SA doesn't remove the channel feed immediately and replace it with a gray background and then feed the new channel's video. It's just different. Based on other comments here I don't think CC's will change this... Plus, you become used to it. It's not a long second at all and as noted by others, the channel info panel appears immediately on top of the gray background. The unit feels fast except for the grid guide which I hate because it's so sloooooooow. The problem is the HD indicator is only availabe in the grid guide... bummer.

    As I write this I can unhappily report that only PBS pushes HD content past primetime. Now I know why I pay TWC all that money...

    All in all, best $900 I have spent this month. Prior to the S3, I haven't been spending much time with Tivo. Unlike many of you, I'm not a big TV guy - I probably only have 4 hours of must-watch TV each week and since much of the TV I watch is HD, I have been using the SA HD PVR because I timeshift much of that 4 hours. While the SA PVR has come a long way from its crappy roots, it still sucks. At least it records what I tell it, when I tell it, but that hasn't always been the case.

    But, Tivo is simply the best and it's not just a little bit better than the SA, it's orders of magnitude better. I can honestly say I would keep the Tivo even if I couldn't get CC's.

    Tomorrow: my report on my TWC - Austin cable card install and my report on what channels are and are not available. There has been much discussion about SDV and the loss of various channels. My analysis of what is and isn't lost earlier in this thread tells me my only potential loss is the National Geographic channel, but someone chimed in and stated that he receives it. The TWC - Austin site page for Cable Cards mentions nothing about losing channels beyond the PPV and VOD stuff.

    I'll let you know tomorrow what I get...
     
  20. Sep 20, 2006 #160 of 6277
    Houtech

    Houtech New Member

    8
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    Jan 21, 2003
    After reading all the horror stories on the various threads, I was ready for a major hassle just getting the two cards I needed. But, in Houston it was a breeze. I walked into the TimeWarner storefront near me on Tidwell in NW Houston this morning at 9am and gave them my SciAtl 8000 hd DVR and they gave me two Cablecards. They didn't ask what they were for, didn't ask why I needed two, just handed them over. No hassle other than the "You know you won't be able to record anymore, you won't have the cable guide anymore, you won't have the music channels, blah, blah, blah" speech.

    Hope the authorization process goes as well when I install them today!

    I feel sorry for you guys that have to have (and pay for) a service call just to get these cards. For once, Timewarner Houston turned out to be one of the better cable companies in the country, at least this time.
     

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