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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. WSP

    WSP New Member

    29
    0
    Dec 20, 2006
    Austin TX
    TW Austin

    I am in Austin using cable cards. I can receive all of the channels below 100. These are the analog channels and have been remapped to digital. Some have been remapped to 17xx, such as 06 to 1706. When to say goto 06 you get 1706.
     
  2. cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    You are still just getting the analog channels though.
     
  3. WSP

    WSP New Member

    29
    0
    Dec 20, 2006
    Austin TX
    TW Austin

    The channels above 102 (Disney West) in the list can be received on a cable card. The are analog. They appear to have mapped the channels such as 215 (Oxygen) to the analog version, 27 (Oxygen). The channels below and including 102 (Disney West) appear to be switched and cannot be received on a cable card. The only channel that I wish I could received and cannot get in this list is 1660 A&E HD.
     
  4. Apr 1, 2007 #1544 of 6277
    krbuck

    krbuck New Member

    12
    0
    Jan 6, 2006
    Austin, TX
    That's really the only channel right now I'd miss were I to get the S3. What worries me is that as the HD list of channels grows over the next few years, that they will not be available in HD on the S3 box.

    Is the Vip622 the next best option for a HD DVR out there?
     
  5. Apr 1, 2007 #1545 of 6277
    Fofer

    Fofer XenForo Rocks! TCF Club

    82,152
    312
    Oct 29, 2000
    IMO right now, yes... and if I see TimeWarner in my area pulling the same SDV nonsense and preventing me from getting new (or old!) HD channels on my S3, that's the direction I'd likely be going in, too. I wouldn't be happy about it, and it's not TiVo's fault, but that's the way the cookie crumbles, I guess.
     
  6. Apr 1, 2007 #1546 of 6277
    smileLP

    smileLP New Member

    24
    0
    Mar 26, 2003
    NYC
    Time Warner Manhattan

    has anyone experienced weird lines or shadows in the background when watching HD channels?

    i DON'T get these shadows w/the T-W box, but when i got rid of their box and went to a tivo S3 (lots more recording time, after u pgrade by weaknees), i started getting the shadows

    any similar experiences? (any solutions???) : )

    thanks
     
  7. Apr 1, 2007 #1547 of 6277
    rgura

    rgura RobGTX

    61
    0
    Feb 20, 2005
    Austin, TX
    I have been using My TiVo S3 since January without too many issues. However in the past 3 weeks things seem to have taken a turn for the worst.

    All of the my digital music channels seem to drop in and out about once every 30 seconds.

    Frequently when I schedule something to record, the TiVo records a "partial" program, usually 1 minute or less.

    Occasionaly the HD channels drop out entirely.

    Has anyone else had this problem?

    I had a TWC tech come out and check things out, he says my TiVo may have gone bad...sounds like BS to me.

    Rob
     
  8. Apr 1, 2007 #1548 of 6277
    cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    Can you tell me if you are getting channels 840 or 1521? These are on two different ingress freqs. in Austin. If they are pixelating, sound dropouts you will probably get them worse on these channels. Or, how does channels 7,18,69 look on your analog tv's? Another way to see if you have some noise on your cable lines.
     
  9. Apr 2, 2007 #1549 of 6277
    cambist

    cambist New Member

    5
    0
    Feb 16, 2006
    Austin, TX
    Thanks for the offer, but the problem magically resolved itself without any changes on my end (after a week without Fox) much to the surprise of everyone involved. Maybe Fox just started broadcasting an entirely black screen on their QAM channel in the area for a week and no one noticed but me? I guess I kinda' doubt that. :p

    Oh well, hopefully since they had no clue they fixed the problem this doesn't happen too often.
     
  10. Apr 2, 2007 #1550 of 6277
    vstone

    vstone New Member

    1,235
    0
    May 11, 2002
    Martinsville...
    TWC in Myrtle Beach, SC: lost clear QAM channels between FEB 12 and FEB 14. To make a long story short they wouldn't believe me until I had theme talk with a dealer who was having to reset the TV sets (at store and at salesmen's homes) about twice a week. First they though it was the head end in Columbia, SC. Now they're waiting for info from Scientific Atlanta, who makes the cable equipment. As of tomorrow morning they will have been waiting for two weeks for SA to fix whatever the problem is. Affected some, but not all customers.

    A similar situation exists in Greensboro, NC since about March 9, but has cleared up for some, some, but not all, channels showed up for others.
     
  11. Apr 3, 2007 #1551 of 6277
    krbuck

    krbuck New Member

    12
    0
    Jan 6, 2006
    Austin, TX
    Exactly my feelings (re: A&E HD). What stops me from pulling the trigger on an S3 is the probability that any new HD channels coming in to TW Cable Austin will similarly unavailable for recording via the S3. As a longtime Tivo user its really a big downer to have to look to other options such as the vip622 on Dish.
     
  12. Apr 3, 2007 #1552 of 6277
    Merejane

    Merejane New Member

    41
    0
    Feb 28, 2004
    So it's been a week, and TWC NYC has not been able to get the cablecards in my Tivo S3 to display all the channels I should be getting. Both cards work, but I get only about a third of the channels I should get.

    There are two techs here right now. The person they're talking to over their walkie-talkie thing asked them to check the dates on the cards. The date on one is 12/28/04; the other is 5/10/06. The guy on the walkie-talkie said that cards from before 5/11/06 are no good. He sent over two new cards; they're trying to get them to work even as I type.

    My question: has anyone heard about cards before a certain date not being any good (i.e., not able to get authorization to show all the channels subscribed to)???

    This is very frustrating!!
     
  13. Apr 3, 2007 #1553 of 6277
    BruceShultes

    BruceShultes New Member

    406
    0
    Oct 2, 2006
    Albany, NY
    That is the same thing that happened to me when my cablecards were first installed.

    The one dated May 2006 authorized and received all channels with no problems. The one dated Feb 06 never completed a firmware update.

    The installers replaced it with another May 2006 card and everything worked correctly.
     
  14. Apr 3, 2007 #1554 of 6277
    BruceShultes

    BruceShultes New Member

    406
    0
    Oct 2, 2006
    Albany, NY
    For about a week, I have been getting an occasional 0.0 recording.

    Yesterday, I could receive only some HD channels. After a re-boot, everything was fine.

    Today, no cable channels were viewable on either tuner. This time a re-boot did not fix the problem.

    I called TW and after they re-hit the cards, everything seems to be working again.
     
  15. Apr 3, 2007 #1555 of 6277
    T-Shee

    T-Shee Member

    169
    0
    Sep 22, 2006
    Same thing here. There was also a credible theory that if the Scientific Atlanta cards were ever installed and firmware updated in another device, TV, etc. that the cards would ultimately fail.
    My first two sets failed and, indeed, were not initialized/updated in my S3. They were both replaced and the third set was new, brought to life in the S3. They work 99.9% of the time now - I still get a spontanous HOST ID grey screen popping up about once a week - not fun in the middle of a show.
     
  16. Apr 3, 2007 #1556 of 6277
    Merejane

    Merejane New Member

    41
    0
    Feb 28, 2004
    Thanks for the quick reply.

    Well, the installer managed to get hold of two new cards, but he couldn't get them to work AT ALL. He finally just gave up and left, at 6:30 PM. He tried to blame it on the TiVo, saying that it was unlikely that two sets of cards wouldn't work. Well, first of all, the old cards did work fine for a lot of stations -- I just didn't get all the channels I was supposed to.

    As to the new cards, I asked the installer to at least write down the card ID numbers before he left. After he left and I looked at what he had written down, I saw that it was all letters -- no numerals. I think he got them from the physical card itself, not the cablecard ID # that appears onscreen. So I think he was giving the office people the wrong information when he called in to have the card authorized.

    I am so frustrated!!!!! Before the installers came today, I did get a lot of channels. Now, I get NO CHANNELS AT ALL!

    Honestly, I think I could have done this myself if only TWC would let me. I would call in using a phone, which would not constantly cut out. (The installers today had a hard time communicating with whoever they were talking to; the call quality was just not good. In retrospect, I wish I had suggested they just use my phone.) And I can read directions, so I would not give incorrect information!

    I hate TWC.
     
  17. Apr 3, 2007 #1557 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    If those are SA cablecards... there are two sets of numbers on the card... one is on top and is all letters and the other on the bottom is letters and numbers. The one on the bottom is the MAC address which is what the headend needs in addition to the numbers on the Host ID Screen.

    I must say that TWC Raleigh has been very good to me....
     
  18. Apr 3, 2007 #1558 of 6277
    Merejane

    Merejane New Member

    41
    0
    Feb 28, 2004
    Thanks, that is helpful. Yes, they are SA cablecards. The installer was giving the headend the number on top, which is all letters, no numerals. He kept saying he also needed an IP address, but he seemed to have no idea where he would get that information. Maybe he was referring to the MAC address -- the bottom line, which is letters and numbers -- but didn't know to look at that. He was really puzzled about this IP address thing, and the headend people were not helping him at all.

    I'm glad, at least, that TWC Raleigh has been good to you!
     
  19. Apr 3, 2007 #1559 of 6277
    Merejane

    Merejane New Member

    41
    0
    Feb 28, 2004
    Thanks, this is also helpful. I'm pretty sure that the replacement cards were not new. The installer went downstairs (I live in an apartment building) to get the cards from another TWC guy who brought them over. When my installer came back upstairs, he just had a couple bare cards in his hand; they weren't in any kind of wrapping. So maybe that's another part of the problem.

    I wish the installer and headend people knew as much about cablecards as all of you seem to know!
     
  20. Apr 4, 2007 #1560 of 6277
    Merejane

    Merejane New Member

    41
    0
    Feb 28, 2004
    (The above quote was from a post made on 12/7/06. The underlining was added by me.)

    OK, it's me again, the new TiVo S3 owner who had TWC NYC install two cablecards last week. The cards worked fine on the channels that came through, but I was not getting all the channels I was supposed to. So two installers came out today, and they could not get the cards (they put in a new set) to work at all -- I had no channels. They finally gave up and left.

    So I fell asleep on the couch tonight and woke up a little while ago. For some reason, I looked at the back of the TiVo, and sure enough, I saw they had unplugged the cable from the Cable In port and plugged it into the Antenna In port! I could not believe it!

    I plugged the cable back into the Cable In port, and got an onscreen message that the firmware was updating. Not too long afterwards, I finally got a signal on both cards. Now, I am back to where I was before the techs came out -- getting some channels, but far from all.

    Sigh.
     

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