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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Fingerlakes Dave

    Fingerlakes Dave New Member

    Jun 14, 2006
    central NY
    Previous Adelphia customer. Now TWC.

    A few questions:
    1) Is their HD worth the price vs Direct TV/Dish? :confused:

    2) Any insight on whether a series 2 Tivo will record and playback a HD program? (even if at a lower quality). ;)

    3) Digital Explorer package w/HD vs regular cable +HD? Are the extra digital cables, most of which I don't want and one I boycott, worth the price?
    Is there really anything woth watching on 100++++ channels? :eek:
  2. abredt

    abredt West Valley TW L.A.

    Nov 4, 2004
    Do you really mean TiVo 2??

    TiVo2 works fine with TW cable. You connect the output of the cable box to the input of the TiVo and an IR cable from the TiVo to the front of the cable box to change the channels.

    If you mean TiVo 3, you don't use a cable box at all.

  3. hornblowercat

    hornblowercat New Member

    Mar 4, 2007
    In The Good...
    I'm not defending TW but no cable company is consistant across the board. It's ridiculous, different prices, different lineups inconsistant quality of service.
  4. pmiranda

    pmiranda Member

    Feb 12, 2003
    Austin, TX
    FYI, it depends somewhat on the cable box you get. I can tell you that my SA3100HD doesn't seem to output any SD video on HD channels. I do remember the SA8300HD I had before the S3 would downconvert HD channels to the SVideo output while still outputting component video.
    You may get more information on an S2 forum.
  5. JKay

    JKay New Member

    Feb 8, 2001
    Time Warner Cable Exec Canned Over Customer Complaints
    Time Warner Cable has disconnected its chief Southern California cable guy.
    Roger Keating had been regional chief since 2003, but was forced out Wednesday after an avalanche of service complaints from customers.
    Customers griped about Internet and e-mail outages, TV channel lineup changes and pressure to sign up for digital service.
    Of particular irritation were the long and sometimes futile waits to reach a human on customer service lines.
    More than 10,000 people have canceled their subscriptions since October.
    Keating and his bosses say in a company memo that it's "a good time" for him to leave.
    He'll be replaced by two Time Warner executives.

  6. Teeps

    Teeps Active Member

    Aug 16, 2001
    Yes, I pay for speed and versus, and a bunch of other crap I never watch. This was a cable card problem.
  7. GargleBlast

    GargleBlast New Member

    May 5, 2004
    and no.. they didn't get me digital cable channels.

    Time Warner Austin subbed out the install of my cable cards and he shows up with 2 wireless G cards..popped them right into the TiVo without reading the instructions (which I had given him). Curiously enough it didn't work but it took him about an hour to get someone on the phone to confirm they weren't cable cards (he was clever enough to know but still had to call his supervisor). Another 30 mins of him outside talking to his super before coming back in and having him talk to me.

    They don't know when they are getting them from TWC because no-one can answer a phone at 9pm so now we wait again, at least there's no install charge but still.

    - Jonn

    1 HR10-250 soon to be on ebay due to DirecTV not letting me move house without new HR20.
    1 Series 3, 4 days old and really cute.
  8. Fofer

    Fofer XenForo Rocks!

    Oct 29, 2000

    GargleBlast wins the thread!
  9. asills

    asills New Member

    Dec 22, 2004
    Okay now that a lot of Dallas has removed the A/B lines and are now all A, what has been everyone's experience with the S3 and TWC Dallas's support of their CCs?

    I just got TWC and am interested in the S3 after my TWC DVR just tried to record 29 repeats of a show that aren't correctly marked as repeats (I've only had this problem once or twice on my S2 on a few different providers; with TWC I've got this on 5 different shows now!).

    So I'm curious now that it's A-only (at least in certain parts of the Dallas area) how is your S3 performing? I really don't want to plop down $700 for something that's going to have to be rebooted regularly or have CCs get unauthorized daily.

    I actually don't mind not getting new channels if Dallas switches to SDV (unless they switch a large number of existing channels to SDV); I'm really most curious about stability and reliability of the S3 and the cards being given out in Dallas.

    Thanks! I appreciate any information.
  10. Merejane

    Merejane New Member

    Feb 28, 2004
    Just wanted to report that not all the phone reps at TWC in NYC seem to have gotten the message that TWC does install cablecards in TiVos.

    My new Series 3 TiVo, purchased from Costco.com, was delivered this morning. I called TWC in NYC (212-674-9100) to set up an appointment to have two cablecards installed. The first thing Crystal, the phone rep, did was to ask whether I purchased the TiVo from Time Warner Cable. I said "No," and she said that TWC could not install the cablecards because they will only do this for TWC equipment. (Hm, does that mean that if I wanted a cablecard installed in a television set, I would have to buy the tv from Time Warner??) I have to say I was pretty surprised -- I thought this issue was resolved a while ago.

    Anyway, I told Crystal that TWC does, in fact, install cablecards in TiVos, and she said no, they don't. So I asked to speak with a supervisor. I was put on hold for just a few minutes, and then Crystal came back on. It was very weird. She had clearly been set straight, because she proceeded to go ahead and set up the appointment for me. It was as if we had never had the earlier conversation, where she had been quite adamant in her words and her tone that what I was requesting could not be done. I was kind of aggravated that she did not apologize or acknowledge in any way that she was initially wrong. But I wanted to get on with setting up the appointment, so I let it go.

    I may, however, pursue this with a letter of complaint. But I'm wondering -- is anyone still getting the we-only-install-cablecards-in-Time-Warner-equipment line??
  11. Kablemodem

    Kablemodem Get the ketchup.

    May 26, 2001
    When I called for cable cards all I said was that I needed two cable cards. They assumed they were for two TVs and didn't ask any questions. The installers had no problem with it either, but they didn't know how to do it, even though I showed them the instructions.
  12. gascantx

    gascantx New Member

    Mar 14, 2007
    Austin, TX
    Ok, I sent an email to TimeWarner Austin Cable support and got the following response. This seems incorrect... Are there really that many switched channels that Tivo S3 can NOT pickup in Austin?

    Thank you for your inquiry. I apologize for the delayed response. Here
    is a list of the channels that are not available with the Cable Cards:

    Switch Channels as of 3/15/07

    6 CITY
    7 Guide
    10 PACT1
    11 PACT2
    13 KAKW
    14 KADF
    15 ME-TV
    16 PACT3
    17 TSTV
    18 / 380 CSPAN
    19 ACC
    20 / 255 KLRU2
    21 WGN
    22 AISD
    23 KCWX
    99 PIN
    24 / 270 QVC
    25 / 273 HSN
    27 / 215 Oxygen
    28 / 213 WE
    29 / 217 Soap
    30 / 545 E!
    33 / 258 Travel
    37 / 160 ABC Family
    38 / 170 ION
    39 / 180 Hallmark
    40 / 520 TVLand
    41 / 120 Nickelodean
    42 / 101 Disney East
    43 / 110 Cartoon Network
    44 / 355 News 8 Doppler Radar
    55 / 450 Golf
    57 / 540 CourtTV
    64 / 555 Tuner Classic Movies
    72 / 570 MTV
    73 / 585 BET
    74 / 219 Style
    75 / 623 Telemundo
    76 / 622 Galavision
    77 TWC77
    78 Infor
    102 Disney West
    111 Boomerang
    125 Nick Toons
    261 LOGO
    274 TV Superstore
    275 Shop NBC
    277 Revenue Frontier
    278 Men's Channel
    279 Healthy Living
    281 Beauty and Fashion
    284 iShop
    285 The Mall Channel
    286 Resort and Residence
    287 PREVU Channel
    295 The Word Network
    348 News 8 Traffic
    358 News 8 Weather
    359 News 8 Weather Spanish
    408 New 8 NonStop Sports
    527 FoxReality
    431 Fox Sports Atlantic
    432 Fox Sports Central
    433 Fox Sports Pacific
    434 Fuel
    435 NBA TV
    438 CSTV
    455 Tennis Channel
    460 Speedvision
    490 Outdoor Channel
    601 CNN Espanol
    602 Canal 24
    604 DocuTVE
    606 CanalSur
    609 News 8 Weather Spanish
    611 Toon Disney Spanish
    612 Cartoon Spanish
    613 Boomerang Spanish
    614 Sorpresa
    617 Fox Sports SW Espanol
    626 TVE International
    629 La Familia
    630 SiTV
    632 Infinito
    633 HTV
    634 Video Rola
    635 Puma
    636 MUN 2
    637 MTV Tres
    640 CineLatino
    644 Discovery Espanol
    645 HITN
    649 EWTN Spanish
    708 HBO WEST
    738 SHOW WEST
    739 SHO TOO WEST
    743 SHOW NEXT-W
    744 WOMEN WEST
    748 TMC WEST
    761 Encore West
    901 Sport PPV-1
    902 Sports PPV-2
    903 Sports PPV-3
    904 Sports PPV-4
    905 Sports PPV-5
    906 Sports PPV-6
    910 NBA
    911 TEAM1
    912 TEAM2
    913 TEAM3
    914 TEAM4
    915 TEAM5
    916 TEAM6
    917 TEAM7
    918 TEAM8
    919 TEAM9
    930 Game 1
    931 Game 2
    932 Game 3
    933 Game 4
    934 Game 5
    935 Game 6
    936 Game 7
    937 Game 8
    938 Game 9
    939 Game 10
    940 Playboy
    941 Ten Adult/PPV
    942 TenBlox
    943 Ten Clips
    952 IND 2
    1639 Fox Sports HD
    1660 A&E HD
    1664 Music HD
    1675 Cinemax HD
    1684 Starz HD

    If you need any further assistance please send me an email. Thank you
    again for the customer service inquiry.

    Customer Care Specialist
    Time Warner Cable - Austin Division
  13. cableguy763

    cableguy763 New Member

    Oct 29, 2006
    This list is simply not true. CableCards can get all channels under 78, just in the analog form. Anything above 78 on your list is indeed switched and CableCards cannot get them. Confusion has come about due to our finally going full digital simulcast. I will get with my boss so no one else gets this wrong information.
  14. gascantx

    gascantx New Member

    Mar 14, 2007
    Austin, TX
    So what you are saying is a Series 3 HD Tivo is useless on the Austin TimeWarner network since TW-Austin has basically stopped supporting CableCards. Correct?
  15. cableguy763

    cableguy763 New Member

    Oct 29, 2006
    There are MANY S3 users in Austin who enjoy the S3 experience, including me. Are you really upset about losing the west coast feeds of the pay channels? Or do you enjoy watching shopping or public access channels? That is what is switched for the most part. The only ones that I miss on the S3 are the sports channels in the 400's. That's why I have a stb as well. What do you think the majority of TWC's subscribers want? Full cablecard support for the 1000 or so cablecard users or more HD channels for the rest of the 299,000 subscribers? And how do you define "support" of cablecards? Technically TWC supports cablecards as required by the FCC.
  16. Fofer

    Fofer XenForo Rocks!

    Oct 29, 2000
    This is the first time I experienced a missing channel. My story is below:

    I wasn't getting TNT HD on either cablecard this morning. I called Time Warner, they filled out a trouble ticket (in case more people were missing it, in which case they said it might take 2 days to return.)

    I also asked the CSR to reauthorize my cards/account. She did. By the time we got off the phone, I was getting TNT HD.
  17. Peter000

    Peter000 Well-Known Member TCF Club

    Apr 15, 2002
    Red Wing, MN
    Is "reauthorizing" cards the same as giving them a 'hit?" Or re-pairing them? Or are they three different things?
  18. gascantx

    gascantx New Member

    Mar 14, 2007
    Austin, TX
    No the point is I can't get HD content on on Tivo S3 DVR. The TimeWarner DVR is a big piece of junk so I am stuck with standard def TV. It is very frustrating. Other cable providers are not using SDV and deliver a lot of HD content so there is obviously other ways to solve the problem and still support cable cards. I am a TimeWarner subscriber, but I truly dislike how the company has handled CableCards. It just reflect the true monopolistic culture of the company instead of an open and interoperable one. Basically I see TimeWarner as the "Microsoft"of the cable industry.
  19. cableguy763

    cableguy763 New Member

    Oct 29, 2006
  20. gascantx

    gascantx New Member

    Mar 14, 2007
    Austin, TX

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