In San Antonio I was able to pick up 2 cable cards at the service center (no sweet talk or social engineering they just slid them over and added them to the list of equipment I have), install them and then call repair. After getting past a rep that insisted I shouldn't have done that (my problem?) I spoke with a supervisor who had me going in 5 minutes. It is NOT a service call necessity and I have no idea why they want to clog up their service schedules with home visits. With my first Series 3, I had to explain to the tech what to do which is why I knew I didn't need them out a second time.