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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. DrWho453

    DrWho453 New Member

    311
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    Jul 16, 2005
    Raleigh NC
    Well I think the problem may have been cable card 2 was not authorized. When I looked at both cards, card 1 was cp auth but card 2 was not but both cards could get the 280 and 291 but not the 211-250. I was going to call the cable company back today but sometime before 9:30 last night the second card go cp authorized and now 211-250 are working so hopefully I won't have any more problems although this morning the series 3 only got 3 minutes of the This old house program even though it shows a 30 minute bar when playing only 3 minutes was green. It had no problems getting ask this old house which came on later. I thought, ok maybe I lost the signal during that time, however as a backup I still have tivo 1 recording some of these shows and it got the full 30 mins so I don't know what happened. Oh well, I still love the tivo and at least I can get the CW 22 and myRDC in HD off the antenna since TW doesn't offer it on the cable.
     
  2. gmyles

    gmyles New Member

    5
    0
    May 15, 2004
    Nick,

    I have the same exact problem -- no premium (HBO) or HDNet channels showing, just the grey screen. I have TW in southern california (formerly Adelphia).

    I also have a HD cable box, and all the channels are fine using the box.

    Repeated re-authorization (once using the automated phone system, once over the phone with tech support) has not helped.

    Any news on your end?

    Thanks,
    Greg
     
  3. gmyles

    gmyles New Member

    5
    0
    May 15, 2004
    I had no premium channels, no HDNet, etc, but other channels were working (Time Warner Southern California). Repeated reauthorizations ("hits") did not work.

    While on the phone with TW tech support, I noticed in my CableCard setup in Tivo that in Conditional Access, "Auth" was "MISSING_PROGRAM_REKEY".

    Searching for that term online, I found a mention in the "Official RCN CableCard Thread" where sysdude recommended to someone that "They have to 'hit' the cards again with a stronger signal".

    I asked the tech to do that. She was reluctant, because they were taught that "initialization" (that's what they call the stronger signal hit) can "fry" your cards. But she tried it anyway, and IT WORKED!!!

    Now Auth is "SUBSCRIBED" for both cards, and the channels are showing perfectly.

    I spent hours on hold with tech support this weekend, and I hope this helps others!

    Thank you, sysdude, whoever you are.

    Good luck all,
    Greg
     
  4. Kablemodem

    Kablemodem Get the ketchup.

    19,326
    24
    May 26, 2001
    Sherman...
    I have the same error message on both cards. I am getting only about 20% of all channels and no premiums or HD channels. A tech is supposed to come today.
     
  5. gmyles

    gmyles New Member

    5
    0
    May 15, 2004
    What is frustrating is that the techs can't do anything onsite! They can only call into the call center and double-check the numbers (card #, host #) and have them send out hits. And they wait as long on hold with their call center as we do!

    Make sure to tell him about the stronger hit...
     
  6. superbad2002

    superbad2002 New Member

    11
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    Aug 3, 2002
    Carlsbad, CA
    I was lucky (I think) and my cards installed quickly and easily. I love HD Tivo and can't go back now. :)

    I am having intermittent problems with the Cable Cards, though, and I actually think this is a Tivo thing. I'll be flipping through channels, or going from one input on my tv to another and then back to HD Tivo, and suddenly the premium channels are gone. When I say no premium, what I get is basic cable (below channel 99) plus the local HD stations.

    I reboot Tivo and everything is back. This happens frequently enough that it is a real pain, and you can't be sure it won't interfere with recordings (I've already missed one) since it happens suddenly without notice and the only fix I've come up with is a Tivo reboot.

    Anybody else experience this or know of a fix? It is possible that when on another input (one of which includes a second Tivo S2) my clicking messes up my HD Tivo, but it doesn't really explain why the channels get dropped until a reboot.

    Thanks!

    Jim
     
  7. Kablemodem

    Kablemodem Get the ketchup.

    19,326
    24
    May 26, 2001
    Sherman...
    The guy who came out today was experienced with the S3 and he knew exactly what he was doing , although he arrived at 12:15 for a 8-12 apointment. He had the cards rehit, which didn't work, so he pulled the cards, reinserted them and had them rehit again. Card 1 worked right away, but card 2 didn't. He said card 2 always gives him trouble. After unsuccessfully hitting it a few more times he replaced the card and it worked after a couple of tries. I seem to be getting all my channels although I didn't have time to go through them all. They also replaced my DVR with a new one and it worked right away. The weak signal nonsense was just the original installer's excuse to cut and run. So, all is good now AFAIK.
     
  8. DrWho453

    DrWho453 New Member

    311
    0
    Jul 16, 2005
    Raleigh NC
    Well I just ran into a problem last night. I recorded Heros and Sunstrip 60 last night from cable channel 6 NBC. Heros recorded with no problems, however, 20 minutes into Sunstrip 60, the tivo lost the signal. The screen went grey. The tivo was still recording CSI Miami on 255 CBS HDTV with no problems. I checked the cable cards and both still said CP Auth and I could not see any difference between what it said at the time and what it normally shows. The system diagnostic showed the tuner 0 was not tunned and tunner 1 was tunned to 255. Fortunantly, tivo series 2 was also recording the show on channel 6 and it got the entire show. I understand people have had issues with losing the HD channels but I can't figure out why I would lose the standard cable channel. Its not encrypted and what is strange is when the tivo stopped the recording at 11, the signal came back and I could watch the NBC news. I hope this won't happen to often, makes me afraid that I am going to miss something. I think this is what happened with this old house which I noted in a previous message.
     
  9. Kablemodem

    Kablemodem Get the ketchup.

    19,326
    24
    May 26, 2001
    Sherman...
    I've lost all my premium and HD channels and most of my analog and digital channels again. They don't show up on the DVR either, so it isn't a TiVo issue.
     
  10. derekcbart

    derekcbart New Member

    175
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    Sep 1, 2005
    Los Angeles
    This morning the channel lineup conversion happened and, much to my surprise, TiVo got all of the new channel information correct on the first try after running Guided Setup again. I was very nervous about this and I had read some posts about it being a nightmare, but my experience was very good. Just FYI.
     
  11. abredt

    abredt West Valley TW L.A.

    158
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    Nov 4, 2004
    Love TiVo - BUT !!

    Last night my TiVo-3 stopped recording "Prison Break" 46 minutes into the show. (8:00 to 8:46)

    Then it recorded all of "24" (9:00 to 10:00) on the same channel.

    No other prigrams were set to record at those times and I was not watching any programs. My connections are by component cables.

    What a waste of money to have to record everything on my TiVo-2 in case TiVo-3 doesn't get it all. Any idea what's going on?

    CB
     
  12. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    Sounds like you may have been bitten by the EAS (Emergency Alert System). If this stupid thing comes on, it knocks your S3 out to live TV and the S3 does not know how to restart it's recording. Hopefully they will fix this.
     
  13. TiVolunteer

    TiVolunteer lotta lurk rare post

    273
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    Jul 10, 2001
    Cary, NC
    It *may* have been the "Emergency Alert bug" but I think, more than likely, it is is the "Missing channels" bug that is described earlier in this thread (and elsewhere). I have seen the same type of situation as Abredt while watching something live (Yes, my wife and daughter still watch certain shows live -- at least I've got them trained to wait until 15 min after the hour and they skip through commercials).

    We've had it occur on HD and SD, digital and analog, encrypted, and unencrypted. However, the common element in all instances was that it was a "mapped" channel that uses the Cable Card to get its mapping.

    A recent instance occurred on an analog channel that is also mapped to another channel number (subject for a whole other thread). On our Time Warner Cable system, Disney is channel 53 (analog) but is also analog on channel 181 (same feed but mapped to two different numbers). My wife and daughter were watching a Disney movie live on Channel 181 when I hear a shout from across the house -- "Dad, the cable is 'messing up' again". I go into the family room and find that they are looking at a gray screen. I quickly ascertain that the other Series 3's are not having the same problem, and get them to move to the other room while I debug that one. I determined the following before the channel came back on its own (about 9 minutes)

    a) The analog feed was still there because the other Tivo was getting it
    b) The analog feed was still reaching the TiVo in question because it was still showing up on channel 53. The only problem was the mapping to channel 181.
    c) The recording stopped at the point that the screen went gray but it still thought it was recording (red icon). It stayed that way until I forced a channel change. The recording that was left in the "Now Playing" stopped at the point it went gray not at the point I changed the channel.
    d) Both tuners had the same problem.
    e) Both Cable Cards showed Authorized.
    f) Could not test signal strength because the channel in question was analog
    g) Changing channels and then changing back did not fix it at least not initially.
    h) The channel returned on its own after about 9 minutes.

    I've had other instances in which the missing channel was Time Warners HD feed of local stations. Similar in some respects to what happened above but a few key differences
    a) In those situations, it was only one tuner and not both.
    b) In some situations, only a reboot cleared it. Or maybe we didn't wait long enough for it to clear on its own, but a reboot definitely cleared it. Other cases, they came back on their own.
    c) Since those were digital, I could check signal strength. It is has been rock solid at 95-97 in all cases. Implies that it is a mapping/authorization issue again since the signal is still there (signal strength) and the HD feeds are in the clear.

    Now that I've typed all that, Abredt's issue may very well be an Emergency Broadcast issue. It would be odd for the signal to come back right at the hour. Unless, there was a "chunk" of time missing (14 minutes) and he didn't catch the discontinuity (occurs in a commercial that you are FF through). In my situation above, the final recording would have been 1 hour and 51 minutes with a 9 minute chunk missing in the first hour. I guess a discriminating factor between these two situations might be whether the final minutes of the recording show the credits or it really stops at minute 46.
     
  14. superbad2002

    superbad2002 New Member

    11
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    Aug 3, 2002
    Carlsbad, CA
    Well, I appreciate all your typing because I'm convinced that is exactly what is happening to me as well. I never waited around to see if it comes back on its own though. Rebooting always fixes it but it doesn't give me confidence in my scheduled recordings.

    So, any suggestions what to do?
     
  15. Stormspace

    Stormspace Electrocuted by TiVo

    5,171
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    Apr 13, 2004
    Hartsville, SC
    I called today to take care of my bill (Issues with Adelphia rollover) and was told that the new TW billing rates wouldn't go into effect until after all the equipment in our area was changed out. It's supposed to be a significant reduction on our bill. :up:

    I asked about the new digital boxes. Specifically, who makes them. The CSR stumbled in her reply so I offered. "My TiVo currently controls the Adelphia Scientific Atlanta box, I was asking about the equipment manufacturer to see if I'd have any problems." Also as soon as she heard TiVo she told me. Our boxes aren't compatible with TiVo.

    Clueless or clued into the management party line?
     
  16. Feb 1, 2007 #1297 of 6277
    Kablemodem

    Kablemodem Get the ketchup.

    19,326
    24
    May 26, 2001
    Sherman...
    Suddenly everything started working. I am still missing 4 or 5 SD channels, but for the most part everything is great. Let's see how long this lasts.
     
  17. Feb 1, 2007 #1298 of 6277
    pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    To finish your thought. The reason it could come back one hour later (if we are judging this based on recordings only) is because the EAS will knock out whatever was recording and not recover. But if another program was scheduled to record at the top of the next hour, TiVo will follow it's normal recording schedule. That is where I came to the conclusion it was the EAS. This is precisely what happened to me the first time it happened to me. Now I know enough to press the record button after I see the EAS "IF" I'm in front of the TV at the time it happens.
     
  18. Feb 1, 2007 #1299 of 6277
    tivotivotivo

    tivotivotivo New Member

    59
    0
    Aug 29, 2002
    Does TW santa monica (and your Tivo HD) get channel 409?

    Channel 409 is the brand new Channel 9 but since I have not switched to digital HD yet I am unsure if 409 is on the regular digital or if with that number we are entering the dreaded Switched Digital (?) area that tivo hd can not get.

    thanks,

    http://cbs2.com/topstories/local_story_031140025.html
     
  19. Feb 1, 2007 #1300 of 6277
    calitivo

    calitivo Member

    370
    1
    Dec 5, 2002
    I'm in West LA serviced by the SM office. 409 is coming through on the S3 with no problems. The lineup is now reflecting it as well.
     

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