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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. SoBayJake

    SoBayJake New Member

    407
    0
    Feb 6, 2002
    Los Angeles, CA
    When you say your apartment "doesn't allow DirecTV" what do you mean? Do you have a balcony/patio with the correct exposure to the section of the sky you need?

    The apartment complex cannot prohibit you from installing a dish in an area you have *exclusive* control of (balcony/patio/etc...you can't use the roof). They can prevent you from installing it such that you would need to drill holes, etc.

    If you have a balcony that faces north, then unfortunately, you might be out of luck.
     
  2. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Obtained an appointment for cable card install to be done on 25Jan07; TimeWarner (Torrance,CA) C/S rep waived the install fee! How about that...
     
  3. Monty2_2001

    Monty2_2001 New Member

    159
    0
    Aug 5, 2005
    I got my S3 with TWC in the Dallas area hooked up, and I checked online billing and I see this:

    STND RECEIVER W/REMOTE 01/11 TO 02/09 $ 4.78

    I called in, talked to Billing, and now I have to speak to the Sales department which closes at 8pm. So I'll have to call tomorrow.

    These guys seem so confused that you aren't renting from them. I hope I don't end up having to fight whoever I talk to tomorrow.
     
  4. hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio
    CSR's are just not informed. I've asked many times to get them at least to understand what the S3 is in my area. I think I've had no success.
     
  5. jeni1888

    jeni1888 New Member

    6
    0
    May 7, 2004
    I am going to be renting a condo and the condo association doesn't allow dishes. I'll ask once more but as long as I can have TiVo with two tuners I'm OK, unless you know of something that makes DirecTV superior to TWC, which I probably don't want to know since I can't do anything about it and it will just make me sad...
     
  6. hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio
    Someone correct me if I'm wrong but isn't there a law that protects your rights to have sat over cable?
     
  7. SoBayJake

    SoBayJake New Member

    407
    0
    Feb 6, 2002
    Los Angeles, CA
    Correct. Per the FCC, they cannot prevent you from installing a dish in an area which you have EXCLUSIVE control over (patio/balcony/etc). You can't mount it on the roof w/o permission, drill holes, etc. (holes, etc. could be allowed per condo association rules...but most likely not allowed in apartments, etc).
     
  8. madoverlord

    madoverlord New Member

    38
    0
    Jun 29, 2004
    Wilmington NC
    I am having huge problems with my time warner (se north-carolina) cablecards. The techs have been over to my house literally a half-dozen times - I know their kids birthdays now!

    The symptom is simple: they come over, do their reset or whatever, do a lot of chatting with someone on the phone, and everything's OK. Then about 2 weeks later, I start losing channels, usually the HD ones. Lather, rinse, and repeat. Over and over again.

    It's not the tech's fault. Something is wrong, and they don't have the resources to figure it out. But I don't know whose tushie needs a fire lit under it. Any help will be appreciated.

    Other details:

    One or both cards usually say WAITING FOR CP AUTH all the time.

    Every couple of days the TiVo tells me I need one of the cards authorized.

    Needless to say, it started messing up again last night, and I'm about to go out of town for a week and expect my poor TiVo to not have much recorded for me when I get back. And after going through the phone tree, I got "whups, too many people are calling us, call back later"

    :mad: :mad: :mad:
     
  9. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
    0
    Feb 28, 2001
    North...
    You might want to check what the requirements for getting a rebate of part of your monthly bill are; it sounds like you have lots of service interruptions! The conditions for rebates are different at each franchise authority, but the language in yours may allow you to get money back. That should quickly grab the attention of other parts of TW that may not be aware of the problems (the bean counters have great power!)

    Firing off a complaint or discussing things with your local government franchising authority (address or phone number should appear on bills or statements of rates) may help long-term.
     
  10. pmiranda

    pmiranda New Member

    669
    0
    Feb 12, 2003
    Austin, TX
    A&EHD and MTVHD are switched, and the sports pack will go switched next week (unfortunately I forgot to get a box and they're probably closed for MLK day (or a winter storm) monday). I think the west-coast premiums are also switched but I'm not subscribed so I can't tell for sure.

    You should be able to get card 1 working over the phone, assuming your other digitals (ie 200-800) are already working on that card.
    First ask them to make sure your account is balanced.
    Make sure both cards say "CP AUTH RECEIVED" on the card status screen. If not, you need them to re-pair any cards that are "WAITING FOR CP AUTH".
    If that's OK, check the EMM counts. If they're 0, ask them to send hits to that card. It should start working by the time they reach 30 or so. When they send the hit, the count should increment within a minute. You do have to exit the status screen and reenter to refresh the information.

    Good luck! If you get a CSR that isn't helping, call back and try another.
     
  11. rudiger

    rudiger New Member

    114
    0
    Feb 6, 2002
    On the...
    Just wanted to chime in on my install in the DFW area in Carrollton TX.

    My install window was from 10 to 2 today, and the guy showed up at 10:30. It was a rainy day today and the guy took off his shoes before he enter my apartment.

    The guy knew what he was doing because he had me up and running in 30 minutes. He told me that this was his fourth Cablecard install to a Series 3. Most of the time was spent waiting on the phone for the cable company to activate and pair the cards. When he was done, he put his shoes back on and left.

    After that, I just reran the Guided Setup.

    Now I am watching NFL playoffs in HD.

    This was painless.

    rudiger
     
  12. jsessler

    jsessler New Member

    5
    0
    Dec 2, 2002
    TWC in Southern California (Ontario, Fontana, Rancho Cucamonga, Upland, etc.) head-end.

    SDV - I've been told that this head-end has lots of bandwidth so no SDV for the foreseeable future.

    Had my install setup for last Monday. A TWC contract employee came to install the cable cards.

    The contact employees only have access to the 1st tier dispatchers so the entire process involved the tech 2-way calling the dispatcher, repeating the pairing numbers over and over, and then the 1st tier had to relay them to someone else. Not the most efficient method of getting these setup.

    Anyway, the tech said it would be 30-60 minutes before the channels switched on, and he decided to split. Big mistake... Never got the channels.

    Called tech support twice, they couldn't fix it, and while I kept insisting that we re-check the paring information, they claimed everything was OK.

    Called support the following day and asked that they send out a real TWC employee with CC experience. They setup a new appointment for Friday.

    On Friday, two TWC people showed up, but they were again contract workers. Tried as they did, they couldn't get it to work. I made them stay for 2+ hours until they could either get a real TWC tech on-site that night, or no later than today (Saturday)... The dispatcher finally caved and setup a 10am call for Saturday.

    Today (Saturday), I had two knowledgeable TWC employees at the door at 10am. They took a look at the TiVo CC screens, call directly to the 3rd tier dispatcher named "Steve", and double-checked the paring.

    Steve found an issue with the paring info, corrected it, and sent down a CC-init command. The TiVo then displayed a 164 error for the CC cards, and after that all the channels appeared! Maybe a total of 15 minutes.

    Moral of the story... Request a real TWC employee do the install and not a contract worker. And no matter what, don't let the tech leave until it works.

    On a side note: I was a DirecTV subscriber and moved back to TWC because of all the new HD channels TWC has added in my area. So far, the picture quality looks much better than DirecTV's "HDLite" and it is nice to be back on the Series 3 stand-alone platform where there is a better chance of seeing all those great features.
     
  13. kawertz

    kawertz New Member

    6
    0
    Jan 15, 2006
    I need some help. I've been dealing with TWC Akron Ohio for the past 2 weeks and have a problem. Installer 1 spent 2 hours trying to get CC 1 working with no luck before he just gave up and rescheduled with dispatch for another day, specifically asking not to be the one on the follow up call. Installer 2 came out and we were able to get CC 1 working with out a problem all analog, digital, and HD channels were working great. When we did CC 2 all I got were the analog channels and the HD locals, all the subscribed channels were black. He left with CC 1 working and CC 2 not and rescheduled for the following monday. Installer 3 came out to try and fix the problem left by installer 2. He had the bright idea of trying to just through CC 1 into slot 2 and see if that would work. After this we had the same problem with it only receiving the analog and HD locals, no digital channels or HD tier. So he through the card back in slot 1. When he did the analog channels work as do the HD locals, but now the subscribed channels lock in for a second then they lockup and go black. He had the card "sent through warehouse" and reissued, but the card still does the same thing. CC 2 still doesn't work either.

    When dispatch sends EMM/hits to CC1 the counter continues to climb. when they send them to CC2 the counter never goes past 2, and powerkey status will not change from waiting for EMMs.

    What can I tell TWC to get them to fix this properly???
     
  14. Monty2_2001

    Monty2_2001 New Member

    159
    0
    Aug 5, 2005
    Update on my TWC weirdness with billing. I called back today and talked to sales.

    I noticed the other day I had this:
    01-11-07 01-11-07 STND RECEIVER W/REMOTE 01/11 TO 02/09 $ 4.78

    on my bill.. So they said they'll do some inventory thing. Apparenly they won't take my word for it that I don't have an STB.

    I also asked what this was on my bill:

    01-11-07 01-11-07 ADVANCED SVCS CONVERTER 01/11 TO 02/09 $ 4.83

    Apparently this is extra for it being an HDTV STB! It took me many times to explain that all I use are 2 cable cards with the Tivo, and none of their equipment besides those cards.

    It's going to take 5 business days of inventory inspection to prove that I don't have any of their hardware. Unreal. They should ask the installer guy at least. I really hope they don't insist that I got this hardware. I mean that's $10 a month they're charging me for all this stuff I don't have! Insane!
     
  15. calalli

    calalli New Member

    13
    0
    Sep 4, 2002
    kawertz,

    I am with TWC Green/Portage Lakes and have the same issue with my cards. I did not realize the trouble until a couple of days after the install, now waiting on a call back from Tech support. If I get a fix I will be sure to let you know.
     
  16. bferrell

    bferrell Now in HD!

    127
    0
    Jun 22, 2005
    Cincinnati, OH
    FWIW, they can do it right, I have two S3's, and a 5th card in one of my TV's, and all I get are the charges for the 5 cablecards.

    B
     
  17. minckster

    minckster New Member

    642
    0
    Aug 31, 2006
    Manhattan NYC
    Has anyone with TWC-New York City been able to get their double or triple play prices with CableCARDs instead of their box? Their bill itemizes the cable box for $6-$8/month (I don't remember the exact price), so I wanted to subtract that and add $3.50/month for the CableCARDs. The best I could do with customer service was to keep the box and add the CableCARDs on top of the package. That just doesn't seem right.
     
  18. crazywater

    crazywater USS TiVo NCC-1780

    621
    0
    Mar 7, 2001
    USA
    TWC/Raleigh - installer was on time, knew exactly what/how to install the cards for a TiVo Series 3. He said he had done many in the past and thought that the TiVo Series 3 was a nice box (his words). However after 3 days no premium channels were accessible. Cards showed "CP Auth Received" but the decryption status kept going from "Ok" to "Not Ready". Called TWC and they came today, determined it was a problem outside the house and they corrected the issue. Everything seems to be working ok at this point.
     
  19. alyssa

    alyssa Active Member

    1,638
    0
    Dec 7, 2003
    The...
    Acording to a supervisor at TW, they're out of cable cards in my area in New Hampshire.
     
  20. cramer

    cramer New Member

    430
    0
    Aug 14, 2000
    Raleigh,...
    TW/Raleigh is reportedly out of STB's, too. Amazing that no one is even mentioning cableCARD(tm)... I doubt many of those new HDTV sets are missing a cableCARD(tm) slot. Of course, TW doesn't want people to even know about CC's, much less try to use one.

    EDIT: At least the morning announcer was savy enough to suggest people use an antenna. (Hello, it's WRAL -- the first licensed HD broadcaster in the country.) [and on a side note, get an antenna anyway as TW's "HD" isn't, and they don't carry all the OTA stations -- no Smallville in HD!]
     

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