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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Jan 2, 2007 #1161 of 6277
    S3Guy

    S3Guy New Member

    1
    0
    Jan 2, 2007
    Los Angeles
    I am a former Adelphia customer in the San Fernando Valley. Got my new S3 up and running after two visits from TW (tech only had one cable card on the first visit). All seems to be working fine except I do not receive TNTHD(415) or DiscoveryHD (416).

    I have also noticed that FOXHDWE (413), whatever that is, does not work nor does the new MTVHD(441), which just appeared two days ago.

    The second installer told me that they were moving the channels around and they both should come in later. He also asked the tech he had on the phone who did not have an answer.

    Question. Any other TW folks in L.A. receiving these channels that I am missing?
     
  2. Jan 2, 2007 #1162 of 6277
    cdp1276

    cdp1276 New Member

    74
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    Mar 24, 2003
    Fairport, NY
    Is this the best same procedure you would recommend I follow with a TW CSR on the phone when I switch two perfectly working CC's from one S3 to another S3?

    I would just like to minimize any downtime or hassle with TW to get the cards working in a new S3 from a perfectly good functioning S3.
     
  3. Jan 2, 2007 #1163 of 6277
    Tim N.

    Tim N. New Member

    108
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    Apr 28, 2003
    Yorba Linda, CA
    I had TWC out for an install on the T3. Card 1 went nornally. Card 2 was problematic. It took 3 cards to find one that would "pair" properly. The TIVO Guided Setup screen shows a proper card in place. But, no matter how many times they initialize or hit the card, it would not display any channels.

    Have any of you seen this in between failure before? Is there a fix I can reccommend to TWC?
     
  4. Jan 2, 2007 #1164 of 6277
    hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio
    We're they pushing it with the remote to get to the diagnostic screen? When you install card 2 you have to wait 5 to 10 minutes before it will appear on the cable card menu.
     
  5. Jan 2, 2007 #1165 of 6277
    Tim N.

    Tim N. New Member

    108
    0
    Apr 28, 2003
    Yorba Linda, CA
    Yes, we waited more than 10 minutes and tried several times (each with waits) before deciding to try other cards on the next visit (1/5).
     
  6. Jan 2, 2007 #1166 of 6277
    BruceShultes

    BruceShultes New Member

    406
    0
    Oct 2, 2006
    Albany, NY
    My cable provider pushed updates to both cable cards in my S3 over the weekend.

    One worked fine and continued to work, while the other one lost the ability to tune to any encrypted channels.

    Both cards still showed a status of CP Auth Recd, but one of them showed an ECM count of zero.

    I called their support line and asked them to send a hit to the card, but they refused and insisted on rolling a truck.

    After the truck arrived and their man called in to request a hit, everything was working again within ten minutes.

    It may have been a coincidence, but the ECM count only started after he took it out of the box and then re-inserted it.
     
  7. Jan 3, 2007 #1167 of 6277
    matthewwhite

    matthewwhite New Member

    250
    0
    Dec 27, 2003
    Cincinnati, OH
    Install Appointment Day 5

    I had a couple of cable guys here today and they replaced one of the cards now both report the channels but are not decrypting.

    They left after a couple of hours and they still don't work.

    They are going to come by tomorrow try a few other things.

    My TW used to be Adelphia and I think my issues may be different from some here.

    My card screens don't count hits (ECM?) but there seems to be an issue with EMM.

    the cards have to be initialized and then they need to send a signal to hte cards to tell them what channels I get. I don't think they're sending the 2nd signal to the box.

    Anyone else here a former Adelphia person who knows how I should frame a question about the EMM and the signal to unlock the decrypted channels?
     
  8. Jan 3, 2007 #1168 of 6277
    alyssa

    alyssa Active Member

    1,638
    0
    Dec 7, 2003
    The...
    I literaly just installed my cable cards today. I'm an old adelphia customer also.

    the TW CSR & I were having some problems getting my channels to appear, unlike your problem which has to do with decrypting.

    During the conversation, I also noticed the EMMs & asked the CSR about it. He said 1)he was clueless but 2) lets finish trying what he knew how to do. Sure enough whatever he did at his end solved the problem.

    I checked the EMMs a few hours after the install & they are still showing as not active. I am getting all the regular & decrypted channels.
    This is a long way to say, I don't think it's the EMMs.
     
  9. Jan 3, 2007 #1169 of 6277
    hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio
    Old Adelphia/New TW here. In the Cleveland area.

    All I can really say to you is have them start everything all over and make sure they follow instructions. I had a bit of a problem with card 2 during my install but that was due to the fact that we wern't waiting long enough for the cards to take. Card 1 hits almost immediately but Card 2 takes about 5-10 minutes. If they are rushing it by pushing the remote to get access to the cable card screen that could be the problem.

    I looked at my EMM on decrypted and non decrypted channels and it said 8 both times. I don't know what that means or if it helps you. But I wouldn't be so patient with this. Ask for a Field Supervisor to come out. You need to have them talk with someone who knows what the heck they are doing. Have them call the office in Twinsburg Ohio and ask for Lenny. He can tell them how to get it going.
     
  10. Jan 3, 2007 #1170 of 6277
    alyssa

    alyssa Active Member

    1,638
    0
    Dec 7, 2003
    The...
    The field supervisor at my TW/adelphia office SWORE TW did not support Tivo's and if asked to install a CC in one would walk out of the house.

    Thankfully, they gave me the cards & let me contact a TW CSR myself. I'm sure the Field supervisor didn't think I was capable of installing the cards myself. <shakes head, resisting gender based comment)
     
  11. Jan 3, 2007 #1171 of 6277
    slingd

    slingd New Member

    4
    0
    Jan 1, 2007
    Rochester, NY
    I'm also in Rochester and seem to be getting screwed on my Tivo purchase thanks to Time Warner since we primarily watch HD programming. We have written letters to both the Consumer Protection Agency and the FCC regarding the ridiculous policies regarding cable card customers. Of course no one has given us any kind of encouraging response and I doubt anything will come of these complaints until a company like Tivo actually pursues it (more so than they have already). However, it can't hurt to contact them and it certainly will have more of an impact than waiting for the FCC to do something of their own accord.
     
  12. Jan 3, 2007 #1172 of 6277
    kevinv

    kevinv New Member

    114
    0
    Nov 2, 2002
    Installer showed up last night. He hadn't done any Tivo S3 installs previously. He didn't look real hard at the install sheet but I kind of made him follow the instructions (mostly, we reached a point where he was on the phone with TW to register the first card and they made him pop in both cards to get the info from them.)

    We got the initial digital channels working and he indicated it would be 30 minutes before the cards would get everything they needed for the premium channels, so I kicked him out of the house so I could get back to work.

    Premium channels still not working this morning so I called TW over lunch, they sent a couple of reset codes to the cards and they started working after a few minutes.

    Smooth install and minimal problems. Nice.

    TW seems to think that cable cards only go in TV's. Lady on the phone kept telling me "now try the other tv and see if it works too...." I gave up trying to explain pretty quickly.
     
  13. Jan 3, 2007 #1173 of 6277
    kevinv

    kevinv New Member

    114
    0
    Nov 2, 2002
    On the switched digital issue -- Isnt' cablecard 2.0 supposed to support this, AND isn't the S3 tivo already supposed to support 2.0 when they actually come out? This is the only issue that really worries me (I don't care about PPV that much). Well that and Tivo to Go coming back.
     
  14. Jan 3, 2007 #1174 of 6277
    matthewwhite

    matthewwhite New Member

    250
    0
    Dec 27, 2003
    Cincinnati, OH
    Hookbill-

    Thank you for your reply.

    The same guys came out today with a new pair of cards. It turns out that the other cards were configured incorrectly at their warehouse. ca as opposed to cg... (I don't know what that is.)

    then there was an issue with the communication of the subscription system and the "Dac"? Tony from New Richmond saw the error and an extermely helpful supervisor at another office was able to start over with the cable cards and got them to work in 30 minutes.

    I guess there was an issue with the host ID but all is working now.

    Tony is the cablecard expert and he's been called to jury duty but just happend to be in today. He knew who to contact and who could fix the problem he saw. It seemed to me that they don't want to make it easy to give a bunch of pay channels out and the billing system access is separate from the "dac" that authorizes the cards so that only certain people can fix the problem is there is an issue.

    The cable guys who came back were great and would not have been able to install with the other 2 cards from yesterday anyway.

    The tivo is working great now.
     
  15. Jan 3, 2007 #1175 of 6277
    Cajun Man

    Cajun Man New Member

    19
    0
    Jan 3, 2007
    Rochester, NY
    Howdy, I am another Rochesterian who owns an S3, and I am about to request a pair of CableCards -- and hi-def service -- from Time Warner. If TW cannot/will not provide all HD channels via CC, I will be filing a complaint with the FCC as well.

    I will provide an update once I have upgraded my service...
     
  16. Jan 5, 2007 #1176 of 6277
    Tim N.

    Tim N. New Member

    108
    0
    Apr 28, 2003
    Yorba Linda, CA
    Second visit by TWC. New card ... same result ... pairs, but no channels. Then they ask the CSR again to review the authorization setup on card 2 and ... yep, she screwed up the card setup. Fix was fast, when uncovered.

    The amount of time wasted by TWC on these cards must be staggering. I don't know what the CSR screens look like, but they need to be more "dummy proof".

    All is well that ends well. I'm a happy Tivo 3 user with two tuners operational!!!
     
  17. Jan 5, 2007 #1177 of 6277
    Austin_Martin

    Austin_Martin New Member

    124
    0
    Sep 12, 2006
    I don't think the tivo will support 2.0, since the spec hasn't even been finalized yet. I think you're thinking of the multistream cards, which aren't the same as 2.0.

    It is backwards compatible in that a 2.0 cablecard will work in a 1.0 slot, but will only provide the 1.0 functionality.

    Hopefully everyone will send in a complaint to the FCC, like I did earlier this week. That's about the only way something might possibly happen.
     
  18. Jan 5, 2007 #1178 of 6277
    hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio
    TiVo can and will accept 2.0 but that is not necessarily switched video. The S3 is not two way capable and is not designed to be, in other words no software update will change that.

    So if your cable company goes to SDV then you will loose out some programing. Unless the FCC does something to change this.
     
  19. Jan 5, 2007 #1179 of 6277
    Tim N.

    Tim N. New Member

    108
    0
    Apr 28, 2003
    Yorba Linda, CA
    It is not impossible for the Series 3 to become 2.0 compliant. I haven't looked inside the Series 3, but previous generations used FPGA's which can reconfigure an output to be an input or a bidirectional signal. Obviously they can reconfigure some logic, if there are FPGA's inside.

    There is no argument that today the Series 3 is unidirectional.
     
  20. Jan 5, 2007 #1180 of 6277
    hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio

    From FAQ sticky at the top of the page:

    Does the S3 support CableCARD 2.0?
    The CableCARD 2.0 specification has not been finalized at this time, so it is not possible to give a final answer. However, the current CC 2.0 proposal requires hardware the S3 does not have. Therefore, the S3, as it stands today, would not be able to support bidirectional communication for CC 2.0 features such as OnDemand or Switched Digital Video. If a 2.0 card is inserted it should fall back to 1.0 with Multi-Stream.
     

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