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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Tallguy62

    Tallguy62 New Member

    3
    0
    Dec 28, 2006
    S3 delivered Thursday, TW NYC tech showed up Friday at 4pm. He'd done Tivos before and the whole thing went without a hitch other than it took 10-15 minutes for the premium channels to show up. Appointment lasted about 30 minutes. No complaints!
     
  2. minckster

    minckster New Member

    642
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    Aug 31, 2006
    Manhattan NYC
    I think another motivation is the creation of false data on how poorly cableCARDs perform and how many technician visits they require, all in furtherance of the cable companies' attempt to eliminate cableCARDS.
     
  3. Austin_Martin

    Austin_Martin New Member

    124
    0
    Sep 12, 2006
    I wish I had the choice. In Austin they are starting to put all the new HD stations on sdv. Unfortunately fios is only available in the Dallas area in Texas right now.
     
  4. martce

    martce New Member

    7
    0
    Aug 26, 2002
    Premium Channel only shows up for 1-2sec, then image freezes.
    I have the Premium channel not showing issue with the cable card that is common to this forum.
    The ECM climbs above 50, PowerKey Ready and Decryption OK.
    Oddly I am now able to receive ESPN HD, but neither of the HBO/SHO/even music channels, in reg or HD format.
    Time Warner Tech is scheduled for 3 visit next wednesday and will bring the 2nd cable card to install.
    During installation of cable card No1 (the 2nd did not work) they notice my signal to be low. Wonder if this is causing the issue with HBO/SHO
     
  5. stile

    stile New Member

    6
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    Dec 28, 2006
    Update 2:
    This installer had done a few before. Went at it right away. Put in one card in, waited until it showed on the screen. He jotted down the numbers. Then without activating the first card, popped the second one in and did the same. After that came the pain. He called the office several times, told them numbers, waited, got disconnected, waited..(he thinks everyone wants to go home early for New Years).
    40 min later...
    Finally the guy on the phone said everything was done. The very nice gentleman waited until I finished downloading all the guide content (incidently is incorrect, will try the setup again). Anyhow, turned to HBOHD immediately, set it to record then switched to other HD channels and SD channels. Then started recording INHD on the second tuner, switched to the HBOHD, stopped the recording and did the same tests of SD and HD channels.
    So far, so good. (Except the incorrect guide)

    The installer said that he was supposed to collect $29.95 but he didn't want to so he said he'd call if they make him (haha).

    Two thumbs up for the installer.
    //End Update 2

    -stile
     
  6. luisgfs

    luisgfs Luis71WLA

    6
    0
    Dec 24, 2006
    West Los...
    Bought the S3 as my Christmas gift to me on 12/4, called TWC to set up install and they were happy to come out that Saturday 12/9.

    Tech arrived at 10 AM (on time) with 1 card but had several spares in the truck. Also noticed he seemed to be a bit negative and against the whole install thing. I was perplexed but worked with his need to test the building wiring at 5 different points only to tell me my signal was too weak and we needed to get a booster installed (which we both knew would never happen) or else the card would not work.

    He left, I was disappointed but played with the box for three weeks finding out all sorts of fun little tricks like watching OnDemand that others in my Cable grid had ordered. This was even easier to do after I went to radio shack and bought a signal booster for my Apt that works with two-way digital cable. It gave me the ability to finding several channels via the ATSC tuner. Very Niiice!

    Feeling lucky, I called TWC on 12/26 to schedule another install for that Thursday afternoon. Waited from 3 to 4:45 until they called to tell me they might still be able to come out but that they would also schedule program me for a new appointment for Friday afternoon. (By the way, that is code for they are not coming today) but I waited until 7:30 and after they did not show up at all and I called, confirmed I was scheduled for an appointment the next day from 1-3 PM and got a $20 credit.

    On Friday at 3:05 I again felt like the ugly boy at the prom because again I was stood-up. I called and they said someone would call me in 30-60 minutes...but nothing. Called them again at 4:10 and they said someone would call in 30-60 minutes....they finally called about 90 minutes later to apologize, rescheduled for Saturday (today) from 8-10AM and gave me another credit of $20.

    Today - Tech showed up at 9:20. Immediately went to work and inserted card one, called to activate, got a acknowledgment from the operator. Hung up, inserted card 2, called to activate and got a final acknowledgment. Tech was gone by 9:40

    Watching HD now - Some channels still showing as not available but are starting to come in a few at a time. The moral of my dilemma...

    Missed cable appointment - $20
    Second missed appointment - $20
    Third appoint - 2Cable cards at $1.75 each
    Having a functional S3 Tivo Box - Priceless

    Happy New Year!
     
  7. matthewwhite

    matthewwhite New Member

    250
    0
    Dec 27, 2003
    Cincinnati, OH
    Install appointment #4

    I was told Friday that a supervisor would be coming this Saturday from 12-5 but no one came.

    I called the 800 number and asked what had happened and was told that just because the person I spoke to SAID a supervisor would be there doesn't mean that the WOULD be there only that they MIGHT be there. yes, this was actually said to me.

    They have failed to send someone to my house 3 out of 4 appointments. The tech Friday said that the person back at the office who's good at these should be in on Tuesday after new years. The guy that tried to do the Friday one messes up all the time and is just learning. I've scheduled a tuesday install from 4-6 we'll see if they show.

    I asked if there was anyone else I could talk to and was told no. That I would have to go to the local office and complain in person. I asked if there was anything else they could do and was told that they would escalate the case and someone would call me in the next week or two.

    they missed 3 appointments and I asked if the bill would be credited the $60 (20 each day no one came) and he said that he shows a credit of $20 but that he can only credit 1 time per job number. This means they can not show up as much as they like now because they already paid me the $20 for not coming to install the cards. grrr.... cleansing breaths....

    we'll see how it goes tuesday. hopefully the guy who knows what he's doing will be back and he'll get it without a problem.

    I'm a TW that was merged from Adelphia and it seems like there is a bit of tension in the merge still. I think the 888 number I'm calling is really an adelphia number.

    what is the national time warner number? I might try that at some point. I think I'll stop in to the old adelphia office on Tuesday to make sure they are coming from 4-6.
     
  8. macizoe

    macizoe New Member

    4
    0
    Dec 31, 2006
    Northridge, CA
    Hello all - first post!

    I just got my two series 3 units installed today (went from Directv HD Tivo) - here is my story.....

    I had an appointment for Tuesday, December 26th and an hour before the appointment I get a call from the dispatch office saying that they don't have enough Cable Cards to give me 4 and they can probably give me one and I would have to wait to after the new year (they have had a big run on them). I talk to her for a while and tell her I am travelling a lot in January and my next possible date would be January 27 - she felt pitty on me and talked to her supervisor and they found four cards and set up an appointment for Friday, December 29 between 3:00pm - 5:00pm.

    I get home at 2:00pm and wait for the installer - just to check I call at 4:30 and they still tell me that they are coming - of course we all know that they are not...I call back at 5:00 and am told that they called and no one answered - I told them, which they did not believe - that they did not call - I have caller ID and it would show up if they called... I was told that a supervisor would acll me back in a few hours.....of course he did not.....

    Around 10:30pm, I called and spoke to teh supervisor, who told me he would send an email to the dispatch person and to the morning supevisor. I called first thing in the morning and speak to the supervisor, who lets me know that someone will be here betwenn 8:30am - 7:00pm today and I will get a 30 minute notice. I soon get a call from from the dispatch person that I spoke with earlier in the week appologizing and someone will be here shortly.

    Two techs came (we are a new install and got thier internet as well) and hooked things up , they spent the most time dealing with a signal issue (they had a bad splitter). when we got to the cable cards, I was told that they were already tested, I did most everything. The tech never touched the remote - he had done Tivo before. He needed to get the Mac ID numbers off each card and called a guy who activated everything. It took a few minutes for everything to come in but all 4 cards worked - yeah. They were hear about 2 hours and both were compaling about all the calls that they needed to get to during the day.

    I am now having a strange problem. My living room Tv has the correct channel line-up, but the bedroom unit get the same name (Time Warner Valley West), but pulls up the old channel line up. I have tried many zip codes, but nothing is working...any ideas??

    Now to figure out how to get the Slingbox to work with the new RCA modem...

    Josh
     
  9. cdp1276

    cdp1276 New Member

    74
    0
    Mar 24, 2003
    Fairport, NY
    I would keep checking your local TW website for your market under CableCard's. Your's is a lot more vague than ours:

    http://www.timewarnercable.com/milwaukee/products/cablecard.html

    Here in Rochester, NY ours has this page (which specifically lists the channels):

    http://www.timewarnercable.com/rochester/products/cablecard.html

    As you can see they clearly claim ALL new channels will be SDV and so far they are holding true. So if I want the TiVo S3, I lose on channels. This is clearly against why the CableCard's were introduced and the FCC needs to step up prior to this ban that we all know will never solve our problems in 2007. I remember reading some 2 years ago that we should have an approved CC 2.0 spec back then. Well here we are now, still waiting...
     
  10. Austin_Martin

    Austin_Martin New Member

    124
    0
    Sep 12, 2006
    At least yours doesn't lie. Austin's page:

    http://www.timewarnercable.com/austin/products/cablecard.html

    says that hd channels are available with cablecards, which some of them aren't due to sdv.
     
  11. derekcbart

    derekcbart New Member

    175
    0
    Sep 1, 2005
    Los Angeles
    Hi there.

    I have TWC/Westchester (slightly different than Los Angeles) and it used to be Comcast. A couple of weeks ago they were supposed to rearrange all of the channel lineups, but then delayed it to late January 2007. I'm expecting this to be a real pain for the TiVo to update the channels to the new lineup since so many are going to be changing.

    Has anyone already gone through the TWC channel rearrangement and, if so, how bad was it for TiVo to update the guide information to the new lineup?

    Thanks.
     
  12. luisgfs

    luisgfs Luis71WLA

    6
    0
    Dec 24, 2006
    West Los...
    FYI - TimeWarner is implimenting their Channel Line-up changes through 1/7/07.

    Many stations will come and go and many will be set up under the wrong channel number for a short amount of time...at least this is what I was told for the West LA channel lists. :rolleyes:

    That may be why one room has one thing and another room has a different thing. It is all about when the Tivo connects to get its info and what was set up at that time. I would try reloading the channel line up in about a week and hopefully they will have their act together. :up: :D

    good Luck and happy New Year!
     
  13. Jerry Keller

    Jerry Keller Go USA!

    61
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    Jan 27, 2001
    SoCal, USA
    I'm in Redondo Beach. It wasn't too bad. As soon as I noticed that my programs weren't recording properly, I redid the guided setup. There was more than one Time TWC to choose from. I chose one TWC South Bay, that was wrong, believe it or not. Then I just chose the TWC one. Then the TiVo asks come questions about what's on some channels (all four TiVos did this). Then, you're in. No problem at all.
     
  14. macizoe

    macizoe New Member

    4
    0
    Dec 31, 2006
    Northridge, CA
    I am still receiving the old channel line-up on one of my Tivo's and the new one on the other - both have the same zip code 91325. I spent an hour on the phone with tech support and no luck. They are talking with their line-up department - I now have to wait 3-7 days......
     
  15. SCSIRAID

    SCSIRAID Active Member

    2,328
    1
    Feb 2, 2003
    Vero Beach, FL
    Did you try 'forcing' a connection to have the tivo with the wrong lineup 'call home'? That may get a lineup update.
     
  16. macizoe

    macizoe New Member

    4
    0
    Dec 31, 2006
    Northridge, CA
    I have forced it many times as well as done guided set-up and tried a bunch of zip codes in the west valley - this is really strange, since the line-ups that they show do not exhist anymore ( the line-ups changed in October)
     
  17. minckster

    minckster New Member

    642
    0
    Aug 31, 2006
    Manhattan NYC
    In the off chance that support didn't mention this, you can select among the various available lineups by going to Settings -> Channels -> Channel List and pressing "Enter". (There's a message to that effect on the bottom of that screen.) If you select one of the lineups, you can page up and down to check out the channel assignments before confirming your choice. Before TiVo fixes things on their end, you may find that one of the other available lineups more closely tracks what you're receiving. If I remember correctly, you'll need about 20 minutes to download the data for the new lineup and you should force a connection afterwards.
     
  18. ovitovitovitovit

    ovitovitovitovit New Member

    1
    0
    Dec 31, 2006
    Just bought a Series #3 a couple weeks ago. This will be our 6th Tivo and first HD model. I can't live without it when you consider how the other DVR's perform it is a no brainer even when you have invested $650 for the Tivo $199 for lifetime switchover and $50 bucks for a Tivo network adapter. At least at the end of the day when you are watching TV you and your family are happy and not complaining about the total hunk of crap the Brighthouse SA DVR is. Here is how our installation went down here in Carmel, Indiana.

    Before Brighthouse came to my home I had hooked up Tivo connected to the phoneline and did guided setup after it had downloaded the first time I connected the Tivo adapter and set it to download again over the wireless connection. Getting a Tivo brand adapter was the way to go for several reasons I wont mention, just get it. I forced a connection a few times until it downloaded and upgrades the software. I think this is very important before you get the cable company to come to your home with the CableCards.

    The contract tech that came out to install the 2 CableCards was very polite and was honest about only doing it one other time. He admitted he didnt know much about it and after chatting with him about several thing concerning electronics I was completely convinced he was totally clueless. He installed the first card in slot one and it didnt work. He put the second card in slot one and it worked eventually. He then put the second card in slot two and it initialized but would not get the programming hit is needed. He said it would work eventually and left for another job that probably was a bigger payoff. The techs are not big on doing cablecards. I waited one day and called Brighthouse tried to get it done over the phone and after no luck they happily scheduled another tech to come out the next day.

    The second tech was the first techs supervisor and he was very competent and knew what the deal was. He also like UFC so we hit it off well. He brought out several cards with him and finally got a second card to work in the second slot. I will use bullet statements to make it easier to look at any info that may help you with your new Series 3. Hope it helps and long live Tivo.

    Upgrade your Tivo to the newest software load before the cable company installs your Cablecards.

    Watch your cable guy go through the process so you cant point out any procedure mistakes he makes. You have to go step by step....

    The Cablecard has to take an authorized hit and and EMM hit for it to work right.

    It may take a while for the hit to come through the cable guy mentioned the hits they send out get backed up in the computer system but it shouldnt take forever.

    If he leaves your house without an authorized card in your system or any EMM hits you will most likey have to take another day off for another tech to come back and bring more cards to try in your system. Mine took 4 total to get two working.

    Dont let anyone from the cable company lead you to believe you have a defective Tivo. It is possible but HIGHLY unlikely.

    I dont even think the Cablecards are bad. I think most either dont initialize properly or will work in different equipment. The cards have to marry with the equipment and get the hits in the right order.

    It is very important to redo guided setup after any Cablecard change, Tivo should warn you that it will not work properly if you dont redo guided setup.

    Keep in mind that life is short and it will all be worth it when you finally get both tuners working cause Tivo is the best electronic invention in the last twenty years.

    If you find someone without Tivo point and laugh cause they have thier priorities all screwed up.

    Be nice on the phone with the cable people even though a lot of them are not very nice most of them are doing thier best and the nicer you are the more they will be willing to help. The second tech I got was really good.

    Happy New Year
     
  19. Jan 1, 2007 #1159 of 6277
    mgemmons

    mgemmons West LA, 90064

    3
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    Dec 31, 2006
    West LA, 90064
    I just received the updated TW price list. It (finally) includes the CableCard rental price, which is listed as $0.00. So, I'm not sure why you are being charged for the CableCard. I'm in the 90064 area code, former ComCast.
     
  20. Jan 1, 2007 #1160 of 6277
    mgemmons

    mgemmons West LA, 90064

    3
    0
    Dec 31, 2006
    West LA, 90064
    A big shout out to calitivo. I'm in West LA and had my CableCard install several weeks ago. The install tech was nice enough, but clueless. I knew I was in for a rough ride when he kept referring to the CableCard ID number as the TM number. I couldn't figure out what he was talking about until I noticed on the Tivo CableCard setup screen it said "CableCard (tm) XXXXXXXXXXXXX". Yeah, TM as in trademark. Good lord.

    In any case, after some time on the phone he said my CableCards were set up, even though I wasn't receiving any channels. He said it would take a while but they would eventually show up. I had already done a lot of research on this thread and I knew the cards were not set up correctly because the cablecard info screen showed the MISSING_CABLECARD_REKEY error and neither were authorized. But, I let the guy go and immediately called TW customer support.

    The tech support woman I talked to was also nice, but not knowledgeable about CableCards. She said that only cable boxes could be sent an initialize signal and that CableCards could be sent an "refresh" signal. I talked to her a bit and convinced her to to send an initialize signal anyway. She did so and then sent a hit signal. The card status immediately changed to authorized and I began receiving channels withing 10 minutes. The only thing that differed from caltivo's instructions is that I did not receive the cablecard error 161-4 after the initialize.

    Although because I knew what to expect the whole process was fairly smooth, I can only imagine what someone who doesn't read these forums must go through to get their S3 (or any cablecard device) working correctly.

    I'm in West LA (former ComCast customer)
    The CableCards are Motorolla brand.


     

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