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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. 2farrell

    2farrell New Member

    Jul 11, 2002
    For those of you who don't know yet, the usual TWC price hikes are upon us.
    Here in the RDU, NC area, this will amount to between 0% (Basic) and 15% (for DVR lovers).

    Here are the changes :

    Basic Service
    $12.75 > No change (0%)

    Standard Service
    $35.75 > $38.05 (6.4%)

    Standard Cable, Road Runner and Digital Phone (includes Basic, Standard, Road Runner and Digital Phone)
    $126.95 > $129.95 (2.4%)

    First Digital Programming Tier
    $7.55 > $8.30 (9.9%)

    DVR Service
    $6.95 > $7.95 (14.4%)

    Here's the intro blurb (LOL) :

    Dear Time Warner Cable Customer:
    Time Warner Cable is committed to providing outstanding choice, convenience and value for our customers. We have developed a range of technologically advanced products and services aimed at keeping you entertained, informed and in touch like never before.
    This year, we introduced Interactive Services to Digital Cable. You can now pay your bill, get instant news and weather, play solitaire and more using your Time Warner Cable remote control. If you're a Road Runner customer, PhotoShow Deluxe is now available as part of your service at no additional charge. Share photos and videos with family and friends, easily edit photos and archive them to CD. Plus, thousands
    of customers use Digital Phone service to talk as long as they want across the U.S., Canada and Puerto Rico, for one low price. For a list of
    new and moved channels, please refer to the front of this statement. For more information on our products, services and an updated channel
    lineup, please refer to the newsletter enclosed with this billing statement.
    To enable us to continue adding programming and making investments in new technology, we will make adjustments to monthly prices
    beginning with your next billing statement. We appreciate having you as a Time Warner Cable customer, and we understand the need to keep
    our prices competitive while offering you the best possible choice, service and value. As required whenever our prices are adjusted, we have
    ensured that our new prices for regulated levels of service are in compliance with Federal Communication Commission rules. A complete
    chart of price changes is listed below. Any services not listed in the chart remain unchanged. In addition, if you are currently receiving a
    promotional discount, that discounted price will remain in effect until the end of the promotional period.
  2. Ravidrath

    Ravidrath New Member

    Dec 28, 2006
    Ugh, in Dallas, and so far it's been...rough.

    Got a TiVo S3 for my Dad for Xmas.

    After a 5 hour wait for the guy to show up, he arrives with the cable cards. He said he was told they don't do TiVo, but said he'd do it anyway because I'd waited so long, and they should've told us that before confirming the appointment. He was worried that the area's A/B cable split, would be a problem, but we went ahead anyway. He also went on about how they never work, etc., how they're worthless, but I said we should try it anyway, despite the corporate mandate to insult the product.

    He gets them set up and everything seems fine, but after he left I noticed that premium channels don't seem to work, and cause the S3 to display the CableCard information, like it needs to be registered. Time Warner Cable said they'd send someone out tomorrow to fix it, but I sort of doubt that's possible.

    Unfortunately, from the looks of it the A/B split is going to be a problem: Food Network and The History Channel, some of my parents' favorite channels, is B only. The same channel on A is SpikeTV and without using their awful cable box, the only way to switch between A/B is a switch box. Which is going to make recording shows on Food Network impossible.

    That could be a dealbreaker, meaning a 20-year-old system relic is going to negate my gift.

    Anyway, does anyone know if there's a way around the A/B split, beside the physical switch?

    Thanks for any info and/or commiseration.
  3. DougJohnson

    DougJohnson Member

    Dec 11, 2006
    I've run into the same thing in Dallas, some of the channels are only on the B side. I don't believe there is a fix for it. The only good news is that they are going to a single cable system in 9 months to a year, depending on who you talk to.
    -- Doug
  4. matthewwhite

    matthewwhite New Member

    Dec 27, 2003
    Cincinnati, OH
    my TW cablecard install saga continues.

    remember that my 1st appointment was given to a subcontractor that they don't let do cablecards.

    they were apologetic and had to reschedule for today. again I'd have to wait between 12-5pm.

    @5:30 noone had come yet so I called TW. After waiting for 30 minutes for a rep on the phone someone tried to find out what happened. They told me that someone would try to track down the tech and he'd call me to tell me where he is and when to expect him.

    I got the call in 30minutes from his dispatcher. it turns out they gave the work order to the same subcontractor again today who can't do the cablecard install. he just hadn't gotten to the order yet but wouldn't be able to come over because he's not allowed to. no one would be going to install the cablecards today but they'll put me on the list for Friday between 8am and 12pm.

    we'll see what happens. I think it's still 50/50 but one can hope.

    I asked about a self install and if I could pick up the cablecards and do myself and they said it's Time Warner's policy not to allow customers do that and it required a truck to roll. Has anyone else been told this?
  5. Ravidrath

    Ravidrath New Member

    Dec 28, 2006
    Damn, sorry to see this.

    Well, as disappointed as we all are by this, we did discover that my Dad's DVR isn't actually HD... even though he's paying for HD content. I wish I had been around to set that up so he could've caught it, but his "HD" DVR's best output is S-Video, which isn't HD-capable. He set it up himself, and ironically this might've been one of the few times having someone come out would've been a good thing.

    I guess we'll be returning the Series3, but at least he can work on actually getting HDTV now.
  6. martce

    martce New Member

    Aug 26, 2002
    I ordered 2 cable cards right from one of their customer stores in Norwood , and I believed it was inputed into the systems.
    The cable guy showed up w/o any notion he had to installs cards.
    Re-scheduled for next day, and hope they bring 2 cards as indicated again.
  7. 2farrell

    2farrell New Member

    Jul 11, 2002
    To me this is a scam by TWC.
    Most intelligent people can install these things themselves.
    If they're worried about loosing control they can put a charge for a call out later if things get messed up by the customer.
    It's called giving customers choices.
  8. kevinv

    kevinv New Member

    Nov 2, 2002
    In Kansas City I went to a store front but they wouldn't give me cable cards over the counter, have to have someone come install them.

    Cost is $15 for the installation, $1.75 per card per month.

    Person behind the desk asked what TVs I had when I said I needed 2 cards. She hadn't heard of Tivo Series 3 and was going to say they didn't support them. But she asked a tech in the back, and he said if it had cable card slots they'd supported it.
  9. nathos

    nathos New Member

    Jul 11, 2003
    Rochester, NY
    The next chapter in my Time Warner frustration occured with today's channel lineup changes in Rochester, NY.

    As many of you know, INHD2 is no longer available. TW chose to replace it with two new channels, A&E HD and MTV HD. Unfortunately, both of these new channels are streamed digital video, and not available via CableCard.

    So, now I'm paying for 3 HD channels (including Universal HD) that I can't watch on my Series3. Man, I hope the FCC cracks down on this nonsense.
  10. martce

    martce New Member

    Aug 26, 2002
    Waiting for the S3 Cable cards.
    The first appointment tech showed up w/o any notice about cable cards.
    Appointment was rescheduled for next day, and they found signal low, and only 1 cable card worked.
    On line waiting for 20min and counting for customer service to answer so I can schedule another visit to have it installed.
    Will ask/hope for tech to bring 2 or 3 cards for this 3rd visit to get S3 working.
  11. ingenue007

    ingenue007 UNLUCKY W/TW AUSTIN

    Aug 22, 2005
    ha i just cancelled my TW cable even though my cable cards worked. i dont watch anything non-HD except nip/tuck. good riddance.
  12. stile

    stile New Member

    Dec 28, 2006
    Update 1:
    Tivo 3 arrived today. Dell shipped it a month early. They are fast.
    Drove to the local TWC office in Eagle Rock (Los Angeles, CA). They would not hand over a couple cards. When I asked about them, the lady said they(the cards) are currently not working? I asked her what does that mean, she replies, 'they are not working right now.' Strange.... Then I asked her to make me an appointment to have a installer come to my house. She said she made one for tomorrow. I asked if she could make sure the guy brings 2 cable cards. She said she cannot guarantee it. ?????
    // End Update 1

    I have a feeling that this is not going to be easy.

  13. matthewwhite

    matthewwhite New Member

    Dec 27, 2003
    Cincinnati, OH
    TW cable card install DAY 3

    a real tech came today with 2 cards.

    I was very hopeful at first as the 1st card showed analog, digital, premium, and local HD channels.

    he then went on to the 2nd card which was causing him problems. I think this is where it went very wrong. he got frustrated and started pulling things out and putting them back in.

    we then lost the 1st card.

    he kept trying to call people but no one seemed to able to help him.

    after 3 hours he left with I'm sorry and that a supervisor would be out Sat between 12-5 to try again.

    I now have card 2 showing just analog and local HD but no encrypted channels.

    card 1 is showing nothing.

    I called TW asking about a phone number I could call since I had the cablecards here and they said that they don't allow customers to call in about the cable cards.

    they told me the supervisor would be there sat and that they could put in an order to have the dispatcher call me but it would be 3to5 days. (I guess the tech calls the dispatcher when setting up the cablecards) he said that the cable card codes where all handled at a local level and that there was nothing they could do.

    he suggested that I could use a TW set top box and they could set that up at there end but he couldn't help with cablecards. he even said that the cablecards wouldn't work very long in my area anyway since as a former adelphia area my are was scheduled to have the analog channels pulled soon and they were going to field test Switched Digital for cincinnati in my area. he said their box would be a better option in the long run.
  14. nathos

    nathos New Member

    Jul 11, 2003
    Rochester, NY
    I have a bad feeling that Switched Digital will be the death of CableCards and TiVo Series3's, particularly for Time Warner customers.
  15. BruceShultes

    BruceShultes New Member

    Oct 2, 2006
    Albany, NY
    In my case Switched Video will be the death of Time Warner.

    As soon as they try it on any of the channels I want to watch, I will change to FIOS and Time Warner will lose my business completely.
  16. nathos

    nathos New Member

    Jul 11, 2003
    Rochester, NY
    If Verizon FiOS was available to me, I'd switch in a heartbeat. (Hear that Verizon?)
  17. George Cifranci

    George Cifranci Viva La Tivo!

    Jan 30, 2003
    Well I had my CableCard install today. It took around 2 and 1/2 hours. The Time Warner tech had done only a few CableCards and had never done a TiVo Series 3 CC install before. He followed the instructions doing them one at a time. The first card seemed to come up ok. He called it in but when I tested the channels the premium channels (like the HD ones) weren't working. He then did the 2nd card. It didn't come up so he had to run back to the shop to get more cards. He got that one installed and it eventually came up. He called it in and got it working but I still wasn't getting my premium channels. He escalated it to a higher person and we eventually got one of the cards working with all my channels. After 2 and 1/2 hours he said he had to make a few more runs (cable box swaps) and that he would be back after he did that. When he was gone I power cycled the TiVo and when it came back up both cards were working.

    It took a long time but the TW tech was a nice and patient guy (and a fellow tech geek) and in the end it worked out ok, so I am happy.
  18. astrohip

    astrohip Active Member TCF Club

    Jan 6, 2003
    Houston &...
    As further proof of what you are saying, in Houston, TW will allow customers to do a CC pickup and self-install. Is it because our cards are simpler? Is our system easier? Of course not, it's simply that in Houston, TPTB prefer easy, and let us do it. If it truly was a problem doing a CC self-install, they would never let any area do it.
  19. hookbill

    hookbill Feathered Member

    Dec 14, 2001
    Northeast Ohio
    The only reason TW doesn't let some areas do it is M O N E Y. Nice install charge all though I don't know if they really profit off of it considering how long it takes them and how many times they may have to come back.
  20. sherylking

    sherylking New Member

    Mar 8, 2003
    La Jolla, CA
    TW came out today to install the 2 cards in my new S3. Fortunately, he brought more than just the 2 necessary cards, since one of them didn't work. He installed 2 good cards, set the whole thing up and made sure all the channels worked properly. To me, that's worth the price!

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